Peter Newman

Review of Tulley Auto Group

The sales department here is fantastic. They are ...

The sales department here is fantastic. They are not pushy or high pressure. It is the service department I have issues with. I had a issue recently with a check engine light When I called I was told to come right down. When I got there I was told that they had 50 plus cars to service and they could not look at my car until the following day. Which I was fine with as long as the provided me with a loner. The Service Technician I spoke with was extremely rude. He didn't want to give me a loaner and tried to convince me that the engine light warning was probably nothing. I had to argue with him and then eventually he gave me a loner and scheduled an appointment for me. I did turn out that my car did have a major issue that had to be addressed. Honestly if there was another BMW dealership I could go for service I would not ever go back here.