It was great. Understandably unable to get the shu...

It was great. Understandably unable to get the shuttle to the mall as usual. Due to your very full service schedule I was not able to get in the previous Friday for a battery check. I ended up going to the Nissan dealership in Modesto. What a mistake. I had a very poor experience at their service center. My appointment was at 9:30 I arrived at 9:15 waited, gave my info and assessment then was as to wait. I was waiting for 1 1/4 hrs not realizing I wasn t supposed to be waiting in the waiting room I was supposed be waiting at the empty desk check in desk. I waited not realizing I wasn t supposed to be waiting in the waiting room (oddly enough) miscommunication was horrible. Then I had to wait another hour and 20 minutes for them to tell me what needed to be done I guess my expectations were too high. And oddly enough I didn t receive a survey so I m venting. Thank you for your continued great service. We will continue as always to take our versa to your repair service center in Tracy