I drove almost 1hr away to get my account activat...

I drove almost 1hr away to get my account activated so I could drive. After waiting a long time to be "assisted", it is 3weeks later and I'm still waiting for an issue they claimed would take about 7days to resolve. I have been a driver since 2014, I called the customer service line several times and they keep promising to handle the issue yet, I never hear back from anyone.