Uber Headquarters D.C. Reviews

The staff is very unprofessional.The female at the front task was rude and disrespectful for know reason at all.Hopefully I won't have to visit again

I had to wait my turn. However the experience is always pleasant.

Uber support team in Foresville are awesome, no questions, five stars for professionalism, five stars for great work. The guy who assisted was very polittle. Five start for the team in Foresville.

Ok - can be a little hectic in there as a lot of people are trying to apply for the Uber jobs

This palce is so sad to work with! I just started working for Uber and already haveing pay issuies with there own Uber card! Thats crazy! I have called for two weeks and can only speak to peopele over seas! They have sent me email after email saying they will fix my account! Never did! I have called 20 times! They can have it! How can they not fix one acvcount?? They are this big cooprate company! You can never speak to anyone in america!
I mean never! Lyft driver support is awsome. You can call amd get things done. People are not reading from a piece of paper saqying the same thing over and over! run from this company! Go to Lyft! They care about drivers and want you to win every time!

Very rude behavior ,don't think we are not human being unless you know someone (doorman)than u are welcome.i am very disappointed with their knowledge and behavior.

UberDC was awesome! So friendly and they reunited me with my wallet which I left in my Uber two weeks ago. Everything was still there too! 10 stars!

Lack of skill and information to call this place a help center. They hear your issues, not know the correct action to take to fix your issues. I knew more about Uber than they did. Ghetto PG employees dont really care about drivers, just seems there waiting for 5 oclock to punch out. I took 3 pictures to add to this review, the entire staff stop what they was doing to get a hold of my phone to delete my 3 picture. Bare in mind they ask to see my phone to delete the pictures personaly. I told them my intent. The staff should apply this effort to better help the drivers
There is nothing inside stating pictures are prohibited. They act like there the FBI or something. The sad part about it, the office has a glass store front, I can clearly take the same pictures from the side walk. Go figure. Like Uber, this site is suspect. The only good thing is the huge free parking lot. Thats it!!! Good luck retaining drivers and passengers, your going to need it. ONE STAR FOR UBER!!!!!!!!!!

It good experience,your employees extended Excellent assistances in my job,
God Bless.
Thanks
Pervez Shad

I have 3 days go to this office for active my account because the system is not work.
I rent the car for work that is not fair.

Very poor customer service.a bunch of peoples who doesn t know what they re doing.

The people there are very helpful though the coordination with the rest of Uber middle management is less than perfect

Absolutely unprofessional Uber support team. I applied for UberSUV and I have hire driver license with commercial business tag. Now I'm getting requests for UberX, UberXL, UberBlack and UberSUV. I contacted with Uber support team over app. One person was good. He removed UberX request but he forgot to remove UberXL request. I contacted again. Another team worker said I have to go to the Uber office. Why do I need to go to the Uber office? What is difference? They can do everything in app too. If I need to go to Uber office, why they activated my account. They directly should be say to me, before activate your account you need to come to the office. Then it will be okay. I hope one day Mr. Travis read this. Edit 08/29/2017: Also I am living in North Potomac and I applied Uber Baltimore City area. They said I can drive in Maryland, DC and Virginia area. Thousands time I contacted with this stupid Uber Support Team. I said I am still not getting any request in DC and Virginia. They said checked my profile and everything looks good. I am not lying. I am getting request only in Maryland. DC and Virginia blocked!

Some cars are horrible. Most of all, they charge more ... What a shame

God morning all,

Trusting an organization to pick you up and drop you off at your desired location is a HUGH risk. I want to say I m a ball of nerve every time my love ones say I m getting in a Uber and a relief when they arrive safely to their desired locations.

Uber gets a bad rap for all the mess ups. I would agree they need to do a better job of screening out undesirables, but I have to say I m very grateful for their service. It s better than any taxi especially, when I m a ball of nerve when your precious is thrown to the wolves at 3: am by other companies inconveniences (greyhound). Thank you!

Allways have to wait longer than it says in the app. Gonna switch to someone else

You guys suck.....i have been waiting for a phone call now for over 2 weeks. Im an area manager of five restaurant in Richmond VA. and its sad that when we were getting stated it was so easy to talk to someone. Now that i really need help I cant get anyone to call or email me back! Again you guys SUCK! I will never use uber eats again and I'm sending all my IPads back! Dont use ubereats they we steal your money and never call you back about it! They just keep it and run! They suck and they steal!!!!!!!!!!!!!!!!!!!!!!!!!!

I wish I can give Uber 0 stars! It's the biggest rip off... Uber does not care about their "partners" and pay them very little even though Uber did not provide but the app, everything else is the partner responsibility. Driver's or "partners' provide their own cars, insurance, gas, water in the car for riders, some of them provide candy, they pay of traffic tickets, it's their time and effort, they stay out late working so hard. And at the end of they day, Uber cuts % 49 to % 51 at certain times and locations. It's is absolutely unfair. I used uberEats a couple of times, in both times, the orders were messed up in some way, I thought , May be if Uber pays their partners a bit better they could or would do a better job.

Service was excellent. Steven was very professional, courteous and very knowledgeable.

I enjoy working for Uber, they do their best to help you make money

They charge me 59 dolars for fare something , it was crazy because uber charge me 28 dolars all the time double charge

Uber support team in Fordsville are awesome five stars for professionalism five stars for responsiveness five stars for smiles five stars for five stars for professionalism five stars for responsiveness five stars for smiles five stars for Great work

After driving for five years for UBER my background check was not good enough to continue driving for them

The best company on the planet
Drivers be grateful for every day because the uber robotic cars are coming!!!!

I'm an Uber driver and I really find it hard to believe that ubers greenlight Hub doesn't have a direct line to their office. I also find very confusing that Uber has hired people from different countries to take their calls from drivers and passengers who needs support. People like myself are getting tired of having to deal with them. They are rude and try to talk over passengers and driver's who call them for support. I find this very inappropriate and unprofessional on their part and if I was the ceo of this company. I would be very embarrassed to know that I have people like that representing business.

they need to have 24/7 support for drivers it is sad the drivers are the money makers of the company but they cant get enough support or service to solve problems like to return after being in car collision.

There is far too much intimidating security for one location. The people that work there are VERY unfriendly, unhelpful and inhumane.

I was totally blown away with the TOP Notch service I received for this past week of using Uber DC daily. All of the cars they used were awesome..the Drivers all dressed sharp and were very articulate conversationalist and positive attitudes. Now, this is the way public taxi service should be like. Long Live Uber!!

Dude way cheaper than redtop and yellow. Though some driver think its the indy 500.

Amazing place, great staff and lots of amenities. definitely a five star.

Free Parking lot , decent environment and polite service .

Amazing knowledgeable Staff.If you have Questions you get the Answers!

Unprofessional staff. Worst than call support who actually read the script and try to help you

Bad experience. Got a black car from 16th Street NW to Dulles airport. They charged me USD139!!! for this that I usually pay no more than USD80.00. According to the receipt (by email) the taxi took me to another address.. No way to complaint since there is no phone service and they don't respond emails.

Great spot to get insight with uber customer service

Came today and as of February 1st, 2016 they have changed locations. They are now in 7766 Marlboro pike Forestville, MD 20747

The Uber support center, nothing spectacular, simple log in, and wait to be called. I was seen in 30 minutes, the support member was helpful and i was finally able to get my window sticker (no more printout).

1. Three times, driver cancelled after saying that s/he was close. Annoying!
2. Drivers starting off 1 to 3 mins away, then going farther and farther away
3. Drivers not picking up phone
4. No customer service
5. Crappy organizational leadership & culture

I used uber today to go to my job, normally the fare is about 12 dollars, I used the app and only available option was Black Car, so I chose this option...Wow...32 dollars...I could scream.Will never use them again...Lyft all the way!! Beware if you choose Black Car you will be robbed...

The parking lot had glass bottles lying around. The staff was somewhat helpful, but I feel like it could have been a lot more faster service if it weren't for poor instructions!

Failed to ever notify me I was even accepted as a driver. No contact phone, they refuse to answer emails. UBER filed a form with the dmv even without approving me and I had to pay the dmv to cancel it

The few times I've come here, the ones that have assisted me were kind and patient!

They make sure you don't miss your spot when called; not only does a text get sent to your phone that you're next, also your number gets called on speaker, and gets shown on a large screen.

Good afternoon, I have always liked the service that you offer, however, some drivers are not very friendly. Now I do not like the fact that I ask for a taxi and a message comes out that they are looking for another passenger I ask for it for me I do not want get in with another unknown person and I almost do not want to use the service I give an address and they take me to a nearby mall and when I tell them that it was not there that I asked it to the station they turn aggressively and apart once they raised the rate because of the mistake he made that they assume.

Donovan he's best customer service thanks for everyone

Wait outside until appointment. If you show up for supplies you still wait outside

Clean Pleasant and people was distant and very helpful with smiles

Great customer service with complimentary Starbucks. However the parking was challenging and sparse.

as a driver. Uber's customer service is unprofessional and BS

Julian was amazing today. He quickly got my issue resolved. He was very professional. The wait was longer than expected but it was well worth it keep up the amazing g work Julian thanks