Universal Toyota Reviews

Besides the selection. There isn't much else this place can offer. Not best salesmanship and very much not there for you. Go if you have high budget and just need more options.

Valerie and Mario were great. I went in for a Jeep Compass that had been sold but Valerie was still able to get me going in a 2014 Toyota Camry and Mario was able to finish the paperwork rather quickly the next day.

I just traded my leased vehicle in for a new 2019 Camry and worked with one of there sales reps Ernest Ayala. He was very professional and unlike most car salesman didn't like to waste time. I told him exactly what I wanted, what my plans are and what my budget was. He was honest on what I could afford and couldn't afford and made it happen. If you're planning on getting a vehicle from this location I'd suggest Ernest to anyone.

READ THIS TO SAVE MONEY!

This dealership won t reveal the APR you ll be paying. Mine was %35! Insane right? My Fico 750. They make money not buy selling used car by banking.

The used car I bought had problems. They said they ll fix it before they sell, they didn t. I brought report from firestone , to prove the problem, director mark said do you know how they make money(firestone) he means car is fine but firestone lie to fix my car. Another mechanic told same issues and I m getting the car fixed now.

Director Mark drove the car with me he did not hear the noise coming from front, obviously he lied. If you can lie good enough you can become a director at Universal Toyota. This is the only skill you need because it is impossible to not understand the noise is wheel bearing and struts related for a director of a used car part.

I said to Mark, I ll earn $2000 extra money that I ll spend to fix this car and you ll loose $2000.

Thank God, my soul is not for sale for $2000 as some others.

By the way Mark had a very pleasant smile while he indicated he is the director not manager. Lier is a lier not matter the title!

Had a great experience at Universal Toyota. Anthony Barlow was AWESOME!

We just bought a Toyota Tundra 2016 this June. Aaron was our sales person. Aaron Perches is really knowledgeable and funny. He was excellent in handling our purchase. He was able to find the perfect vehicle to suit both our needs and wants. He worked extremely hard to exceed our requests when negotiating our asked price with both, the financial department and manager. We had an excellent experience due to his ability to honor all our requests. We would definitely recommend Aaron as your sales person.

Quick and easy online scheduling of 5000 mile service. Easy check-in at service area. Friendly staff kept me informed, while I waited inside. Who could ask for more.

No doubt this place has awesome customer service . I bought a family ride here few months back . It had so many problems. They offered to buy it back . And give me an amazing deal on another ride . Me and my family are happy . We bought a used lemon the first time . But universal Toyota made it right . With taking care of us . The finance manager ever made out deal better when we went to sign . He upgraded our warranty. And it didn't cost us a dime . I will be back for our next vehicle purchase for sure .

David called me several times to keep me posted on my vechile. I was very pleased with the updates and prices he quoted me.

We had such amazing customer service with JON HENRY and the rest of the team purchasing our 2019 Toyota Sienna. Still happy with our purchase after about 1.5 months, thank you for helping us and taking the time to explain everything.

Great sale! Got a great deal! Guy that did the financing paperwork could have provided better customer service and communication.

Amazing staff working. They took great care of my car and making sure they met all my needs. They also put protective plastic on the seat and a floor mat so they wouldn't dirty anything. Great company

Not the worst experience but very unorganized. Found a coupon for an oil change and tire rotation on TOYOTAs MAIN WEBSITE. And specifically for this location it had a special for an oil change, inspection, tire rotation for $80. When I showed them the coupon they didnt believe it. And asked where I found it... it was ON THEIR VERY OWN WEBSITE!!!! SPECIFIC TO UNIVERSAL. After a few minutes of navigating and typing the url exactly did they say "OH LOOKS LIKE IT IS HERE" Sigh... nice people but they need to figure out the logistics of their own systems. Actual work was done without issues.

I bought a corolla from they
First the car had so many scratches
I couldn't look in evening time....
But later I look and told them but they don't care
After a month I was putting LED light and by mistake the light popped in side the dome
I came to they services and then people r so rude
After having full warranties they still want to charge me
I said ok let me just talk to manager but they didn't even let me talk to him and said u have to pay $70
That's fine but I wanted to still talk to manager and
Confirm...
Anyways will never go they and never recommend to anybody
Wast of money buying a car from them

Very satisfied with the attention of Juan Gamarra, a very good seller, attentive, friendly and helped me decide the best option that met my expectations
Super satisfied !!! D

Service department very rude on the phone. Not getting my business!

We had a very good experience buying our new vehicle. Everybody was very nice and knowledgeable. The Rav4 is a great vehicle.

Nathan (salesman) was great (as always) in working with me and my wife in helping us get the vihical we wanted. He explained everything in detail and made us feel like family and at home.
Adam (manager) was awesome in makeing the financial numbers work for us to fit our budget and also was, and has always been a great host in making us feel like family.
Brian ( accounting) made the transaction as painless as possible and also very polite, approachable, and explained everything in detail.
Thanks Universal Toyota for making us feel like family and prividing awesome people and excellent service. Thats why we keep coming back !!!!

Great experience. Great customer service. My paperwork was reviewed when done, and Universal Toyota has their processes down.

Took my Tacoma to get brake change they were helpful right away and quick. Also was a lot cheaper than other dealership.

Always have a positive experience at this place. I ve attempted other dealerships but I can truly say that the staff, specifically JR, knows the type of quality service I expect. He s never forced a service that maybe wasn t necessary. He s understanding of the budget I have to work with. He gets it. The dealership could possibly improve on wait time since this dealership services such a large area. Besides that, this dealership is among the better options to get your vehicle serviced.

Our internet sales rep was David Joiner, and he was great the whole way through. We discussed what we were looking for and price range we wanted to stay in & he was able to accommodate. David was patient with us through the whole process as we had different vehicles in mind. He gave his suggestions as well and we appreciated working with him. The whole process with Universal Toyota was smooth from working with David with test driving to finalizing our e- paperwork with David Webster. Everyone was great!!! Thank you David and thank you Universal Toyota for giving us the opportunity in purchasing our vehicle!!! We love it!!!
- Elaine & FERNIE Soto

I'll always have my car
service there

Service is good just waited four and a half hours tire rotation and balance, back brakes done need more coupons specials

Phillip who sells on the pre - owned side was great. This was my second purchase in 60 days and his knowledge of the product was phenomenal. I am sold on Toyota for life! I have now purchased from both new and used and was satisfied both times.

Went to service my vechicle and at least 7 different people asked if I needed help. I kindly informed them I was just there for service but greatly appreciated the consideration.

Felix in the service department went above and beyond to help me with my car issues. He was incredibly nice and placated any worries I might have had.

Cali Mike, my car salesmen, saw me and came to check on me even when he did not have to. Nate, another salesman, talked to me just to make sure I was okay.

I felt incredibly welcomed and will most definitely be returning when I decide to upgrade my car. Great place and people!

Awesome place,
Best car buying experience in my life!
Highly recommended!!....

My experiences with Universal Toyota have been excellent! I have purchased four Tundras in the past and the last one has best my totally best experience of all. My salesman, Nate, is so helpful and continues to stay in contact with me after a year and a half......... always available for a question (even calls me on my birthday!) And Jessie, my Service Advisor, is awesome! I recently had a recall service and they rented me a vehicle, but I only needed it for barely one day! Jessie is very considerate and I trust his recommendations completely. I feel I my Tundra is in good hands at Universal Toyota!

Daniel Ortega did such a great job delivering my vehicle, showed my all my safety features and extra settings. My experience was great! I will be coming here for my next vehicle!

Oil change took 2 hours. No indication that it was completed while I waited. My first time here, slow unresponsive service. I won't be back.

Great experience very helpful sales man Anthony R Jr. & Hector Rivera

Love the customer service here! Everyone is so friendly and are truly here to meet your needs. Thank you David Rivera for getting me into the vehicle I really wanted, your'e awesome!! Definitely recommend this dealership :)

Very happy w/ Universal from sales to service! They handle all details perfectly & I will always buy & service my trucks at this dealership!

I have purchase the car on 24th July. The price sale person agreed and me was not there on the final sale contract. The price was too higher when I found reported this they refused to accept their mistake and change the contract on the initial agreed price. I am extremely disappoint with their attitude to deal with customer and feeling cheated by the Universal Toyota as they have eaten my $2500 which the CAR is not worth of it. I suggest buyers to buy from this dealer as the sale person at this center say one thing and put another thing on final documentation. Please be advised that please be aware of this as they point your mistake telling that you signed for all their mistake to cheat the customer.

Am completely satisfied now that sales manager addressed all of our concerns.

If you want the run around go to this Toyota dealership, I have taken my 2015 Camry 3 times to get a weather strip replaced and they still have not replaced it, But keep telling me 2 hrs. We are a family that owns several Toyotas, But trust me we will NEVER even consider purchasing another Toyota from UNIVERSAL TOYOTA.. Your only important until the sale is done..After that they are to busy and the Customer Service is horrible..Buyers beware if you need anything repaired or serviced.Have it done before you SIGN..

I had the best car experience! Antonio was very patient understanding and enthusiastic! He listened to what I wanted and gave me me options. I felt valued! Truly best experience!

My recent visit to Universal Toyota was simply another outstanding experience. My Tacoma was serviced expertly with great care. I highly recommend Universal Toyota for anything associated with a Toyota, that includes sales and service.

Horrible customers service and car selection!! Go to Car Max you can get a nice car and friendly people!

I made an appointment for the first service for my Corolla on the Universal Toyota website. It was really easy to schedule and set up. Didn't know what to expect with the service department, so I was a bit apprehensive.

Arriving at the service lanes, I was greeted and escorted into the building to meet with my service advisor. He explained what needed to be checked and how much it would cost. I was told that it would be around one hour for the car to be checked out, but it turned out to only be around 30 minutes.

The waiting area is very nice -- it has very comfortable plush chairs and couches and a couple of TVs. There are also charging stations available along one wall, with a counter and stools. They have free coffee, though not bottled water. There is a vending machine for sodas.

After the work on my car was completed, my service advisor explained everything that had been done and checked, and then walked me up to the payment window. A couple of minutes later, the car was waiting for me out front.

The whole deal was much easier, quicker and less expensive than I had expected.

I just bought a pre owned Tacoma from these guys and DJ hooked it up!! DJ bent over backwards and did everything he could to ensure I was happy and buying the car I wanted!

Had a great experience at Universal Toyota. Anthony Evers my salesman made the whole process simple, clairvoyant and enjoyable throughout our time there! I would definitely recommend Anthony and Universal Toyota for any and all car buying needs!

Went to Universal Toyota because I am looking for my next purchase. Daniel Ortega came up to me with a charming smile and very friendly. He was very knowledgeable on the vehicles. I ll be back to see him again soon.

Franco & Jacob were amazing they took their time & exceeded my expectations made sure our needs were meet

I have bought 5 vehicles from Universal Toyota.
My salesman Jacob Herrera and his team has never let me leave upset. I Guarantee you won't find a better Staff or Price for a Toyota Vehicle in or around San Antonio. Dont listen to the other dealerships when they say that you cant do any better.

My son purchased his first truck today & let me just say we had the best car buying experience with salesman Zeke Quiroz & Valerie from finance. There was never any pressure or never made us feel rushed. My son even recieved almost $1000 off for being active military! We appreciate businesses that honor our military . We purchased the awesome truck at a great price! Next time we're in the market to purchase we'll definitely go see Zeke again... oh just one thing I feel the need to mention, I asked another salesman who was handing us the keys if the truck had been filled with gas & he said they are only allowed to put 5 gallons of gas in preowned vehicles. That kinda made us feel a little "less than" a brand new car buyer but it really wasn't a big deal. Not enough to keep us from buying there again, just thought it was really odd. All in all we are very happy & satisfied with my son's first vehicle purchase

Outstanding customer service! Always treated like part of the family.

From the Salesman to the Finance Officer. No pressure to buy only assist and explain in buying the right vehicle you want. This is my second buy on a new vehicle. Family friendly atmosphere.

I would just like to say that I moved my business from Alamo Toyota to Universal Toyota today. Wow, what a difference. Universal Toyota is top notch. Nieves Zapata took care of everything for me. He is what customer service is all about. Universal Toyota just gained my business.
Thank you for the great experience.
Robert

Sad I had to drive clear across the city to receive true customer service. Not so pushy salesmen here.

Friendly employees excellent customer service. I was in and out in about 3 hours. I purchased the truck that I ve wanted without jumping through hoops and at a great price. I will be sure to let people know how easy it was to purchase a new vehicle.

Hans was super helpful with the process of getting the vehicles we wanted and was also very honest about every question asked! Very knowledgeable about the vehicles we reviewed. Went in for 1 vehicle and left with two! Would 10/10 recommend to anyone!

Great customer Service! Hector de salesman was awesome helping me find the right vehicle I was looking for and according to my needs. Ask for him. Mike in finance was really good too!! Thank you Universal Toyota.

Took my Toyota in for regular maintenance. They had me in and out... with time to spare. Speedy checkout...relaxing atmosphere.

It was a pleasure doing business with universal Toyota and Tony Franks. Out of the 3 local Toyota dealership, tony was the most knowledgeable about the car I purchased. He was not pushy and patient. I had great customer service. They were able to get me in and out of the dealership fairly quickly. Highly recommend!

On behalf of my daughter and myself, I would like to thank Brandon Bond for the generosity he extended to us by seeing to it that my daughters dream car came true.
I've dealt with many car salesmen in the past and he is a true professional. The type of personal attention and personalized assistance he displays typically comes from senior salesman. This young man has exceeded all senior salesmen I have ever met.
You can be sure that if I have any friends looking to buy cars in the future, I'll be sending them to Universal Toyota, and telling them to ask for Brandon Bond. Thanks again.

My wife and I had been communicating with Universal for a couple days before. I had told them the truck I wanted and they told me the day before they we're going to pick it up from their other lot and it would be there when I showed up . I show up today and the truck I wanted is nowhere to be seen . I'm told the other lot is "working a deal on the truck" .Then why did you say yesterday you were going to pick up the truck and why didn't you tell me that when I called you a hour before I drove all the way from Austin to look at this truck that you told me you picked up last night?? Then they try and sell me a worn out tundra and when I say I don't like it they look confused . Five hours later I ask them to call the other lot and ask them about the original truck I wanted. I'm told they are still trying to work the deal over there. Long story short we got a complete run around and waisted a Saturday dealing with these jokers . Petty much got lied to from start to finish.

Awesome people came in to buy a car and they made it happen come see this dude name Joe cool he was a big help and really made it happen and made us comfortable

Had a great salesperson- John, and great expierience!

I Universal Toyota! I had no pressure from my salesman who patiently walked through comparisons from my experiences and current models. He helped me learn all the features of my new vehicle and all the awesome safety extras that come standard on all the cars I test drove. Thank you Werner and thank you Universal Toyota for my best car buying experience!!!

This was the fourth Tundra I have bought from Universal and as before the experience was very pleasant and professional!

Hans Hardin is the best sales guy I ve ever had to deal with ! There was no pressure, he was very patient and extremely helpful with finding me just what I was looking for. He managed to get me exactly what I was looking for and stayed within my budget. I definitely recommend going to him if you are in the market for a new vehicle . Super greatful to have him help me out . Will definitely be back to see him for my next vehicle. Thanks Hans Hardin

Salesman in the front and associates outside are attentive and professional I was told by the front desk to go the back I had a simple finance paper to get signed I sat there thirty minutes no one who passed through asked if I needed assistance at all. I purchased a vehicle with hard earned money. I'm a resident and a service member of San Antonio. Other dealerships always attend to customers that is not the way to do business.

Joe Hall was very patient with me I really enjoyed working with him he took the time and spent all day with me and testing car help me pick out the right car I would recommend him to older women very patient man I am 62 years old he was very patient with me

Excellent help from Andy Irizarry, since best auto selection, best version and post-sales attention.

Gabe in finance and Sam in sales did a fantastic job at taking care of us. They were able to get us everything we wanted in our package for the price we wanted... thank you guys so much we are very excited with our new 2019 toyota Corolla.

Thanks
Jessica Robertson

Miserable people work there. Rude, passive aggressive customer service reps at the desk.

Xavier from Universal Toyota is pushy, persistent, and a dishonest salesman. Never seen someone lie about numbers that are on a piece of paper in front of me. These guys will waste all your time for a sub par, over priced vehicle. Don t waste your time here! A hyena den of crooked crooks

Bought my truck here, drove off lot after two hours... great service, car buying made simple

I can't say a bad thing about this dealership. You take care of my Yota, and your waiting room is pretty nice! Thanks!

One of best places to buy a car. I just purchased by second vehicle from this dealership. Go by and see Daniel Ortega, he will always try and get you the best deal. You will not be disappointed. I also want to say they have the best Service department! Always very friendly and eager to help. So please if you are in the market for a new or used vehicle go by and see Daniel and he will take care of you!!!!

Universal Toyota has one of the best New and used Sales Management Departments in San Antonio

Had an amazing experience! Friendly staff, willing to help make it all work out and possible. Would definitely recommend to anyone!! Thank you, jerry, jon, luis and Ruben!!!

I was a little nervous about buying my first new car, but Brittney Dupaul and Dave Fugate answered all of my questions and assured me that my new Yaris was the best fit for my needs. With their help throughout the process I was able to get the car I wanted at the price I needed. Thanks again guys!

Wonderful staff at Universal! Harry was a great salesman and Frank helped me get a great deal! I would recommend Universal Toyota to anyone who wants a great buying experience! Love my New Rav 4!!!!!!

Doesn t matter if you make an appointment or not because it took me about 2 hours just to rotate my tires and top off fluids. Also sat in the waiting room freezing the whole time. It s 45 degrees outside and raining the least they could do was put the heater on. Ridiculous.

Zero integrity. Went in Saturday night to look at used trucks. Found a 2004 Tundra, looked great, drove great. It was closing time so I told the sales rep I had to get my down payment together and contact my bank for financing. They were closed Sunday. We made an appointment for today (Monday) right after work at 6pm to complete everything. I was called by the sales manager at 420pm to make sure I was still keeping my appointment. Was told everything would be ready for me to look at. I called at 6pm to let the rep know I was running behind a few minutes but I got financed with my bank and had down payment. He then told me the truck already sold. In less than 2 hours? They are not trying to create customer loyalty. Clearly they will pull the rug out from under you unless you impulsively buy. One thing that could have saved face with me is if they just called me and told me the truck sold. To lie to me or be so unprepared that you don't know the truck is sold and yet be willing to still let me take my valuable time to drive out there is just unscrupulous. Will never do business here because I cannot trust that anything they do or say is going to be honored. I'd rather go somewhere that values customer relations and keeps their word, especially if I've kept mine.

Juan Pablo Paz from Universal Toyota made my experience extremely pleasant. He was very helpful and had so much knowledge throughout the process. I would recommend you ask for Juan Pablo when searching for a car.

These people scam you be careful you aren't getting a deal at all. They send out fake mailers so you think you are winning a prize but read the fine print

My go to place for oil changes & Maintenance on my Tundra.

Facility went above and beyond to make sure I didnt leave unsatisfied with my experience. General manager personally called me to make sure I got the car I wanted!