Toyota of McDonough (formerly Hank Aaron Toyota) Reviews

Michael Green provides excellent service. He kept us informed about our vehicle being delivered. We are glad to do business at this dealership! Everyone was nice and friendly!

Mr. Jamin made m experience with Toyota of McDonough outstanding.. He was very knowledgeable with their inventory, patient during my decision process and displayed excellent customer service skills. Toyota is luck to have him as a salesperson!!!!!

I came with my husband and my in-laws looking for a used vehicle for us, we ended up buying 2 new vehicles, thanks to the services of Miguel and Gary.
Very happy with our new Toyota s with oil change included for life and warranty on the PowerTrain.
Thank you

I had a great experience at this location with my agent Shawnya Ramkisson. She was polite, professional and informative about the car I was interested in. After everything was done I was sold and purchased a car. I really appreciate her for assisting me. Thanks Shawnya. I look forward to coming back and getting my second car from this location.

My salesman Malcom Redd is the nicest salesman I ve met . He was very patient and understanding. He did not pressure us . He offered solutions when I got discouraged. He showed lots of compassion. After we purchase our vehicle Malcom went over everything I needed to know about the car . I highly recommend him . Thumbs up to Malcom Redd.

My mom and i purchased a 2006 ford five hundred. It was my first time to go with her. Ms Catanya Moore was very friendly very helpful with helping us find the one. Along with Mr. Mason the manager who took their time to help us. Would go again.

ABSOLUTELY FANTASTIC!!!
First and foremost, I d like to thank Jim Ellis on such a great business. The young lady, Victoria, on the service drive was very knowledgeable with my vehicle. She helped me reset my maintenance light, and explained to me when my next service is due, and what would be recommended. She then offered to take my vehicle thru the car wash, and when she returned, my car was SHINING! Not only was I happy it was clean, my tires were so slick and clean. What a great employee and personality on her! I can t thank Jim Ellis enough for finding stars like her. THANK YOU Jim Ellis on not only outstanding service, but AMAZING employees!

I'm happy with the certified pre-owned car I bought. I got a fair deal but not a great deal but I was ready to get a car and not spend days at other dealerships. They didn't pressure me about financing when I told them the interest rate I could get through my credit union. They knew they couldn't touch that.

What i didn't like is that they stick lo-jac on the CPO cars as soon as they come in the door and refuse to take it off. At first they tried to charge me way more than the lo-jac was worth. They didn't go over details of the warranty nor the features of the car. Of course they tried to sell me the extended warranty, which I declined. I got home and read the CPO warranty already covers much of what the extended warranty covered.

I had called before going to pick up the car and was told it would be ready. Got there and had to wait for paperwork to be printed. After 2 hours, I finally left with my car. My son notices that the car between the console and seats was not cleaned. It looked like someone had spilled a cola in the car. I had to get back to work so my son took it back to be cleaned. The salesman was extremely rude to him. The manager had to get involved. Took them two trips to the back to get the car cleaned.

Great experience and great service with Charles in the service department. He is courteous and dependable!

part in stock, easy to find on website. Delivery was prompt.

Great Service 100% Fazal Sher was awesome really helped me out. If ya'll come to this dealership make an appointment with him.

I m not sure what the circumstances were, but I got hit with 12 hard inquiries after leaving here and guess what, no car. I wasn t really being told everything going on, it went from little credit to not enough income, but by the second decline from an entirely different bank, I would like to think they d give it a rest. I called back to ask, left a voicemail, and have yet to hear anything about why there s so many. I went to a Jeep dealer yesterday and was approved within 30 minutes on a NEW car. Even though the service was great, the fact that I have to deal with that on my credit ruined the experience. Please be more informative with your customers.

UPDATE:
So I called Toyota because a few of the banks suggested I call the dealership to find out what happened, I spoke to a manager but he didn t say his name. I told him about all the inquiries. He looked up my information and tried to tell me that they only ran me 9 times. (He said that like it wasn t an issue). He started counting them in a low voice and I could hear him go all the way up to 15. Said he didn t know what was going on, they only ran me 9, and had a sort of what s done is done attitude. For them to have this kind of attitude when I specifically told Tisa I wanted to TEST DRIVE and that they shouldn t have ran my credit in the first place, Is absurd. This dealership is horrible.

David Washington was extremely helpful with buying my new car! Very patient with me, literally soent all day finding the perfect car for a good price. Lifetime Warranty As Well!! Great Job Guys and Thank You!

Fran helped me in buying my Toyota Highlander. Had a wonderful experience. Miguel help with all my questions about my tech questions. Had a great experience at this dealership.

Harby santos Awesome experience... very knowledgeable and pleasant to work with.
Got a new 4Runner limited like I wanted thank again for your help I recommend anyone in the market to go ask for Harby!

Gerald Hopkins was amazing sales person. I truly recommend him. He was not rushing us to buy a car, he really took his time and customer service was great.

The technical department do their work fine .and have expertise to repair any kind of the problem.

Great place for older model (1990 Celica GT) parts that are not obtainable anywhere else. The order was filled and arrived within the time stated (3-5 days).

The part was OEM exact fit will order all future parts from McDonough.

I just got new car from here and my experience was magnificent. I dealt with Leon, he is the top salesman here and he is great. He got me what I wanted, when I wanted, and how I wanted. The process wasn't long at all. Most dealerships, you're there all day, Leon finished the whole process in just 2 hours, if that. He is so upbeat, friendly, and willing to help you out as much as possible. My mother has been dealing with Leon for a decade and he is still the best salesman I know. If you go to this location, you HAVE to ask for Leon. He will take care of you, hands down. Thanks Leon!!

Schedule contact not available starting to believe this was wrong place to buy my new Toyota

Mr. Leon Poole was my salesman and he did a wonderful job on getting me in the car my dreams with all the bells and whistles. He listened not over talk me with salesman stuff. Thanks leon

I just want to thank Leon Poole for blessing me with a well kept up Camry. He's one of the best salesman I met one of a kind. I got seat warmers lol. Thanks Man!

Great!!! The hospitality was excellent the atmosphere was welcoming and relaxing. I actually enjoyed waiting for my car to be serviced

Miguel Perez, salesman, was tentative to my needs in a vehicle and William Mason, the finance manager worked the financing to my budget. No pushy attempts to put me in a vehicle above my budget.

Hudson T. was very patient with us and helped us find an amazing car with our budget! I would definitely recommend him.

Fantastic service from Myles Payne. He worked with us for a couple hours and listen to us until we got the deal we wanted! Very thankful for his time and patience!

After visiting 2 other dealerships this day, not being able to get what I wanted, on my way home I stopped by Jim Ellis Mcdonough, Toyota and I was totally surprised from start to finish with my experience!! I have NEVER had a brand new car, but the new 2020 Camry XSE kept catching my eye on the road. I went here and they worked the deal up just the way I needed it to fit my finances, had the exact color, trim and features I needed. Along with lifetime free oil changes and tire rotation. The finance manager got me a cheaper interest rate with Toyota Financial than the one NFCU pre approved me for! My sales Rep, Javon Roseboro was ABSOLUTELY AWESOME!! He got me the deal I needed, went over ever feature my car has to offer, and even showed me how to set up remote start from my phone! Not to mention, he found me a Car Fox little stuffed fox to take home to my daughter I am so happy to be a new part of Jim Ellis Toyota Family!!

Our Prius needed a bit of work done. The team at Jim Ellis including Sandra, Oscar, and Darell turned a difficult situation into a very positive one. Their belief in putting the customer first and doing their best in all they do shows. Thank you all, and we look forward to working with you again.

Grace was very nice and helpful. I will definitely do business with her again. I love my Rav4

Took my car in for an oil change. They were fast and affordable.

My experience with Robert Collins was tremendous. He followed me though the whole process. I give him five stars.

For a few years, I have taken my Lexus to Toyota of McDonough for oil changes and service. They always did a fantastic job, so I decided to try a Highlander. I intended to get another Lexus, but I had driven a Highlander in NC. Lucky for me, they paired me with salesman TIM SEEL. He was patient, informative, and very professional. He answered every question about the Highlander compared to my Lexus. Long story short, I love my new Highlander. TIM SEEL has taken time to explain all the technology features and other systems. No easy task, however, I haven't asked a question that TIM couldn't answer. GREAT JOB and I traded at home!!!

My experience was very good due to the wonderful salesman, Donate Robinson. He was so patient with me and did everything he could to Help me. He should be rewarded for his good work.

Jeromy Jones was incredibly patient and kind. He listened to my needs and helped me find the perfect vehicle for my lifestyle. He never once rolled his eyes about my indecision or bad jokes. The management and other employees were pleasant and helpful as well. If I don't keep this 4-Runner forever, I will definitely shop here again.

Robert Collins was very patient with me, I never felt rushed. He is truly an asset to your team.

Hated it horrible cars were all dirt and had dirt on them

Whenever I've taken my car into McDonough Toyota, I've been greeted right away . My point of contact has been Ms. Michelle Murphy (Service Advisor) she has proven to be a valued asset to Toyota of McDonough through her professionalism and product knowledge. She has demonstrated these traits from the question and concerns I have posed to her on a number of occasions. She is extremely dependable and conscientious . The service techs have always been very helpful. I'm treated like a valued customer, and they get my car taken care of in a timely manner. They even wash it ,what a wonderful surprise. It's always been a very good experience for me, and I feel that I can always trust them.

Jay was super helpful and patient in helping me find the right vehicle. The whole process was smooth and every person that helped me was super professional. Definitely check them out.

Mr.Santos if I could rate him a ten I would! His energy was amazing and he s very upfront and honest! He was very patient with me! Very knowledgeable and was very determined to sale me this car and I love it!!!!

Thanks Miguel for all the help! Wonderful to work with.

Harby was great to deal with! He found the car I wanted and got me the best deal! Call Harby for your next car purchase!

They will take your money put you in a car then call back for you to return it because financing didn t go through. Wait for your deposit money back they give you run around. OSHA will definitely hear about this and also my attorney. These folks will rob you! Stay away!

Rose Bristol was amazing during the buying process! She is truly a pleasure and it is clear that she keeps the customers best interests in mind! Ask for Rose!

Mike Smith was my sales person. Came in to sell my 2013 Toyota Tundra Crewmax. Sat down with Mike Smith and explained my reasons for selling the truck. He listened and went off to see if we could make a deal. He came up with a 2019 Toyota Corolla which was perfect for my future plans. Thanks Mike Smith for helping a future entrepreneur get his priorities in order. Thanks

This was by far the best car buying experience I have ever had. Harby worked hard to get me what I wanted. Would totally recommend Jim Ellis and Harby Santos!!!

We were very impressed with the service we received shopping for our new truck. Greg was extremely diligent in getting us the truck that we can afford and were happy with. It was a very great experience.

The Experience at Jim Ellis Toyota was more that great Neil Williams was Fantastic in Serving me And Miguel Perez was also Awesome in helping me setting up my android with the Rav4

Had to wait a while for service, but my Service Advisor Charles Shawn took care of everything. All of the people in the service department are extremely nice. Service Manager is also very understanding.

Last fall, mechanics at the dealership recommended I had a leak in my power steering line, and that my front shocks were leaking. Approximately, $1,000.00 in repairs. I recently had the vehicle re-inspected at an independent service garage, and they found that the repairs were not needed.

Victoria, in the service department was absolutely amazing at walking me through the process and explaining each step. She called once they ran the diagnostic test to say what what was found wrong with the car and was detailed in her explanation. She was very kind answering all of my questions. In my past experience I feel like OTHER mechanic shops take advantage of women not knowing as much under the hood as men and they tend to say things are wrong when they are not, just to make a more money. You know... taking advantage of the situation!! NOT at Toyota of McDonough. We were told it was one issue by another shop and Toyota of McDonough said no, it's this issue. This saved us over $1,000. Thank you to Victoria and her customer service and Thank you To Toyota of McDonough service department! I will definitely use them going forward.

PS... I bought my car from them as well back in 2014, this was the first time this car had any issues that needed to be taking into service. The sales people they had there at the time were just as AMAZING! Jamin Johnson was my salesman. Very patient and NOT pushy like some salespeople are known to be.
I will definitely continue to use Toyota of McDonough in the future and refer anyone I know who is looking to buy a vehicle or need great customer service!

Leon poole was awesome!! He got me in a car, and the process was easy!!

So pleased to buy my Toyota Corolla Hybrid from Gerald Hopkins, II. He is the most respectful, cheerful sales person to work with. He was so helpful in getting me what I wanted. Great guy!

Working with Rose Bristol at Toyota of McDonough has been a great experience, two times. Thank you Rose!

I was unsure the first time I went to Jim Ellis, the salesmen out front didn t seem interested in helping me. But after going inside to the showroom, Susan, one of their saleswomen, approached me and walked me through the new Camry. I didn t buy on that trip, but a couple months later after some more research I went back, Susan 100% genuinely remembered me, and did a great job helping me buy my new Prius at a fantastic price. The finance department was less pushy than most, simply helpful.

I have not used their service department yet.

Great experience here with Michael Green. Very professional everyone here is super nice!!

Came to trade in lease early and ended up getting a great deal on a new car thanks to Myles Payne within a couple hours got us a deal we couldn't skip out on thanks again to the great service provided by Myles Payne!!!

Very rude customer service; come at the appointment time to do a service on my car, yet still have to wait a long time for them to do the service. And yet after they finished the maintenance service, my car still giving a warning light and the message "car maintenance is required"

Charles in Service is amazing!!!! He's the ONLY one I choose to be my service man. He and I work very well together. He makes sure I don't waste my time because I am always so busy. He doesn't ever give excuses for anything, he only gives solutions. I have recommended Charles to several people because he is respectful, polite, professional, and you can tell he cares about the customer and the company he works for. When you meet him, you will feel his passion for customer service, hard work, and dedication.

Awesome Service and they were super packed when I went. They were awesome and quick.

These guy's are very professional, I really like their approach when they find something were your vehicle needs attention in terms of maintenance, no pressure at all, they leave it up to you, which is they way professionals should do. This place is very clean an modernized when it comes to customer waiting room, it is a place where you can really relax while your vehicle is in good hands.
I've use their services since 2008 and not once have I had a bad experience with this dealer, keep in mind service personnel has changed over the years but their standards continue to improve which I'm proud of their integrity.
Yes it is true you'll pay a little more but when it comes to reliability to their work is second to none. You know what they say " You get what you pay for it" and I prefer it that way.

Jeromy Jones Excellent slaes rep @ Jim ellis Toyota

Shawnya helped me with my 2020 and trading in my old one. She walked me through the process and answered every question. Also helped with my situation with trying to get my cosigner to sign to do the trade in.

Leon Poole and the team at Jim Ellis in McDonough are great to work with. Very happy 2x in a row

Everyone is always very professional and courteous. Thank you.

I am a first time car buyer and I drove down from Chattanooga, it was a 2 and a half hour drive. I told the salesman I found a nice used mustang GT for sale and was coming down to test drive it. The salesman I dealt with was Gerald Hopkins and he was super nice and friendly. He is a very professional salesman and was not your typical car salesman. He was not pushy or anything of that nature which made me feel very comfortable. Gerald is very easy to work with! He had the car ready for me when I arrived and even filled it up for me! He answered all my questions and made my first time car buying experience easy and go as smoothly as possible. I even got an email from him and his General Manager the next day! I am very impressed with the positivity and friendliness at this dealership. They are very customer oriented and seem to genuinely care about you! I would highly recommend this dealership!

My wife and I recently purchased a Toyota Sequoia from Mr. Leon Poole at Toyota of McDonough. I can honestly say this was one of the best car buying experiences I have ever had. Mr. Poole was low pressure, informative, funny and just an all around great guy. From start to finish he was nothing but professional and took excellent care of us each step of the way. We got a great deal and a great, a great interest rate and a great experience at Toyota of McDonough. Would purchase again! Seek out Leon, you won t be disappointed. Thanks Leon!

Thanks Miguel it was a great experience working with you. Even got me low low payments

Thank you Michael Green for everything!! Love my new Camry!! You are a good person and very easy to work with!!

We had a great experience buying my car. Everyone there was super helpful and informed. Our sales person, Robert Collins, made it a great experience.

Nice experience at this dealership. Michael Green was real patient and kind. I will recommend friends and family.

Visited this dealership with my sister to help her buy her first car. She found one that she really liked, and then the sales manager proceeded to try to turn a $16k car into a $24k car. They never could explain to me where the extra $8k was coming from.

My experience today was very professional short and sweet and to the point. Brand new 2020.

We had a very good experience at Jim Ellis Toyota of Mcdonough, Ga. Our sales person was Leon Poole and we would recommend him to anyone looking to purchase a new Toyota.

Harby Santos , has a great experience and didn t take long , I recommend him to anyone in the market for a used or new vehicle !

David Washington was my salesperson and he was very polite and gave excellent customer service . He got me in a brand new 2019 Camry! Thanks again David I will be referring others !!!

Jeff davenport was awesome go see him if you are looking for a new car

I saw a new Toyota Camry online which I inquired about. Ashley Bradley the internet rep. was very helpful. I was told to bring in my current vehicle to get an appraisal done. Once I got there they sent me to a new sales rep. I was very straight forward about what I was willing to do financially. He entered my information into their data base incorrectly for my employer. He then went to the finance dept. got an offer to bring to me. That offer was not even remotely close to what I wanted. I understood the price of the car was higher than expected. I was then told there was nothing they could do for me. I told him I did NOT want anymore hits to my credit. 9 credit hits later & wrong information added to my credit report is what I am dealing with. I do not fault the salesman because he was obviously new. I felt the responsible parties should have straightened this out on my credit so I contacted the sales manager who did not really seem to care or even bother to call me back. This was one of the worst experiences I have ever had with a automobile dealership.

Had a great experience at this Toyota dealer with Mike Smith. Mike was great from the start and made my experience easy, helping me navigate the purchase in a variety of ways. Mike's a knowledgable guy in all things Toyota, and he helps based on your needs, not his. Best experience I've had to date buying a car.

Dealership is set up for ease of use. Clean, friendly and full of great people. Closing deal with Finance people was super easy and Mike had set that up for speed and zero hassles before I got there on my second visit. Ask for Mike when you visit, but from the looks of these 1,000 reviews, MCD Toyota has some great people. Highest rating.

rory clarke was great to work with great car buying experience.

Mr.hudson is excellent salesmen,no pressure he takes care of us when we get our car.highly recommended

This was our first time buying from a dealership and Mr.Hudson help us out with a great deal on a Hyundai Santa Fe sport for a stealing price. He also worked with us over the phone due to that my wife and I living in Auburn Alabama. Very professional and just a really nice guy.
I 100% recommend Jim Ellis Toyota of McDonough in GA.

Relaxed and stress free with a very friendly staff.

Not only did Alex Ajuria go out of his way to meet my terms and requests but I also found out I would get a life time of free oil change service.

Thanks for your patience and conversation

Miguel Perez and Javon Harris and the Team at Jim EllisToyota of McDonough is Awesome. I love all the lifetime benefits of buing a new vehicle .

I walked in for routine service on my day off, not sure that they could accommodate without an appointment. As always, I was greeted graciously by Stephanie Wolfe, who told me there would be a wait but they would service my vehicle. I was then greeted by another member of the team in the waiting area, offering refreshments and to answer any questions during my wait. The time was not nearly as long as I anticipated and, as usual, the service was performed to my satisfaction.

I purchased my RAV 4 in December 2014 and since then I have never had anything but EXCELLENT service at Toyota of McDonough. I would recommend this dealership to anyone shopping for a Toyota!