TXU Energy Future Holdings Review

Anyone will tell you that TXU prices are high. Even though we are all pretty much using the same equipment they feel the need to overcharge. I personally believe that the way they have conducted business during this pandemic goes to show how little TXU truly cares about their customers. I can't say as a whole because it took me a while but I finally found a representative with a soul named Beverly ID#17481 who helped me with a previous arrangement made to me by another gentleman (sorry didn't catch his name). I called back to make my payment for the agreed fee and this horrible supervisor there told me she wouldn't honor it. Told me I had to pay twice as much or there was nothing that could be done. I hope her days are numbered or I feel bad for those struggling through this pandemic because if you let her represent you, she obviously lacks knowledge and doesn't care enough about her customers to thoroughly do her job. May God Bless Beverly though! Thanx you again sweety for turning the heat back on for my babies and for honoring the arrangement that you knew would help me.

Had a chat with Kathya G. online. I needed some help with a bill. She gave a lot of options. We came up with a solution that would work best for me. All while being understanding to my needs. Great service. Can't complain.

TXU has always been my first choice for electricity. Customer service is friendly and helpful. I appreciate them working with me when I was not able to pay my bill.

TXU Energy really cares about its customers. On short notice I needed to schedule a payment arrangement and Representative, Jorge was a great help. I am a loyal customer due to there undeniable customer service.

Will never recommend TXU. My bill is 350.00 for one month in a 3 bedroom apt. Not only that, they are not willing to work with you at all. My bill is due on the !8th. They would not extend it for two days, so I could pay my bill. And, if you do not call and make arrangements on or before the 15th day...they will shut your service off. They will shut it off even if you haven't used a full month of service. And, if you have children with asthma they will not help you unless you have one of their doctors notes filled out. Worst company ever! Try to speak to a supervisor or manager they just past it to the person next to them. NO help, extremely high energy service. Free nights and weekends...you will never see it! It's all a gimmick!

I thought I had double paid my electric bill and immediately decided to contact a TXU representative to verify. Rep was able to confirm that no payments were made and I requested he/she to stay with me while I made a payment and confirm when payment was made. Rep was prompt, patient, and professional. Awesome!

This chat option was very handy and the service rep was so helpful. It took about 20 minutes to get a rep but once I had one, the request went super quick.

Been a TXU customer for decades. Customer service is always #1.

Always so helpful when I have a Problem! If you chose a good plan you're all set because the customer service Is AMAZING!

I have used TXU for a few months and they have great online customer service over chat. I am very happy when I see I can chat with someone instead of always having to call and wait for who knows how long. They help me out with any question I have very professionally.

I can t reach no one,they don t return o massages. One star is too much for TXU

Jose was able to find me an affordable plan for this year. It was better than what they had listed on the website. Thanks again.

I've been a customer with TXU for 10+ years now and have been very satisfied with my services. The agents are always so helpful and issues are resolved within a timely matter.

I have been a customer of TXU for over 6 years and have never experienced a single problem. This company is great and the customer service is always grade A!

Had a really good experience working with Allen R to help me switch plans and get one that better fits my needs. I was honestly on the fence of switching to another provider but I've been with TXU so long I figured I just see what options I had available to me before doing a switch. The old plan was horrible and did not work for me and was almost double what I was paying last year.

Good customer service always! Been a customer for 6 years now. Stuart D. has helped me on several occassions. Always courteous and offers the best possible solution for me to get my problems solved.

I had a great experience working with Stuart this morning. He was very helpful.

Representative Stuart was wonderful he was fast understanding made good recommendations. My hubby has Progressive Supranuclear Palsy is on Hospice and I am overwhelmed. Helping us out to extend our payment of our bill was a stress release.

Alexander, from TXU did an amazing job help me set up an extension plan.

I've had txu for many years however I recently went solar and due to their solar plans not being as good as others I had to cancel services. In 10 years of loyal services have a never been late but today I had a representative call me about my final bill and asked if I was gonna pay it since it was due today August3rd? Not only had i scheduled this on July 31st which im sure their system showed that but the fact that you felt the need to call and ask me about my payment as if I was EVER late or past due at the moment I'm soo glad I am no longer giving this company my money and I will no longer refer this company to others. I requested a call back regarding my renewable buy back and I've yet to have someone reach out i figured I'd just pay the bill and be done.... quick to call me about money ive already paid sooo disappointed

I have always enjoyed TXU Energy. Not only are the customer service agents always helpful and full of knowledge, the linemen are incredible too.

Great Service, we've been with TXU for over 5 years and we have never had any problems

I had a past due balance and a disconnection and i spoke with Jorge and he gave me my options and a payment that was reasonable to pay and my lights get to stay back on. Thank you Jorge for making this as easy as possible

I fell behind and was able to be put on an installment plan to keep my electric on. Thanks so much TXU... Great Service!!

Great customer service. Anytime I need assistance I can always rely on their great support. Recently I needed assistance on my bill, and Phil from customer service was very patient with me and helped tremendously. He was very kind and reassuring. Great customer service.

Our family has used TXU for our choice of electricity for over 10 years. They have always given us the best plan out there and when our electricity is out, we get a quick response to help get it back on. They use text message and will call us with updates until the lights have been restored. Thank you TXU and employees for being a part of our family. Great services and great rates!

I had the pleasure of texting (chatting) with an agent today. She was MOST helpful and addressed all my concerns. GOOD JOB!

The agent I spoke with was very helpful and helped me to fix the issue I had.

After a few months of confusion I was finally able to speak to a representative who thoroughly explained my bill. The chat option and their reps have been nothing short of amazing.

Loved the chat got my information quick and fast without having to wait on the phone thanks

The wait is way too long to get the info that I needed, but, I finally got it.

Brandon M is the best online support in the universe. Thanks for your help!

I have been with this company close to 15 years, and I had a situation with my reward card, never received this year, and I been calling trying to find out, what happen to my card, and I went thru, transfer me twice, so I end up speaking with a supervisor, he handle the situation for me, I appreciate him, I received a 25 credit, and they will investigate what happen to the first card was sent, and send me another card, my bill is average, I really like being with this company, I really don't have any complaints, I would recommend T.X.U to my family and friends.

Great customer service online! I was able to get the response i needed ASAP without waiting on the phone.!

great Electricity company! always get service and willing to get you the best deal and plans.

Great experience changing programs. Very informative and helpful rep.

Phil took charge of the account. He helped me out and made me feel that someone do care about another. Thanks again Phil

Alexandra G was amazing in helping me reconnect my electricity an very polite!!!

Very responsive chat and customer service! Alexandra G was most helpful via chat and very attentive and quick to help me get documentation that I needed! Would recommend.

Just had the most outstanding customer service. Thank you Grace for your friendliness, willingness to help and follow up You are great !

I had my debit card stolen and they were able to extend my due date and give me a credit for a return charge on my account. Very professional and likable. Aside from having my things stolen, it was a great experience! Tha

very helpful even though i think yall are high as cheap but i do thank yall for always working with me

been a long time customer and appreciate the great customer service

Recently renewed for another year of awesome service!

Alexandra was very helpful & kind. She solved my issues quickly.

Very detailed and Nery R. didn't seem to mind explaining things a couple of times until I understood clearly!

great rates and great customer service, been a customer for years and I will always recommend TXU

Kathya was my representative and she was very knowledgeable and awesome. Definitely an asset to the company.

I've had TXU for 20 years now. They are so easy to deal with and always had my back.

Wonderful customer service; helped me SO MUCH by providing tons of information for relieve due to COVID19 and assisted with deferment plan. GREAT JOB, keep up the great work!

Stuart D was AWESOME!! I don't think I have ever had such great customer service. He found a way to help when I truly needed. Stuart went above and beyond for me today and I am truly thankful!

my Agent Stuart D was awesome and VERY helpful...I'm Greatful for the help!

I would like to say thank you to Lisa (from the solar program department?). She was an absolute pleasure to speak with. She is extremely knowledgeable, gave me so much helpful information, and explained everything thoroughly. Thank you so much, Lisa, for being so kind and helping me get my account changed.

I have been with TXU for 10 years now and today I received the best customer service from Kathya that I had ever received before from them. Thank you Kathya for being so efficient, helpful and informed.

More expensive impossible ... put the plan Free night now I get with my consumption increased in the day and work from more tomorrow until the afternoon and I cook and wash only at night is the last straw these people. I will move from company I do not recommend it !!!

I have loved TXU for years, I have recommended then several times however I just had the most horrid conversation with a few TXU representatives and supervisors. Noah who I originally spoke too could not explain anything to me for me to be able to understand why my final bill was as high as it was. After arguing and asking 5 times to speak to a supervisor I was finally put through to Rebecca who was very sweet and offered me assistance and a credit which I declined because I still was unsatisfied. She then transferred to the rudest most monotone man ever named Anthony. All Anthony could say was "this is a valid charge"and tried to justify my annoyance with his own personal sob story from living in Arizona. I am unsure why he is even in cuatomer service, me as a manager, i would never hire him. I then asked to speak to a supervisor whose name is Tia and she flat out told me there was nothing she can do. It was $73 and to a corporation to lose a long time, 9 year, customer and for me to write a review like this, it is astonishing to me this is the route their supervisors and managers are told to take rather than comply and Make the customer satisfied. TXU is officially on the list with Green Mountain noe as utility companies I will never use again. This is so unfortunate.

I wouldn't do business with anyone else in Texas. TXU offers free electricity at night. Thanks TXU for all that you do.

Phil was very helpful with our payment needs. I would recommend him at anytime. He really went out of his way to help because we had some extreme circumstances! Thanks!

Oscar R. was amazing while helping me today regarding my billing. I was impressed at his prompt, kind, and efficient customer service. My overall experience with TXU definitely deserves a 5 star. Thanks Oscar R. for contributing to my excellent customer experience!!! God Bless you & your family!!! :)

My contract came up for renewal in December.When I called they told me i did mot have to do anything as my. Plan would continue.TXU screwed me and put me in one of the most expensive plans and my bills have been out the roof. When I called today i was told i would have to sign another one year contract to get my old plan back.there was no empathy from the customer service rep...it was basically too bad so sad attitude. I have been a loyal customer for the past 20 years off and on with TXU. I am now looking for a new electric company. CUSTOMER SERVICE SUCKS AT TXU

when I have been in a bind TXU has been GREAT to work with us.
the CSR went above and beyond to help us.

My agent was prompt, very courteous, and helpful,had a great experience.

Very affordable electricty! We have been with TXU for many years!

Thank you, thank you! As you make know that our country is dealing with a medical crisis and it is affecting many of us financially. To be able to contact my energy company and ask for assistant is truly humbling on so many levels. However, I want it to be known that for the last 10 plus years, TXU has provided me with the best customer service. Everytime that I need to make arrangements and/or ask for an extension, I was given world class customer service from all of your CSR. They are truly the epitome of great service. Once again, thank you for understand the situation and being a top rated company that is willing to assist their customers, no matter the situation. Thank you, thank you and thank you!

The energy plan I have been on has caught me with some surprises with high bills. So when the time arrived to update the plan I desperately sought help. (Too may personal tragedies has been a bit overwhelming for this cowboy, lol.) The experience was so positive and so speedy I am not sure what could have been better. All I know is that we are all struggling with different issues. But I am super thankful for the hard work TXU applies to help us. I am one grateful happy customer and this computer stuff is awesome.

Thanks so much, TXU and Alexandra G., for helping resolve my issue quickly and effectively!

Axel was an very helpful in helping me with my bill

Customer support was good with pretty fast responses.

Mariana was very polite, very informative, and very patient with me and all my questions. She was absolutely awesome, thanks again Mariana.

Attempting to end service at one location and transfer to another service location. THAT is when all the trouble started. Seem we could not transfer service because we wanted to have service at both locations for a period of time. We had to set up a new account for our home purchase yet the service was not properly cancelled when apartment vacated. Numerous (5) calls later and I believe the billing has been corrected. Well over an hour on the phone, all together yet still may not be resolved?

Excellent Chat! Jorge A. and Jose A. were my chat reps. They were very helpful with choosing the best plan for me, as well as working out a temporary payment plan for an unexpected high bill. Best of all, their responses were super quick. I just hate waiting for someone to type or check with a superior and leave me sitting in silence while I wait for the chat to pop back up. It was a good experience, and accomplished exactly what I needed.

The worst electricity company ever. Over charging, reliant is the best. TXU company will slandered your credit should you have dispute with their overcharge bill.

Worked with Brandon M. to add our son's new apartment to our current bill and the experience was awesome. Highly recommend TXU and the Green option!

TXU charges you an extra deposit just for getting extensions they do not work with you and tell you you have to pay over 90% of the bill in order to get an extension TXU is trash customer service is horrible and I will be changing companies

The customer service experience was great. I was helped by Stuart D. and he was extremely helpful. He was able to solve my problem quickly and was very pleasant.

Kathya was awesome and super helpful! Great service!

Serious rip off! Seems like they just cheated me and told me that I signed up for average billing when I never bloody did! They kept telling me all these stories of how I did and I know for a fact that I din and they want to charge me around 150 dollars for their average monthly billing policy. NEVER GOING BACK TO TXU! SO DONE WITH THEM !!

chatting with an agent was so much easier than calling and being on hold.
She answered my questions and was quick to answer me.