We first talked to Jason Lee who showed us a Prius and a Rav4, then my husband test drove them. We also looked at a Mirai and talked to Ben Girmay. We were really impressed with his knowledge and liked what we saw. We came back a few days later to test drive the Mirai and signed a lease that day. We are very happy with our new car and enjoyed working with Ben.
Eddie Sandoval was awesome - quick turnaround on a routine checkup and suggestions to keep the car well taken-care-of!
Chris Rinker was extremely friendly and professional and kept me informed every step of the way.
My wife and I recently purchased a new Prius from Toyota Santa Monica. Our salesman Hamid Zabehi was very helpful and courteous. He worked hard to get us the deal we wanted and wasn't pushy or overbearing in any way. Two thumbs up!
Good service. Long wait list, but they got me in day of so I was quite happy.
Friendly staff while you wait for maintenance of your car you have an aria of sofas with chocolate coffee donuts ..all very kind ..
Service associate Eddie Sandoval was amazing and helpful beyond belief. Not only was his friendly demeanor welcoming from a day of frustration, he was able to calmly help get my car on the road in two hours before my roadtrip od 800 miles. Afterwards I needed additional services and though the repairs took longer than I hoped he was quick to help, getting a rental vehicle to resolve my problems once again.
I am relatively well-versed with my knowledge of the Toyota Prius hybrid systems and not only was he genuinely honest and fair, his extensive knowledge of my vehicle was impressive.
He accommodated all of my needs and went above and beyond all expectations. The dealerships are known to be notoriously expensive but Mr. Sandoval was able to get me fair deals much better than I expected especially compared to my regular repair centers.
I will take my car to Toyota Santa Monica any time I have problems in the future. Thanks to Eddie, my faith in dealerships is back! A;though I don't look forward to future problems with my car, I look forward to working with them again.
THANK YOU!!
Had a great experience at Toyota Santa Monica. Martin Ramos was an excellent supervisor and resolved my issues at minimum expense.
Easily scheduled routine maintenance for my SUV via their website. The adviser, Joseph Hernandez, was very helpful and efficient. I mentioned a problem with my transmission and he immediately asked a technician to go on a test drive with me to replicate the issue. Excellent service and would definitely recommend.
Waited on right away. Sam Mull efficient as always.
My car was serviced in two hours, a truly quick turnaround.
Sheri Atkins was friendly, informative, and very helpful. She explained everything that had been done, and what to expect on my 30,000 Mile check up for my 2011 Prius. I waited for my car in the waiting room, and she is the first service associate who let me know without my having to check back, that my car was ready, and what to expect on subsequent service check ups. I felt very comfortable and informed when I left the service department today. I will definitely make my next appointment with Sheri.
Sam Mull is simply the best.
He goes out of his way to always deliver excellent service.
Sam's the reason I get my car serviced at Toyota of Santa Monica.
Joanna Tsymbaliuk did a superb job as a service manager. Thank you.
Christopher Rinker was great! Made the service quick and easy.
Joanna and the Toyota is super cool and great help. Thanks
I bought my Prius in this place 3years ago. One day, I was there for regular service oil exchange, filters etc. I told them to fix something on bumper. I was told, that they don t have the part and that I must go to different service. All right! Unwilling to fix something! Just charge for the expensive service every 1/2 year?! Bye Toyota SM!
Thank you Martin Ramos for the smooth drop off and pick up from my car appt ..he was there within a minute of me picking up the car he is friendly, efficient, and professional. When I went to pick up my car, again, he was there within the minute to make sure the paperwork went smoothly .made me feel like Toyota appreciated my business. Again, thank you Martin Ramos!!
Amazing, efficient service, as always! Keep up the good work.
There is very little worse than enduring the process of buying a new vehicle. Underneath all the great offers, free water bottles, test drives that actually turn out well and guarantees of quality/service, many times you feel like there's still something you don't know (but the dealer did) that could screw you over. Is that residual value good? Am I putting too much money down? Am I putting too little money down and paying more than I should a month? Why show MSRP if it doesn't matter? Do I get the gap insurance???
At Toyota Santa Monica, that simply was not the case. My guy, my new lease aficionado, Patrick Quiroz was completely straightforward with me the entire process. I told him what I wanted and he offered me a fantastic deal the same day. I came back the following week and left the lot a new lease owner. Service was impecable.
Making a 3 year commitment is never an easy thing, with Patrick & Toyota Santa Monica, I'm confident I made the right choice and would do so again in a heartbeat.
Sheri Atkins was very helpful and informative! The one complaint was when I arrived during my work lunch break to pickup my car, it was not washed as told it would be. They ended up washing it but took an additional 15-20 minutes and the wash was subpar.
I purchased a new 2015 Toyota corolla last week. everyone was very friendly and helpful. there was a long wait for the particular model I wanted to arrive but it was worth the wait. I am very happy with the car.
I went in for my 50,000 mile service and Erica Simons was the service manager. She was thorough, professional and easy to talk with. Service was completed well before the time promised and Erica explained the results of the inspection and gave me a printed report to read.
Ivan was very nice in helping me service my Toyota Corolla. Check in was fast and very courteous.
Tony Doyle is a wizard. He takes care to know what his customers want and provides it at the best possible price. He provides a quality product with customer care. I couldn't be happier with what he has done for me and for each member of my family through four vehicles over a number of years.
This review is about Hamid Zabehi who helped me at this dealership. my experience with him was positive which ultimately made me decide to buy a car from him. He was helpful, courteous, and answered my questions clearly. Prior to going to Santa Monica I visited culver city Toyota to buy a car, however, their lack of customer service turned me away and created a sale for the competition -even though I could have bought the car cheaper there. I recommend Hamid if you are in the market to buy a Toyota.
My Prius seems to be making a sound that s a bit off? I call to make an appointment to see if it s ok. I asked about the price and she said there would only be a charge if something is in fact wrong with it and they would give me a call to let me know after taking a look. I drive across town in traffic for a 7:30am appointment only to be told I have to pay a $150 diagnostic check fee in order for them to see if it s ok or not. Terrible experience with Aaron Wimberly, he said I must have heard them wrong no accountability for the misinformation, terrible customer service. Avoid this place if you can.
Love having my car serviced here. Wait, did I just say that? No one loves taking their car in for service. But when I get Yesvin as my service rep, I love taking my car in. Everything goes smoothly. Everything. Trustworthy, reliable, personable - that's Yesvin. And the car is ready when he says it's ready. Not "almost ready." Or "should be ready any minute." Ready. Wouldn't take my car anywhere else.
Very positive. Brandon Donis quickly got my car looked at and repaired and walked me through everything that was wrong and fixed. Thank you!
When I went there for service, even though I scheduled for 8:15 am, they still accepted me at 7 am, when they are officially open for serivcing. I saved much of my time. So, bottom line is that go early.
Always take my car to Toyota Santa Monica for service and I always request Thomas Soveg because he is the best. He takes amazing care of you and makes sure you fully understand your options and make an informed decision.
I purchased my Scion limited edition XB back in 06 and I wouldn't dream of taking my car anywhere else. I want to say thank you to Dale Strauf and the rest of the team there. Need any assistance here, reach out to Dale to help you out.
Sam Mull is the BEST! He is always friendly and very knowledgeable and professional. He keeps me informed every step of the way, and I always drive off the lot feeling that my automobile is in great shape. I would recommend Sam to everyone.
Trung Tran sold me a new Camry. He was the reason we purchased from Santa Monica Toyota and frankly, from Toyota period. Great knowledge about the car, efficient, and provided fair and lowest price of four dealerships. Answered all my questions politely and honestly. Do yourself a favor and give him a call if you are shopping for a new car!
Dino Zadeh was a delight to work with. He knows the Toyota product line and had lots of good information on the 2015 Prius and the product plans for the future. The entire purchase process went smoothly and the team Dino put together got us in and out without a lot of "noise." This is our third Prius purchase at Santa Monica Toyota and we have been very happy customers for many years.
Went to the dealership asked the guy to find us Prius up to $14,000.00 and he told as it is not going to happen.
Had no idea we would be driving off with a car when we went in to test drive the Mirai. Edwin Fuentes was professional, knowledgeable, and worked quickly to finish the extensive paperwork. Highly recommend you seek him out, especially if you want a Mirai.
Couldn't make the appointment on line, but did it by phone and got the exact time I wanted. Mark Lewis was there the minute I pulled in and provided excellent, prompt and perfect service. The car was ready within 5 minutes of when he estimated and it was clean, and drove well. Couldn't have asked for better service. A big thank you to Mark Lewis.
Loved how they took care of me and love my new car. Hamid was great.
Very small dealer. All talk, but no actions. They don't want to sell. My guess, is management. I was ready to buy a car but they didn't like my numbers...then I checked their reviews and guess what...they are not that great.
My husband and I had a wonderful experience purchasing a new Toyota Highlander at Toyota Santa Monica, thanks to Kamiran Beck. After a horrible experience at Culver City Toyota, which ended when the sales associate yelled at us, we were greeted warmly at Santa Monica Toyota. We had called ahead and, when we arrived, Kamiran was already getting keys for two cars he thought would meet our criteria. He answered all of our questions in a straightforward manner, which was key for us after the shady business dealings we witnessed at Culver City Toyota. We drove home in our new Highlander that same day!
3 years ago we were browsing to lease a car. Because moved from Italy to the US just 1 year before, our credit history was not that long or good enough to buy a new car. We went first at Ford Dealer Burges to ask some information and they were very rude and unhelpful: they told us they were not going to show us a car or a price if we had not good credit. We leaved the dealer very upses.
After that we went to Santa Monica Toyota dealer. Diana Loncar welcomed us gently and after we explained her our situation she nicely offered all the necessary help to get around our needs. We have seen few cars and liked the Rav4. With Diana's help we were able to get a very convenient 3 years lease and we walked out the dealer with our new car. Easy and smooth! During those 3 years we always had services done quickly and professional by the dealer that also offer a ride back when you bring in the car. A month ago the lease was expiring so we visited again the Toyota office in Santa Monica. Diana welcomed us again like we were old friends. She remember our story and she was asking about our life in LA 3 years later. We felt like family (even if this toyota dealer is a huge store with thousand of customers). Again we were professionally helped in getting the best loan to finally purchase our car. Convenient rates, 3 additional years of services included and a special offer to repair a couple of little damages I did on the car. We are very satisfied and we highly recommend to look for Diana Loncar if you are planning to get a new Toyota, you will be not disappointed! Thanks Diana!
Asked questions about the gas cap problem with my 2015 Prius, the one where my engine light comes on if you don't put the gas cap back correctly.
Anyway, the service advisor DID NOT return my call. I left a message asking him to return my call. However, the service was comped, which I appreciate.
Eddie Sandoval did a fine job. No drama, no surprises. Just efficient and on time!
This week I got my Toyota serviced at this location. My service advisor, Eddie Sandoval, provided me with a really great service experience. I highly recommend this dealership and especially highly recommend Eddie. He was very efficient in the entire transaction, very considerate of my time and my money, and made sure that my experience was more than I could ever expect.
I went to see Eddie Sandoval regarding a small noise in my vehicle. Eddie had me road test the car with one of his top experienced mechanics before he even wrote the service order. Amazing experience - the mechanic identified the issue quickly, Eddie wrote up the paperwork, and the car was fixed in the next few hours. Toyota of Santa Monica really knows what they are doing.
Thank you Nima Mousavi and Mark Ashtini for such a great experience in purchasing my brand new Sienna. From the start they quoted rock bottom prices and worked hard to make sure I got the car I wanted. Would recommend them to everyone.
Wonderful experience here recently. Jacob Aguirre handled all details of my service. He was helpful, efficient and answered all my questions.
We did everything on line, Eric Howard was great at getting back with us on a timely manner which made our buying a experience very positive. Once we made the decision to move forward our experience on the lot continued to be positive and it was a pleasure not dealing with going back and forth on the lot. We walked in and everything was ready. Thank you Eric!
Got in with my appointment and car was taken right on time.
I took an appointment for regular service just a day prior and arrived at Toyota Santa Monica at my appointment time at 2:20 pm . I was received by Mark Lewis who is very professional and extremely courteous. He told me that he will try to have the car ready by 5:15 pm. Mark called me at 4:45 pm and left me a message on my voicemail letting me know that my car was ready for pick up. I returned to pick up my car within 3 hours after I dropped it. Mark told me that I can call him if there is any problem with the car. I was very satisfied with the service and professionalism of Mark and I recommend everyone to visit Toyota Santa Monica.
Eddie Sandoval was great to work with on getting my 2009 Toyota Camry in for services. He went above and beyond to find a way to save me over $500 on replacing my water pump by digging through my car history and discovering that it was under power train warranty for another 7k miles.
We was genuine with his interactions and really was there to help me out! despite the santa monica dealership being busy, waiting for the service was worth it with Eddie!
Dale Strauf went above and beyond during my recent 30, 000 mile service call. He went out of his way to explain the nuances of service plan that I had purchased when I originally bought the car, something no one else had ever done and he offered me a 10% off coupon for what was going to be unexpected and expensive service. He also assured me that my car would be ready on time even requesting it for half on hour earlier than I originally planned on picking it up. I will definitely request Dale again the next time I need to service my 2010 Prius.
Mark Lewis was my customer service person and he was great!
Toyota Santa Monica service is great. I've never had any issues. Twice now, my intake has been done by Joanna, who is great! She's very friendly and open and always makes sure I'm getting exactly the service that is needed for my Prius. Most recently she was able to help me get my door lock actuators fixed pretty quickly and confirmed they were still under warranty. I appreciate how Toyota Santa Monica always goes above and beyond for customers. It's why I bought my car here, get it serviced here, and will buy my next car here as well.
I cannot say enough good things about Patrick Quiroz. He definitely went above and beyond for me to make sure I had a personal, friendly, drama free, easy and quick, car buying experience. Toyota Santa Monica is lucky to have him and I recommend buying a car from him. I love my new vehicle. Thank you Patrick!
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