Universal Toyota Reviews

I am currently sitting here now and I had an appointment at 9 just to get my tires rotated. I came at 845 and the time is now 1015 and guess who is still waiting? What's the point of having an appointment when you still have to wait all these time. Really not happy at the moment

I spoke with a salesman on the phone and he assured me the truck i was looking at was clean and in good shape. After driving 250 miles to get it there were parts missing and falling off of it and it had been wrecked multiple times. They told me i could pay them more and they would take care of most of the damage. Don't waste your time with these guys.

Great service department and my advisor Amanda always does a great job of keeping informed and ensuring that I keep my 2006 Toyota Tundra running optimally.

Horrible experience with one of the sales managers. Went in to buy a new car trading in a 2016 Rav 4 for a 2017 Camry. Rude obnoxious unprofessional sales person. Should have gotten up and walked out. Will never deal with Universal Toyota again.

Great dealership and service, very accomodating, friendly. Good place to buy and be welcomed.

I just purchased a 2018 Toyota Rav4 and got "The Real Deal"! David Rivera and Luis Quinones were the deciding factor in my purchase there. Both were very knowledgeable of the vehicles' performance, courteous and customer service focused. I am a loyal Toyota owner and had a great buying experience from the sales department to financing with Toyota Financial Services. Highly recommend them!

Mike Swanson helped me with the purchase of my 2016 Tacoma about 6 months ago and then helped me out recently getting set up with the service department. He's the best!..and the guys in the service department really took great care of me. Thanks guys!

Jose Otero is a great asset to Universal. He makes buying a new vehicle a pleasant experience. We have purchased 5 new Toyotas from him because we are confident he will help us get the best deal. Thanks Jose.

Last night my family and I went to a festival and I drop my car keys on the carnival grounds. I lost my car keys for the first time and reached the dealers web, selected the online option of contacting a live representative via chat from Universal Toyota. I assumed the automatic system responded welcome to toyota....blah.blah.blah. How can we help you. I immediately explained my situation in detail and never got a reply back and requested guidance. I paid a towing company and the firemen took care of my needs. But I find it very wrong from Universal Toyota to have an active system for online assistance if they are incapable of providing guidance or aren't willing to assist common questions like me. Perhaps was disregarded for not being considered important. But to me is an important inquire. I still dont know how will I be able to get to work or move around without my key. Lock Smith does not create the key for my car because it has a chip and that can lock my car.

Great customer service. Made it quick and easy to get into a car that I love!!

I ALLWAYS HAVE PROBLEMS WITH THAT GUY JOSE IN SERVICE DEPARTMENT HE HAS BAD ATTITUDE, I SENT MY FRIENDS TO TOYOTA SERVICE AND EVERY TIME JOSE ATTENDING THEM HAS TROUBLE WITH HIM , JOSE HAS PROBLEMS WITH HISPANICS PEOPLE???? HE SHOULDN'T WORK IN THAT AREA, I WILL NEVER RECOMMEND AGAIN WHICH DEALER WILL PAY FOR THIS GUY? DEALER HAS GOOD SERVICES BUT WITH PEOPLE LIKE THIS LOSE COSTUMERS.

I am writing this to express my complete and utter frustration with the experience I've had here. This place has been a nightmare and I absolutely REGRET ever purchasing anything from this location. I have had to make SEVERAL (~8-10) trips to Universal Toyota, and it seems I will have to make even more trips since I purchased my vehicles there in the span of 4 months time. None of it was for services to my vehicles. I live roughly 30-35 miles away so it has been a HUGE inconvenience for both me, and my wife. We have better things to do than to constantly drive back and forth to your dealership because of your errors.

First of, I was apparently given the wrong license plates for my Honda by you. Seems that they switched the license plates that I ve had on my vehicle with another vehicle, and I had to return them IMMEDIATELY. Mind you, I had been driving around in that vehicle for over 3 months time at that point. Imagine that it took them 3 months to realize they had given me the wrong plates. This was only because the other customer complained about it when he noticed the error. I had an argument with a Bobby Garza at Universal Toyota because of this. Bobby told me to bring the plates back so he can return the wrong plates because the customer needed them as soon as possible. Why? Was my correct plates ready for me? Did that other driver already "immediately" returned HIS incorrect plates? No. What was the rush then? Was this other customer so much more important than me that I HAD to return the plates immediately? Did he spend more money there than I had? Was that the reason? No reason was given. I just HAD to return the plates immediately. My argument with Bobby Garza escalated because apparently I was wasting his time, and because he believed that I was only looking for something for free. I mean excuse me for wasting HIS time, and for not cooperating as I should because of your error here. I finally agreed to return the plates because Bobby agreed to top off my gas tank to compensate me. He lied. I drove off MAD.

A few days later, I received another phone call. I was informed the plates I returned, and was demanded by, by Bobby Garza was incorrect. So NOW I had to return the plates on my wife s car. Imagine the frustration growing even more. ANOTHER trip to have this corrected. I had to wait an additional month before I even got my original plates back for my Honda because what's a month when you were given a temporary plate that lasts only 10 days.

Additionally, we never received the spare key made for the Prius we bought (~4 months now), per Bobby Garza. Why? Probably because you bunch at Universal Toyota do not care in the slightest for your customers at all.

It took over 3 months just to get the spare key for my pre-owned Honda. Robbie Vasquez was our salesperson, but he was the least helpful guy once you signed off on the vehicles. You never could seem to reach him. Texting, calling, emailing nothing got through. I finally got my spare for my Honda after 3 months of waiting. He had promised to have it mailed out multiple times, and each time broke that promise. I asked him to mail out that spare key prior to us coming in again, and he stated he would not because we were going to be there again anyway. Rude, right? Should I be surprised anymore at this point at how bad Universal Toyota s customer service is? I shouldn t, but I keep getting surprised at how bad they are each time I am mistreated. I even spoke with a Shauna Sewinkski(?) , another high ranking individual there at that location, and was promised to compensation for all the trips in the form of a gas card. Guess what? No gas card. Lied to AGAIN. Voicemails and messages go un-responded, and emails are returned because the email address I was given was incorrect.

I am EXTREMELY disappointed in the service and the lack of care that I have received from you all. You lot are DESPICABLE!!

EVERYONE NEEDS TO STAY AWAY FROM THIS DEALERSHIP!!

This is the second car I purchased from Universal Toyota. I initially went to another Toyota for the second car but they were rude, pushy, and unprofessional. UC Toyota kept their word and made the whole experience pleasant.

As I sit here on my third visit to figure out what s wrong with my tire all I can say is DON T BUY from Universal Toyota. There s been a nail in the tire and it has been slowly deflating I mentioned it on our oil change in the beginning of the month and they said nothing was wrong, I came in three days ago specifically for the tire and they told me nothing was wrong and allowed me to drive off the lot. The next day the tire pressure light comes on and I check the PSI it s at 25 which they filled it to 35. We knew something was wrong with the tire and they just didnt bother checking it correctly. They don t care about your safety and are just plain lazy trading my car ASAP.

Service has greatly improved the last few years Universal Toyota.

My family loves UNIVERSAL TOYOTA
We got a great deal on a 2020 Corolla HB & 2020 RAV-4. Great experience from beginning to end & transparent deal. They worked with us parked outside because my wife had just given birth 2 weeks ago and didn t feel safe going inside with a new born. The sales team went above and beyond for us (Paul & Jose) they even drove the new cars to our house and picked up the trade ins. And the GM. Mr. SOTO worked out a great deal for us.
1st payment differed, $0 DOWN, great APR !!
I mean what else can you ask for !!!
Go there and buy a car !! You won t regret it.

I was very impressed with Valerie's knowledge of Toyota's different makes and models of vehicles and to include her personality in interacting with customers like myself and my wife. She was not aggressive. We came to purchase a truck and also left buying a 2017 Highlander and a 2017 Tacoma. Her skills are unsurpassed. She is the "best" salesperson I have ever encountered in my 65 years. I will recommend her to friends and associates. She should be recognized by her peers and be considered for selection for more responsibilities-such as a management position. Her abilities will have customers return. Place pass these comments to the owner of Universal Toyota.

Guido Libertiny
USAF, USPS & Bexar County Deputy Constable (Retired)
VFW Post 8315 & DAV Chapter 5
Chapter Svc Officer

We had a great experience at Universal Toyota. Sam went above and beyond to make sure we got a good deal and our new Toyota had everything that we wanted. We came in to compare and price shop and ended up driving out with our new vehicle. Thanks so much for all of your help Sam!!!

Thanks again Universal! Abiola's customer service was excellent! He listened to our needs and did his best to get us a great price. He made sure to thank us for purchasing from Toyota in the past and made us feel like we were part of the Toyota family. Because of him we ended up leaving with two vehicles. We drove home and picked up my Jeep to trade in for a truck. If you go to Universal ask for Abiola to help you, he will take care of you.

Hans was a very personable individual and was nice enough to even pick me up from the airport and transport me to the dealership. I would definitely buy my next car from him when I am ready.

Great dealership Gabe in the used cars was very helpful even though i was just looking at the time.

Excellent place to buy your next car. Ask for DJ! They will take care of you.

We made a deal, they ran our credit and then they told us the deal was off because they could not give us what they agreed to give us for our trade. What kind of customer service is that? We will not buy a vehicle from here. It was a big waste of time.

come see my brother Franco Cruz! He graduated from Texas A&M college station with honors and takes calls from customers 24/7 even on Sundays

I love this dealership everyone is so friendly, courteous and very professional. My sales person Ernesto Sanchez was the BEST he was more interested in what was the best car for me not the one that made him the most money. He and the sales manger Luis Quinones will do the best deal they can for you. They are just a great great dealership I"m so so happy I came in to this dealership.

Universal Toyota always has great service. My car is still brand new even after putting some miles on it with Lyft and Uber. I'm looking forward to buying a Prius for my next car!

I was feeling so down when I went there because alamo toyota tried to rip me off. As soon as we got out our car Mr Paul Garcia greeted us and was so helpful and clearly an expert. He got me an unbelievable deal I repeat unbelievable. He is the BEST... When you go there please ask for him trust me you're gonna be in good hands. Superb service.

I would recommend anyone looking for a great deal and a salesperson that's going to give his all, to go see Keevin @ University Toyota. Wonderful experience

Great deal and smooth process. No pressure or that weird shady feeling I have felt with other car dealerships.

I worked with Daniel Ortega and he was great! I am from out of state and he was willing and able to help with talk through and sort out many things between the two states. This was my first time getting a new car and am so happy I came here. Brian O'Leary was a great and helpful financial manger.

From the first vehicle that was sold under fraudulent claims, then ended up broken beyond repair while in used car for repairs. Finally they switched to a GMC that has been in 3 different dealerships for the same issue (Universal could NOT find any issue). Even gm service cannot seem to fix. Not forgetting the salesman that got in my face with threats while disputing repairs. This business seems to be in the business of selling lemons and should not have a business license. DO NOT buy here EVER.

I went to three different dealerships before stopping by Universal Toyota, and the wait was totally worth it. Daniel Ortega is definitely the man to talk to. He worked his magic, And got me in a new car within my budget.

If you are looking for a new vehicle visit Axel Garcia at universal Toyota great sales man.

this is my 4th truck that I have purchased from this dealership they have great customer service

Keevin at University Toyota went above and beyond to make sure my son's car buying experience was a great one! You are a repeat customer for sure.

Great experience purchasing a car. Everyone was very helpful and friendly.

Ive bought an 87 Toyota and up the purchase again with my 98 Toyota Tacoma supercab SR5.
Well treated at service. Amanda Maxwell is the best service writers there. She will take care of you. Thats at Universal Toyota.

If you're looking for a car and want to be treated like you value as a customer here is where you wanna be..
The attention to detail and the attention to you is just out of this planet came in and out of the dealership in 2.5hrs if you're like me I'm super busy and normal waiting time is all day, they're straight to the point and NO Bs they tell it like it is no maybes!
If I had more stars I would give them more the service and the attention that you get from Universal Toyota is hand down the best in Austin/san Antonio area.
Speak to LUIS Q. (new car sales manager) guy is on point with everything. #yourwelcome #bought2cars

I had previously visited several dealerships and nobody listened to what I was saying. I finally got to Universal Toyota and was greeted by a Sales Pro who listened, reconfirmed, listened again, and brought us to a solution that fit exactly what we were looking for. We ended up leasing two vehicles for our teen age daughters and couldn't be happier. Universal Toyota took the pain away and made the experience as good as can be. Thanks!

Used car salesmen at this dealership are AWFUL! We called about trading in a truck and purchasing another as shown online. The salesman asked what we did for a living then proceeded to use it against when negotiating. We decided the original salesman we spoke to was not who we wanted to work with so we called back to talk to someone else who seemed much more honest and willing to work with us. We never got a call back. Come to find out they salesmen spoke to one another and decided to let the jerk handle the sale. This dealership is a joke! Stereotypical salesmen! Don t do business with these guys.

Salesperson was nice. Thank you Ben for your help!!!

I had a great experience buying my car from y'all. My salesman, Hans Hardin, really worked hard on getting the deal I needed. Then after buying the car (pre-owned) I had a flat tire. Hans drove all the way out to change the tire and put on the spare. Then just a couple days later, when the new tire came in, he drove all the way out to my work, and put the new tire on for me! That is over and above type service. That's the treatment that will make me refer everyone to y'all!

The only dealership I will ever go to because of the numerous great experiences I have encountered. Buying a car is scary as a young buyer but they made it hassle free and were willing to work with me. Make sure you go and see Horace he'll get you in the car you want even if you didn't think you could afford it! I have already purchased 2 vehicles from him and can't imagine going to anyone else. As far as Fiance managers go I don't think I'd want anyone but Valerie Solis because she broke everything down for me that I didn't understand and was happy to do it. And as for Service, I only ever ask for Felix. He always makes sure that what you need gets done in a timely manner and also makes time to speak with you if you have any questions if he hasn't already. I really enjoy how Universal Toyota makes me feel. Never just a customer to them.

I found a car at this location using the true car app. You know, the app where they give you a no haggle price that they are supposed to honor. I decide I want to purchase the car for said price and then they tell me, well actually that isn't the price. They proceed to tell me because of dealership fees it is going to be a few thousand more. I'm sorry but the typical fee for dealership paperwork is $150. They continue to insult my intelligence by counter offering 3 times, each time dropping the price just a couple hundred bucks, moving costs from one category (dealership fee, car price, extended warranty, etc.) to the next to make it look like they are actually trying to help me out. I end up walking out because I wasn't born yesterday and not going to put up with the BS. I report them to true car through USAA and they make them change the price on the app. I monitor the car online and they later change it back to the original price I was trying to get it for. So they are intentionally luring people in with the low price and not honoring it. The car ended up sitting there for months, which I got a laugh at as they couldn't sell it due to their shady tactics. They even had the balls to call me after a month to try and get me to come in again. Nope, I don't do business with shady swines. DO NOT GO HERE FOR A CAR AND DO NOT DO BUSINESS WITH DJ... worst dealership ever

Universal Toyota is all about the up-sale, whether in the service department or adding tons of aftermarket, dealer options to jack up the price of popular models

Poor customer service. Think twice before doing any business with them.

My sales representative was Joe Gutierrez! He was very helpful and knowledgeable about the vehicles he was trying to sell, definitely a Jonny on the spot kind of guy quick on his feet and very determined I would definitely recommend joe as your next salesman, he will get the job done !

Want a salesperson who has the experience, time, knowledge, and loyalty to you! Look no further than John Caylor at Universal Toyota! John was with us from the time we entered until the deal was inked. We went in wanting to buy but after exploring all options, leasing was best for our son giving him a new vehicle with payments he can more than handle. This reduced his stress level having to balance work and school. He can now work less hours and concentrate more on school. He doesn't drive that many miles so leasing was perfect and John helped us see this and helped us through the process since it was new to me. Thanks John for you assistance and we will definitely be back!

Ben Martinez worked really hard to help me out. He was very accommodating and worked to make sure I was taken care of. I appreciate all his help and glad to be a new customer at Universal Toyota.

I had an excellent car buying experience at Universal! It started with salesman Kirk Depoyster who was upfront and forthcoming with information. Out of the 4 other Toyota dealerships I visited, only one manager came out to meet me, Frank Vomero. Thank you both fir your professionalism & you can bet I will be referring friends & family!

I got my 15,000 mile service on my red toyota carolla!!!!

Our car buying experience with Vicki was great. She got us everything that we needed and never went above our budget. I appreciate how well she worked with us and her patience! I have been a customer of Universal Toyota for over 3 years and will be for many more years!

Extremely friendly staff and they really explain everything to detail. Prices are the best around the city. Always get my oil change here!

Jose was by far the most helpful car salesman I have come across. His proficiency in his craft is second to none. Not only does he respond quickly, he tells it like it is and will get you the best deal possible. Every new car purchase should be with this dealership and this salesman.

Makes sure you and your car are well taken care of.

Just purchased a Toyota Tacoma Double Cab Texas Edition and had a great experience. Ruel Lindenau was the best sales person I've worked with when purchasing a new vehicle. :-)

Really nice, professional, and very helpful. They made my first Toyota experience a great one

Purchased Tundra from Jose Otero. Completely satisfied with his professionalism.

Franco Cruz in Sales and his manager, Jon Henry, provided excellent customer service and made our car buying experience a breeze. We discussed the details of our car purchase over the phone, and Franco delivered our new car to us later that night in Killeen, TX at 8:30 PM. We signed all the paperwork, and the keys were handed over to us on the spot. Kudos to Franco and Curt for going above and beyond in making the late evening drive from San Antonio while our Sienna was in the local repair shop. Thank you for making our Labor Day weekend a very memorable one!

It was a great experience. Everyone who helped me get this Tacoma was awesome. Looking forward to getting another vehicle there again soon.

I m leasing a truck from them, and they never gave me a copy of the lease. My husband and I have called many times, and they always give us the runaround or don t return our calls. The truck is great, but I would avoid this dealership and go somewhere else for a Toyota.

I went yesterday to get my 10k maintenance done & they looked really busy. Miss Schweickardt helped process me & was very friendly & professional. She went over with me what was done to my vehicle & mentioned according to the checklist that my cabin air filter still had some life to it. After looking over the part list on the receipt I noticed what looked like an air filter annotated. I asked her if my filters seemed ok why was this particular part listed. She made a call to verify the part & said it appeared that the cabin filter was replaced. I decided to check the filter myself & it obviously had not been replaced due to the debris inside. I went back inside to show Miss. Schweickardt & she quickly apologized & gave me a new filter. She also informed that my current filter still had some life to it & it wasn't necessary for replacement. My concern is how often does this happen to other customers when they're told certain work is being done & it's not. I don't expect this from a reputable company like Toyota.

Tryed to make a deal with there used car department found out things weren't quite as I was told and the salesman started to say I had no honor awa man to say I didn't like the deal we discussed he got fired up and hung up the phone on me. Professionalism at its finest there, I cought you in the scam you get mad at me. Save your money and time don't buy a car here.

I had a great experience for a first time car buyer! David Roberts in the pre owned lot had to deal with me being a jerk most of the time but he kept his cool and kept working with me and I got just what I was looking for at exactly the price I wanted! He even offered to drop my new car off to me the next day because it needed to be detailed and he actually did drop it off! Customer service at it's best! Cinnamon in the finance office was also very kind and thorough walking me through all the paper work. I definitely recommend Universal Toyota to any car shoppers out there. They have a customer for life!

Outstanding buying experience. My Salesperson, Nate Whitfield III is a joy to do business with, and my Service Person, Amanda Maxwell is outstanding too. I'm always well treated at Universal Toyota. Thank you.

Purchased a used car here and it had 4 bad motor mounts. When I test drove it it was fine as I did not have a chance to "really get on" the engine. I called and setup an appointment for them to look at it. First off, I was there all day just to get it looked at (There was a lady that was there for six hours with her kids waiting on her oil to be changed and was treated very rudely.) They looked at my Audi and stated that they would fix it. The problem was that it took two weeks to fix! They literally had it for two weeks... This place is amazing.
1, they don't care about you.
2, they are rude, very rude.
3, their used car lot sells broke cars.
4, I was told the night prior to my purchase of said car I would get it for a certain price. When I went back the next day it was $1000 more.
5, I purchased an extended warranty... Here's the hustle... It was $4000 extra and supposed to be for 2 years. This is were it gets good.. it was only good for 15k miles!!! It's in the fine print.
6, I recently had an issue with my AC fan motor. I called and spoke with them and setup an appointment with them. Drove 1 1/2 hours and was told they "do not work on Audi's". Funny thing is, they worked on it before!!!

I highly recommend you do not purchase anything from this establishment. STAY AWAY!!

If your looking for a pleasant and heckle free car buying experience Antonio Gonzales is the salesman you need to see.

Had a great experience with Universal Toyota 10 years ago. This time not so good. The salesmen were nice enough but changed price from one day to next for same car; the old bait and switch - just went somewhere else and got the deal I wanted.

Or so happy with this place
Made arrangements a head of time to look and buy a pacific truck , that you would think made it easy for the sales guy
Truck wasn t clean so we had to wait on that
Then forgot to give us the antenna and still haven t mailed it yet
Very unorganized place

My wife and I enjoy the professionalism of Blake Heggie he is so awesome I followed him from Mission Mitshubishi if his ass worked at toyota sooner I wouldn't be in my SUV but because of a great professional salesman like Blake, we have no regrets just let's us pass on the vehicle to our son and I'm looking forward to getting my second vehicle from there. We have a 2016 Toyota Corolla the team there is great better than Mission Mitshubishi. There is a huge difference in customer service and loyalty. We're now a family of Toyota and when we can we're differently getting rid of the Mitshubishi SUV and getting another toyota for our son. I highly recommend if you need talk to Blake he's the best I think they got and wish his ass worked there before when we started shopping for a new vehicle. A person and dealership like toyota universal is hard to find but now we are home when coming to buying vehicles!! Keep up the hard work and dedication you guys and girls do!!!

Bought a RAV4 for my wife and it only took two hours! My wife waited inside her car the whole time cause she forgot to wear make-up.

Used COSTCO buying service and found the car I wanted at Universal Toyota. I worked with Andy Irizarry who was an absolute pleasure to work with. Fast, efficient and customer centric - I was in and out within 2 hours with my new Tundra Crew Max. Great overall experience!

David Roberts is an excellent salesman!! If you are in need of a used car, he is definitely the man to get with!

I got my cat towed there (brakes & rotors) they were so busy no one could tell me if they received the car. After an hour Felix called me and from that moment on their communication was impeccable and customer service was phenomenal!

Place clean. Personnel nice, knowledgeable, and keep you informed. In fact, in all my dealings with Universal Toyota from looking to buying to service I have not once been disappointed. Current incident, Jesse Trevino, Service Advisor worked with my wife to address her concerns regarding timeliness of repair. Details worked out. Work done as promised. Much appreciated.

I took my 2013 Tundra in for service and it was at the end of its warranty. I decided to walk around and had Ernest my salesman approach me. Very professional so I was comfortable walking around with him and not feeling pressured. He found me a truck that fit just what I needed except for a few items which he had installed and delivered to me on the date promised. Had an issue with the truck but Ernest was on it as well as the Sales Manager who made it right and had me back in my new truck that day. When it comes to buying my next Tundra, Universal is where I'll buy it. Thanks to Ernest and your team for taking good care of me and making sure that I, the customer, was the priority. Thanks again!!

Great friendly dealership...no one pressures you in to anything

Serviced Adviser Rick Olivarez and Carlos Landing mechanic are awesome. I only use Rick and I request only Carlos to touch my vehicle.
Rick is extremely polite and sincere. Carlos is the best mechanic in that shop. Te both very professionals and will make your visit there pleasant.

Great service & excellent communication! I recommend everyone to come experience the service.

When you go in ask for Cedric George to experience truly superb service!

They do a good job but shouldn't call it "express" for oil changes. It's never under an hour and a half wait. I was there 3 hours one time but they did give me the oil change for free.

Frederick from universal Toyota was so rude to me over the phone. I was in a car accident which totalled my car and so I utilized USAA's car buying service to find a replacement. The service automatically sent my information to nearby dealerships. Frederick called me asking if I wanted to make an appointment and I said I no thank you because I was still waiting for my check for the totalled car. After I finally got my check, I found another car at a lower price and purchased it. Frederick called me for a follow up and I informed him that I already purchased a car and I wasn't interested. He responded rudely with sarcasm and interrogated me about why I didn't call him back. Excuse me I didn't realize I was obligated to call back every single dealership that contacted me. So unprofessional.

I did not have an appointment. They took care of my car anyways. Great service