Toyota of Huntington Beach Reviews

I ve purchased 2 cars and 1 truck from these guys and they re the best!

I have purchased 4 vehich1 from ToyotaHB. They have a great service dept and my sales rep Frank... he makes it happen. Thanks... crom a loyal customer! KB

I took my car because ofba recall and Omar was very helpful and friendly and my car was ready sooner than I expected which was great!

When I took my truck in for service they wanted to charge me almost double the price of an oil change then what Michelle told me over the phone. After driving out there and wasting my morning I decided to do it myself for a third of the price.

Don't waste your time at HB Toyota and go elsewhere. Plenty of honest places outhere.

I should have read the reviews before I wasted my time there.

Matt V. was awesome! Very informative on what features the truck had, did diligent research for what I was looking for, and just great guest service! Really appreciate all that was done by Matt V.

Sale people were super nice very knowledgeable about the truck. I did not feel pressured all an all good experience.

My service advisor Rick Rivera is very knowledgeable and polite. He took great care of me and my car! Car issues can be very stressful so it's nice to have someone who knows what to do. I highly recommend Toyota of Huntington Beach and make sure you ask for Rick! Happy customer!

I've been taking my 2015 Sequoia here for 2 years for my twice a year maintenance. Each time the team at HB Toyota has done a great job, everything done properly and in a timeof manner. Great experience each time I have taken in my car!

If you read one review, let it be mine, please. It will save you time and money. These people will act like they are your best friend, put a price online, change it as you walk in. They will say they approved you, promise you false things, overcharge you and pile on a bunch of unnecessary packages, then call you a week later to return the car.

Don't go here. They are the worst people. They will threaten you and break promises they should not have made in the first place.

Shady shady shady! Kam Foo is a fraud. So is Alex, their closer. So is Matt Sloan. But the worst one is Andrew. He is their so called manager. He will take your money, cash it, not approve you, hold your money and invest it in stocks for 10 days, then threaten to repo you.

The last conversation I had with them, I wanted them to write me an email so I had proof of something. That email took 5 hours. Twice they tried to creatively write themselves out of trouble. Luckily, I knew them by then.

Please go somewhere else. I beg of you. I have already reported these crooks to the BBB and the attorney general. Save yourselves the trouble.

I was family as soon as I stepped on the lot. There is no gimmicks just great service.

They met all expectations except time, 2 hours and 15 minutes for an oil change/filter/ and inspection was a little much. They were busy but not for the amount of time taken. I guess it's my fault for going on on Friday at noon. Otherwise I had a good experience and would recommend them .

If you have a Toyota , Huntington Beach Toyota is where you need to be. Ask for Steve he is a cool guy.

Just bought a 2019 Tacoma TRD Off Road 4X4 last Friday. Kenny was my salesman along with Alex Rosa. I have had bad experiences at car dealerships in the past, but Toyota of HB was the best experience my family and I have had purchasing a vehicle. I felt comfortable and never pressured. They gave me a great deal on my new truck and honored my Veteran status. I recommend anyone looking to purchase a new or used vehicle to give this place a shot. Again thank you Kenny and Alex for the great customer service and for helping our family with our purchase!

I went to have my car serviced, made an appointment, and showed up on time. They were pretty busy while I was there, but assured me my car would be ready by the time they closed. After a few hours, I realized that I had given them the wrong number, so I called, left a message, and headed back.

They were absolutely amazing! Not only did they call me back promptly, but they had my car ready, serviced, and they even were able to replace two recalled components that it initially seemed they didn't have time for. They were polite enough to hang around just a couple minutes after closing so that I could pay my bill and get my car. They were clear, honest, and extremely helpful. I will definitely be using them to have my car serviced in the future.

I have been getting my Prius serviced here since 2015 and each time it's a great experience.

Get there right at 6 to drop vehicle off for service and Ben still wrote it up and took care of it.

They service my car and always act professionally and make me feel secure they did a good job.

I found a great internet deal at Toyota of Huntington Beach on the used I was shopping for. After seeing the car and going on a test drive I agreed to the posted internet price. After working together with sales manager and finance department we left with a great deal.

My car serviced here about once a month. I drive for Uber and Lyft.they've always given me great service at a reasonable price.

11.2019 STOP CALLING. which part of NOT Interested, you don't understand.
downgrading to -9 stars. Never ever give them your number. They will keep calling and calling.
I have blocked their number(s).
Gina, I have left you a voicemail of my complaint. I have also contacted an attorney of your spam calling practice.

9.2019. I was comparing Rev4.. unfortunately the quality and the options were poor.
Also tell the sales that you are not interested otherwise, they will keep calling, calling and calling...

Last time I took my car there it was damaged.....they had it painted and fixed.....yesterday, Multiple gouges on the same bumper they just fixed last time.....so proof the damage was already there, AGAIN......left a note and a voicemail for cesar the service manager, NO CALL BACK and they have been open for well over 5 hrs.......they could care less about their customers... dont bother going to this toyota!

A salesman just called me asking if it s true that I m looking for a new tundra, told him I m busy and I would call back, the dude hung up on my face, one star!!!! On my way to yelp too.

After being very frustrated with car shopping we finally found a car we liked on their website called before we got there they said yes car is still available. 10 mins later we show up and we ask for the salemen who i spoke with on the phone and he says unfortunatly the one we called about has sold. Go figure classic bait and switch because they just so happen to have another one. Well, we go to sit down and i have never been so insulted in my life. Sales guy Eduardo was horrible. Had to leave 3 seperate times, he told my wife that she didnt need me to make the deal happen and that my trade in was a mistake to even own that car. Anyways after having a huge argument we finally came to terms financially that made sense that took 2 hrs to do all while I had a 2yr old son who was becoming impatient. Well we have since had the car for about a month and now i got a notice from the dmv saying the smog wasnt done so transfer of ownership is incomplete. Not only is it illegal to sell a car that hasnt been smogged now i wonder if the safety was even completed. They did say they just got in on a trade in so they just wanted to sell a car without even making sure it was ready to sell. Way to go Toyota of huntington beach.

On a side not our original salemen Patrick D. Was fantastic but some how we got stuck with a total ahole who i mentioned previously.

Great place to buy a toyota, See Scott Marino, great guy.

When I've made appointments for service I've been satisfied with their promised and fairly short wait times. As for the spacious customer lobby the various media cacophony playing from 3 or 4 devices, in particular the heavy base beat from one, is more than annoying. Bring something for your ears and equanimity if you must wait.

Just got my 4Runner serviced after 10k miles. Was in and out in less than an hour and got a complimentary car wash! Thanks THB!

This place made me waste my time , they called me and assured me the vehicle I was looking at was available . I drove almost 30 minutes before getting a call that it was not available to see, complete waste of time and unprofessional on their part .

I had the pleasure of meeting with Matt Van Waardenburg.

Prior to meeting Matt Van Waardenburg in person, we conversed over the phone and we discussed the written offer from him. The offer was a lease cost of $375/month for a 2020 Rav4 Hybrid LE with $2,000 down payment. When I arrived at the ToyotaHB, I told Matt that I have been to couple of dealership that day where they made similar offer but when I showed up they actually did not have any Rav4 Hybrid and asked me to wait at least 2 more weeks if I still wanted a Hybrid Rav4.

Matt Van Waardenburg kept his promises. Toyota of Huntington Beach not only honored the offer, but also allowed 15,000 miles per year.

My shopping experience of my Corolla was fantastic, good atmosphere, affable treatment and they filled all the expectations that I had.

I had the 20K service package done here. The check-in was efficient, they offered a shuttle service, and the job was completed within a few hours despite being very busy. Everything went as well as it could.

Everyone at HB TOYOTA was very helpful and focused on my needs. I have been to two other dealers in SoCal. Huntington Beach Toyota by far has the the attention to detail I was looking for. Thank you all for getting me into my new Tacoma TRD Off Road. I m loving it!

I drove all the way down here from palmdale (over 2 hrs one way) yesterday, after filling out the forms online and speaking with the rep 3 times. I went to ask my in-laws in Van Nuys to watch my 2 boys because I was guaranteed to drive off the lot with a car,of which they have a selection for me to pick from,pay sign and go.' Mind you 3 times these people called me and told me ALL paperwork was fine, spoke to the finance manager and she said the same thing. 'The down payment and credit and all the paperwork have been reviewed and you can come in' she said. So I made my journey in my car which I had explained to them wan't safe and had to stop to ask my brother to continue to take me down to them from Whittier. Ive had all these people stop what theyre doing, wait another 3 hours for them to show me cars that were very nice and I did approve of only one @13,995 with a back up for 6,995. My credit isn't great and went bad before I could start it, and even in discussing this along with confirming my down payment over the phone they told me to come down. I spoke with Eduardo (very nice guy), which later explained to me 'youre approved, but we need 2500 not 1500 for the car you want. Which is acceptable because it was a newer car but I didn't have it and was told several times 'can't you get it?' and several times I said 'no, I have 2 small boys that I need to have taken care of, i'm not rich but they're safety comes first.' I got that question about 6 times. When I decided to go with the lower priced car since the manager kept saying no to '1500 now and 1000 in 5 days deal', since it was the first or second car they showed me. They told me either way they would need 2500 regardless of the price. Needless to say I went off. I drove over 100 miles asked all these people for their help because I was ASSURED not once but several times that I was ok to come in with my paperwork and my down payment. POOOOOOOOOOOORRRRRRRRRRR service, customers are the way you make money yes, so you decide to lie to people and treat them any way you can? BAIT N SWITCH IS ILLEGAL IN CALIFORNIA. If that's not bait n switch terms, then I'm not a mom. Good luck buying from these guys. I wouldn't recommend them to my worst enemy. Thanks for wasting my time and money guys! You're great at that!

Great service and constant contact to keep me informed.

Thank you Oscar Solis got helping me find the perfect car!

friendly, prompt, customer service ; reliable service dept.; return customer for over 20 years

Had an amazing experience with Toyota of Huntington Beach. Couldn t imagine getting my new car anywhere else! Next time I m in need of a car I will most definitely be coming back.

Thank you Toyota of HB!!

I've been to several dealers looking for a used truck but didn't like what I was find and some of the salespeople I had dealt with. I went to Toyota of HB and ended up with a brand new Tacoma. Everyone I came into contact with were awesome I highly recommend seeing Bruce Tine, he was great to deal with and showed me all my options And I'm completely satisfied with my purchase. Thanks Toyota of HB. I'm still smiling

Amazing service from both the sales person Paul and our finance guy. They took such good care of us, I look forward to buying my next car from them in the near future.

Forget whatever you think you know about dealerships and the experience you think you d have buying a car. Toyota of Huntington Beach will blow away any and all of your expectations.
As a previous customer of BMW I ve become accustomed to five star service.. so trust me when I say that Brad Pringle took my very definition of exceptional service and exceeded it twenty times over. He is an absolutely phenomenal person to work with. I left not only with a smile on my face and money leftover in my pocket, but also a beautiful new truck.
No matter who you are, or what car you own, do yourself a favor and make Toyota of HB your new dealership.

I always receive excellent and friendly service at Toyota of HB

Had a great experience with Victor, our salesman, and with Andrew, the finance manager. Will definitely be going to Toyota of HB for all my Toyota needs!

Bruce was phenomenal and informative when helping me with my RAV4 lease. He was thorough and answered all my questions regarding being a first time leasee. Thank you guys!

Went on Sunday after having a bad experience at Kia. Jesse help us out to get a new truck, loved the customer service he new exactly what we where looking for and help us out to make sure our experience there was a good one.

jakob is an excellent salesperson and the entire staff really care about their customers!!!

Fast and friendly service. The cost is a little higher than your standare corner mechanic, but you can leave with the peace of mind that your car hasn't been messed with.

Courteous service. Matches competitors service coupons. Free coffee and doughnuts. Free car wash too after servicing your vehicle.

Wonderful, painless experience, just over 3 hrs to seal the deal and drive off with a brand new SUV.

From Matt in fleet sales to Ben in Service, I have had excellent experiences with Toyota of Huntington Beach. 5 months after my purchase, Ben texted me to ask if I wanted to set up my appointment to service my car, seeing as how maintenance is included for the first two years. Of course! The process of setting up my appointment was completely done via text in a matter of minutes. The day of my appointment, Ben greeted me and got my car in immediately. He even texted me when the work was done. My car was washed and ready to go in a matter of hours. Who could ask for anything more, and at zero cost?

This dealership has great service. My service advisor, Omar, was very friendly and helpful!

They are quick, they are courteous and they are great to deal with overall.

I do not recommend these guys... go somewhere else... run forest run...

Moving from a different country I had some rather unique challenges in purchasing a car. The folks at Huntington Beach Toyota were absolutely amazing to work with and very accommodating. Not only were the sales side of the house knowledgable, friendly, and provided great follow up (thanks Dalton - 5 stars alone for this guy!), the entire staff through to finance and management was easy to deal with and understanding. Even the front desk was extremely accommodating despite handling 4 calls at any given time. I would definitely buy a car here again, this review was well earned.

They have always taken care of us and helped us get what we want, love going to them when I wanna purchase a new car :)

The work was presumably correct however they washed my car but failed to dry it so I had to do it , then and only then, did he assist.

The right vehicle at the right price. In and done in 2 hours. That is a record time for me!!

Rick is friendly and very helpful always . I would only come if he is there. They all need to be like Rick always have a smile to customers .

Bait and switch 100%
The car we wanted was online for $19k+ and when we were going to do the paperwork automatically went to $24k, salesman said because of dealership repairs.
And when. I asked why they couldn't specify the number he said because they couldn't do that online.
Plus employees don't seem to take coronavirus seriously. It's disappointing to see that they may think in OC the virus doesn't exist anymore.

Even though I bought my 2006 Tundra elsewhere, i get it serviced here due to the outstanding staff .

There is nothing here. I recommend Elmore Toyota. They give you better deals than no deal here. Bad!!

Rex T. was very helpful & kind. He kept me update throughout the whole repair process. I 10/10 would recommend Toyota of HB all of my family & friends!! :-)

Horrible sales services. I did not buy my car from them, they had a "typo" on the final contract for an EXTRA $10,000! Disorganized service, kept being passed around to different people. WOULD NOT RECOMMEND ANYONE TO GO THERE.

As always, kind, attentive and efficient service was rendered by all. Tony Avila was extremely helpful andoffered vertygood suggetions on car care. I highly recommend Tyota of HB

Salesmen wasn't extremely pushy. I cant stand pushy salesmen. Just took forever to complete the deal. Other then that was an okay experience.

5stars because Tim was a great guy to work with. We came back with questions about the car, Flavio answered everything and was very helpful

Watch out!! Toyota of HB is participating in the Verify and Go marketing scam. You may wish to google it.

Best car buying experience, hands down. From the moment we walked into the dealership, everyone was professional, knowledgeable, and made us feel like family. The sales manager Josh Bombard is incredible and really took the time to make sure we got a great deal on the car we were looking for. We will definitely go back to HB Toyota again and again for anything we need.

I've bought many vehicles in my life and was pleasantly surprised by the experience I had with this dealership and my salesperson, Matthew Van Waardenburg. Matt was down to earth, easy to work, efficient, and didn't play games. He respected my time, and did as he said he would do. His efforts saved me much time when I arrived to sign documents before getting my kids from school. The dealership was appealing with a recent remodel and all-around pleasant, for the short time I was there. ;o) I highly recommend!

Easy to work with the Staff especially Dalton Keeton! Made the transaction run very smooth. Happy customer!!

Awesome service. Matt V in sales is the BEST I HAVE EVER DEALT WITH.

Toyota of HB is great. I worked with Dalton in sales and Marc in finance. They both were awesome. They made the car buying process as easy as possible. I am planning on going back for a 4Runner soon. I love my Tacoma. Keep up the good work guys.

I brought my car in for a recall. They called and informed me my front tires needed to replaced, but they had to order them and they would arrive the next day. I said ok and then when I called they said I said no. The only reason I left the car overnight was because the tires. Bad communication.

Great Service. Sales and finance made it the easiest experience we have ever had getting a new vehicle. No hassle, no pressure and great deal when it was all said and done!

Awesome people!! From sales to service the customer service is great!! Came in for service, had the complimentary shuttle take me to Norns to get breakfast. When I got back my car was ready and they even washed it. How nice of them, I usually go to the carwash next door.

Fast, friendly and excellent service as always. I took my car in for service without an appointment but I was able to get a technician to service my car right away!

I recommend Toyota of Huntington Beach to anyone buying a car. If anyone wants to buy or lease a car Ask for Daniel ROD Internet Manager He will give you a good deal based on your budget .

Sandra Sosa was our sales person and she was great! The service department is just as awesome!

Just had my Prius in for the 40,000 mile service. Rick was fantastic and when I asked about a coupon for alignment he found one! And my car was washed at the end of service in the time promised! Thank you!!