Toyota of Deerfield Beach Review

Today they changed the oil in my car. The place is wonderful. Comfortable , you can watch TV, drink coffee or chocolate. The people treat you very nice. And was very fast to do the service. Thank you. Toyota.

The best place to buy your car and meet a good friends, turning a part of your family.. Look for Carlos Baiano & Team!!!

Very friendly and responsive sales team. This is our 3rd purchase / lease from Deerfield Beach Toyota.

Safe, no waiting with appointment, reasonably priced, courteous and professional. Highly recommended.

I have been to the service department two times now with appointments. Both times i have been their not one person would help me. On the second time I waited outside my car patiently for over 15 minutes, i asked an employee for help and before i could even finish my sentence he said that someone would be by to help me.
After 20 minutes of nobody helping me I just left. I emailed them on two separate occasions and have yet to hear back from them.

Look every day the team Carlos Baiano and all of his team especially Danielle will give a great service 1000 note parabesns to all. Severino Bernardino.

Wonderful service! Highly qualified and attentive staff. A delicious cafe!

Nice service man.
Just took a little long.

Service is good especially when you have a top notch Mechanic like Nick Badea and friend you just can't possibly go wrong professionally also Faith really took care of me today

My first dealing with the dealership. I needed service to assist me with a 60 month Toyota battery and was told by the service manager, Darren Palmer, that he would not honor the 60 month warranty on a Toyota battery that was in my brand new car when I purchased it. He insisted I purchase this battery as a secondary battery which was not the case. Due to his lack of customer service, and rudeness along with failure to listen to the customer, I would never encourage anyone to go to Deerfield Toyota. I will do everything to discourage anyone from going to Deerfield Toyota. I would never want another customer to go through what I went through with Deerfield Toyota. Do yourself a favor and go to Palm Beach Toyota, you will be thrilled with the outstanding service they provide.

Excellent service done right and on time. Friendly staff and the truck was way cleaner when I drove it home!

Manny Pierre was my maintenance advisor. He was efficient and very fair with the cost of my oil change today. Thanks Manny:)

One of the best service that I have ever had coming into a car dealership, all thanks to Stephanie Godinez.

Very bad attention from the service department (specifically Frank)

They agreed to contact me to resolve and they NEVER did. I went again since they have to solve that problem for me (it is a new car in 2021) and some manager drove my car with me and told me that he had nothing. I tried to explain to him and he said he didn't see anything. You have to be blind not to see it. Unless you don't want to see it and want to be IRRESPONSIBLE. Very bad service. I do not recommend it to anyone. If I could make public the number of times I have gone for the same problem, no one would do service with you. About 6 and they didn't solve me. Days of work and money lost in addition to my time, which is the only thing I will not get back. BAD SERVICE.

Manny in the service department once again exceeded my expectations. this is my second time receiving service from him and he was friendly. Awesome guy!!

Got appointment for 11:45 am, got there at 11:30 am, i was told if the car doesn't have exactly 5,000 miles over last oil change, i would have to pay the free oil change that came with my new car. car got ready at 2:40 pm and they forgot to vacuum and check tire pressure, i complained and car went back, around 3:15 pm car comes back only tire pressure checked and not vacuum, i will never go back for new car.

It is the second time I went to Deerfield Beach Toyota Dealer. This second time I m not very happy about customer service. The agent looked a little irritated, as it was not a good day for him. Nothing friendly or kind, because of this type of service people don t come back.

This is probably the best Toyota dealership! My car had a weird noise when COVID first started. I went to Lipton Toyota and Toyota of North Miami Beach and they both said that it was caused by a car accident. They never even checked my car. Someone told me to go to Toyota of Deerfield and speak with Mike. Yes, I was in a car accident, however, based on the pictures from the insurance company, it had nothing to do with the noise. Toyota of Deerfield checked the car and the pictures and realized that it was my transmission and that the warranty would cover it. Those other Toyota's didn't want to do their job because my warranty was getting ready to expire. Last week, I started hearing a rattling noise, so I took it to Lipton. The same thing, they did nothing. Again, I took it to Deerfield, and of course, they fixed it and it was still under warranty. GO TO TOYOTA OF DEERFIELD FIRST!!!!

Went into the dealer with a lot of numbers and facts and got exactly the car I was looking for for the price that was my target price. Faculty was by far the most pleasant dealer I dealt with when looking for my new car. If you are able to do your own research and know exactly what it is you want I would highly recommend going to this dealer.

Won't be coming back. I honestly never leave reviews and waited a bit to be sure before posting this one. Made an appointment online, seemed pointless as I still waited about a half hour to even be spoken to (in which it was rushed and I seemed to be more an annoyance than a customer because they were busy). I have an older Tundra and knew the issue I was having with AC and was shocked when I was told repair (which included replacing items that were not defective) would be $2000. Received a bit of attitude when I expressed my surprise but it's all good, I have thick skin and more patience than most. Took it down the street to a recommended non dealer garage and had it repaired for $500. I lost $130 to Toyota dealer for even having the car looked at but I chalk it up to a lesson learned knowing that I'll never be returning.

Very happy with help provided by Service Tech Jeff Wade today on my Camry.

Good pricing and Good After-Sale Support with my wife's new car.

Today I was attending by Frank who wasn t the friendly. When I told him I have a coupon and I asked him if he has available, he said no then I went to my car pick up the coupon I had but unfortunately the one I had it s expired and the same situation happen in the past in other Toyota dealer and the attendant give me the discount as a costumer for many years. I felt no consideration because the Toyota dealer always send me the coupon. Would be better costumer service if I go for service if i don t have the coupon to show, should has the coupon in my file. Specially now in pandemic time we don t want carry paper and pass by.

Great experience as car buying experiences go. Connect with Andres-he is good people.

Everyone was extremely friendly and made my first new car buying experience very pleasant. They were patient and helped me and my father decide on the perfect car for me. They go the extra mile and for that I am grateful. I would highly recommend them and all staff to friends and family!

The process was smooth and quick. Alejandro and one of the finance agents, I forgot his name, went above and beyond to help me. Ingrid, one of the finance managers, explained the last few details while going over the paperwork with me. She's really nice. I'm a very satisfied customer.

I went to Toyota to have a service done in my car but them i change my mind, i got the attention that i needed, everyone were nice, i think it was a great deal for both of us (me and Toyota) .

The service was great. Ana Maia and her team were so warm and inviting. They explained everything and gave me a great deal! Amei demais !

Very nice, the staff is very nice and they help people who need to buy I recommend it Juan Ocampos is very good and the financier who attended me Andre Mantoan is very nice and attentive

The profesialism of their staff is a top notch, from the moment you arrived, the great you guideded you to whom you made the appointment with.
I have the pleasure to have Mr Fransisco Plaza who was really on time, professional, knowledgeable and friendly get my car ready as he promised the time, this place is a great place for service and buying experience. Great job. Thank you Mr Fransisco Plaza.

I had the best experience with Dwight and I did not think it was possible for this industry. He actually cares about you as a person and wants to get you in the automobile that is perfect for you. Good people still exist! I am sending me mother to him knowing that she will be in good hands.

Vladimir and Duane were absolutely amazing. This was such a smooth process!!! I recommend Toyota of Deerfield for your next car!

The best part about buying my car at Deerfield Beach Toyota was working with my salesperson, Bonnie Schaefer.

It s been 3 years now and she still helps me whenever I have an issue.

I just serviced my Camry SE on 5/3 and Manny, the service writer, was excellent! I wholeheartedly refer this dealership 100% for your next purchase but make sure to ask for Bonnie and tell her Lou Rodriguez referred you!

Bonnie was excellent and made the process very simple. In and out in under an hour

I waited for the dealer shuttle to take me to work for over half an hour. Then the lady at the cashier told me it s gonna be another half hour wait for the ride. I took Uber to work instead.

A good service and punctuality, Faith was very kind and attentive.

Cham Washington is very knowledgable about the vehicles he sells. Charming and professional... he is a great representative of a very well run dealership. Our visit to Toyota of Deerfield was such a pleasure thanks to him. We would choose Toyota of Deerfield over a more local dealer because of him.

Awesome! For several years I had an amazing, caring service guy Walter and was very sad when he left for a career change. Hesitant to go back I did and they gave me Jeff. Great and helpful vibes, just like Walter. I love this service dept so much that I travel 25 miles, passing another dealership because of how they take care of me and my Camry girl! Best guys around!

Spectacular service from initial check in to completion
Francisco was extremely helpful answered all my questions and provide the best customer service
I would highly recomend you get your Toyota serviced here

People were friendly but SLOW. We bought the car in 20 minutes and were stuck there for three hours and there was no financing. The background music had a non stop base beat to it. I complained to 6 different people about it with no one doing anything about it. The head of finance finally got it stopped but that was the other end of the building- extremely uncomfortable experience

Excellent experience at getting 4 new tires yesterday. Service advisor Mario was terrific and Richard in tires was also fantastic. Thanks a bunch. Definitely coming back the next time for service.

Had a recall on my Toyota corolla so I called in at 9:05am to schedule and appt. By 9:20am I was in the dealer with sweet Larry. He was knowledgeable and super nice. By 10:45am I was in my vacuumed and lightly washed car- out the door. Couldn't ask for a better experience. It was clean inside and they have a cafeteria as well. Big waiting area. Would go to this location again!

Very easy experience buying our new car. Elizabeth was the only sales person of the three dealerships in my area that took the time to follow through on my purchase from outside the USA. Daniel and Jason took the ball from there as well as Richard in inventory. The team worked together to get me the exact vehicle I requested. It had to be ordered new from the factory in Japan. I was told by the other dealers it couldn t be done. Deerfield Beach Toyota told me 6 to 8 weeks, they did it in 5. Ingrid in finance wrapped up an even better option then my preappoved credit union loan. I m very happy with the whole process.

Thanks for Carlos Bahiano, Ana Maia and Sergio Bermejo, for the assistance to buy my fist Toyota Camry in Florida , grey job

If I could give a rating of Zero or negative zero I would,
I purchased a vehicle from Toyota of Deerfield Beach on Dec 31, 2018. I was the last auto sale of the year.

The finance manager (Mike) ran me fast through the finance contract and I signed every page, I negated all the upselling he tried to push on me. Till this day I do not have a copy of the contract because I was told that I could pick it up later on January the 2nd 2019 which is the day I picked up the truck , furthermore, the salesman told me that all paperwork would be e-mail to me later, which has not happened.

On January the 7th I received the paperwork from the bank regarding my loan and when I checked the numbers I found a discrepancy of $ 2500 added to the loan. I immediately got in contact with the dealership (Mike and salesman) and I was told that they had to review the paperwork to find the issue.

This is a very expensive truck and to have an additional $ 2500 charge that has not been explained in detail is theft.
I have all the proof on paper of what the dealer agreed to sell the truck for plus in adding all the fees associated with this dealership, the numbers do not make sense, math is perfect and this is no mistake.

After trying on my own to get a credit and have no response, I feel that this is a deceptive practice that needs to be exposed and the players involved.
A week later and I have No: car manuals, copy of the Carfax, or any of the paperwork I signed, BEWARE OF THESE PEOPLE

WELL AFTER SPEAKING TO A VERY NICE LADY THAT REACHED OUT TO ME, IT SEEMS THAT MY DISCREPANCY WILL BE RESOLVED, 5 STARS FOR HER

Bonnie & Kevin you all are awesome! I am so blessed to work with great people on leasing my new 2021 Tundra. They just not trying to take your money but educate you and the right direction on getting you a car/truck!

As always, very professional, good environment and also an expression machine courtesy of the dealership. Great place to purchase and service the vehicle ongoing as they address your concerns right away.

Great, great experience! This is our third Toyota from Deerfield Toyota, and it just keeps getting better. Wes was a great help with our final decision. We shopped around at quite a few others dealers, they paled in comparison to this dealership. They know how to treat their customers. Thanks, Alison

I had the best experience with Marianne, Bonnie, Jeff the are the greatest. Only place to buy a car.

Very disappointed, nice location and atmosphere, the facility is top notch but the negotiation practices in the purchase were old school through the keys on the roof kind of place. I bought a new 4runner elsewhere but it was the same terrible experience in negotiating.

This was my 1st visit to this dealership and I must say it was Much better then Al Hendrickson I'll definitely be coming back

My service advisor Henrique was very professional and very helpful. Excellent customer service.

Good price for oil change , I was going to give 3 stars because the oil change services took me 2 hours , but they did apologize, they explained to me that services was getting some bugs ! I understood and decide to give 5 stars . My car after finish the service was good , well balanced and the car wash is very good , they used some kind of car wash that makes my car shine as new ! I ll be back next month , just let s see about the waiting time !

Transparent, caring and personable dealer. My car salesman, Joel Salazar, was very professional and thoughtful, and took the time to make sure I was taken care of. The manager and finance department were amazing as well. I couldn t speak more highly of Toyota of Deerfield Beach. They re a great group of professionals.

Ciro was a great seller.As soon as I asked pictures of the car and information, he prompted helped me.I was impressed how efficient Ciro was.Amazing customer service.The whole process was very smooth.

Larry was awesome! Very helpful! Thank you will be back!

Only Brazil has wanted to kill the other with "smile" on the face. We all know that Toyotas are excellent cars, but Brazilian community, look for toyota dealers who do not have only Brazilians "running the sales".

I came here to see if they could put the rubber break peddle covering back on the break peddle to my 2014 Camry, as I'm in from out of town. As I stood around for 15 minutes, I never got greeted and recognized so I could ask if it was worth taking care of the rubber break peddle covering here, only to get a couple of looks by the service advisors as thier customers came and went. I finally said something to the one front desk area, who ultimately did get me someone to take care of the matter quickly and we on my way. That is why I am giving 3 stars, which is a bit genorus.

Toyota of Deerfield Beach is the best place to purchase, finance and/or lease your car. My sales consultant was Diego, he handled the situation nicely, respectfully, and had a lot of patient toward me. He made sure that day I had a good deal and went home with a car.
And Mr Nick was very helpful.

Thank you Toyota of Deerfield Beach Team!

Faith was extremely helpful and accommodating! Excellent service was given!

poor customer service
waiting years for a part ordered on recall
poor follow-up
part department does not have a person===only
a voice that says "hold on"
the music is loud and i can not dance to it.
HELP ME HOWARD

Excellent service always. Mike is my service guy, and he is the best. Thank You Mike..

Great experience working with AJ and Jose in buying my new 2021 Toyota Highlander! Very professional and helpful throughout the purchasing process. I was in and out in under 90 minutes. Love my new car!

I, along with most people hate car shopping. Bonnie was my sales person.
Not only did she make it pleasurable but she was extremely knowledgeable and professional.
Bonnie actually made my transaction of purchasing a new vehicle fun!

Friendly, loving and caring sales people. All very helpful and accommodating. Great service and I love my new car! :)

Wonderful!!
Excellent!!!

Toyota of deerfield service my Toyota tundra Friday, I didn't have to wait too long, service manager was very courteous and friendly, they did a great job servicing my tundra. Thank you so much!!

My experience at Deerfeild Toyota was nothing but excellent. I was in dire need of a car car and had already sold my old car, I originally spoke to Joel on the phone and explained my circumstances as my credit wasn t great. I didn t want to run my credit if I wasn t going able to get anything. We scheduled an appointment for me to come see some cars, at the very last min something came up in my credit history that I thought was charged off. For two straight day, Joel, Juan, Diago, plus more fought hard to get me approved by the bank. I am so happy and grateful I found them they literally saved the day! I would rate ten star if possible.

Wonderful staff. Make you feel at home even if your not purchasing a vehicle especially Stephanie. She's a delight !

Really good service, free Latte s and a great waiting area.

Always 5* Manny is so professional & aways makes sure my car is well taken care off
Thi

I just recently purchased a pre-owned 2002 BMW 530i at Toyota of Deerfield Beach. Heather-Ann in BDC told me about this vehicle when it came in knowing that's what I was interested in. I met with Craig S, who was very accommodating and friendly. After some negotiating Craig worked with Dominic to give me the best price they possibly could. Veruska in finance was a pleasure to work with to finalize the deal. The next day I followed up with the managers Matt and John regarding some questions with the warranty I purchased and assured me any issues would be resolved hassle-free. The people at this dealership genuinely care about their clients and I felt that in the way they handled their business.

Software update on my Prius. It was finished when promised, and washed as a bonus. Thank You.

I was very well attended, my car is wonderful I am in love!

Dropped in without an appointment for an oil change. Valet immediately greeted me and brought me to Advisor Mike. He was in the midst of helping another customer over the phone and had the actual tech working on that car conference with him to explain the issue so a decision could be made. Mike kept checking in with me and reviewed potential issues, but no pressure to do anything today. The car was ready within the specified time frame and I was comfortable waiting in their designated area.
The TV was inop, but everything was clear so you could effectively practice social distancing. AC was at a comfortable level and vending machines visible. I was offered courtesy shuttle service, but opted to wait and get some work done. They have booths with an extension cord so you can charge up your device and it gives enough privacy I felt ok to take a call
Based on my experience with Mike and the Valet will definitely come back again to this Toyota for service.

We loved this place, the dealer was extremely awesome! We didn t even intend to buy a car, and at the end of the day we made a very good deal!

Amazing experience purchasing a car here Shane is top notch and gave us terrific deal well worth traveling from a far distance it's nice to be treated with great respect from Shane and all who work here a special thanks to Cindy the manager for her kindness

I wish there was a "0" star rating. The most insulting and rude behavior from every service person sitting at the computers I have ever experienced. They literally, to a person, not only don't greet you, they don't even look at you!
Never again. As I said the last time I went there and finally walked out, "I can be ignored at a classier place than Deerfield Toyota!"

Sales Rep was very efficient and did everything to help us in acquiring our car

I've been there twice trying to buy a car, and both times left dissapointed. First of all, the worst customer service I've ever seen.. It feels like if you dont have a chunk of money and arnt buying the most expensive car, they dont really care. Went to Honda and was able to get what I wanted with the price I wanted to pay, plus being treated with priority. Never setting my foot there again, ever.

A couple weekends back my husband and I took my little brother shopping for his first car. We had been to quite a few dealerships looking for the perfect first purchase when our search landed us at Deerfield Toyota and into the highly qualified and extremely helpful hands of Berly Quezada. As my little brother had never been through the car buying process (his other vehicles had been purchased by our parents) he was a bit anxious and very new to the whole experience. Berly and the rest of the staff were so patient and helpful throughout every step of the process, calming his nerves and giving him plenty of time to think through every decision they asked him to make. They were able to put him in the exact vehicle he was looking for, never once trying to upsell him or pressure him into expensive add-ons he didn't need. Berly truly went above and beyond for my brother, even going so far as to contact the previous owner to obtain the second key for the vehicle. I just want to say thank you so much to Berly and the rest of the Deerfield Toyota team for making my brother's first car purchase a truly enjoyable and exciting experience! My brother loves his car and we will be sure to recommend Deerfield Toyota to anyone looking for a new car!

Always courteous,quick service,i would nt go anywhere else for my car s maintenance.
Just had service for my 2015 Camry and found Mario and the rest of the team to be as courteous and professional as my last visit

Probably the best car purchasing experience I ve ever had. Diego is amazing! He is knowledgeable, professional, and super friendly. Marianne and Bonnie made everything go very smoothly and quick. We were in and out with a brand new car for my parents quickly. Since the car was picked in advanced, they had it washed, waxed, with a full tank, in the display area! Thank you all for making this so easy and quick!