United States Department of State, Embassy Madrid Review

The telemarketer is a bad mannered! Do not stop talking! A shame!

Nobody is picking up the phone. The options are not correct. I gave it to 2 for visa issues and it hangs me up. They don't have an email ... non-existent telephone attention

I have called to find out about the problems in the embassy these days because I have the appointment on Friday. Because an acquaintance has read in a newspaper that there is a serious problem. I have not been able to ask the embassy anything because I have only been able to hear telemarketers who give web addresses, emails and a telephone number to which they do not give you the option to speak.

Do I have to go to Madrid for my scheduled appointment on Friday without knowing if there are problems getting the visa?

Do I have to waste my valuable time and money to go to Madrid and have them speak to me in person and find out if the computer error affects me?

Can't you inform me by phone? Or even by email if there is a problem that affects me?

Honestly, this doesn't look like a decent deal.

I have a daughter in the United States, she is working and studying but she has a very hard time with the University because she is not legal there. She is Ecuadorian and has Spanish nationality.
I want to know if from here with a general power that she left me I can get the f1 student visa or how can I do it from here or her from there.
Thanks for your information

Good morning, I would like to please clarify a doubt about the validity of a passport to travel, I know that to Travel to USA the passport must be valid for 6 months after the date of departure from the USA, My wife has requested an interview for the application of Visa for 08/08/2016, Your passport will expire on 03/17/2017, for the Visa it has the required Validity but for Traveling in December it would only have 3 Months of Validity, we are clear that we have to apply at the Cuban Consulate a new passport, but it will only be possible in mid-September, so that it meets the 6 months in advance of the Expiration required, the question is:

Could the Visa be stamped in case it is approved in the Passport that will expire on 03/17/2017, even knowing that it will not have the validity required to travel, Apply for a new Passport in September and fly in this case with both passports?

Will there be any objection knowing that we want to fly in December and that the passport does not meet the requirements of Validity? Will they give us the option to apply for a new passport and Visa which we have in force?
Thanks in advance .

Sorry for the inconvenience, thanks in advance

The application for a Visa in my case has been a simple, timely and very fast process. The staff is very polite, attentive and able to answer any questions at the moment. You just have to follow the instructions on the web / forms and you will not have any difficulty. If you are honest, educated and with clear ideas, you will always have the doors open in all places. Service A1

I applied for a non-immigrant visa (by appointment).
From the moment I entered until I left, step 1h and something. I had an appointment at 7:45 AM

The security measures are high, they do not allow backpacks and there are no lockers. The only thing they allow is a mobile phone, keys, wallet and women the bag (I do not understand that they leave bags but backpacks do not). They take your mobile to give it to you on the way out. There is a photo booth inside the Embassy but it may not work so better take the photo.
During the process you go through several areas, first they put a sticker on your passport, then they keep the passport somewhere else, then they call you for the prints and finally they do the "interview" at a normal and ordinary counter like the one in a bank.

Friendly enough staff.

Hello, I am from Turkish nationality and I live in Spain as a permanent resident and I want a visa for the United States as a tourist to visit a friend in Santa Fe (NM), and I don't know how to do it. I have been searching on the internet but I have not found anything? Who knows how I can get the visa?
My name is Ismail Uludag
A GREETING THANKS

Good Morning

I have an appointment to apply for a non-immigrant visa. Normally I travel to the USA under the ESTA program, but for work reasons I had to go to Iran, so I need a visa.

My question is the following: since I have to travel to Madrid from Barcelona and I will go with my 10-year-old son to show him the Prado. Will my son be able to access the embassy, even though the appointment is in my name? I have no one to leave him with in Madrid.

Thanks and regards

Hello I have never attempted to go to this consulate; however, I am trying to get some questions about soliciting a visa and it has proven to be imposible.

I have dual nationality (both declared) and I am half way through my architecture career, currently my visa is in my Venezuelan passport but I would like to renew it but get it stamped on my Spanish passport since it has become hard to renew the Venezuelan passport. I wanted to know if this is a risky thing to try, or if anyone has done it before?

The worst experience, they asked 1. Where are you going, (new york), who are you going with (alone, who is going to pay (me), husband and children (no), has not looked at work, nor do I have an apartment , nor that I have enough money in the account .... I am not acceptable? Forgive? Because? Because I do not have Husband and children? Or because I can pay everything alone? Or because I am from Russia? 29 year old woman ... Flipping ...

I am a resident in Spain of Ecuadorian nationality as I request the transit visa for the reason I bought a plane ticket with stopover in the USA

shameful! After waiting more than an hour and a half to be interviewed (when people who had arrived much later had passed before), I met a woman who seemed to give her all my answers the same because her opinion was already formed from the first moment!

Apart from that the wait has been long, the officer on duty has behaved quite edge and has not resolved any doubt, trying at all times to end the call as soon as possible. Shame on others.

Disappointing. They don't help the staff and they take care of you in a bad way

I initially went to the embassy to ask some questions about an upcoming appointment I had. After waiting for 40 minutes without being called, I walked up to a window that wasn t busy and my problem was actually resolved in a few minutes. I was so grateful. They are really polite, especially one of the men who works the Cashier window.

I happened to have a very good experience. It took a little time to process my visa but that is understandable due to the fact that it was a busy day. The consulate employees were very gracious and helpful. If you are prepared and follow the instructions clearly, you should not have an issue. If you come unprepared and demand attention, that's when you might get unfavorable surprises.

I went to get my passport, the attention was luxury, thanks for everything

2 star because they made apply for visa twice. First time they didn t give any reason & next time when I applied they told me what s wrong with my application. Hence making my time & money waste. Other than that they re helpful people.

I want to know if I have a Spanish passport I need something to travel to the United States of Tourism

I was on vacation trip to Madrid and I had to do my j1 visa at the same time. I booked my interview in this Embassy, I was a little worried after reading some many unhappy comments. but I did it anyway.
Honestly if there were more than 5 stars i would give it. everything from A-Z was perfectly managed. You need to prepare your papers and arrive your time, bring all the requested documents so that you do get delayed. I arrived on time and joined the queue, there was a nice lady helping us out to put the required papers in a folder, she speaks both English and Spanish ( I am an English speaker). then they did the security checking and got a number, waited for few, got my finger prints and then did the interview with the officer, she was so professional and nice, i answered briefly and honestly and the visa was approved.
Thank you very much for the high quality service. Much Appreciated (Mucho Gracisa)

From.murcia we come here for our inglesgarantizado academy students .Fulbright becas isep grants and the people here are GREAT .they calm you down and explain step by step .all.is transparent fast clear. Best us embassy in all Europe according to all Americans here.

After going through the awful experience of having a wallet (with greencard, license, euros, debit/credits cards inside) get stolen on our first day in Madrid the Embassy made a stressful situation even worse.

We were not even allowed to enter the embassy without finding a way to pay the $575 fee for letters of transportation and printing out the forms on our own to fill out prior to entry.

This required a very stressful experience in a local Starbucks in order to get WiFi to pay the fee followed by begging in broken Spanish to the employees at a local bank to print out the forms for us after sending them via email.

Afterwards, the men guarding the doors to the US Embassy do not even speak English! Therefore, it became a whole new process to explain that we had paid the fee and had the proper forms for entry. One would think that the minimum requirements to work at a US Embassy would be the ability to speak English, but apparently that is not the case.

This Embassy made a truly horrendous experience even worse.

Thank you for clarifying my doubt, congratulations on the new PRESIDENT TRUMP

Much to be desired, after calling on the phone and waiting for 5 minutes for someone to answer, I transferred again with the repetitive phrase of the beginning.
They do not give any solution by phone.
Very bad attention

It looks like a jail on the outside although it doesn't surprise me

I go to the Embassy every year and the treatment is excellent, the online dating system seems tedious, but you just have to read calmly and take time to find out everything they ask of you. Solving problems professionally and always trying to help

Because of an error on their website they have left me stuck in Madrid and I don't know if it will give me time to travel. Attention to the lousy citizen, the worst staff I've seen both telephone and face-to-face.

Im a veteran from the US Air Force. I have a issue with this facility not having American speaking individuals in this facility. Like why do I need to translate my stuff to Spanish just for these people to understand what we are saying? They hold people information up. It seems as if the locals hired unqualified friends to work this

Hello good, I wanted to know how long it takes to make an appointment at the US Embassy at this time. Thanks greetings!

An excellent deal, super friendly, the wait if it is true that it has been a bit long but really if you think it is very fast because there were many people.

It is impossible to make an appointment to access the embassy, lousy service and nobody knows how to give you solutions, nobody knows anything and they only refer you to the embassy page ... Very bad very bad

Hello, in the year 2013 being a minor and with all my permits and authorizations in order including the authorization THIS since I have a passport from the European Community, and my older brother being the person authorized to represent me, we decided to visit USES. What was my surprise that at the border crossing I was denied entry and all others were authorized ... Now my question is the following: Who should I contact to solve or find out the reason for the rejection of my entry to the USA? ... Should I contact Homeland Security? Should I go directly to the US embassy in Madrid? Should I make an appointment? ... Is there a phone number to call or e-mail? .... Thank you very much

Three years ago I was at his embassy to apply for a visa to participate in the visiting professors program and everything was great. Now that I finish, I have heard that they give some paper for being a returned emigrant and they make it easy for you to return without having to pay for your luggage. How could I find out if you still have that service. Thank you

They are great and an exquisite and efficient treatment.

My experience was great. Everyone treated me politely and kindly. The management was impressively fast and efficient. When I wrote them by e-mail they answered me in less than half an hour, when I went to my interview they received me even before my time and explained everything carefully. Thanks for everything.

As a tax paying American I demand a nicer looking embassy. The Italians get a beautiful rennaisance style embassy, and even the Irish have some taste. What do we get? A grey shoebox that doesn't even have columns. How are supposed to impress foreigners without so much as one phallus? Trump, please do something.

Impossible to contact by phone. I wanted to know if you can renew your American passport by mail. Thank you

I went to ask for information and the woman who attended to me was very kind answered my doubts

Hi there! MY NAME IS MARIA TERESA
I AM GOING THROUGH THIS SERVICE BECAUSE I WANT TO ASK YOU A QUESTION.
-I WOULD LIKE TO KNOW WHAT THE REQUIREMENTS ARE TO GO TO THE UNITED STATES, I AM DOMINICAN I HAVE SPANISH RESIDENCE AND I WOULD LIKE TO VISIT MY SISTER WHO IS IN THE US, THEN LEFT DEPENDING ON A FEW YEARS I WOULD LIKE TO GET AMERICAN PAPERS FOR THOSE STUDY THERE I HOPE ANSWER OF SOME WORKERS HERE PLEASE !.
THANK YOU.

Very cordial, fast and effective attention. Just perfect.

I went to apply for a tourist visa and the consular officer did not ask me for the documentation where I show MY INDEFINITE RESIDENCE IN SPAIN, my bank statements, my indefinite work contract, my payroll, WHERE I DEMONSTRATE THAT I AM MARRIED TO A SPANISH CITIZEN AND I HAVE NO NEED TO STAY TO LIVE IN THE USA. Simply, he denied me the visa giving me a paper saying that I do not comply with the residence in Spain? IT IS SOMETHING ILLICIT WHAT THIS LORD DID. "THAT IF I WANT TO RETURN TO REALIZE AN INTERVIEW I HAVE TO PAY BACK THE RATE OF 145 ". Anyway, this person has ruled me for being Latina and Venezuelan. YOU CAN NOT TRUST THIS SERVICE, BECAUSE IT IS LOVING, I CONSIDER THEM THAT THEY ARE SOME THIEVES AND ARE NOT CORRECT. DEFINITELY, YOU ARE LOSING TIME AND MONEY WITH YOURSELF.

I wanted to denounce a possible identity theft of an American military man and they do not have emails. Very little operational for the current time ... It seems that they do not care to protect the identity of their military (Not even the high level as is the case). They will know, but at least, if the affected person sees it, he can ask for explanations for not doing anything to protect his identity

They do not allow companions to pass. So go alone.
Do not carry a backpack because they will not let you pass it, and they send you the very shabby to leave it at the ticket offices of the supermarket opposite.

Very good organization and attention. High response to emails and questions.

I had a question with the visa and I called to be seen. In five minutes I had my doubt resolved. The last time I went in person, the attention was quick and the treatment very cordial. This time they treated me in half an hour, great service.

The consular officer did not ask me for any documentation to verify my legality in Spain. He denied my tourist visa just by looking at my face. Of course it is a terrible service. You lose time and days gathering all the documentation and showing that everything is OK, so that people like this will make you have a hard time.

The telephone service is dismal, they treat a bad one, one despairs with the answers they give one. It s amazing how important they are, I m American and it s really awful sometimes to call to ask anything

This morning I called to ask about the process of marrying an American and the operator has been very rough with me.
He has given me the information making me feel an idiot and as if he wanted to hang up the phone because someone was busy with something more important than informing a citizen who is asking for help.
When you call to ask for information you don't know, I think the right thing would be to give the information being kind, talk calmly and explain the process in detail. It would also help a little humor to calm the nerves of the person asking for help.

We went to get our US passports renewed. We were a bit surprised with how smooth the process went and how nice the people were. Also, we got our passports back much faster than we expected. Overall a very positive experience.

I call to ask for information about a visa and without going through with a person they leave me all the time with the answering machine and pressing this or that number and then do not give me any information about what I need and the machine hangs up ...

I suppose that due to the necessary security, excessively controlled and restricted access. Even so and it is more and it is the main reason for my negative review is that the opening hours for information only are greatly reduced. As the guards told me (they were saved from my negative review) from 8am to 11.00am and just for information! For any procedure or by appointment or on the web, impossible for an elderly person who does not handle the new technologies
No photo, impossible or far. You are looking for problems, if just in secret and like to publish them after you have them, the problems

I would like you to give me information on how to apply for United States residence when you are married to a resident of the United States

Terrible service The person organizing at the entrance uses a disrespectful tone.

Hi, I would like to know, if I get a US visa in Madrid, can I travel to the United States from any other country? Thank you

I received a letter dated for an immigrant visa interview, I went to the embassy page and it says that I must register to receive my passport by Post and take the registration page to the interview but when I try to fill in the names and surnames That my last name is not valid, and does not let me move forward, what can I do?

I had an 08:00 appointment, all documents were completed prior to arrival. Didn't want to allow a passport pickup but did agree finally. In & out 30 minutes.

The treatment is very bad!
Asking questions they look at you like you're a criminal
When they ask questions they don't even look at your papers and then they deny your visa
Totally disappointed

I had scheduled my interview at 2.45pm and by 3.15pm had my visa approved. If you have the documents and follow all the rules properly there is nothing to complain about.

Embarrassing and unfortunate procedure. Any doubt or minimal problem becomes an endless nuisance. The worst thing that has happened to me in my professional life. Impossible to talk to a human being by phone to answer questions or request information (fax number for example to send documentation). The answering machine jumps from Spanish to English at will. Painful

Very efficient, got my passport super quick and very friendly

GREAT experience. I was trying to leave Madrid and head back to the United States and was not able to because my passport had expired. Therefore, I went to the US embassy in Madrid and no kidding got a temporary passport printed for me within 40 minutes max. Luckily I was able to fly out that same day.

Very responsible, caring, and hardworking individuals there!

Kisiera k the embassy will contact me edba gpe know I have 2 American children and I have no help from my family and I am a widow

Hello, how would you inform me of visiting my boyfriend who has lived there for more than 25 years. The document and the steps to follow. Regards thank you very much.

Hello my experience, I can not find an appointment that I should make if there is someone who has kindness please

My son got a J1 visa with you and very fast and effective, the deal at the perfect entrance

The first time excellent now I could not have eaten Carme

Hello, good afternoon ... My question is how about me on Sunday April 30, 2017 my wallet was stolen in the subway and there was my green card I am from Honduras. But I am a resident of the United States ... I went to the police and I already made the report of the robbery and I only had my license and my social security with my passport. They told me to go to the consulate with those papers and it was I am in Barcelona but they told me that they can't do anything there ... They told me to contact the embassy .. I already read on the internet that I can't get my green card here but I can extend a bording foil or boarding pass to travel To the United States and there, requesting my green card, please, I urgently need information that is what I want to do or who I have to go to to solve this since I have to return to the United States, I thank you for your help, my name is Gerardo Castellanos asta soon

I just called the embassy because of a problem I have with your website, so I can modify the ESTA. The Mr. I have spoken to has told me that HE CANNOT waste his time talking to me. THAT IF I HAVE PROBLEMS THROUGH THE WEB. THAT CLEAR DOESN'T WORK.
OLE AND OLE USA.

Every time I ve had to process paperwork there over the years, it s been a pleasant experience. They are very helpful to mothers with babies and young children as well.

Mutual friends dinner at the ambassador's residence last year

A very quick and cordial attention, I went to apply for a visa and after several questions I was approved. As advice to people who are going to process their visa:

Although you are very lazy, fill in the forms yourself, they ask the questions according to what they read on them, they have very little time to determine whether to grant the visa or not, and if they ask you questions on the form and have doubts about what suppose you wrote because that creates distrust. I saw many people who had no idea what they had put on the forms.

And above all be honest, and don't improvise the answers in the moment.

I needed a Consular Report of a Birth Abroad for both of my sons, born in the 90's. Since then , we have renewed their passports, as well as my own on numerous occasions, and I have nothing but praise for their professionalism and curteousness. Keep up the good work!

It is impossible to contact them if you have any problems, I have been waiting for four weeks since I sent them my passport and the visa is approved. There is no way to contact someone who can tell you something .....

Today I had the interview to apply for a visit visa to Puerto Rico, I am Cuban and I have been in Spain for more than 8 years, I have my life here, my work, in the process of acquiring Spanish nationality and take all that documentation to show that What I wanted was just to go on vacation and return to my country, which is Spain, but I agree with many people who believe that the consular staff already has the decision beforehand without even hearing or at least showing the evidence that you do not want to stay in the USA when you have your life very well organized here in Spain. It seems to me that in just 2 minutes the vice consul does not determine by two words that one does not apply to access his country as a tourist when I only wanted that. Thank you.

In short, they rejected my tourist visa because I was supposedly not sufficiently attached to Spain, although I have been living here for 5 years and have been married for 4 years. Well, to hell with you.

They are completely useless. We needed a letter of transportation due to a mishap, and they brushed us off telling us to request for an appointment online and to look online for the necessary documentation. I told them this wasn't a situation where we could be stuck in a country for two extra weeks waiting for our appointment.

The person replied that there should be available slots the next business day. I checked online and of course there wasn't. The other people from the embassy and (add in the consulate in Barcelona) didn't even know how to resolve the issue.

Hello? the solution would be the same situation if any tourist had their passport or green card stolen by your famous thieves that reside in your country.

If you have a serious visa issue, forget about it or demand to talk to an American in the office if at all possible.

I give a star because you cannot give less, the visas to South American people are rejected by the majority, they believe that everyone wants to go live in the United States and something that is not the case in all cases ... DO NOT ASK FOR A VISA they will lose their better money to wait to be Spanish and the ESTA (permission to travel to people with Spanish nationality) is given online in 5 minutes ... you're welcome.

Hi, good night. My question is that if I, being a Venezuelan with legal residence in Spain, could apply for a visa at the US embassy here in Madrid, thank you very much

Gentlemen I have not paid you 150 euros to attend me in less than a minute because you have too many people and you want to expedite. One thing is to speed up and another thing is to rule in less than a minute based on 4 questions that were already answered in the form . They do not let you talk or let you show evidence but then they print the paper saying that you have not been able to prove anything and come back next time with ugly evidence. Of course, to return you have to pay the insignificant sum of 150 again and in my case hit 600km of road almost nothing, why ???? So that it is the bitter turn of your turn that you take the paper and that already seems to carry all day with the same phrase in the mouth and tell you to read it and if that I try again aaaa but the money we will not return it because We have dedicated a min of our valuable time. Conclusion: day of work lost in vain, hours on the road of tiredness because not everyone lives in Madrid to be able to come when they want etc to be thrown out. I look embarrassing and outrageous and you have no justification! Do not have so much face and at least do not keep the foreign money. And the ladies on duty who attend a little more respect and education that you would not go wrong.

The truth is that despite rejecting a tourist visa for my husband, the treatment received has been unbeatable at the Madrid embassy ... in that sense we have no complaint ..
Now, where could I write to explain the specific case, if it could be Mr. Ambassador to explain, a series of circumstances and that can give me information about it, about a specific case?

Greetings and thanks in advance..