Tulley Auto Group Review

30 years ago, (at age 27),I bought a 1983 Buick Skylark from Tulley. It was a lemon from the start, and most of my experiences with Tulley and that car were not pleasant to say the least, and I didn't want any more to do with them. I recently aquired a 2009 Buick Lacrosse from my family, a took a chance and brought it to the local Buick dealership (Tulley) for in-warranty service. Yes, things have definitely improved! Dustin Castella was very polite and professional. He called me
a couple of times to advise me on how things were progressing, and when it was ready for pick up. Now it is running fine. Yes, I will bring it back to Tulley for service. Thank you!

Tulley BMW is the best. They give fair deals, the sales and service people are nice and professional. Val the manager is wonderful and does his best to make deals happen for his return customers which I am.

Update: Looks like there was a miscommunication. I initially inquired about a 2016 model, so they had been quoting prices for 2016 model even though I specifically mentioned 2017 model in the text conversation we were having.

Original:
We agreed on a price for 2017 Mazda 6 through text messages. When I go in to do the paperwork, they offer me the 2016 for that price instead of the 2017. I show the salesman the text conversation I had with internet sales rep, he calls the manager, and the manager refuses to honor it. Manager comes back to me with a quote that is $1200 more than what we agreed on for the 2017 model.

In addition to that, they wasted my time without outright informing me that they would not honor the price. The sales guy came up with an excuse that the stock number I gave them was for 2016 (I did not even give them a stock number). He later pressured me into taking a test drive instead of getting the paperwork ready. The manager introduced himself as Manager for the sister GMC dealership and informed me that the Mazda's manager was conveniently on vacation. After coming back home, I checked their staff page and he is the Mazda sales manager. And the internet sales rep I was initially in touch with did not even offer an apology when I called her out on the bait and switch tactics.

After having a few sales reps watch us walk around the lot without offering up any assistance we finally went in and asked. The only gentlemen that approached us was not very personable and didn't even offer a test drive, instead he had us sit in the car and then looked at us silently. Mind you we are both professionals and in our late 20s early 30s so it wasn't like a couple teenagers looking to test drive a sports car. The next day we went up to Werner Mazda and had an excellent experience right from the start. We will be buying our CX5 from Werner.

Awesome! Sales person was very helpful and friendly!

Based on a sales rep's claim that they had several models in stock and on the premises, we drove about 3 hours out of our way to go here. Turns out the rep (who couldn't be identified once we got there) either didn't know his inventory or was trying to get us on the lot. Take your pick, either their idiocy or slime-ball tactics cost us a couple extra hours in time (and babysitter expense). Get your act together, people.

On Spring road ... Across from Rev coffee... Mostly German cars not the cheapest face but they fix things that other shops missed on my car. And when they are done your car is fixed!!!!!

I couldn't of asked for a better first experience buying a car! Gloria and the entire BMW team at Tulley were super helpful and dedicated time to finding me the exact car I wanted. They made the process so seamless! I never knew car buying can be so easy. I definitely recommend going to Tulley for your next car. Thanks Gloria!

I've had an absolutely awful experience with this dealership with the Mazda sales and service department. If interested in a Mazda I highly recommend giving your money to a dealership that actual knows about good customer service.

Had a great experience at Tulley! Jose was 'the man'... no high pressure techniques, answered all of my questions and was timely in response to emails. I would recommend Tulley as a whole and would absolutely recommend Jose to handle your car buying experience. Got the car of my dreams and will be back again!

I recently purchased a certified 2018 BMW X2 from Tulley BMW in Nashua, and I want to extend my sincere thanks to Jim Beal, my BMW salesman, and the BMW sales managers, Val Goldenberg, Bob Marcoux, and Tomas Revetria. Throughout the sales process, Jim and the sales mangers did an extraordinary job of addressing my needs and issues which changed dramatically over the course of the sale. To say that I presented Jim and his managers, with some pretty unique challenges would be a dramatic understatement. TheTulley sales and service team have repeatedly demonstrated that customer satisfaction is more than cliche. Thank you all again for what I know was a very challenging sale. The X2 wasn't my 1st Tulley BMW purchase, and it certainly won't be my last. Thank you all once again for your professionalism and superior customer service.

It was seamless working with Gloria Prosper @ Tulley BMW of Nashua. She worked with me via phone and email to secure my next lease through the pull ahead program. It was a very smooth process from start to finish. I personally liked the "no pressure" tactics and appreciated her working with me pertaining to my cost expectations as well as my busy schedule. Thanks!

Great place got my vehicle detailed looks like new.

HORRIBLE DEALER!!

Their CPO Vehicles had cigarette burns in the seats, candy stuck between seats, and other very visible issues that clearly do not meet the Mazda CPO Standards; I would really give trusting their CPO Certifications another look before signing anything.

Not to mention, they are OVER PRICED! Oh and here's the kicker on that one, the ONLY vehicle they "could not lower the price with" was the ONLY vehicle we were serious about purchasing. All pricing aside, they told us they were working on cleaning a vehicle we wanted to purchase so we waited all day for a call back to come see it again. Turns out they never started it cleaning that day as two (2) other people were set to look at it; thanks for mentioning that and costing us another hotel stay for nothing!

To add insult to injury, they "sold" a vehicle within 20 minutes from us setting a time to come see it and us arriving. No way that's possible unless they already had people looking at it while making the appointment with us.

Thanks for wasting our time...

I walked into Tulley of Nashua expecting to walk out with a GMC Acadia. After some time working out the numbers I still wasn't convinced that it was the vehicle I wanted for that price. The manager came to me with keys for a Buick Enclave and I immediately said "no way" because Buicks are typically driven by older people. It was the color I was looking for and decided to test drive the vehicle. I fell in love with it and walked away that day with a brand new 2015 Buick Enclave! The customer service was fantastic the day I arrived and continued when I went to pick the vehicle up. Everyone was super friendly and went out of their way to make sure my needs were met. They even took me on a tour of the service garage and introduced me to the staff there. I had visited several dealerships in my quest for a new vehicle and pleased that I took the time to drive to Tulley in Nashua. I only wished I lived closer to have all my service done there.

Very good experience with the Mazda service department. They listened, diagnosed and fixed under warranty with zero hassle.

Great dealer. Bought two Mazdas. Straight forward to deal with and focused on treating customers with respect. An update, since posting we bought a certified pre owned Mazda 3. Tulley is such a class act that they actually put the car in the show room and drove it out while my wife and I took possession of the car. Really nice touch even though it wasn't a new car.

Very friendly and knowledgeable Salesforce with a excellent selection of all brands of vehicles.

There's not a dealership out there that can match Tulley's customer service. My sales rep, Johnny K has jumped through hoops over and over the years for me and has always put me in the right car, which is why I continue to shop at Tulley. (Had a bad experience with another dealership which further proved Tulley's worth and merits.)

For me, Tulley has had a proven track record and I wouldn't hesitate to recommend them to anyone.

Thanks Johnny K for another excellent job!!

Really good service department. Just dropped off my car for recall, he alerted me that there was a service due that they could also take care of, gave me a free loaner car, and snacks for the road.

Dealing with Joe MacIntosh at Tulley BMW in Nashua NH was a great experience. I factory ordered my latest car. Joe has superior product knowledge that made ordering easy. He kept me informed throughout the process and was always prompt responding to requests or questions along the way. On delivery, BMW Genius Reid Tulley went over every detail of the car. Thanks to a great team at Tulley BMW.

Thank you and huge thank you to the service department! Thanks John Peavey!

I have purchased several cars before. This time I decided to lease.
By far this experience was the worst I've had. Every single step of the way there were problems. To top it off 2 months later my battery died with no reason. Nothing left on overnight etc. I'm hoping now that it's charged it won't happen again and that it's not something else going on. When I called I was told I could drop the car off on Monday but would have to leave it for the day while they run tests. No loaner car for me to use.
I would not send anyone to this dealership.

Though I did not buy the car out here, I like the folks at the dealership. Professional and they know their cars and product pretty well. They will go an additional mile to serve their customers.

I recently had my car serviced at Tulley Mazda. I can not say enough wonderful things about their Service Dept. From my first phone call to the moment I walked out with my keys I was treated by a kind, friendly and professional staff. I truly felt like I was in good hands when I left my car with them. I got my car back a day earlier than they had estimated and my car was washed and vacuumed!!! Having car troubles is stressful enough but the exceptional staff at Tulley Mazda made me feel at ease. I couldn't be happier!!

Bought a vehicle at Tully ,and sales rep Dave Penny has been very responsive.

Never do business here, they treat employees like cattle.

I purchased my vehicle from this dealer and had it serviced there for several years. I just hit my 30k maintenance expecting to just get an oil change. I was informed that i needed front transfer case, rear differential oil replaced and a brake fluid flush/fill. I wanted to wait till my next maintenance so I could verify it (never had this service done on other vehicles I've owned) and was told that if anything were to happen I may not be covered by the warranty (maintenance is required), so I reluctantly agreed. Found out later that it was not required service on my vehicle . Will not trust this dealer again for sales or service.

Improvements w/soft skills amongst workers would be appreciated. I'm seriously considering taking my service needs to BMW of Peabody

Tulley's is a highly reputable place for not only buying new and pre used vehicles but also for their exceptional work in their body repair shop. I had someone who ran a red light and I was hit into a light pole. Tulley Automotive collision center was the only place I would let do any work to my car and it came out looking brand new. I have always been treated kindly here and would recommend for buying cars here or using repair services.

We had a very pleasurable experience purchasing our GMC canyon without pressure or steering, Dave Breault was easy to talk with and extremely helpful in our decision making. We highly recommend Tulley Automotive and Dave to all our friends.

Excellent service. The staff takes its time and really listens. Knowledgeable.

We bought two BMWs from Tulley. Always treat us excellent! Accommodating on service. Jeremy is exceptional from the service department! We will continue to do business as long as we are in the area. They are the first dealership in which we have bought multiple autos and will continue to do so.

I brought my 2010 Mazda 3 hatchback in for service to be done with them, they did an outstanding job not only keeping me informed about projected prices, times, and parts availability but when i got my car back it was as clean as a whistle! (which is actually pretty dirty if you think about it but nevertheless it was in immaculate condition) all the components that were put into my car were put in correctly and everything was put back exactly the way it was, i will not hesitate to go to any of the Tulley dealerships in the future for not only cars but service. The thousand dollars i spent was well worth every penny. quick and speedy, with outstanding quality and workmanship.

Bought 2017 Denali on July 17, 2019. Still don't have registration. Getting run around no one has answers. Stay away.

I bought a certified pre owned Silverado from here 40,000 miles ago. This vehicle has been one thing breaking after another, most recently the ac unit(very expensive) an now the transmission which just came out of warranty 3000 miles ago. It has burned oil (2 quarts every 4500 miles)since I bought it which tulley service said is normal, so I went with it, always shifted and slammed gears which I told tulley service about and they said is normal, leaked anti freeze which I brought back and they fixed when I was there to get an oil change, they broke the ignition while they had it and I had to pay the warranty deductible for them to fix it. This work took 4 days and while they had it did not fix another recall on the truck, so I had to go back again. This has been a nightmare, 17 months and 40000 miles later I need a new truck. Bought a gm because they were supposed to be the best, bought preowned because they were supposed to be in near new condition, bought from tulley because they were supposed to be a very reputable dealer and service company, I have never been so wrong. Look else where.

I have to say, working with Jeff, Rick and the entire crew at Tulley Mazda was an absolute pleasure. They hooked us up with a great car at a fair price. The buying process was easy, fair and transparent. I highly recommend them to anyone looking for a really nice new vehicle in a no-pressure environment.

Bought a used car from there, and I have to say - I will never do business with them again. Lies and deception is all they can offer. Made a deal with them for a specific interest rate, along with payment per month. Went there to pick up the car, and was made to wait over 2 hours while (as the salesman stated) they had to finish up the paperwork. After over 2 hours of waiting we were brought into an office and told that they had to shop around for financing and that the rate was going to be more. When I mentioned that we were promised a specific rate, and payment amount, they basically denied ever stating it. Worst buying experience ever. Had to fight with them to get them to get the payment down to where it should have been.

Only got 1 key with the car - even though the sales rep stated they had both. To make matters worse - after being there for over 3 hours, we got home, and found that they never gave us our temporary registration! Called the Finance guy and left a voice message - never returned our call. Emailed the Sales rep, and again, never responded - poor, poor customer service.

Avoid these guys like the plague - unless you want to deal with their aggravation.

Not pushy, and no marketing speak! I bought a Miata from these folks and received an significant discount. I am a judgy, impatient person who enjoys whining about things, and I'm struggling to come up with anything. I felt like I was driving them, and not the other way around. They answered all of my questions, communicated regularly throughout the paperwork process and made sure I felt comfortable, and entertained even.

My wife and I were looking for a cross over SUV. We went to Tulley Mazda and were immediately greeted by Derek Horgan. Derek was able to find exactly what we were looking for within our budget. We had a lot of questions for Derek, but he was able to answer them all even the ones he did not know he was able to hunt down the answers and relay them to us within minutes. Overall great experience at Tulley thanks to Derek. Even though he stated he was new to the company he was able to explain our options and the vehicle features without missing a beat. Overall great experience and I would recommend to family, friends and any others that want a superb expierence

Went for state inspection - got fast and friendly service as always. Very pleased.

Got a loaner without any hassles. They diagnosed and fixed my car issue and found that it was covered by extended warranty. No deductible was applied. Courteous staff from a to z. I'd call that a good day at the dealership!

This review is only about my experience with Tulley Mazda and may not reflect how the other parts of the Tulley Group (BMW, GMC) conduct business.
They give you a very attractive quote online just to drag you in to the dealership. Once you are there, it's a totally different story. You gotta start all the negotiations from scratch, first with the sales guy and then with the sales manager and the final quote they give you after numerous back and forths, is nowhere near the one they gave you online. Just terrible way of wasting people's time.

Screw these guy. Don't even waste your time with them. When you go to the bank for a deposit might as well consider it sold from auction even though you had a deal.

Always the best. Great prices but more importantly great service. Bought 3 vehicles here in Nashua, NH.

Andrea Mastrangelo was excellent to work with she was extremely knowledgeable about Mazda products and helped me decide on a vehicle that fit my budget and needs. She made the whole process a breeze and Joe Cordano the manager she was working with didn't play back and forth price hassling I was accustom too. He came in with the low price for my new car and good value for my trade in. Rick in the finance department was great. I was in and out in under 30 minutes with the keys in my pocket. Overall my experience with Tulley was excellent and I will definitely do business with them again.

2009 Buick Enclave
Check Engine Light On

The Techs put in decarbon fluids to address the check engine service light. The error was due to an engine mis-fire.They also advised that I may want to consider getting new spark plugs based on the engine mis-fire and where my car was mileage wise. I took their advice and my car was done in less than a day. My vehicle was also returned washed and vacumed - outstanding!

The sales department here is fantastic. They are not pushy or high pressure. It is the service department I have issues with. I had a issue recently with a check engine light When I called I was told to come right down. When I got there I was told that they had 50 plus cars to service and they could not look at my car until the following day. Which I was fine with as long as the provided me with a loner. The Service Technician I spoke with was extremely rude. He didn't want to give me a loaner and tried to convince me that the engine light warning was probably nothing. I had to argue with him and then eventually he gave me a loner and scheduled an appointment for me. I did turn out that my car did have a major issue that had to be addressed. Honestly if there was another BMW dealership I could go for service I would not ever go back here.

They know my truck and they keep it running great. But in addition, they have a reservation system that makes setting up an appointment easy and convenient. Plus their waiting area is very comfortable, not a bad place to spend a little time while getting service!

Fair and honest dealer. I was treated like royalty.

Quick and competent service! Clean and accommodating waiting area!

5 star best salesman ever !! Carl Ingraham he went above and beyond my expectations and I love my Mazda CX-5 Thanks Carl

Highly Recommend Tulley Mazda!!!

Customer Service is AMAZING!

Johnny K sold me a CX-5 in September 2015 and he if I have a question, he replies immediately.

Their service department is also great...I just can't say enough of Tulley Mazda!

I would definitely purchase another car from Tulley Mazda, I recommend everyone to them!

I purchased a vehicle on January 11, 2019 and my vehicle still isn t registered today January 21, 2019. The dealership was amazing before the purchase, but after that they have neglected me and have failed to put the same efforts they did into getting me to purchase the vehicle, into registering my car.

I ve had to call multiple times to check on the status of the registration and every time it was another issue that came up as to why the car was still not registered. Not once did they call me to tell me to fix the discrepancies, but Instead they wait on me to call to find out why the car isn t registered yet.

On Janurady 21, 2019 I called 7 times to speak to a sales manager and left voicemails. Sales manager never called me back. Instead of taking two seconds of his time to speak to a customer who s clearly having a problem due to the 7 phones calls He chose to ignore me instead because of a snow storm. I quote from my sales agent I apologize for us not being responsive, all of us have all been outside, away from the phones, doing snow removal all day. It s not that we don t care because the sale is done, we just had a big storm and it takes a long time and all the sales staff to clean off all the cars.

I asked my sales person if I can be put as a priority to register my car due to my long wait time and his response was Unfortunately the other runners are busy so we have to wait for the only one doing registrations, who gets back around 5:30 . So be aware they only have one runner that does registrations so if your an out of state buyer your car won t be registered in a timely manner. Due to this experience I will never buy a car outside of my state.

No one even cast a glance my way. I saw a few cars I was interested in buying for my teenage daughter, but went elsewhere after not having been greeted or even asked if I was being helped. The lot was organized and the prices on most cars were available, otherwise, I would give this one 1 star.

Tully is one of the best car dealerships around. Their service is top notch. I won t buy from another dealership after buying from them.

Chad Cunningham was so helpful and patient with me, a very indecisive buyer. I am so glad I found Chad at Tulley! Such an honest family ran business I'm happy to compensate. Their service team is also SUPERIOR! I will drive extra for them.

I have my mazda for years and I've been to many Mazda dealers for service. Tulley Mazda's service department is the best I've seen so far! I was running low on my coolant and wanted to buy a gallon at the parts department. They ran out of new ones so topped off mine for free!! They even offer to top off my windshield fluid. I will definitely come back next time for maintenance.

Top notch Mazda dealership ! Knowledgeable. Helpful. Nice guys.

Dealing with Dave and Rick on my new GMC 2500 was fantastic. Great pricing, well explained pricing and financing, no pressure optional services and a very fair trade value. This is my 7th vehicle purchased through Tulley and I'll keep going back.

Mike my sales rep had a no pressure, high energy attitude which made me want to do business with Tulley. Erin Sullivan also did a fantastic job staying in contact with me during my search for a new vehicle.

Helpful and curtious group of people here. Plus BMW. Very nice German ingenuity.

Very helpful and informative! Way better than the last dealer I leased from.

Great time buying my new Mazda CX5. Thank you to James, Don, Rick and John Murphy! Very informative and pleasurable buying experience.