I have loved TXU for years, I have recommended the...

I have loved TXU for years, I have recommended then several times however I just had the most horrid conversation with a few TXU representatives and supervisors. Noah who I originally spoke too could not explain anything to me for me to be able to understand why my final bill was as high as it was. After arguing and asking 5 times to speak to a supervisor I was finally put through to Rebecca who was very sweet and offered me assistance and a credit which I declined because I still was unsatisfied. She then transferred to the rudest most monotone man ever named Anthony. All Anthony could say was "this is a valid charge"and tried to justify my annoyance with his own personal sob story from living in Arizona. I am unsure why he is even in cuatomer service, me as a manager, i would never hire him. I then asked to speak to a supervisor whose name is Tia and she flat out told me there was nothing she can do. It was $73 and to a corporation to lose a long time, 9 year, customer and for me to write a review like this, it is astonishing to me this is the route their supervisors and managers are told to take rather than comply and Make the customer satisfied. TXU is officially on the list with Green Mountain noe as utility companies I will never use again. This is so unfortunate.