Service department BROKE my AC knob during a state...

Service department BROKE my AC knob during a state inspection and didn't say anything. It literally fell off into my hand right after I left, when I KNOW was working when I dropped it off. The manager did make it right, but only after I had to go back and waste my time waiting around more to plead my case.
I know this isn't the end of the world, and perhaps the technician was rushed and didn't even notice that they broke the nob... But that seems pretty unlikely as it was basically inoperable. Watch your back here folks