Tracy Nissan Reviews

Alonzo and Rich were amazing. They were honest and accommodating and made my safety a priority. I'm grateful to have had such wonderful customer service.

They fit me in on one of my only days off and were the absolute best service professionals!

Excellent service, I was late to my appointment due to a doctors appt and they still were able to fit me in no questions asked. The team was amazing throughout my service.

It was amazing. Jerome was very kind, knowledgeable and extremely efficient. We will definitely refer others to him. Thank you so much for the wonderful experience.

very satisfied with my visit and all issues were resolved as discussed with Aaron. Thank you!

Service was great. I appreciate the service and shuttle service went above what was expected.

Nick was great to work with! He made buying a car super easy and was completely forthcoming with all information even at 8 at night! He also gave my husband and I some great advice on his car. I will be recommending Nick to anyone looking for a car!

From the moment we pulled into the lot the customer service exceeded expectation. I worked with Zach S. and he was fantastic. he was friendly, knowledgeable and made the entire experience comfortable for me! I bought my first new car and will definitely be back in the future.

Robert, his Sales Team and Finance is phenomenal! I couldn't say anything better they could have done for me. The transaction was done in a timely manner. They are very knowledgeable and professional. I've been in Sales Business to Business over 20 years and deal with people everyday, these guys are awesome. Hats off to Robert and his staff! And yes I would come back just because there service, knowledge, and professionalism is above and beyond. Thank you again!!

It was great. Understandably unable to get the shuttle to the mall as usual. Due to your very full service schedule I was not able to get in the previous Friday for a battery check. I ended up going to the Nissan dealership in Modesto. What a mistake. I had a very poor experience at their service center. My appointment was at 9:30 I arrived at 9:15 waited, gave my info and assessment then was as to wait. I was waiting for 1 1/4 hrs not realizing I wasn t supposed to be waiting in the waiting room I was supposed be waiting at the empty desk check in desk. I waited not realizing I wasn t supposed to be waiting in the waiting room (oddly enough) miscommunication was horrible. Then I had to wait another hour and 20 minutes for them to tell me what needed to be done I guess my expectations were too high. And oddly enough I didn t receive a survey so I m venting. Thank you for your continued great service. We will continue as always to take our versa to your repair service center in Tracy

Exceptional purchase experience and good behavior from Daniel, Robert. I would recommend my friends to purchase New Car from Tracy Nissan!!
I believe to get similar experience with post sales services as well!!!

Sad I Bought this ev at Dublin. Great Have to go here for better prices staff and service mores than Hayward too. San Leandro Nissan is just too tight.
Tracy allows me to plug after long hauls. No gate. Dub is locked up-go figure. You help ease my family's Range Anexity knowing we can make it to Tracy Nissan and have switched locations for service. Tells how great the folks at Tracy Nissan are. Thanks Mr. Cervantes and man in Parts too.

Avoid this Nissan dealer if you are looking for a new Titan. I called Tex and Robert several times and they always gave me some BS story that the had to check on pricing and get back to me. They told me this on several occasions when I called but they never followed through. I ended up buying a 2017 Titan Diesel Pro4X from another dealer. Do not waste your time with this company.

We just bought our 4th car at this dealer, always willing to work with us to make sure we get what we're looking for within our budget.

Got a pre owned car for my daughter with free oil change

Alonzo at Tracy Nissan service department has excellent customer service. He and his team are very knowledgeable and thorough. The time they spent on my Murano was short, reasonable and efficient. When I pick up my Nissan. They explain all that was completed. They make sure I understand. I leave completely satisfied and fully confident I am driving a totally safe vehicle. I will always take my Murano to Nissan Tracy because I know the service they provide is the best I can find!

The staff in the service department were helpful and friendly. I had sensor put on my transmission because I am experiencing some shuddering in 2nd gear.

Richard ensured the experience was smooth and easy for me. He made to sure to inform me of the steps of the process. He contacted me during and after the process to let me know how the car service was going. I see Richard from time to time whenever I pass through Tracy Nissan, he always greets me with a smile. Thanks Richard

Actually we were satisfied with our experienced when we bought the car. I can't think of anything right now. Brandon has helped us a lot and so does the finance manager that got us a good deal.
We weren't expecting anything when we drove there. We were just going to test drive the car, since we already had an offer from a different dealership. Was really surprise at the deal and the nice treatment that we received there.

I drove a little over 1 hour to view this vehicle I saw on the internet listed 2017 Nissan Maxima SV with 22,290 miles. When I arrived the salesman had just picked this vehicle up from his manager's home, who apparently was still driving this vehicle because the actual miles were 5000 over what was listed. Even with the misleading information I still continued to work the deal but once I stated I had APPROVED financing, this dealership stated they had to run a credit check to make sure I was who I said I was. Interesting seeing as a credit report doesn't show you a picture of myself. It's ok for them to give out misleading information but want you to prove who you say you are. I had my driver's license, I did test drive this vehicle. So no purchase made!

Been going to them for almost a year now for my car to get service on. Other places that I have gone to, always tries up selling me because of my car having high mileage. This place has yet to upsell me and has worked me on when it came to things needing to be fixed. 06 Xterra is still running strong!

I had a great experience buying my car at Tracy Nissan. The service and attention they gave us was more than excellent. I loved that they spoke my language which is Spanish and we where treated super great.

Although it took a long time to get all the parts, the service was excellent.

Great service. The sales person was very helpful and did everything they could to work with my budget. Came out with a brand new car.

Alonso is friendly and he explains everything so clear

Professional service and pleasant people to deal with!

Extremely friendly and fast. Very knowledgeable staff.

I love Tracy Nissan! This is the second car purchased in less than 2 months. No hassle experience, knowledgeable and friendly staff ... why go anyplace else? If you're considering purchasing a Nissan or need more information, Zack is your guy!!! We LOVE our white Star Wars Rogue One. Thank you Tracy Nissan

Dennis was very knowledgeable and very helpful through the service process. He communicated well throughout the entire time they had my vehicle in and was accurate on times it would be complete and also made aware of other services I will need in the future. It was a great experience and my vehicle runs amazing again.

Excellent customer service . Dennis k. is awesome and very helpful. Extremely knowledgeable and goes above and beyond to make sure you are happy with any and all services.

Didn't make an appointment and still took my car in. Got back to my concerns that same day.
That's customer service.

I was given all information regarding my car before and after service and all my questions were answered to my satisfaction with explanation. Thanks very much

We live in Stockton but drive to Tracy Nissan because of the extraordinary service. This particular visit Christopher Cervantes stiff out. He was very courteous, professional and extremely compassionate. My husband recently had a stroke and Mr. Cervantes held the door for us and helped us put our groceries in the trunk. He deserves credit fir his excellent customer service. Thank you Chris, we really appreciate your kindness.

Very bad costumer service, Antonio perez needs extensive training in costumer service he was arrogant. I asked if i would need a rental and he said two hours mind you i was there the whole day before i was able to get a rental and he did not want to give me one he claimed you guys did not have any. I was just not happy with my experience at all. And they also did not wash nor vacuumed my car as i asked if they would and they said yes.

Maintenance staff is Awesome. Pretty quick service. Today, I experienced the same. They go above and beyond to ensure customer is happy.

Tex was a great help again with directions on what to do and getting me picked up after my car was done.

Everyone was nice, once they were done with my car the explained to me what was done on the complimentary multi inspection sheet, I just to find out when I bought the car in Stockton if they had done a CUT fluid on transmission but other than that service was Great! Thank you...

Francisco, Internet consulate at Tracy Nissan, was very unprofessional and made me feel very uncomfortable. Francisco started our encounter by mentioning that he was in extreme panic to hurry our paperwork to finalize our new vehicle because he had a date after his shift. During the paperwork process Francisco made an error due to his lack of attention. The entire time he gave off a very dismissive approach to my business. He made my first-time experience buying a car horrible and would not recommend this employee. Other than that everyone else was so nice.

Third time is a charm holds no significance. Purchased brand new 2015 from them. Sales transaction was fine. Service department needs major improvement, very disappointed. We relocated here from San Francisco. Car goes in clean and given back filthy, all three times, gas past empty, addressed this to management with no resolution. 10k new brakes required, 20k new transmission required. Uncertain what will be next. After such a bad experiance with there product I would at least expect to pick up a clean car, and to top it off no gas. Looks like we will drive to Dublin for any dealer needs for our three cars.

I am always treated well. I have great confidence in their work on my car and will remain a faithful customer.

Excellent dealership with great sales team to help out local buyers. They have good inventory and great prices.

I went in for a recall and i was out in an hour. CAR FIXED!

Bad service I brought me truck here at 10am appointment and they said it should be done and ready in 2 hrs . I walk up after 2hrs pass by and they told me it won't be ready for another 2 to 3hrs while other cars came in with no appointment and have more problems than my car 2hrs later that car is out and mine is still sitting outside not been work on worse car dealer service ever

Thank you for the great experience with your dealer have a bless day

I felt I was extremely over charged for the oil change, I was fine with the transmission fluid service, but $100 for an oil change 3.5 quarts of oil plus I had a 20% discount off of the service and while a discount was given it was far less than 20%. I was quoted $309.00 and paid $270.00

Nick and Tex are simply great. I'm an older guy, so this is not my first rodeo in leasing or purchasing a vehicle, and throughout the years, I have had many substandard experiences with other dealerships along the way. That being said, Nick is upfront in his communication and makes the entire experience an enjoyable one. Nick leased my wife a 2019 Nissan Altima SV and I fell in love with it so much, I traded my vehicle in and leased a 2020 Altima from them too! Great experience, great dealership, great car! Nuff said. The Brooks Family, Tracy.

I brought my 2003 Nissan Altima to the Tracy Nissan Repair after having problems with an exhaust leak (the result of some shoddy work by another mechanic). They explained the problem to me and promptly repaired it. I love my car, have been the sole owner after buying it brand new and it has low mileage. It's been a great car and I'm so glad it's back in working order. Thank you, Tracy Nissan.

Service, environment very unfriendly. Follow up on services suck.

Tracy Nissan, on Naglee, promises many things to get you to purchase a vehicle, but when it's time to fulfill those promises, they do not hold true to their word. I purchased a car back in May of 2020 cash, and was told that I would get a complimentary car wash and detail. When I came in for the service I was denied the wash and detail. The came with every excuse to deny me the service, from we no longer offer that to it was not written on the purchase agreement. When I finally spoke with the salesman that closed the deal, he continued to pretend he did not understand the issue and act as if I had already received the service. He than said it was my fault for using their online scheduling site to schedule the appointment. After I continued to complain, he said I would get the service. The only requirement was that it would not be done that day and I would have to come back. I work Monday through Friday and travel on the weekends or spend it with my wife and kids. After continuing to refuse me that service, I finally quit trying realizing that they were just making excuses to not commit to their word. Nissan, just like many dealerships, is nothing but corrupt corporations after your money not caring about what they promised. Nicholas Garcia, the salesman should not be trusted and people should avoid the Tracy Nissan Dealership if they want their promises kept and cars taken care of.

Good service. Aaron was a great help and answered all my questions I had.

Friendly salesmen and managers. They have good wifi. Always there to assist you.

Always come here for maintenance/servicing and never had an issue.

I had actually called to set an appointment weeks out and Richard was able to service my vehicle that day, within TEN minutes of my call. He also helped me understand the mechanics of the service I was going to get done on my car as well.

Rude and unfriendly Service staff. This is one experience that make me rethink my future choice of Nissan purchase.

I will have to say you guys have superb customer service and the professionalism is outstanding.Thank you for making our experience less stressful and making us feel important , but most importantly valuing our time ( Alex, Aaron O and Tex). I Would highly recommend your dealership to family and friends. Please continue you're guys excellence because by far you have been one of the best dealerships we have encountered.

The service was great. I was helped quickly and efficiently.

With the persistant of Sadat, I end up buying my car at your place.
Thank you.

Fast friendly service.. explained everything in detail. Thank you.

I was treated professionally, they communicated with me about what they found and they were upfront about cost, labor etc.

I really enjoyed buying my Nissan from Tracy Nissan. I wasn't completely sure on the car I wanted till Nick meet me and walked me around explain the difference between all the different models and answered all my questions leading to my final decision making and I couldn't be any more happy with my Nissan! Thank you Tracy Nissan!!!

Your representatives are really gracious and helpful. There were two people that day, one is Aaron. I wasn't able to get the other person's name but he was also very attentive. Thank you for the kind service.

Always giving good deals and finds a way to accommodate your situation!

My experience was very good and they were very friendly. I know that I will be going there to have my service done in the future. Thank you, Pat Paul

Overall visit was satisfactory.
Completion time was exceptional.
Only issues were over-filling the coolant reservoir (volume is near "max" level after leaving it overnight), and one bottle cap left inside the engine compartment.

Mechanics are rude, and don't know how to actually work on cars. If their computer can't tell them what's wrong, they have no clue. Completely ignore everything the customer says. Your car can be on fire, and if the computer doesn't say it's on fire, they will say that there's nothing wrong.

Though we didn't end up getting a vehicle from here but the customer service we got does deserves a honorary mention on yelp. I was looking for a Nissan Rogue and just as I pulled in Raj met me on the doorway & helped me throughout the entire selection process and gave me an amazing test drive for a Rogue SV AWD 2016, then Robert from finance came in for crunching numbers but believe me he was really cool to just work around customers expectation. But then I needed a premium package one with blind spot & Nav, Raj n Robert were quick enough to accommodate my needs, still keeping the numbers very very close to the older quote & also stayed up till 9Pm for us to come back & take another test drive. Unfortunately our needs didn't fit with what Rogue was offering so we had to give it a skip this time but the customer service I received at the dealership from both these guys was amazing.

Minus 1 star for not having enough seating area and other amenities inside the dealership.

This is really a nice place, reasonably priced for any service and pleasant to wait till the work is done.

I was told my appointment would be an hour for an electrical recall. That's exactly how long it took! Friendly staff. Great experience.

Richard explained everything in a clear and concise manner. Very courteous and he gave me an accurate time estimate! Thanks Richard. I ll be back. The cashier was super fast and courteous too!

I highly recommend this Nissan dealer for so many reasons. My husband and I walked in after a long day of work and left all our informations with Glen as they were closing at 9pm. We went to work the next morning and got a call at work from Mr. Wonderful (Tex) saying we been approved to purchase two 2019 Nissan altima s! Yes, I was in this disbelief and because of our previous experiences with car dealers, I said, here we go again . Mind you we were driving and commutting on a 2013 Ford Taurus and a 2015 Nissan Altima which we purchased at an used dealer which we downed $2500 and the other $3500 and mileage was 150000 and one was almost to 200000. Story short. We got to the dealer and all the teams hard work, effort, and constant communications, they had two 2019 Nissan s of our choice waiting at the front with all paper works ready. While working on the final paper work to be signed, the team checked the condition of vehicles, connected and instructed Bluetooth with our phones, how to operate nav/features, reviewed ref guide, set up our first service appointment, reviewed vehicle function on tablet, and get this... FILLED UP OUR GAS TANK!!! Here s the best part... WE ONLY PUT DOWN $500 FOR BOTH!!!! TWO 2019 NISSAN ALTIMA S FULL TANKS!!!! Special thanks to Glen, Nick, Tex, and the two other guys who made it happen!! I can t thank you guys enough!!!

The service is always amazing. Tracy Nissan has the best service department that I have ever dealt with in my years of buying cars!

Went there on Black Friday to look at some cars and some deals, not expecting to actually get a car, and then we went home with a brand new car! It was an enjoyable experience to say the least.