The service team at Nissan in Tracy is exceptional great... Rich the manager and his team work really well together. I really appreciate there services and good knowledge every time I need assistance. #ilovemynissan
My wife and I have purchased multiple vehicles in a few different states but we had the most incredible experience at Tracy Nissan. From the Sales Rep to the GM, everyone was fantastic! They were able to explain all the features of the vehicle and they gave us a deal that would have been foolish not to accept. We'd love to thank Nick and Tex for the spectacular customer service!
Very unprofessional and very rude. Gave me wrong information about a part that I needed.
Had my 2009 370Z that is 98k, service done. Rich was awesome on giving me the price for service that my vehicle recommended. He was also customer friendly. Also service representative Dennis was also customer friendly and he informed me on all the service that was completed on my vehicle. Thank you to you both..
No real used cars. Definitely have to get an appointment to get work done. Oil change is $60+ so it's expensive but you can gain points.
Terrific experience! These guys don't haggle and listen to what you have to say. I will definitely work with these guys in the future!
Got everything I needed fixed on my Nissan Versa here. Did a great job and were quick to get it done.
Manager Vince helped with my service appt and communicated all the necessary details with me. I feel like I was well informed, and also kept up-to-date with the status of my car. Big thanks to service advisor Alonzo P. and manager Vince.
I have been servicing my car here in 2016 and every visit is excellent!!!!
Great service. Love my old Murano and the new one that's coming!
Tracy Nissan is by far the best in cars and service!! I recently purchased a new 2020 Nissan. My experience was fun,exciting and very comfortable. I felt like part of the family! Nick is great at his job and made this one of the best moments in my life!! Thank you, NICK!!!! And of course to TRACY NISSAN for my new car!!!!
They fixed my AC after they had fixed my AC. First it was a blown hose but Rich figured it out and my condenser had to be changed. It took two weeks to get my car back but my AC is working properly. I know a lot of that time was waiting for parts and to insure that it was working properly before returning to me. So although it took awhile I appreciate them doing it right over doing it fast.
The new service manager is a professional, knowledgable fellow with super keen people skills. Easily the best person I've ever dealt with in all my years working with Car dealerships. He took care of our car, made us feel important and took time to explain things that were being done. You would do well to keep him happy!
These guys are awesome they help me get the car what I wanted at a great price and a payment I could afford. Thanks Tracy Nissan and great job.
great the tech at tracy nissan were and alwaysgreat
Convenient appointment to take care of a recall notice. Had the job completed within the hour. Awesome!
Ben was a great help and gave awesome insight as to what exactly was wrong with my vehicle.
Just there today to buy a car for my mother-in-law. After talking to Aaron on the phone we drove by another Nissan dealership to buy her car. We had great customer service and was able to fix any issues with the used car they were selling before we left. I would highly recommend there friendly staff.
Rich, the service manager, Jason all make TRACY Nissan a worthwhile service center.
They did a great job fixing a piece of plastic guard that fell off engine bay.
Nothing was fixed The battery does NOT hold a charge The bright lights don t work right! They go on & off when they want! Don t stay on The heater gets hot periodicity but doesn t stay hot Sometimes it won t even get warm
Great cars but a little heavy handed on the sales tactics.
Robert & Francisco were very patience during our visit and explained in details for most of our quesrions.
I have been buying and trading in cars for the past 17 years and I have to say that this was by far the best buying experience ever. Alex and Tex were fantastic from the get go. During my initial call I had mentioned the price I was getting from other dealers and also the fact that I will only purchase if I can get a fair value for my trade. The whole deal literally took 5 minutes. They gave me a fair offer on my mini cooper and on my new Nissan leaf. I didn't negotiate on either because the offer was very fair.
Even during signing of papers many dealerships try to provide add on services (extended warranty, gap insurance, etc). Tracy Nissan offered this as well but did not oversell. When I said no they completely understood my position and proceeded to signing the contract.
I was in and out of the dealership within 2 hours and actually felt great about buying the car...I am definitely going back to this dealership again for my future needs. What a difference compared to other dealerships...keep up the good work.
Aaron was fantastic and very knowledgeable. Had an answer for all of our question on features of the Rogue and showed us how to use them. Jerome was also great and went above and beyond to find the model we wanted. The best experience I have ever had buying a new car.
SERVICE:
My experience with the Service department was amazing. My car broke down near this dealership and in a short notice they came out to help me. I could have gone to honda right across the street, but these guys came out of the dealer and helped me push the car.
I had no appointment and it took a while to get my cat fixed, but they got it done that same day! THANK YOU SERVICE DEPARTMENT!
Needed to get a diagnostic for my vehicle. Was super skeptical because of previous negative encounters with "stealerships" but my experience was AMAZING. I took the entire day off of work expecting to be there all day but it took only 2 hours for my vehicle to get checked and to get an updated module. The service department was fast and friendly. Definitely a great choice. The previous positive reviews were very reliable!
Super friendly folks. Had my car in and out within a week.
Went to service desk and Alonzo was amazing! Took me in the same day and had my car ready with 1 hour. Everyone else was very helpful as well. Great Nissan site.
The entire team made sure I was given the best care. This was my first time purchasing a car for myself so I had loads of questions they were able to help with. Thank you Noah & Team for the patient support you provided.
Very good service staff and really appreciated the shuttle service!
Pleasantly surprised, my vehicle was serviced professionally and the service tech answered all my questions.
The sales staff made the experience stress free. They were helpful and easy to deal with. We will be back for sure and would recommend this dealership to anyone that's looking for a Nissan.
I had a great experience. I was greeted by Alonzo(I think, I don't have my paper work handy, but I believe that was his name) and he checked me in and even offered a recall service on my vehicle, which I appreciated.
Friendly and helpful staff, not "pushy" at all. Overall good experience
Been a customer here for about 8-9 years. Never a problem.
The service department has ridiculous pricing and terrible customer service.
My service advisor Alonzo Perez was very kind and welcoming. He walked me through the process of the repairs to be done to my vehicle and even offered a complimentary shuttle ride while the vehicle was being serviced. The customer lounge was very clean, had delicious snacks, hot flavorful coffee and, a variety of entertainment for customers awaiting their vehicle's completion.
Nissan Sunnyvale service would always complete maintenance services with a car wash. I thought it was standard with all Nissan car dealers. Apparently not.
Service was prompt, complete and as requested. Service agents were courteous, helpful, answering all questions/or concerns. Great job !!!!!!!!!!!!!!
Service manager was very nice he goes above and help everyone. I appreciated a lot for all his help.
They need lots and lots of coffee for the staff here.
Showed up for our appointment and still took a minute to process the drop off even though we're the only customer.
You can tell it's just a job at best for the service people there. Counter people not much more enthusiastic about helping either.
There s nothing I would change because it a positive experience working with Alex and Tex.
Been there three times to sevice my car. They do a good job at what they do. I'll come back here again.
It being my 1st time bringing in my van for service, I was extremely satisfied with the personel service especially the time of which the service was completed. It was fast and professional from the staff to the service. Thank You for everything
I brought my car in for servicing and they were efficient, answered my questions and let me know when my car was ready.
Sales staff was very knowledgeable, friendly and courteous. Honestly, this was probably the best car buying experience of my life, they had just the car I wanted and made the whole deal very enjoyable.
Some time ago I came in and purchased a car. I was very happy about that car until January when I took my car in because of an airbag sensor light that wouldn't stop blinking. The service staff told me that it wasn't covered under warranty. That was a lie just to get out of work. I took my car to Stockton and they replaced the seat and the sensor still went off. Apparently it's a faulty airbag module that could have gone off at any time while I'm driving or even go off at all when it was needed. I am contacting the Better Business Bureau because of Tracy putting me in a bad situation that could be very dangerous. While the sales staff is decent Beware of the service department because they don't like to work.
The employees were very patient kind helpful best place to purchase a car. Great people.
My stress level was high walking into Tracy Nissan. 2 days prior I was in a accident and my 2012 Nissan Rogue was a total loss. As I walked in I was greeted by Aaron and Robert excellent guys. Aaron and Robert went over and beyond for me. I'm now a owner of a 2017 Nissan Rogue. I LOVE MY NEW SUV. These guys got me the best deal. I didnt feel rushed nor like I was being scammed. I felt like I was one of there sister who they wanted to be happy. The customer service they offered me was excellent. I left in tears of joy. I would recommend Tracy dealership to the world if I could this place and the guys there ROCK. If I could give them 10 stars I would. Thank you Nissan of Tracy.
First time going, they are very friendly and helpful.
The service department staff at Tracy Nissan is very attentive, supportive and knowledgeable. Each and every time I have taken my car they have provided me a thorough review of the issues and needs of my vehicle. Richard and Benjamin are both key roles of the service department and certainly made sure that they kept me informed at all times. They have definitely earned my trust and loyalty and I will continue to bring my vehicle for repairs or any issues to Tracy Nissan. I feel fortunate and blessed to have found a caring and honest team and would recommend them to any and all of my family and friends.
Great dealership. All employees are very nice and helpful. No pressure. I highly recommend this dealership.
Was the best experience I had I really love thus place
I live in the Bay Area so they're always packed out here and since I was in town out there I decided to take it to this dealership and they surprised me they had my car within an hour and their customer service was great !
It was lovely car buying experience, customer service was top-notch. Text and Nick were awesome and provided US The best customer service.
Everybody was really patient and helpful. I never felt pressured and I always felt informed on every single step of the process. I will definitely come back here.
I really enjoyed it, the sales manager Robert and sales rep oscar are great. They were able to make is sale happen.
I love Tracy Nissan , they have great customer service. And they give great care to my car. They help keep my car in great condition. Love, Love, Love Tracy Nissan
I found a car online at Tracy Nissan. I reached out Oscar got right back to me. I told him what I wanted. He said he could make that work. I came in for test drive. Oscar had all my options printed out. I chose one. Went home. Filled out app on line. Came back Thursday, signed papers hello new car. Easiest car buying experience EVER!! Thank you Oscar. Friendly quick up front no hidden fees
The staff are friendly. Always have great experiences and always purchase my vehicles at Nissan tracy
Thank you and appreciate your Customer Service excellent.
Very friendly service staff! Fast and professional work.
Took car for oil change - service was great, like always. Although the price for a regular oil change has gone up the past year and so I'm thinking strongly of actually going else where. Which sucks because I've always taken my car here for all its services.
My experience was very pleasant. The staff was friendly, informative and handled everything in a very timely manner. Overall I was very pleased with my experience.
Tracy Nissan is employees are so courteous and professional.
Mechanics do a sloppy job. They game me my car back with no antifreeze when they fixed the motor. Then I take it back so they could put the antifreeze fluids and after the services I come home and my car is leaks all the antifreeze out because the mechanics didn t connect the holes right.
There customer service is the best , already got two cars from this dealership. I would definitely recommend to come here first.
No Pressure, worked quickly to complete the transaction and get us on the road. Sebastian and Tex were very professional.
Richard was a great guy, he was professional and took care of me. Thanks Rich.
Tom was very professional and helpful with our questions and needs. Manager and Financial Staff were also professional and helpful. I recommend Tracy Nissan.
Rob and Aaron are beyond amazing to work with. Highly recommend for all your car/truck needs. They will take good care of you.
Excellent service from sales to management, did not pester but rather looked to search for the requested car I was looking for. Went in to purchase a 2017/18 Sentra, left with a better car. Great communication, phenomenal service as they fixed a couple items we requested and they honored a great price. Thanks to Jerome "Tex" and his team, Alex and Robert!
Tex, Glen and Aaron are some of the best people on the planet.
Nissan has amazing customer service and they helped us so much with getting a new vehicle.
If anyone I know needs to buy a car, my husband and I will be sending them to Tracy Nissan for sure.
tracynissan.net
