3 years ago
We started our project very excited about working ...
We started our project very excited about working with Greg and Paragon. After a previous home remodel project that was less than a pleasant experience, we were thrilled by the reviews we read and initial project review. Once the project began, things quickly started to fall apart. It started with our project being delayed because "the office" didn't order a necessary part for our radiant heated floors. Things continued to be delayed due to completely unacceptable work by their porcelain contractor (this was at the suggestion of our project manager). Issues continued on with basic plumbing needing to be redone, and a bathtub that was improperly installed.
In the midst of all of this, one of their sub-contractors used our hose without our consent (in January), and didn't disconnect the hose, and left the spigot running. This resulted in our basement flooding due to a broken pipe. The unfortunate issue here, was that their plumber never took the time to inspect the cause of the flooding, and only replaced the drywall without ever looking into the source of the water. This meant that we had to cut back into the drywall that was just replaced, and locate the broken pipe prior to new carpet being laid. Had we not found this issue (by we I mean my wife and I, and not Paragon), our basement would have flooded again.
The project ended with no final walk throughs being conducted by our project manager Greg, or any of the subs. The result? Our shower didn't properly drain, and almost flooded our newly remodeled bathroom. Additionally, the hot water didn't work. Both issues would have been easily identifiable had someone checked the quality of work completed. When we had our own plumber come to inspect the issues, we have a 4 cups worth of construction debris that has gone down the drain of our shower (most likely during demo) as a result of the drain not being properly covered.
In the end we truly wish we would have had the same experience as the other reviewers, but it was far from that. In the end we started this project in early November, and were told it should take a month at most. In the end as a result of the issues by Paragon we didn't get our project finished until early February.
In the end we fully understand that delays and issues are the reality of any construction project, but in this instance EVERY issue noted above was the direct result of low quality work by sub-contractors, and low quality oversight by our project manager.