Jean Jimenez

Review of Tulley Auto Group

I purchased a vehicle on January 11, 2019 and my v...

I purchased a vehicle on January 11, 2019 and my vehicle still isn t registered today January 21, 2019. The dealership was amazing before the purchase, but after that they have neglected me and have failed to put the same efforts they did into getting me to purchase the vehicle, into registering my car.

I ve had to call multiple times to check on the status of the registration and every time it was another issue that came up as to why the car was still not registered. Not once did they call me to tell me to fix the discrepancies, but Instead they wait on me to call to find out why the car isn t registered yet.

On Janurady 21, 2019 I called 7 times to speak to a sales manager and left voicemails. Sales manager never called me back. Instead of taking two seconds of his time to speak to a customer who s clearly having a problem due to the 7 phones calls He chose to ignore me instead because of a snow storm. I quote from my sales agent I apologize for us not being responsive, all of us have all been outside, away from the phones, doing snow removal all day. It s not that we don t care because the sale is done, we just had a big storm and it takes a long time and all the sales staff to clean off all the cars.

I asked my sales person if I can be put as a priority to register my car due to my long wait time and his response was Unfortunately the other runners are busy so we have to wait for the only one doing registrations, who gets back around 5:30 . So be aware they only have one runner that does registrations so if your an out of state buyer your car won t be registered in a timely manner. Due to this experience I will never buy a car outside of my state.