I dislike the fact that the driver that was supposed to pick me up couldnt make it to my location and on top of that he wants to scream at me over the phone, very disrespectful. I am very disappointed
disappointed
Uber is the best when it comes to transporting people.
I just need a direct number, to Uber or the Forestville, MD Green Light location. I've urgent questions, concerning vehicle requirements, joining and updating my Uber accounts. My rides have been nice.
The associates are knowledgeable courteous and I received prompt service.
I've only found one person worth a dam to get advice from at the office. I was you I would go to another office .
DO NOT WORK FOR UBER!!!!!
I have been trying to get important information from Uber concerning my account when I worked for them for a week now. I have spoken to 3 people one of them being upper management (which concluded why they act the way they do, no role model). All of them tell me they cannot do anything about their system if it's down. They even tried to close my case without dealing with my problem. Problem is still not solved and no more emails have come from them concerning my situation. I guess it's not their problem if it's not them having the problem. This is how you know it's about the money for them. No customers service help for the people who help you make money. What a crappy bunch of individuals these people are.
These are the biggest scammers ever..It takes forever and a day to make 100 bucks...The customer is being charged higher than what they show on the app..this company is bogus and will be shut down..they take advantage of the disadvantaged..dirty bastards...DO NOT DRIVE FOR THEM PLEASE..they do not appreciate who makes Thier paycheck..they need to pay more..Uber steals from the people that help them steal from other companies..DONT TRUST
As any other UBER office, good people inside but no answers for most of the questions driver or UBER business partner might have. Most of the issues with the account could be done without visiting (making a long trip) here. Be ready that they aren't really helpful to your issues.
In fact, you could be me more successfull in problems solving if you find a way to send a message to customer service through the application or partners website or found independent, experienced UBER consultant.
And, still, there's no way to call to particular UBER locations, your call will be transferred to not knowledgeable representatives or specialists, they will gladly waste your time and send you to moved location...
Very nice people!!!
Well organized..
How do you have a physical building ..and not have a phone number to call physical people.how do you have a company ...and not have a phone number.......stupid
I was told by the rep at the front desk with cornrolls & purple lipstick today that I was not allowed to speak to a supervisor this place is ridiculous. How can u deny a person from seeing a supervisor? People here have been waiting a hour & a half to be seen & I only came here to get a copy of an acknowledgement form saying that I work for uber that's it. I am considering lift
if you want to get your uber paticulars it is where you need to go.
Why is the wait time at this place appalling inspite of the number of employees that walk around in black and blue T-shirts that don't seem to be doing anything. Some of them standing outside talking and it's few people inside waiting to be seen that have to wait enormously forever. I know Uber to be Great at Customer Service.
This Hub is terrible. The staff is both rude and arrogant. Uber customer support is also terrible, and there is absolutely no comminication between the Hub and customer support. I left my keys in an Uber, and the driver dropped them off at this Hub. When I went to pick them up, they claimed the Hub did not have them, and commented how I should not be taking the side of the driver.
Although I provided them with the incorrect driver's name (as I take many trips), I provided an accurate description of my keys and the time they were dropped off. After several messages with customer support, they located my keys. Customer support told me they would ship the keys to me if I provided a FedEx or UPS shipping label. I provided a FedEx next day shipping label, and 5 days later, still nothing. I went back to the Greenlight Hub, and they stated they don't send anything via FedEx. So I guess they were just going to hold on to my keys forever without notifying me. Absolutely no communication between the Hub and customer service, and there is no way to directly contact the Hub other than showing up. Also, a different person responds on customer support after every inquiry without reading the entire chain, so they are less than helpful.
My experience was relaxing! It took a little time and patience, but the people were pleasant, and the atmosphere was comfortable. I suggest for them to serve refreshments, such as finger food, and beverages.
A lot of the stuff are standing around and talking... no one has came over to help none of the guests
Is it walk in? I can not find a number to call for an appointment.
They are a very sorry customer services. I have never meet a customer service at an official location where you to meet your Uber-rep and they act cold and unwelcoming. I think Uber needs to investigate that location. Discussing unprofessional people including the main supervisor she cold as an ice cube.
I would like to thank Qianna for serving me
She had a beautiful smile,pleasant attitude
and patient in show me how to set up
my profile photo thanks again for the
excellent staff at Minnesota ave NE WDC
Went there twice. 1st experience was awesome, 2nd visit was with a person with no experience, thus it wasn't great experience for me.
Agien could give me an uber customer service number
Ok so what's the partner support phone number? I do not need the critical response phone number. I need to speak to someone regarding some issues I have.
I had no idea this place even existed! The inside is not how I expected, it was soooo much better. And the staff was helpful and friendly. Donovan helped me with my issue and I was in and out in no time. Will definitely want to come here to resolve issues as opposed to calling the out sourced support line!
The above star rating is only for the 2 drivers that picked us up... Uber drives in this city (Washington DC) do not pick up handicap passengers I know tried repeatedly to get a ride with not results.
Although rest assured that when you call for a SUV ride you will find one no problem. ( the 2 drivers that picked us up where great!! ) now remember this handicap ride is about $7 where as the SUV IS a $25-$35 ride so is this discrimination I say yes!!!
I ve been having issues since Uber last updated there app with choosing between my different car from Uber eats to Uber drive.
If you drive for Uber they are a great place to work.
6/24 Monday 12.30- Waiting time is killing!!! 40min. past still waiting.Looks like they are so confuse about what they doing. I gave two stars at least they have coffee :) update: 1.48pm I asked one of the rep. Whats going on she said its monday we were off weekend - Ohh really !!Thank you!!!!
Very nice place and very clean and good workers it looks bad from outside but inside is very nice and clean I just love it
Worst place to go. All the staff are lazy. Everything is slow , they are here walking around but no one is calling while they have a lot of office
I stayed at my location, the driver was near. yet coun't find where I was. On top of that I was charged with $5 because they driver coun't find me. Come'on its P and 14th Street. Just because i am young it doesn't mean i dont take Uber. You cannot contact Uber with phone iether. very lame when it comes to this. I hate it now.
I have a good exprience today .shren who she was working at window 10.she is very professional with nice smile. She reactivate my account during 10 min thank u shren
Uber makes my life super easy and fun.
Thank you!
Worst Experience. Driver wouldn't answer her phone kept going to voicemail, Finally Got in touch with her she hung up. Apparently she stayed in one spot and didn't even move charged my friends and I for What?!.My friend called her again she had the worst attitude, said she can't talk and drive at the same time... But she wasn't going no where. Then She finally cancelled it. My experience so far is im at the verge of not using Uber anymore. I noticed how they only care about these five stars. Don't get me wrong I love how some are considerate with giving you snacks and providing water or juice, Give you the choice on what you wanna listen too. But at the same time I hate a quiet ride. I hate driving in silence..You want them Stars you gotta earn them stars. Have a conversation, Talk about anything, be open minded.. especially if it's a long ride and I'm paying 100 something dollars to get to Point A - Point B.. Not all Uber Drivers are like this but some are. I witnessed some great Uber drivers. Shout out to them!
Better advertisement... This place is on for DRIVERS and not for the general public. The outside sign just says UBER. But try asking staff questions about anything else, and their dumb founded.
Horrible! Anyone thinking of driving for this company think again, the pay is so low you will be driving around strangers for free that have no respect for you: You will have people eat in your car, use makeup even throw up in your car. The customers treat you like sh... because they know you re a sucker for driving them around for an hour and 1/2 for $13. You re noting but a dirty cab driver with no pay. They say you re your own boss which is CRAZY! A boss determines their own pay you don t with Uber. There have been drivers that have raped women passengers and Uber just sweeping it under the rug. Again if you re driving for them you re a fool! You know America is secured up when you got a fraud company like this around. They need to close this place down!! Just google Uber drivers rape or assault and you will see about drivers raping Women passengers. Women beware!!
Great Place and The Staff is very helpful and friendly
It s very nice place,All the cor-Work Uber,it s very patience for your driver, and also theirs driver in this area.
Julian was awesome!!! Good directions. Everything was set up on the spot!
The wait can be long but every time I visit, I always get the assistance I need.
The absolute worst experience everrrrr i requested an uber wanted to stop somewhere on my way to my destination so after i went i got out the man drove off with all my stuff in his car and when i contacted him he gave me the hardest time about returning my items talking abouy if i want my stuff back i need to pay him gas to bring it to me when he should not have left in the first place im so tired of this and uber did nothing to help my situation.jus kept telling me to contact the drive hello what the hell u think ive been doing he needs to bring me my shyt before we have an issue forreal so frustrating all this for nothing
I wish there is a zero rating. To give a 1, there need to be some hint of human activity from this company. The whole point of this business is based on the drivers doing their job and in return the company showing a classless service to the drivers!!
After being worked 34 hours with UberEats I made $250 Uber payment means $7/Hour! So can you imagine if the customers take back their tips?!
I just want to say that those companies are worst than the imperialism as well as slavery.
Uber - Ride arrived as scheduled. Driver pleasant and professional. Uber set notice that could be an increase due to demand at this time. A 30 minute; 7 mile ride quoted at $17.11. Was charged $34.
Taxi - Same time and distance on return trip .. $21.
Believe it's my first, and last time with Uber.
Good one-on-one customer service, eager to assist, but sometimes there's a bit of a waiting period, (about a 1/2 hour) due to so many customers. They will get to you, and help you with your issues.
A pro to this place: Close to home.
That's the only pro. Here's the cons!
1) Lack of signage makes it easy to drive right by their storefront amid the other clearly labeled stores in the shopping center.
2) This address doesn't show up anywhere in the app help section.
3) Unless you type "Uber office Forestville md" in google, you can't find it. Most old Uber sites and third party sites that come up with other searches are outdated. I ended up driving into Washington DC only to be told through a locked glass door by a security guard that the office had changed to Forestville 3 months prior (surprise surprise, the DC office isn't in DC).
4) So the office has been here 3 months? You can't tell. It's barebones as hell looking. Taped up paper signs on the walls. Completely bare shelving everywhere, like the place has barely been worked on since setting up. This is not the sort of set-up you're expecting from a multi-billion dollar company.
5) Service people call names from the waiting crowd almost inaudibly. Listen up if you don't want to wait 30+ minutes but be skipped anyway. Your name can pop up on the 'Next Up' sign, but you won't know who to go to. While I was waiting I heard one service person publicly call out someone's email address.
6) Keeping with a trend I've heard, there is no way to contact Uber's partner service directly via phone, sparring a ton of this sort of trouble for simple matters. Nice work and great planning, Uber.
Was not a crash a rock from another car or truck struck my car and damage my window and all you guys can do is cut my app off and not fix it because you guys lie to us and say every trip is cover don t worry but the fact is that s a lie , every trip is not cover because with a high deductible of a $1000.00 you guys want haft to touch anything minor like a glass crack even tho we re on the road all the time and this will happen sooner or later and being that you shut me down to not make any money to get this fixed , you think that one man want make a difference and bring this to other UBER and LYFT drivers attention that s thinking about driving you watch I am a Google reviewer and I will get this out to millions , I m so happy to know I did 5766 trips for UBER have 4 1/2 years under my belt and you guys while I m driving for you a rock hits my 2019 Mitsubishi Outlander Sport ES , cracks my window and you have a deductible of $1000.00 but you tell us rest assure every trip your cover , this is bull it s a lie I m getting ready to go viral with this to my Social media page all of them and I have all of them , and let the world no drive UBER at your own risk they want honor your labor of love and they will cut your app off and tell you your car is not fit to drive , again look at my track record 5766 some trips and you drop me today and want pay for my windshield that s bull , your actually not cover while you drive for Uber unless you total your car , that s why you guys have $1000.00 deductible so you don t haft to pay any claims less than that and the driver who drive for a living is out of work and no help , I m also contacting a lawyer and seeking legal after I go viral about this Uber .
Keith A
A few of these reps are great people!!! Wish them well!!
Uber is the WORST. It's sad that 9 out 10 drivers I come in contact with are very rude. Uber OVERCHARGED me for a trip that ended early (due to the rude driver) and had the nerve to tell me they will give me my money back in the form of credit. I refuse to ride with Uber EVER AGAIN and tried requesting that I want my money back the way I paid and it wasn't CREDIT. PLEASE DOWNLOAD LYFT. Before I would use both just because of the free rides but I will just stick with LYFT because it's PROVEN to be $3 cheaper , drivers are nicer , and the customer service and rides are ALWAYS a great experience!!!
DON'T CHOOSE UBER! they charged me 60$ for a couple of miles, it is unfair and extremely unprofessional. I used to work for Uber and I knew ever since that they aren't as professional as they should be. If you want to work with Uber or use their service, DON'T USE THEIR SERVICE, save your money!!!!! OR choose another company but Uber, they literally steal your money.
I ve been driving uber for a while & they are a horrible company, making no money and they take majority of it. If you want to drive an uber I wouldn t recommend it to my worst enemy. Stay away from working at Uber.
Tried using them for the first time, their customer support is garbage!!! Use Lyft instead.
The way they do things are new to me. I got help quickly I can see why they have them because I was calling Uber at first soon as I went here my account was up and running that day.
I am a customer since I am refused to be called an employee. In either case making me wait for fixing a simple glitch on the driver app over an hour is outrageous. Phone helpline is useless, frustrating and infuriating.
Total disregard of the drivers' needs and hostility pumped policies.
Quick in and out in 10 minutes. Got my question answered too.
Thank you Stephen really appreciate your help it was great
Nice clean environment and very professional and polite
Uber is a horrible company that is in the business of stealing money. I ordered a ride to NW DC from Glendale Maryland and was stuck with a bill for $73.00 for a trip that in the morning cost $20. Further more to show evidence of fraud on the app it shows a trip to Ellicott City MD for 2hrs which was not ordered and on the direct website it shows a trip to NW DC. There is obviously something wrong going on and they have refused to attend to it, telling me that because it was more that 30days old they can't help and all i asked for is refund of the difference for the trip as I did not order a ride to Ellicott City. Do not order rides from Uber and if you do ensure you double check what you are been charged for because they are thieves and fraudsters out to get you for all that they can.
Thanks Mr. Sagwo for returning my nephew' s phone yesterday.
I have to commend Uber for this Greenlight Hub. I find the decor super stylish and the staff and setting very professional. The experts are very knowledgeable and respectful at all times. I must say, Uber is one of the best organizations I have ever worked for.
Uber has been a excellent company to work with I give them a 10
I have never seen anything like that unprofessional female security guard need anger classes
Great experience especially for my first time signing up for Uber it was very fast and Maria helped me a ton setting up my profile.
They help you easily. I tried online customer service about a month but didn't work. But here they solved almost all my questions quickly
No longer waits and courteous service from the although some not all of the staff at the reception desk can do a little better with greeting the customers but that was my second visit because the first visit was quite pleasant.
Joshua at table 9 helped me out immensely. Very clean and orderly, covid safety approved.
I drove almost 1hr away to get my account activated so I could drive. After waiting a long time to be "assisted", it is 3weeks later and I'm still waiting for an issue they claimed would take about 7days to resolve. I have been a driver since 2014, I called the customer service line several times and they keep promising to handle the issue yet, I never hear back from anyone.
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