Matt Noser at Santa Monica Toyota is THE BEST. He is knowledgeable, very helpful, threw in a couple of extras for me, and even bought LUNCH! He should really be selling real estate but take advantage of this great dealership and Matt while he is there ~ he is a straight shooter, really great help in finding just the right car for you!
Easy scheduling online and great service by Jay LaPlante and team at the center
First time going to Santa Monica Toyota for any kind of service for my vehicle. Joanna Tsymbaliuk was wonderful
I always take my car here. They have great reliable service. I took my car in on 2/16 and when I told Hollie Kaminsky that I was pushed for time, she made arrangements to have my car ready an hour before what was expected. She has helped me in a previous visit as well and I really appreciate that she checks up with me promptly if anything comes up or if there is a delay.
I highly recommend Toyota Santa Monica.
Overall it was a great experience. The sales team of Mayer Cohan, Young Li & Ricardo Rodriguez made our time there very pleasurable. It's good to know that we'll be dealing with such good and experienced people for years to come.
Martin Ramos did a great job following up on my service needs and adequately quoting me the amounts for repair. I appreciated his attentive nature and genuine customer support.
An amazing place to purchase a vehicle and get a great customer service as for Bijan
Brandon was great! Super nice, thoughtful and very efficient.
I recently purchased a used vehicle from Alejandro Ramirez and had a great experience! It was important to me to have my local mechanic preform a pre-purchase inspection on the vehicle however, my mechanic is located in Northeast LA. Alejandro spoke with his manager, Ricky, and they were more than willing to allow me to get my own PPI. Alejandro drove the car himself to my mechanic early on a Saturday morning and showed up early! Once I got back to the dealership, he had everything ready to go and I met with Hassan in finance shortly after. Hassan explained everything in a clear and thorough manner, which I greatly appreciated because I had a lot of questions! By the time I finished up, the car was detailed and ready to go. I was done with the buying process in a few hours.
Chris Rinker In the Santa Monica Toyota service Service Dept made my 15k servive a more than pleasant customer experience.
He was fast,kind, knowledgeable and went the extra mile to make sure all my concerns and questions were answered. He even took the time to educate me on how to use small features on my new vehicle
His constant updates by text are quite efficient and helpful
I ve had Totoya s for 15 years and this was by far my best dealership service Dept experience yet and I ve been to 4 dealerships in western LA.
I will be back to see Chris at Santa Monica Toyota service again!
Sam Mull was attentive and thoughtful, and even though I had to bring the car in THREE TIMES for the same issue, everything after the first was complimentary. Best thing about Toyota Santa Monica is its proximity to the Santa Monica Library, so if you have to wait, you have the world at your fingertips.
Thomas Soveg was my advisor again and the service experience was top notch. Thomas Soveg continues to be a consummate professional and handled my Toyota Sienna van maintenance with care and ease. The entire experience was most satisfactory and I will continue to use Toyota Santa Monica as my service dealership
I looked at all the other fuel-cell vehicles for lease and sale, including some models not yet available, Toyota's Marai was definitely the car for me. Several months ago I applied to be one of the pioneers of this technology. Once my application was approved, I was off to Santa Monica Toyota. I dropped by signed a few papers regarding my commitment and made a small deposit on the vehicle. I was told by a salesmen filling in for the specially trained people assigned to the program, I would hopefully expect delivery in late November. On 23 November I called in, to inquire about delivery, to the person assigned to my purchase. I called three times and left two messages ,yet there was no response. So I called the manager. He looked up my purchase agreement and told me my car had not even been built yet, That the earliest delivery date would be April 2016. Needless to say, I was very disappointed. Two days later, Edwin Fuentes, who coordinates the program called. They had a car with 67 miles on it. It was the same color that I ordered and technically, because it had already been registered, it was used. Did I want the car?
From the time I was introduced to Mr.Fuentes, in the showroom, till we parted at the hydrogen station, could not have been more than a couple of hours.
I was amazed, considering the complication of having to change the registration, at how fast the process was complete, including submitting an application for a state rebate. Also, as Toyota provides complementary fuel for the first three years, Edwin had to change the swipe card, used at participating service stations. I was never passed from person-to-person or department to department. Mr. Fuentes took me through the entire process, explained clearly what I was signing, he helped me set up passwords for apps connected to the car and finally escorted me to the closest hydrogen vendor, where he talked me through the entire fueling procedure, before sending me off in my new car. By the way, the President of the dealership, as well as his sales department head, made it a point to introduce themselves. Well done.
Our salesman David Gray at Toyota of Santa Monica was a great guy, knowledgeable and made us feel real comfortable and happy to make a purchase. Great price too!
Chuck Ueno sales manager was great as well! Much better than other dealerships I visited before. Buy your car here!
Such a great experience. David Paik was a pleasure to work with. Easy communication and not at all pushy, which I really appreciated! LOVING my new Highlander!
Nightmares! Lawsuit is over so I can talk about it. So the staff are a bunch of liars. Shady business practices. I wouldn't recommend this place to my worse enemy. The car that I purchased used from them needed a transmission as I found out within a couple of weeks. I returned over and over only to be told that they didn't see any issues with it. Five times I think it was.All day waiting lost time from work. And all I got was Lies! Finally when I purchased a vehicle diagnostics device for myself and showed them were they finally able to see there was a issue. "But guess what Sir your vehicle warranty just expired"! How convenient for them. Anyway don't ever,ever, ever, ever go to this place! YOU'LL BE SORRY!!!
Terrible service. Complete lack of customer support. Only looking out for their bottom line. Lie to you and don't follow through on their promises.
Just last weekend my Scion FR-S dies completely out of the blue on the 405 while my wife was driving it. This is a car that is just over one year old, bought new and under warranty.
We get it towed to this service center Saturday because it's close and despite previous issues with poor warranty service, they seem to be turning it around. Eddie Sandoval tells us: "We'll know what's wrong by the end of the day!" and "We'll cover you for a rental. Just call us Monday morning!".
Monday morning comes around. No word about what is wrong with the car. What's worse is that they don't call back after repeated voicemails and I have to walk down to the service center and ask what the hell is going on.
Turns out they're "waiting on authorization from Japan". "This has never happened before!" and I'm SOL. You can rent a car from us they say! Gee great! Nice bait and switch fellas. You promised a free rental and now I'm late to work. The last thing I'm going to do is give your company some money.
Fast forward to Tuesday: if the issue is the clutch, we will not pay for it! But we need to tear down the transmission. If the issue is in the transmission we will cover it.
I ask, so hey, tearing down a transmission sounds like a lot of work. If you don't find anything in the transmission, since you are doing this for investigatory work under a warranty, I'm not going to pay for that right?
No. If we don't find anything *YOU* pay for the tear down.
Ladies and gentlemen: The quality Toyota Warranty. Warranty and customer support means nothing to this company. Perhaps I have been too spoiled by Apple who actually, you know, fix their product when it breaks and don't try to gouge their customers.
Shame on Toyota.
Karl Kaminsky helped me with my service this weekend, 05/17/2014. Our car was just getting a 10,000 mile check up, and unfortunately my girlfriend and I were in a bit of time crunch. Karl did everything he could to get us out quickly. He understood our service would probably be routine and quick, so he expedited our car to get checked out. Even though it was EXTREMELY busy we were out of there in under 2 hours. He even offered to mail our receipt for the service to our house so we could leave sooner. 5 stars.
Chris was very helpful and got things done quickly. We always rely on Chris to be the person we deal with.
I've been wanting to write an excellent rating for this branch of Toyota in Santa Monica, LA, California. This is my second time with them. The staff are excellent. I would specially thank Sam Mull and Mike for a job well done. They are very helpful and accommodating with great personality specially in my case coming from Texas. Keep it up! These personnel are great asset in your facility...Thank you so much..
Hyon Park was fun and really broke it all down for me to understand. Thank you so much! Safety first!
Hamid Zabehi made my experience at Toyota Santa Monica an excellent one. He listened carefully to my needs and presented me with choices that would best fit my lifestyle. He was patient and attentive. Hamid followed me to the airport so that I could return my rental car after I bought my Toyota. He also helped facilitate the donation of my old vehicle. I am grateful to him for making my first car buying experience an extremely pleasant one. Thanks Hamid!
The entire staff & process was great! Ricardo Rodriguez, Charlie Park, Esther Rapoport & Tony Garcia were very helpful.
Thanks!
Allan
It was a pleasure working with Dino at Santa Monica Toyota on the purchase of my certified pre-owned Prius. He offered great advice and assisted through the whole process which made me feel very confident in my purchase.
Definitely recommend.
The service that I received from Joanna @Toyota of Santa Monica was very good. She was very attentive in addressing my needs. I was able to drop my car off, get a Lyft to work, and pick it up later after work in great condition. I will come again.
Great service and attention! I was attended by Farrouk Masri for the service on my Corolla.
Sheri Atkins is AMAZING! She made the experience so easy. She is knowledgeable, kept me informed-great experience. Highly recommend!
I contacted the dealership because it had the car I was looking for.
I had the good fortune of being connected to Mark Ashtini of their internet sales.
It was a Saturday in January but Mark was extremely prompt and thorough with his information and quotes and answering my questions via phone and text.
Within a couple of hours we had agreed on the price for the 2018 RAV4 SE Hybrid and I was on my way to Santa Monica for a test drive and to do paperwork.
I would definitely recommend Mark Ashtini if you are interested in buying a car and want to deal with someone who is thorough and who understands that your time is valuable.
Thank you, Mark!
Chris Rinker was very helpful and conscientious. The charges were surprisingly reasonable. I felt I was in very good hands. I would highly recommend going to this dealership.
Sheri Atkins is always friendly, professional and efficient. I trust her and their team. And, well, I love my PriusPlugin more than any car I've ever had.
Gary Benson, the service director at Toyota Santa Monica, values his job, takes pride in his work, knows no bounds when it comes to customer service, and instills the same in his staff! If you're looking for quality maintenance or repair service, and exemplary customer service, you will find it in Gary, his staff, and Toyota Santa Monica! I highly recommend them!
Mayer Kohan and Bianca White were a great help with leasing my new Toyota RAV4. They provided excellent service, and they offered me a great deal. When I came back to the dealership to lease the car, I found that they were honest and I was happy that nothing changed.
HENRY at Toyota in Santa Monica is so helpful and extremely professional. If you are in need of a new vehicle, he is your guy.
Christopher Rinker was the representative that I saw. He was most efficient.
I was disappointed that my car was not washed. In the past it had been done. This car had not been used for five months and was in great need to be washed.
Toyota called me to remind me that my car was up for service - twice. I made an appointment, showed up and was initially told that it would take 2 hours. I said that I had an appointment an hour and a half later so the wonderful assistant service manager, Mark Lewis, got my car done in half an hour. That's exceeding my expectations! Thanks!
Sheri Atkins was super-friendly, knowledgable, and vigilantly made sure I didn't have to wait a minute longer than necessary. She whisked me through the process with a smile -- and just seemed like a genuinely nice person. The next time I go back, I'll certainly ask for her!
Great Mirai service at Toyota Santa Monica. Service Rep Thomas Soveg handled the process very well!
Oscar Romero was attentive, professional, and provided me with the help I needed in a timely manner. I'd recommend him to anyone who's a current or potential Toyota customer.
Caesar Torres is knowledgeable, efficient and kind. It was a pleasure working with him.
Sam Mull, thank you so much for your time, truly appreciate your great service on my car. :)
Mark Lewis was incredibly helpful and gracious during my visit yesterday.
I'd recommend his service to all Toyota owners.
I wuuld have sent a note about Lina Martin's outstanding performance even if not asked! She persisted over several months to reach me and offer her help with ending my Camry lease. When I was finally ready to look at my next options I found Lina to be well informed, interested and helpful in assessing my needs, and a charming person to do business with. She helped me (and my son) to efficiently settle on my next car and to work with the other Toyota people needed to finalize the lease. Its because of such outstanding service that our family are repeat Toyota customers. .
Christopher Rinker is great at Toyota of Santa Monica.
I have been leasing my cars here for years. Excellent sales staff especially Joe and Alex. Finance department was as quick as possible and takes the time to explain the details to you. Thanks Sia. I'll see you in 3 years.
Service is perfect here. Never had an issue with it in over two years. Joanna Tsymbaliuk is great.
i used to be impressed with how my preferred advisor used to handle my cars with upfront pricing of services and no surprises. but the last 3 times i've taken my cars in for service (mark lewis is no longer there) for simple routine maintenance / oil changes, the advisors try to push for $1200 in additional services. suspicious that each time it all seems to add up to $1200 including such ridiculous remarks as $50 to change the battery in my key fob ($3 on amazon), $400 to clean my battery terminals (free - baking soda & water) or $600 for an alignment ($99 at any alignment shop). needless to say i've passed on all of them. where it does get a bit criminal is when i took my car in for a simple oil change & they called to say it was going to be $650 for a new oil pan because their mechanic had stripped my drain plug. they wanted to charge me for their mechanic's mistake. i cc'ed their emails to a family friend who works as a consumer reporter and they immediately fixed it for free. another time their advisor said my car was due for a timing belt change for +$1000. i know my car & shook my head as i had to point out my car doesn't have a timing belt, but a timing CHAIN which doesn't need service at 50,000 miles.
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i ve been very impressed with how service advisor Mark Lewis hustles to make my service appointments effortless. i was hesitant to post a comment with his name only because i was afraid others would start taking up his time.
hustling service advisors seems to be a thing of the past. all too often you drive up & wait as you see plenty of employees in casual chat with one another. it shouldn t be your job to flag one of them off their gossip to help you. every time i drive up, Mark steps out to greet me & let me know i will be tended to shortly if he is with a customer. i can definitely tell the days when he is off as the first scenario usually plays out. all of the service advisors need to bump up their game to match Mark s level of hospitality & hustle.
Want to give a big thank to Martin Ramos at Toyota Santa Monica service department for going the extra mile to solve an tricky issue with my tires. He was able to correct the problem on the same day I called in!
cheers,
garrett
Toyota Santa Monica has always given me good service. I was taking my 2004 Toyota 4runner there for the longest time and it was always taken care of.
They have been super helpful and Joanna has always been an awesome service rep. Between her and Sam Mull, I've always had super good experiences.
They treat me right and even repaired a faulty break line in September 2017 that was missed during a routine service. That was done free of charge due to the fact that it was missed.
Came here for a routine maintenance and was helped by Chris Rinker. Chris was super friendly and efficient. I dropped my car off the night before and got the call to pick it up the next morning 10 min after my promised time. They even let me leave my car plugged in overnight so that it'd be fully charged the next morning! Would come here again.
My husband and I had a great experience leasing our beautiful new Prius at Santa Monica Toyota dealership. Anthony Doyle (Tony) is the best person to buy a car from! He's so nice, completely dedicated to his job, knows his cars-and loves them- and really listened to what we needed and wanted in a car. He actually made it fun! We would recommend him to anyone and everyone looking to buy or lease a car! Thank you so much Tony! You're the best!
Anthony H. was very helpful when it came to buying my first car. He was very attentive and made sure the car was 100% ready before we felt comfortable driving it off the lot. I look forward to working with Toyota Santa Monica in the future.
This was my first time getting service here, just got my new car in September. Thomas was fantastic!! And my car was ready on time. They offered shuttle service but I did not need it. However, next time, I will probably take advantage of that. Thank you, Thomas Soveg!
Big fan of the service here. Very affable people. I drive all the way to the west side to get my car serviced here because of the way Yesvin treats me. Positive guy, honest, and ethical.
Ricardo Rodriguez is the best service person I have ever had at an auto dealership. He is always helpful and professional and trustworthy to provide good advice on any issues which might arise for either of our Prius cars.
I am heartbroken. This place used to be top-notch, but today they lost my trust and my business.
Since buying my Prius here in 2010, I have faithfully brought my car back to Santa Monica Toyota for maintenance. Up until today, the service has been terrific--efficient and reasonably priced. Today, however, I brought my car in to Erica, the assistant manager. I booked my appointment online and was quoted $236 for the 60,000 mile maintenance my car required. When Erica checked me in, she was perky, friendly, and promised to find me coupons to help with the price. Then, after reading me, the same list of maintenance items I had read online, she told me that my "discounted" price would be $639--almost three times as much as the online quote. What??!! I gave her the price I was quoted online and asked about the discrepancy, and she said that the price varies from car to car. I told her that my car is in the computer system. Toyota knows exactly what kind of car I have--the make, model, mileage, etc.--and what services, oils, and fluids. I got the quote AFTER logging in and seeing that the system recognized me and my car, so her lame excuse for the price discrepancy was ridiculous. She didn't even bother to argue. She shrugged her shoulders and said, "Well, you can take it somewhere else."
Alas, it has come time to part ways with my traitorous, formerly beloved dealership service center. The bait and switch is an ugly game. Save your time and money and go somewhere else!
Mark Lewis was wonderful! Very helpful! Thanks Mark!
Went into Toyota SM to get a lease price comparison and Pedro was extremely helpful. I had already test driven a Prius Plug-in Hybrid and just wanted the best deal possible, not wanting to spend the entire evening at the dealer. Pedro and his team accomplished that for me by beating my other dealer quote, plus they had the exact model that I wanted. I was in and out within two hours. Pedro even stayed late with me to ensure I understood how to work the touch screen system and offered to set up the Entune app. Everyone was super nice and I will definitely refer them to my friends.
Really terrific service from Toyota Santa Monica, especially from Thomas Soveg. Instantly when I arrived, he walked through what they were going to do and they did a fantastic job with our car up and running back to us in no time. Impressed all around with Thomas and all the folks there.
Manny Fernandez Service Dept was very pleasant to deal with. He was informative, detailed and was quick to handle my issue so as not to be without a car. I usually bring my car to Manny for simple oil changes, however, My Prius Hybrid battery back died. It was very stressful as I wasn't sure if it was covered under warranty. Manny was quick to research even going out of his way to get the replacement battery needed next day so I can have my car back. Manny rocks!
Best customer service ever! Great service people w/great attitudes.
Especially Chris Rinker he was awesome my car drives like a new car!
I had the most pleasant experience today buying a Certified Pre-Owned vehicle from Toyota of Santa Monica. From test drive to signed papers, the whole transaction took only an hour and a half AND it was EASY and painless and extremely service oriented. Not only did I get a great price on the vehicle with no haggling drama, Court (the finance guy) helped me find an even better APR on my loan than my bank had offered. Pedro (the sales guy) followed me home in the vehicle I had borrowed to get to the dealership so I could drive my new ride off the lot and Bob (the sales manager) is going to help me get a second programmed key that the car didn't come with. This was my second time acquiring a car with Toyota of SM and I can't recommend them highly enough! Great buying experience. Thanks guys!
Guillermo Galicia was incredible to work with and made me feel confident I was getting what I needed and not ripped off.
Would definitely recommend this location to anyone and definitely make sure to ask for Guillermo Galicia!
I've been going to Toyota Santa Monica for several years. There service is expert and fast. Sam Mull did an excellent job of getting my car in for service and back to me in time to get on with the rest of my day.
This was my second time working with Hamid Zabehi to purchase a Toyota. He really worked hard to get the car that we like at the lowest price. I will definitely work with him on my next purchase.
Went here to get a new key cut as I lost mine. They tried to sell me a Toyota brand key (non generic) but they had none in stock. They sent me to the Hollywood Toyota, only for me to be told I could have easily gotten it done at Santa Monica. Waste of my time and money due to laziness
They always take care of me at Toyota Santa Monica. Trustworthy, quick and always friendly. Joanna was able to answer my questions and she called me the minute my car was done. I wouldn't go anywhere else to get my car serviced. They know what they're talking about. Today I showed up without an appointment and they were able to see me right away and 2.5 hours later my car was ready and washed.
We just bought a new car at this dealership. Aaron Desouza was great -- very friendly and courteous, and we never felt any pressure. When they didn't have exactly what we wanted in their inventory, Aaron located it at another dealership and had it sent over the same day. He came in on his day off to complete the sale at a time that was convenient for us.
Mr. Christopher Rinker was our service specialist at Santa Monica Toyota. He provided an exceptionally professional and timely service to us. I have had multiple Toyota's and its because of professionals like Mr. Rinker that I continue to take my automobiles to Toyota for service. The level of professional service and cordial attendance along with the strong field knowledge exhibited by Mr. Rinker is the reason why a company can make a good reputation as such.
Go out of your way to NOT go here. Horrible customer service. I had a recall for my Prius so I called to schedule an appointment. They tell me they don't have the parts needed, which was fine, so they called me back when they got the parts needed and we scheduled the appointment for the following week. I get to my appointment and they tell me they don't have the parts needed for the fix. The guy gave me a non-apology. I bring it in the next day and spoke to the manager Aaron. No apology whatsoever. He basically threw the customer service guy under the bus and said "it happens". It messed up my plans for those days and a friend of mine's plans that coordinated rides to/from, and I had to pay for a Lyft. It also took over an hour longer than they said, which made me late to work.
They did a check of my car with an estimate of $1,300 for work and labor to fix the issues. I took it to the guy that sold me my car and he fixed everything for $200.
Lastly, they gave my information to the sales department and tried to buy my car from me for a fraction of its value and sell me a new car. The salesguy was one of the most awkward people I've ever met. It was so painful to speak to him it was actually pretty fun. He thought DC was a state and didn't realize it was the country's capital, then his blue ink from his pen went all over his hands and desk, and there were more hilarious things that happened. I was waiting for Candid Camera to pop out.
Anyways, go elsewhere.
These people know exactly what you need as soon as you walk through the door. I have nothing but gratitude to Hamid Zabehi, one of their best salesman, who guided me through the whole process of acquiring my first car. He had the answer to every single minuscule detail I asked about. It's been like dealing with a friend who knows about cars, instead of a salesman. This is the people that make the difference.
I was lucky enough to work with Service Adviser Pedro Lozano. Friendly, knowledgeable, efficient. I couldn't have asked for more. He checked if there were any recalls for my 2010 Toyota Camry Hybrid right when I was there and called me to keep me updated on any changes or issues. My car was ready even sooner than I expected.
All in all, a great experience.
My experience with Karl Kaminsky was great. He was very thorough, helpful, and easy to talk to. I would give him 5 stars.
However, the prices seemed incredibly high, and the labor costs were certainly excessive. While the customer service was great, I will have to consider other options the next time I do my car maintenance.
Douglas Elliot was VERY attentive to my needs and made sure that everything was done as fast as possible - in fact, I was out of there a full 30 minutes faster than I had expected!
Thanks Douglas!
I went in to service department to get my brand new car serviced for the first time. Horrible customer service. Stay away from the assistant manager Aaron he is extremely rude not sure how he is workiing there looking at all the bad reviews he has had.
Bought a used truck here online and the dealer didn t disclose that it has a bad aftermarket paint job. This is my fault for only looking at photos of the vehicle online before purchasing, but it wasn t ethical business practice. 2 years later and the truck needs a new paint job. Thanks Toyota of Santa Monica for wasting my hard earned money!!! Do not buy used from this dealership. Shady...
I recently wheeled in without an appointment and Thomas Soveg not only juggled me while making me feel completely attended to, but also called when he said he would and really went the extra mile to get me the best service for the best price. I have had all my services done at Toyota of Santa Monica and found Thomas exceptional.
I went in to the dealership thinking I knew exactly what I wanted. My husband had spent the better part of the day negotiating pricing with several other dealerships around town and we were waiting for our quotes to come in. I walked in to Toyota of Santa Monica just to scout out how many Siennas were on the lot and when Justin Underwood approached me, I told him: "THIS WON'T BE A SALE..". After spending a few minutes with me, he made a suggestion that was much better suited to my needs and in the process saved me several thousand dollars. Buying a car can be so intimidating and Justin made it painless and just down right enjoyable. Thank you, Toyota of Santa Monica. Keep up the excellent work!
Joanna and Louise were great in the service department!!
I continue to have my car serviced at Toyota Santa Monica due to the outstanding customer service. Erick has helped Guevara always delivers outstanding service and is as honest as they come. I don't ever worry about trying to be sold on things I don't need because I know if he tells me I need something it is the truth. It is hard to find a service center like this in L.A.
Alejandro was exceptional. Would recommend him to anyone. Guillermo provided excellent service! Loved my experience at Toyota Santa Monica.
Always great service here, I've been coming the past 3 years. I was most recently helped by Thomas Soveg, who was friendly and professional. Service was quick and easy!
Eddie Sandoval did a fantastic job. It was seamless and easy. He even had the car waiting for me upon checking out so I didn't have to wait for it. I would definitely recommend him and Toyota Santa Monica
Great experience! Michael Briseno took great care of me and my Prius. Did scheduled maintenance and recall work in just over two hours. I was going to make a separate appointment for recall work, but Mike went ahead and did it within the scheduled time frame. I don't have to bring it back for quite some time. Thanks Mike.
I've been taking my Camry to Toyota Santa Monica for years and have always had a great experience. Thomas Soveg helped to service my car this past time and did a spectacular job keeping me clued in to what was needed (this time, two new front tires) and how long it would take. He also got me the best value tires which was very appreciated!
The staff there was very enthusiastic, especially the one ,Dino Zadeh, who served me. Finanly I bought the Corolla LE.
Mark has always been courteous and honest. An all-around great guy.
Oscar was very accommodating and took care of me 100%. Thank you - I'll be a lifetime customer.
I have taken both our Toyota's in to Santa Monica Toyota for as long as we have had our cars; since 2006 for our Prius and 2007 for our Highlander. Each time we ask for and usually are able to have Marlon Castillo as our Service Manager. This is one of the most dedicated, knowledgable and responsible professionals I have ever met. He always takes the time to explain what needs to happen with our vehicles and never belays the pressure and the many responsibilities of his job.
I highly recommend Santa Monica Toyota Service and even more highly recommend asking for Marlon, he is a wonderful person who can be counted on. Toyota should be proud to have this man representing them.
Henry Park is amazing, literally held my hand through this daunting process and never got upset with me with all my indecision and many many questions. He was a pleasure to deal with, never pushy and a wonderful personality that made me feel very comfortable. I would highly recommend him to any females that have anxiety when buying a car.
I waited a very long time for service, however once I receive service, the technician was competent and well prepared to handle my issue. I left satisfied that they had properly diagnosed the issue with my car.
This is a review of the amazing-great experience I had at Toyota of Santa Monica on Thursday August 23rd. Big shout-out to Chris Rinker the Service Manager , Jorge Robles the Sales Manager, Brand Specialist Joey Haro, and Chris Baldonado the Finance Manager! For getting me through the process of turning in my old lease and leasing my new Camry SE without having a nervous breakdown. I don't need to tell anyone how stressful it is when buying or leasing a new vehicle. I want to start by giving the highest marks possible to the BDC & Customer Relations Manager, Christopher Rinker. He deserves a medal, a raise, a trophy, and a vacation for just being able to deal with me over the past three years, and leading up to getting my new Camry SE. I am already a high-strung person who worries constantly, and I was a basket case leading up the end of my last lease. . Both Chris Rinker and the Sales Manager - Jorge Robles shepherded me through getting my new Camry. I had already come in to choose and test drive the vehicle I wanted in early August. I am not a trusting person by nature and have been buying cars both new and pre owned since the early 1980s. My past experiences at other dealerships have left me with a deep seeded aversion to auto sales and car salespeople in general. I've had more pleasant root canals than most of my experiences at dealerships. I am pleased to say, that all of my stress and worry were completely wasted energy. When I came into Toyota of Santa Monica to get my new car, everything was already prepared for me and the whole production was a breeze. Dealing with Chris Rinker and Jorge Robles was a breath of fresh air. Jorge worked with me to get the best possible deal that made me feel confident I was treated much more than fairly. Christopher Rinker is without question the best customer service professional I have ever encountered. He is an invaluable asset to their team that kept me calm from start to finish. He is the perfect company ambassador who obviously takes pride in his craft. Joey Haro treated me with respect and was enthusiastic and diligent in getting me through the whole process as quickly as possible. It's apparent that he has a great work ethic and competence level that seem to be 'old school'. It's too bad that dedication to detail and service are all but gone today, but the folks I dealt with at Toyota of Santa Monica are great examples of a gold standard of service. I hate going into any type of finance office or business affairs dept., but Chris Baldonado got me though all if the paperwork with good humor and alacrity. Customer service is the most important thing to me and seems to be a dying art. You can buy a car anywhere, but it's the place that treats you the best that will keep you coming back. I am a Toyota of Santa Monica customer for life now.
Esther was great! She walked me thru every step of the way and was very helpful about answering all of my questions and getting me a competitive price on my new car. Buying a car is not always a fun process but this was easy and actually quite enjoyable. I trust Toyota Santa Monica and highly recommend working with Esther on buying or leasing your next car.
toyotasantamonica.com
