Transurc Reviews

Good service, but you only get a single ticket and solve a problem with it, unfortunately there is no single ticket there, which is very strange

Nice place with benches
The place is fresh and the service is super fast.

They should put the option of "History of which lines and times the person used" because dps keep calling others in the audit and it wasn't even us.

Telephone service leaves something to be desired, Personally regular

This Company is the worst I've seen in All my life are unable to help its users I was carrying my pass in the only place in the city of CAMPINAS SP that carries the debit card and could not because the only machine that had it was under maintenance and apparently nothing can be done is a shame besides offering poor service

I was answered and solved my problem in less than 10 minutes

Lack of a water cooler and attendants without proper training.

Do not answer the phone, customer service quality 0

Today I stayed from 10:20 in the morning at the bus stop until 11:30, there was no 230, and in the app there was going to be a 10:45 and another 11:18 clowning, lack of consideration for people.

I do not know why the attendants talk so much, with so many people waiting to be answered.

Lousy service.
An unwillingness to answer that only for God

With public service face, but I received a good service.

Here you can get the letter or card or single ticket. Only if you have CPF or any agreement with a company like my case in Aiesec .. That card will serve to move you for 3 hours ... Take this into account for foreigners

Too bad, I've been trying to register my daughter's school pass for hours, and I could not solve anything !!! Time loss

Good service, both from the clerks as well as the security guards of the company CampSeg that gives us security and also guidance information.

So there is a phone if the same name calls or never answers.

Junk Service, Junk Website, and Junk Transportation

I just think that there should be a free box just to remove the cards, which is a quick thing and not be waiting for others to make the cards, this sucks.

Nice place with air conditioning, water and dedicated professionals! TIP: in order not to catch movement arrive at the first time 7:30 or at the end of the time from 17:00

My voucher transportation is available on the card, but it does not recharge on the bus. Every time I have to go to Transurc to release. Ridiculous

Objective (obtained gratuity in public urban transport) was concluded with 100 percent.

The service provided by Transurc leaves much to be desired.

Customer service was prompt, leaving with a response to my request.

I was very well attended. I decided what I needed without delay, without queuing.

Lack of experience and willingness of staff to solve problem

Typical place for bus passes services, very bureaucratic system

The service was very fast. It didn't take me even 15 min.

Lousy service. I am a cancer patient, the free pass has no integration.

It takes time to solve the problems and it's all very confusing ...

Answering by 0800, very difficult to complete the call, in most attempts gives busy ... poorly scaling the service channel and quality of service

Terrible attendance. Respect!
They did not register my mother, even though she went personally and with all the documents, claiming that it is now "everything via the internet".
Sorry, but unfortunately it is not 100% of the population of Campinas that has access to the internet or uses the services by this means.
Nonsense !!

The company does not have many negative points, the buses now do not accept money, which hinders the flow of people who need speed and convenience when using public transport, people who are from other places will go through this perennial, and this is not good For anyone, I've passed it myself, the company does not have a system to recharge your card via online, how is this possible in the 21st and in the middle of the internet ?! unbelievable! They should also have a system with the history of every time the user reloaded the single ticket, not to mention the ticket that is absurd dear! It's a little shame!
Update: The company no longer accepts money, the situation has worsened!
Another thing, before the company "lent" money if you had no balance on the card, now not even that anymore, ie if you have no balance on the card, turn around! Until you find a refill station and depending on the time you have no options, ah! Another thing ! The company does not accept any other form of payment other than cash, a company of this size, the only transportation company in the country and does not accept card as payment! This is complete nonsense! Needless to say, in this age of modernity most establishments accept card, even the smallest, and this company does not accept! Ridiculous! Bad company! Terrible attendance ! Bad system! You don't have an app or system to upload online! It does not meet the needs of its users! If you depend on me you can go bankrupt!

Improve attendance ... There is a lack of sympathy and professional support

Fast and efficient service. With alcohol gel at the entrance. Congratulations!

Lack of respect for public transport users. There is no telephone service, the application recharges but the value does not fall, you arrive on the bus and still have no balance. You are terrible, congratulations! Noticed.

In addition to the Qr codes not being efficient (they fail and the passenger has to stand next to the driver), due to the quarantine, the site was not warned about the reduction of the number of buses, the schedules that would work and the policy of not refunding money is absurd given the poor quality of the service. Who can, I recommend using transport by application.

Efficient attendance, I was able to make the duplicate of my card at the time

Worst service. Staff do not give correct information. I have been going there for two days to try to get the free ticket for my son who has autism and I was unable to deliver the documents. The first time they did not want to receive it because they do not accept the stamp the pediatric doctor who attends the child at the basic health unit who also has the postmark, I took my son with me the first time, the woman who attended me only tapped the documents and said that everything was ok and that I had to go back to post to send them stamping and that the child did not need to go again just hand over the document, now another attendant said that the child had to go to take a photo and again only 9.10 was thrown away

It was exciting for me. I was looking forward to that day with great anxiety. In the end it arrived. I am very happy and thank you all for the good service.

Excellent service. Everything clean and organized, including the toilet, which is common in public agencies

Lousy service .. the place manager is not good for working with people ... she is rude to subordinates and customers ...