My experience was excellent. I do not know if it is the custom of the time, but I was in the hotel at 8am to pick up the card and recharge the card both in different sectors and took less than 5 minutes. Note 10.
Terrible service especially for the elderly and disabled.
Unfortunately, I have to wait 2 days to get the pass that broke, ridicule the service, app does not work, payment paper does not work, amounts to abusive and precarious conditions, some drivers do not respect customers,
because of the pandemic, are you going to extend the expiration of your TV or will it continue for a year?
Good service and relatively low waiting time.
Only the physical space that I found small.
Delayed customer service, employees have, but do not treat the public with respect.
Cooperativa Cotalcamp Bus line 383
Driver very rude woman, from evil with life, people complimenting she did not respond.
You can not call just plain unfortunate cell phone! Let's modernize that !!
Too bad even the school pass has to have a scaner until it looks like rich bus rides are expensive and besides we have to pay 20 reais each pass school re-enrollment bureaucracy goes away
Very bad service, I do not know why there is transurc, if td q need to do there agent I could not, PR get to do the pass has to go in several places porq nein we always manage to do through the site until PR issue a ticket there does not, then I do not understand why it exists, mt mulecada bad informed without education so it's just stress
I advise that if you do not know the service you want, ask for guidance in the service! With the attendant's explanation everything is easier since there are several types of electronic tickets that are made there! Enter the site as well and check what can be done to speed up your service.
Three days trying to re-register my single college ticket. I sent attachments anyway. All documents requested. And at all times they come back to me with "denied request". The 0800 does not work. Poor quality service. Shameful.
This is the place to go to get a bus card (you can also try to get one at a major bus terminal). It's been recently reorganized, but I still find the structure of this company's point of service very confusing.
The free service is efficient. Helpful employees with accurate and efficient information in the execution of tasks.
Need to improve the cancellation by phone, because the 0800 only works on landline, which I have not even fixed in my house I could never call to cancel a lost card.
I was 1 year without using my card and by my surprise they blocked, I knew when I had to use ... An absurd !!!
If you personally solve your problem, otherwise ....
I'm exactly 1 month trying to make my school pass, and always have a problem, now that everything is correct they pass the validation deadline and telemarketing does not answer. Much neglect with students who need the pass.
Terrible service, I'm trying to rebook a school pass. But it was already the third attempt and only give up last year was the same thing. Every hour is one thing. It is a disgrace in the life of the user that depends on it.
I needed to recharge the ticket and I could not accept my debit.
For what it is proposed this falls short of expectations!
Besides there is only 0800 to make complaints it does not work
You are kidding to leave only one employee in the market terminal unit on Tuesday, peak hours 18h, congratulations for the commitment to the population.
Terrible attendance. 0800 is down. And on the website to renew the pass it says that my date of birth is invalid. .
Quiet environment and ideal place for additional information !!!
a junk mail, rude, misinformed, and poorly trained staff can't help, can't answer the phone, that is, can't work. unfortunate.
Pass for public transportation. I was answered super fast.
Very attentive sea staff lack a little confidence in what they talk and pass.
I learned more from reading the booklet they give than from the attendant.
My advice is that they do not come with very deep questions following the service because they will not know how to answer.
Well signposted terminal has it all. For eating or leisure
Petdi my card was well attended and super fast and leaves with. Another card
The bureaucracy is terrible, the phone does not answer at all, I paid the ticket for the school pass and so far I have not received feedback from Transurc. In addition, the service is terrible.
The space is good and has air conditioning, however, there is still a need to improve the attendance of the attendants (training), repair the self-service and facilitate some services to be online.
Good service. Can improve. Time Saver is there to serve as a mirror.
I was attended to quickly, and the service was very good
It is the worst company that exists in the city of Campinas. Awful service, expensive tickets.
Idiot assistants who only pass from one cabin to another and do not solve anything
Like any government-controlled environment, there is much to improve in terms of logistics, customer service, employees and all the rest of the establishment's general management.
Place to issue cards of passage, takes a little, many queues but solves
transurc.com.br