Alaint Oliva was a fantastic salesman who made me feel comfortable and confident in my new car! I was very pleased with the professionalism and efficiency on Alaint s part. I would recommend Santa Monica Toyota any time!
I had a great experience here. Hamid Zabehi made my first car-buying experience truly wonderful. I am very happy with the process and the car I ended up purchasing!
Kevin was so incredibly kind, helpful, and dedicated to helping me find what I was looking for. Even when they didn't have the exact model I was looking for, he continued to keep an eye out for me and keep me updated. He is definitely an asset to the sales team and I would request his help if I was looking for a car in the future.
I was in a terrible accident and my car was totaled. I called Santa Monica Toyota and spoke to Alaint Oliva he wonderful and made everything so easy. Buying a car is the one thing in the world I hate. Alaint changed my mind. I will never do business with anybody else. I could not come in because of my injuries so he delivered the car to me. and had it all set up. What guy ! I have already referred to him to a friend of mine.
Ask for Louie, always tells the truth & helps me out
Deceiving Practice
Prior to meeting Alejandro Ramirez in person, we conversed over the phone and I made him aware of the written offer from Toyota of Huntington beach. The offer was a lease cost of $375/month for a 2020 Rav4 Hybrid LE with $2,000 down payment. Alejandro Ramirez assured of either honoring the offer or even beating the offer. After I test drove the vehicle, Alejandro Ramirez final offer was $475/month. This deceiving practice was quite unexpected and disappointing. I am not sure whether the Toyota of Santa Monica continuously in the business of deceiving potential customers or it was only the action of single individual: Alejandro Ramirez.
I have attached the signed lease from Toyota of Huntington Beach where they not only honored their own offer, they also allowed 15,000 miles per year as their gratitude for leasing the vehicle from them.
Manny Fernandez was simply terrific. I went there for a relatively small item, just replacing the rear wiper blade on my Prius. He was so kind and helpful, and I was impressed, that I brought the car back later the same day for additional service. Both times Mr. Fernandez was exceptionally professional and attentive, making sure everything was done exactly right. I recommend Toyota Santa Monica without reservation, and particularly Manny Fernandez.
Dale Strauf was helpful and patient! My car was ready at the time I requested and pick up was a breeze!
Guillermo del Toyota is the man! Everyone takes great care of me and my Prius over at Toyota SM. Thanks again.
Erik Orellana was extremely helpful! I would recommend Toyota Santa Monica and Erik to anyone looking for quality service!
I have just leased a car from Toyota Santa Monica, the process was very smooth and I am couldn t be happier with the overall experience! Look for Hamid Zabehi there - very knowledgeable, cordial and personable, he worked with me to understand exactly what I was looking for. I would definitely buy/lease a car again from him. Strongly recommended dealer and team. Thank you Hamid!
Alex was an exceptional salesman. He was prompt, sharp and more clear on the details of my lease, than your typical salesman. He and his team beat another dealership's quote by around $500. This quote was already exceptionally low, so I am very satisfied.
Sam Mull is great! Professional, fast, and a joy to talk to. Thanks!
Always a great customer service with Manny Fernandez.
I like it, everything is fine but the only thing I do not like is that you always want to do more services. If you're going to do just oil change almost always get more and more
Had a price in mind for my new RAV4 and Hyon Park emailed me promptly to come through, and within minutes of arriving showed me the car and started the paperwork for me. Not a single hiccup or attempt to push the price up, I was truly amazed because I've come to accept the usual back and forth going into a dealership, it's just the name of the game. Very happy with my purchase and the customer service here at Santa Monica. Make sure to do your research go to a few dealerships to get the best price though!
I had an excellent experience in Toyota Santa Monica dealership. Hamid Zabehi is absolutely the best. He helped me through the process of buying my Toyota CHR. At first, I was very confused and did not know exactly which car to get, but Hamid made it so easy for me and helped me choose my dream car, Toyota CHR.
Aaron Desouza, whom I've had a deal with - was a great representative of a dealership. He was extremely friendly, communicative and useful as a dealer. He spent hours to help me to find the best, cheapest and the most useful choice. He was very polite and at the same time not too much formal, which made very warm and easy atmosphere. I could (and I did) call and text him almost any time, and even despite not being at work he was still helping me, answering all my questions and was trying to make sure, that I've got everything which was necessary and that I would stay maximum satisfied.
It was a pleasure to have him as my dealership representative and helper. HIGHLY RECOMMENDING to use his help and to have a deal with him!
Coming to Los Angeles all the way from the east coast of Boston, I needed to lease a car as quickly as possible to help me get around. Being the first time I've leased a car, Patrick Quiroz was very helpful in explaining information and keeping me up to date on a process that normally would be very hectic. Though I did get transferred to other departments from time to time, Chuck Ueno and Tony Garcia also were very assisting. Despite me being young and inexperienced, I was happy with the fact that Patrick and everyone else treated me equally with the respect you would any normal customer. The process was quick and efficient and I was out with a car within a week, which was faster than I expected. I recommend anyone young or old to come in and give this location a chance!
Aaron Wimberley was my service advisor when my Prius needed to be smog checked for first time ever; he was great. It was a lengthy ordeal and required much more time, money and effort that anyone could have anticipated. SM Toyota staff was persistent, capable and friendly throughout; all turned out well. Thanks.
Hamid Zabehi and Mayer Cohan are wonderful. Very welcoming, professional, concise, and informative, which results in a very smooth, family owned dealership car buying experience.
I had the best service imaginable at your service center. Joanne was friendly, knowledgable, communicative and went out of her way to make my experience personable. She called me throughout the day, updating me on my car's status, and even got it done sooner than promised. She went over future services with me. She went above and beyond!
Mark Ashtini was great. He got us into a brand new Prius C for a great price.
Ray Ramirez is a great salesperson and he did everything possible to make my buying experience at Toyota Santa Monica a pleasant one!
Parts pricing above Toyota suggested retail. Going to Marina Del Rey.
Guillermo Galicia was extremely personable and a pleasure to work with.
Big thanks to Karl Kaminskyat Santa Monica Toyota service dept.
He was very attentive and accommodating. I will continue to bring my car to this location for my service needs.
I was helped by Thomas Soveg. The process was quick and easy and I was very satisfied with service.
Had to take my Prius in for a recall service. I've always found the Service Cener at Santa Monica Toyota to be extremely friendly and efficient. My technician this time, Sam Mull, was no exception to the rule. I would definitely recommend Toyota Santa Monica and Sam Mull in particular if you need to take your car in for repairs or servicing.
Susanne
When I leased my new Toyota Prius from Toyota Santa Monica, Mr. Kami Aklaghi helped me. He was a thorough professional and did a wonderful job in helping to get me the car I wanted at an affordable price. I also appreciate his help in setting up the Bluetooth in my new car. Overall, it was a very pleasant experience for me.
I have been thrilled with the service at Toyota Santa Monica.
Martin Ramos took care of my vehicle. The work was outstanding, prompt, and exactly as needed. He was careful to remain in contact and keep me informed. The waiting area is very convenient and comfortable.
Seamless and pleasant experience. Joanna Tsymbaliuk was superb, took real good care of me, explained all that was done and needed to be done for my car.
From start to finish was a great experience. From the lyft they got me to go to work to the check ins from Thomas I was very happy. Thomas was kind and knowledgeable and thorough.
Joanna Tsymbaliuk is the absolute BEST. My husband and I always ask to work with her. She's fast , helpful, and knows that place like nobody's business!
Eddie was extremely helpful and thorough during my last maintenance appointment. I definitely felt like my vehicle was in good hands!
Farrouk Masri was extremely helpful when I brought my car in for service. He helped me work around the fact that I had work and a doctor's appointment, and made sure my car was serviced in the shortest amount of time possible. He was able to answer all my questions, and I left Toyota feeling very satisfied with the service.
Truman De La Cruz at Toyota Santa Monica was awesome. Even after we leased our Prius, he continued to help us with learning about the car and using the navigator. He took a lot of time with us and made the whole process of getting a car so much easier. Also, all of the staff made us feel comfortable and we recommend this dealership highly.
From: Mario Chizic and Jennifer Peters
Don't order parts here. Can't ever reach them on the phone. Ended up driving in to find that my part wasn't ready after calling them multiple times on different days. Once there I find that my part was now back order and they hadn't told me after intially saying it would be available to pick up the next day.
Take your business to any of the other much better run LA Toyota dealerships.
I took the car in at 8:30 and had a tough time getting updates around 12, when I called I got disconnected after many many rings, finally around 3 I called and found out the car is ready. The service reps are terrific.
Guillermo Galicia was great as a service representative. This is the second time I have had him and will now request him. He is very personable, even though he had to call me with a fairly big repair issue. He looked into available discounts and was able to apply it! Thank you Guillermo!
Pedro Perez was very helpful in getting me a rental car when I requested it. He also empathized with my great frustration at the length of time (2 months) that it took to get the display module for my 2008 Prius. I feel that it should have been mentioned that it was under warranty without having to push for that.
Juan Herrera went above and beyond to help me - I showed up after hours and he happily stuck around to check my car in for service. He gave me an accurate estimate for the work that needed to be done and found a way to save me some money. Super nice and helpful guy that made the experience of unexpectedly needing to get my car fixed mostly painless.
I was looking for my daughter's first car and stopped in at Toyota Santa Monica's pre owned lot. I was met by Mayer Kohan who truly listened to what we were looking for and brought us to the perfect choice, a Prius C. He was not only knowledgeable about the vehicles, but taught my daughter about car maintenance to make her car live a long life. We can't thank him and the entire staff (Mayer, Tammy and Hassan) enough for helping us with the purchase and financing this car. Car buying can be a daunting process, but not at Toyota Santa Monica.
I was looking for a particular model and color of car at the lowest possible price possible. SM Toyota provided me the opportunity to compare prices, locate the exact model and color car for me within 24 hours and delivered the following day. Can't ask for more.Mark Ashtini got the whole process going with my initial inquiry.
Guillermo Galicia was my service advisor and was extremely helpful, courteous and professional. I have been taking my Prius to this service center for three years and continue to receive excellent service.
The experience I had dealing with Gary Benson, Service Director at Toyota Santa Monica was nothing short of outstanding.
We live close to Boston, MA and needed to ship my son's RAV-4 to Santa Monica for the Summer where he had secured an internship with a well-known record company.
Logistics were complicated given approximate delivery dates. So I called this dealership out of the blue and asked to speak with the service manager to check whether they could take delivery so my son would not have to take time from work.
Gary Benson took the call and could not have been more helpful. He offered to provide me with his cellphone number so that the car transport company could reach him quickly, he stayed in touch with my son and immediately called him upon delivery, and displayed throughout the process the most professional, friendly, and helpful approach. When I asked him how much we would be charged, he kindly explained that his dealership was happy to provide this service for free since we were Toyota owners. I own a Sequoia and my sons both own RAV-4s! ( I sheepishly need to say that my wife drives a Lexus RX hybrid).
The frosting on the cake was that when my son went to take delivery, the car had been detailed inside out because Gary thought it looked pretty dirty after crossing the country on a car transport truck.....and again all this free of charge as a service to a Toyota customer.
More than anything else, it is Gary's positive "how can I help" approach that struck me the most. I can imagine how an extraordinary Service Director he is for his Santa Monica customers and how he must have assembled a team of "can do" individuals truly focused on service and client satisfaction.
One more reason for us to remain a faithful Toyota family....We'll be buying our 10th Toyota vehicle this Fall!
John B.
Wellesley MA
Always a good experience with Toyota Care, the shuttle is convenient too but I don t mind waiting in the waiting room with the coffee bar.
Once we'd settled on a deal, the sales guy (Kevin Foster) was a real pleasure to talk to.
Awesome place to get a Toyota. Sales person Anthony was so helpful. I can t find the words to how much he and his team helped us get into a lease vehicle with such a great deal. If you guys are looking for a great sales man, go to this place and ask for Anthony. You won t be disappointed.
Been there a couple of times. They are always friendly. And I always feel like they try to make sure am completely safe
I had a great first time experience with Toyota Santa Monica's Service Department. New to the area, I brought my RAV4 in for maintenance. I can't imagine more pleasant and professional employees. Ask for Guillermo. I've found my new service department.
My experience was great! Eddie Sandoval was extremely helpful, professional and kind and I will definitely be going back!
Never anything but a great experience at Toyota Santa Monica, from my purchase to each maintenance visit.
Keep up the good work!
Greg
Everything sucks here, the employees, the service except the awesome good quality cars sold here.
Worked with Justin Underwood, came in wanting a new Prius and a fair trade-in on our old, not-so-perfect-condition Honda Odyssey. We left three hours later with a new car and no Honda, without any hassles. Justin showed us the lease/buy options, and even though I would never have considered a lease, we did the numbers, and ended up choosing a shorter lease (the cost was similar to buying, but we wanted the short-term flexibility).
My Product Specialist was Dan Burns. If you are interested in leasing or purchasing a Toyota ask for Dan as he knows the product and the service he provided was far beyond anything we have received previously or expected.
Have dealt with Mark Lewis a few times now. Quick, efficient and direct.
Ricardo Rodriguez who I worked with in the service department took good care of my car.
Sean Hutchinson our sale person, worked hard with me to get the best deal possible.
They compensated me for a mistake they made in their ad.
I had a wonderful experience and was assisted by Joanne. A1 service!
Excellent service at Toyota Santa Monica my salesman was Edward Hayden. He was my salesman for both cars purchased and was very concern with getting me the right car after my 2016 Toyota Corolla purchased 11/15/16 was totaled by a rear end collision on 3/22/17. Edward had me approved for my new 2017 Toyota Corolla XLE even before my insurance co had paid off my 2016 Corolla. Edward had several cars for me to choose from based on my request for same model, color choice and interior. I am extremely happy with my purchase but more than satisfied with everyone at Toyota Santa Monica. I will referred friends and family looking to purchase a car to first contact Edward Hayden at Toyota Santa Monica, best car purchasing experience ever!
This dealership is great. I bought my car here too. Excellent customer service all around. They are efficient, nice, on time and give excellent customer service (and coffee and muffins!) Sam Mull was my contact this time -- he was great.
I had a great experience here and all the people who helped me strove for excellence and meeting my needs. Patrick Quiroz, who showed me the car was especially helpful in helping me find the perfect fit.
I just had my Corolla in for service at Toyota Santa Monica and had the best experience. Joanna Tsymbaliuk, my Service Manager, took care of everything. I really appreciate her recommendations, prompt service, smiling face, and regular updates on when my car would be ready. She even helped me schedule my next service!
Our family trusts her with all of our Toyotas. I will definitely be coming back for my next service. Thanks Joanna!
As a recent client of Toyota Santa Monica, I want to let anyone who is thinking of buying a Toyota to go there. I just had my Rav4 serviced and the experience I had having Ricky Rodriguez as the service rep was great. He's a terrific guy and certainly cares about his clients. Good job Ricky.
Chris is amazing!! The nicest guy, so sincere and smart. I would call him for my car troubles any time.
i was so fascinated with the assistance of Kyle Stevens. with out his assistance and accommodation, i still have no prius this time. so thank so much to Kyle Stevens, i really appreciate his help.
I always have a great experience when I bring my car in to Santa Monica Toyota. Sam Mull is so pleasant to do business with. He is always smiling, very professional, and takes the time to answer all my questions. I would highly recommend bringing your car here for service, and seek out Sam Mull, who will make the experience as pleasant as possible.
Worked with Trung Tran in the Internet sales department, made everything VERY easy for my dad and I. Very competitive pricing compared to other dealerships in the area. Even after the sale Trung was very helpful. Would definitely recommend !
Service was great and fast. Would highly recommend Aaric, who was cool and got me the car with minimal negotiations.
Mayer Kohan is such a nice man. He made my family feel at ease during what could otherwise be an unnerving experience, acquiring a new vehicle. He walked us through the process and took the necessary time to inform us of every detail, the good things as well as the caveats. I would highly recommend him to any prospective buyer. He offered to have us return to teach us about all features of our Prius prime advance. He is a consummate gentleman.
Trung Tran met with me and allowed me to test drive a 2015 Prius. He was cordial and professional and knowledgeable about the vehicle. The dealership ultimately made me the deal on a lease that I wanted.
I didn't have suffer through any of the tricky sales tactics that this dealership had pulled 3 years earlier (haggling over the price, trying to put me in a Camry when I asked for a Prius, etc.), and they lived up to the deal they promised me prior to coming in.
My only complaint is that they still kept me waiting for hours for the financial people to meet with me, and they tried to hard sell me on the gap insurance, despite the fact that I declined it several times.
Otherwise, leasing my new 2015 Prius was a surprisingly good experience, thanks largely to Trung Tran.
It is so bad that everyone is writing this great reviews about the service department, But for me it has been nothing but dissapointments every time I bring my leased vehicle for maintenance service.
It almost seems like they don't know the fact that it is because of us customers they have a job.
I am not getting into any details but today service advisor Sam M treated me like I don't matter and the way he talked to me was like whatever they are doing to my vehicle was coming out of his pockets.
It has happened more than once at this dealer but it does not help to complain to anybody since they know each other well and there are no consequences for bad customer service.
I wish I did not have to come here and deal with these people but my lease is from this dealer and I have to bring my vehicle here no matter what.
Martin Ramos was very helpful and kept us posted on when the care would be ready
Mohamad altahan
Hi Erik Oreliana
I would like to thank you about your services that you had presented to me your are very kindly and friendly so I would like to dale with you again in future
Jacob was very helpful in getting my car in, getting the maintenance done, and keeping me notified of the progress.
My car service experience with Christopher Rinker at Toyota Santa Monica was super! It is always a pleasure to have my car serviced in Toyota of Santa Monica because Christopher makes it a great experience! He is pleasant, quick, knows the business and a great guy!
Svetlana David,
The owner of Toyota Prius 2014
Thomas Soveg - very helpful and efficient service agent; thanks!
Joanna did a great job taking care of me when I needed my recalls and tires handled.
Brandon Donis was quite pleasant and informative. He told us our car would be ready in 1.5 hours, then texted us after 45 min that it was complete. When we arrived, he was smiling and sent us to Cashier to finalize the process. Very pleasant experience overall.
The customer service at Toyota Santa Monica service department is absolutely fantastic! Scheduling an appt. is very easy and my car is always ready before the expected time. My last service with Brandon Donis as my service advisor was outstanding! Brandon gave me a full explanation of what to expect on this service and on my next one. There are never any surprises! Brandon also followed up with me a few days later to assist me with another issue. Brandon is truly wonderful!
I love my Prius and prior Toyota cars, but this dealer is the worst. When I went to buy my Prius, they quoted me a terrible price and I therefore bought it at the Manhattan Beach Toyota dealer. Because I live close to Santa Monica, I occasionally take my Prius to the SM dealer for service. The people have generally been nice and accommodating. However, I have had an ongoing problem with my headlights going out every few months, and finally received a recall notice regarding this issue. As my headlights just went out again this week, I called to see if I could bring my car in today to get the headlights fixed. I was told they do NO work related to recall issues on the weekend--only Monday through Friday mornings (the time most people are working). Because I don't get paid time off that doesn't work for me. The SM doesn't give a darn, and they don't care if someone is driving around without headlights for the weekend. I have had much better experiences at the Culver City and Manhattan Beach dealerships. I may have to drive farther, but it's worth it!!
Most pleasant experience today, everyone was very friendly Alex Alonzo internet sales manager was very helpful. He made today happen smoothly giving me an amazing deal. I am so happy with my camry.
Sam and Ferrouk were both wonderful with the recent service to my vehicle. I am very satisfied.
Excelente customer service, Gene the finance manager was super nice and helpful.
I had the best service at Toyota Santa Monica yesterday. Normally purchasing/leasing a car is a hassle and takes forever. I want to thank Jose Alonso and Chuck Ueno for their excellent customer service. They were both professional and beyond helpful during the whole process. I will definitely be a returning customer and tell all my friends and family to go there! And I love my Sienna/Swagger Wagon!!!
Joanna was kind and on top of things. Glad she's back at this location.
I LOVE TOYOTA SANTA MONICA!!!!
I drive a 2007 Prius and recently broke down on a road trip. I was towed to the closest dealership in a town just outside of LA. This dealer took at look at my car and told me I would need a whole new transmission which was estimated at $5000 and my car was no longer under warranty. (AH!) This all sounded very suspicious to me... My car is just over 5 years old, 65,000 miles, and I need a whole new transmission??? And its not under warranty??
Well thank goodness I decided to have it towed to Toyota Santa Monica for a second opinion. Before my car was even off the tow truck, Marlon Castillo greeted me and after telling him what was going on he responded with "no no, you are definitely still under warranty." (!!!!!!)
And indeed I was! Thanks to Marlon and Toyota of Santa Monica and their expertise and knowledge in their profession, my car was completely fixed (about $6000 worth of parts and labor) under warranty! Needless to say this was a huge weight off my shoulders. Marlon kept me up to date with everything that was going on and even though my car took a little longer to be fixed than I was told, he made up for it by completely waiving my whole rental car fee! I drove my fixed up car away without paying a cent!
The customer service I received from Marlon was 100%!! As a customer of Toyota I went from being completely disheveled and angry with the other dealer to happy and thankful with Toyota Santa Monica. I felt as though Marlon went above and beyond his job title by making sure I was completely taken care of and not taken advantage of. He even made sure I knew exactly why and what warranty my car was still under so that I could get my diagnostic fee back from this other dealership.
All in all, I had a great experience and give mad MAD props to Marlon Castillo for being a great serviceman but above that, having class and tact with his costumers. I felt like he was on my side the whole time and was really truly there to do anything he could to help me out. (And thats hard to find...) I highly recommend the Toyota Santa Monica service department next time your car is feeling blue! :)
Dale was friendly, helpful, professional. Although I previously would request Joanna, who has now moved to Manhattan Beach, Dale will be my Go To Guy now. He called me when he was supposed to, made sure the service was completed on time, and had the car washed-- as promised. All around excellent service!
Customer Relations Manager, Mike Gonzalez greeted me as soon as I approached the drive. He said that a Service Advisor would help me shortly. It took about 2 seconds before a Service Advisor was there to help. Lucky for me it was my usual and FAVORITE, Joanna Morgan. I didn't have time to make an appointment but they were able to take me in right away and help me with the issue. The service was prompt, with a smile and they even threw in a car wash! I highly recommend Joanna. She been helping me for the better part of 6 years and has never steered me wrong. I recommend booking ahead. She always does her research and knows my service history. She's the best!!!
I've been to several dealerships and Santa Monica Toyota is by far the best.
Henry Park took his time in assisting me and my mom.
Being a older lady my mom needed a patient sales person to explain to her the modern functionalities of a car.
Henry provided just that by answering every question my mom had for him.
If you want a fantastic car buying experience without the pushing and prodding Santa Monica Toyota and Henry is for you.
My experience at Toyota Santa Monica was excellent. Sam Mull the representative was very good: friendly, knowledgeable, and accurate about the time required for the service. He also didn't try to sell me on any unnecesary things, which was appreciated.
I bought my new car from Toyota of Santa Monica and it was overall a very pleasant experience. David Gray was very helpful throughout the process. I would recommend working with him if you're interested in a new Toyota car!
toyotasantamonica.com
