Transurc Reviews

Very quiet speed of service, and a very polite and helpful professional

Because Every 6 Months I Have To Return To Renew My Pass Card

0800 does not answer and landline operator hangs up ... bad service

Fast and uncomplicated service to take the pass or duplicate.

Attendants you meet with Cu Dude, If you ask for information they answer you with ignorance. I've been several times and are all attendants as well.

Look, you have to improve many more delayed buses 197,190,191,194 you should update the bus lines via internet too

The worst possible way to cut spending was removing the collectors of the bus, but managed to overcome pro level POOR PUBLIC TRANSPORTATION only to regulate bus cards and do not accept payment in cash in the vehicle. More

Disorganized, poorly trained and sooo badly educated staff !!!

I serve so directed and very good goal

*****

When I went to pick up my pass, they took very good care of me.

Super well attended, well educated, well trained, efficient and smiling.

I received excellent service as a user, highlighting the attendant Ms. Aline, efficient and very attentive. Congratulations !!!

Quick service, I took the duplicate of the single ticket and left on time

It was very fast in attendance!
And the employees are very thoughtful!
Very good!

I went to do my senior citizen card.
Very fast!!
My mother and I already left with the card ready.
The attendants very polite, efficient and very quick.

Great service, attendants have patience and are friendly

People someone knows how to tell me. . If I can get the student transport ticket? I'm taking a technical course. He is every day and there is no way to pay 9 reais every day. Do I need a discount ????. Someone tell me if I can take it or not ???

Good service, I made the card, they will not accept any more money on the bus

I was at transurc, 9/11
Right at the entrance a sign saying forbidden to enter without a mask, most of them are aware
I was like everyone who was there
Putting a lack of gel alcohol, no water to drink, if we wanted to go out and buy it, and the lack of toilet paper, is it just the free part? bad everyone deserves respect

App that promises online recharge then you think about ease and have headache.
I waited 1 hour and went to the bus and kd the recharge I spent was shame
If the recharge is online because it didn't fall on time ??

Poor service, disqualified people and no information.

The bus ticket from the largest Brazilian tourist capital, Rio de Janeiro, costs R $ 3.80. Here in Campinas this company, in addition to offering amateur and disrespectful service to the consumer, charges R $ 4.50 on the ticket and offers a ridiculous, terrible service, with the bus fleet falling apart and disabled drivers who perform dual functions. It is a pity that this incompetent company exists.

Lousy service the attendant with a bad turn of attention was missing 1 hour for them to close the office the thick guy and charged me absurd but I had to ask for a report of when I canceled my pass card and only went there because my card was not passing by the turnstile, that is, I could keep the card and walk for free on the buses, but I went there and just fixed it for my head, but I'm going to Procon because if I canceled I have to have my subscription somewhere, I'm disappointed with this funny service that there is a sign that can t film or take a picture, that is, they can mistreat us, but we can t even talk and take a picture to have proof of the poor education of beings

If it could give less .... Terrible ... public transport is expensive, buses are bad and have to pay 2nd way even if it is stolen ... The balance expires ... And year after year the companies only subsidies grows up ... nonsense

THE FINAL OPERATING HOURS IS AT 18 HOURS AND THERE IS NO RESPECT FOR THE USER ARRIVING THROUGH 5 MINUTES AT 18 HOURS, DENYING ANY SERVICE. THE TELEPHONE SERVICE DOES NOT SUPPORT THE REQUESTED HELP.

It was very fast I got my university pass and recharged everything in less than 7 minutes ...

Usually some attendants are rude, but there are also some who are excellent at giving information

It only really serves to recharge the single ticket, because solving a problem there is practically impossible.

I was well attended ... but for me to get my school pass gave a lot of work a lot of bureaucracy ...

Terrible ... lousy ... lousy!

I went to the Transurc company website to simply see my balance on my Single Ticket and it simply shows a grotesque error saying that my birth date is wrong! Is it wrong? Heck ... you expect to access a service (in this case the company website) to see something simple, and you type right your date of birth in the field due and such ... and the site shows you in the face of that date dick is incorrect)!

On the Facebook page of the company there are 2 useful (in) phones, one of which is programmed to not receive the call, and in the other the attendant can not access the terminal to see my balance! I do not know why it has "companies" available site, page in the Face, contact phones, etc ... if all this implies a bad disservice to society! We pay dearly for shipping for even a website or a business phone number to work right!

Incidentally .... we pay a lot in this transport, for so little or no return to the population, in terms of transportation efficiency, website and phones that really provide!

I went to Campinas Shopping to get a duplicate of the single ticket card. TRANSURC was not working, as the system was down. I waited 2 hours and gave up. I ended up going to TRANSURC downtown. I wasted time, fuel, money to pay for the mall's parking lot and my patience. Public organ vagabond, ordinary, incompetent and scrotum. Bad experience.

The transurc demands too much and does not do the part of it. Small number of sales posts, especially in the peripheral districts, difficulty to visualize the sales stations, urgent need to put credit with debit card, lack of agility in the making of the cards.

Worst company, charges abusive values for everything to provide a service below the average, I do not recommend

It could improve the service, it is very time consuming

Pessimo service, with no one to organize anything ... total unconcern for those who work there.

Interestingly, despite very high charge rates for municipal buses and in case of loss of the card there is a cumulative rate. One of those utilities that caters only to those who can afford it.