Tom Peck Ford of Huntley Review

Great car buying experience! Thank you to Mike Schmidt!

Cool a d fun place to purchase a car..
The dealership and all offices and sitting area are impeccably maintained..
Recommend this facility and staff to work with. Best part, no games.....

best car dealership i have ever been to. everyone there was very nice and never tried to sell me something i didn't need

Adrian Sanchez was amazing help with getting my 2019 Ford Expedition Limited SUV at an amazing price totally recommend him. He s very professional and polite.

Great service and experience at Huntley Ford! I was helped by Julian, he was very knowledgeable about the escape I was looking at! He made the whole process very easy! I highly recommend him and this whole dealership! would give 6 stars if i could!

Very nice and friendly staff... Thanks to Viktor for his help! Great salesman

See Joe B at Huntley Ford, he made the car buying process very at ease, and I hate going to dealerships! Thank You to Joe and Huntley Ford!!!!

None of us like dealing with salesman!

However Adrian Sanchez sees you as his top priority whenever you're working with him and he will get you the best possible deals on the car you like!

It's important to understand your customers and Adrian does a great job at exceeding customer satisfaction!

If you need any assistance at this place, ask for Adrian!!

If you want to get a great car, with the best deal possible, ASK FOR ADRIAN!

Jack, my salesman was awesome. This was my first time buying a car on my own and he wasn't pushy. The whole process was pretty quick and painless. I love my avenger. Thank you!

Went to Huntley Ford after seeing the prices they had online and had a great experience. When I called in the person who answered the phone was very responsive and helped me find a vehicle in their inventory that suited what I was looking for. I came in the same day and was greeted by Joe Johnson before even stepping in the dealership. I felt very comfortable working with him as he made the process simple and transparent. Definitely going to tell my friends and family to go to Huntley Ford and ask for Joe Johnson when they need a new car.

Drove in from Michigan to buy a truck that was sold the day before wound up buying a car for my son Thank you Tom and Pat

What an awesome place, feels relaxed and professional! Eugene made us feel like we are home and was very helpful with our questions. Loved their car selection too.
Thank you guys!

I hate going to car dealers always have. But you guys at Huntley Ford really made the experience the best one I have ever had. Special thanks to my Salesman Joe Johnson you did an excellent job.

Ordered a new 2018 Mustang - got a great deal - 2nd vehicle I've purchased from Tom Peck Ford - I'm sure my next one will be too.
Nice people - Roger Svab is wonderful to work with.

I purchased a used car from Tom Peck Ford of Huntley and found the experience to be very pleasant . Joe was my salesman and a pleasure to work with as was everyone else there.

Had a great experience at Huntley Ford. Eugene was very helpful and friendly. Will recommend.

Tom Peck Ford is an awesome dealership! I purchased another vehicle from them based on the staff and service. This is my third vehicle that I have bought and dealt with Joe on. He is a great salesman and I would highly recommend him to anyone. Lou was also extremely helpful with figuring out the financing deal. If you are looking for a reliable and friendly Ford dealer, Tom Peck in Huntley is the place to go. Thanks guys for another great vehicle!

This was my first time buying a car and wow I picked the best place!
They were so kind and helpful! I left with a registered car with plates, seriously they did all the work for me! I would definitely recommend buying a car here esp if you are just really clueless about everything like me!
I have nothing but amazing things to say! Thank ya'll so much and thank you Viktor, he helped me a lot to choose the right car!

Dimitri helped me find the best 2020 fusion, helped me find the best price for me and my family. Thanks again to the guys at Huntley Ford, planning on going here again in the future!

Patrick Lopez my salesman help me get a car and explain all the features it came with! Very professional and would recommend to anyone who need help overall!

I ve been using the service department for the past five years and they have been great. Went inside to check out the new Escape and fell in love with the new design and all the safety options that it has. Peter gave a great demonstration of the vehicle and the test drive had me sold. The new ownership and management really turned this dealership around. Great job Huntley Ford love my new Escape

If you re looking for a good deal and a good salesman go see Jon Osvath. He cut straight to the point and was very knowledgeable when it came to the car especially when comparing to the equinox I had. Love my new edge it s made all my coworkers jealous thanks again guys

Elmer Montano showed me great cars and answers all of my questions! I ll be back to visit again. Great service and a better person!! Need a car go to him ASAP!

I drove 1.5 hours to get there and it was well worth it! Excellent across the board from customer service to the final deal on my vehicle and trade in!!!!

Had an amazing experience here. I live in Wisconsin but drove all the way here because Viktor got a better deal for me then any dealer in wisconsin. Thank you guys!!

We purchased a used Lincoln Navigator and couldn t be happier. Our salesman Peter Kashuba was very knowledgeable and gently walked us through the entire process, and wow the process was quick! The main reason I m leaving a 5 star review is because when we arrived home we noticed a tiny crack in the front windshield, thankfully Peter was so kind as to have us bring the car back and replaced the glass free of charge. I m always impressed when companies take care of their customers and Huntley Ford is a prime example of superior customer service. Highly recommend!

Was very pleased with the oil change I had done on my Van.

Amazing experience from GUADLUPE, wouldn't go anywhere else but HUNTLEY FORD "WHERE EVER YOU SEE THE BEAR YOU WOULD BE TREATED FAIR"

Adrian the if you are in need for a new vehicle! Come to him and he ll get you the best deal!

Best selection of nice late model Lariat, King Ranch, Platinum F-150's. Great crew to deal with.

Hands down, if you are looking for a new vehicle stop in to see Roger Svab at Tom Peck Ford. My recent college grad is looking for a car and Roger not only walked her through the differences between each model, but also walked her through pricing explaining % financing & rebate scenarios. I worked with Roger on choosing my company issued vehicle 2 years ago. I walked in and told him I was not buying a car, just needed to pick a model out. His disposition did not change. He helped me as if he was selling me a vehicle. He is great to work with!

Just bought my daughter's first car at Tom Peck Ford. Knew they were trustworthy because I bought my previous car there. Joe Tornabeni, our salesman, was very courteous and helpful. Very happy with the car and recommend this dealership wholeheartedly. Will be going back there next year for my next car. Ask for Joe, he will take good care of you...

I m not going to lie...In the past I have had terrible experiences here, but today Becky, Lou, & Joe turned it all around! Amazing experience and now I can officially say that I would highly recommend this dealership!

Sept 2020 - Since our last visit was a good, we decided to visit the Ford dealership in Huntley again. There was an sense of excitement in the building. Customers and staff were everywhere and I felt like something was different. I quickly learned that the dealership had a new owner and it showed. Upon arrival we were greeted at the door by our consultant Tom Coffaro. He was very welcoming and instantly made us feel comfortable. Tom was attentive to our needs and I felt Tom cared about our situation and worked with us to feel good about our purchase. Tom's customer service experience shined through to us and made our experience very positive. The entire purchasing process was smooth and the quickest I've experienced, about 2 hours! The finance manager Patrick Lopez explained all the forms, offered some extra protections and packages, and was quick to process the paperwork, (all of which was copied and given to us on a flash drive, terrific!) The new Huntley Ford is now my 'go to' Ford dealership, wonderful staff!

2019 - Wonderful service and very attentive to our family. We visited this location with our 3 year old to renew our lease. Upon arriving at the customer service desk, the receptionist was very welcoming and offered our 3 year old a coloring book with crayons. While we are waiting for paperwork the receptionist also changed the TV program in the waiting room to a children's program for our child. As we all know, it does take some time to process the paperwork and was impressed with the attention to make us comfortable. Every employee that we encountered was very friendly and we were even invited to a weekend barbecue at the dealership! Great place to purchase or lease a vehicle.

Service department is timely, effecient, and knowledgable

Thanks Viktor for amazing car. I've got a great deal from Viktor and his manager. Will recommend this guys to all my friends

Eric C was really good at what he does. I m enjoying this 2016 Dodge Challenger.

Thank you Elmer and Huntley Ford !!!! Wonderful sales experience . If your looking for a new Vehicle, Elmer is the Man to see!!

Ask for Joe B, not sure about the other guys because it was my first time at Huntley Ford, thanks Joe!

I was undecided about a couple of cars, I went to tom peck ford to retest drive a ford fusion to help me decide. Adam greeted me outside, and with getting there only one-hour a half before closing he was willing and ready to sell a car. Sometimes you get the "i dont want to be bothered guys," not adam. After a good test drive and making my decision the process was fairly simple and quick. They have the paperwork process locked down pat!! Bugs in financing is HILARIOUS and knows his job very Well! All in all a great car buying experience!
Oh yea, I also had my 2 kids with me and thank goodness for the lady at the front counter. She brought out a couple of coloring books and crayons and it kept them busy for a little while.

When into the dealership undecided, and Erick cardona helped me get comfortable, It was a long process but Erick helped me in the most respectful way, Thank you 10/10 recommended

My Huntley ford experience was nothing short of perfect, Taylor helped me find the perfect vehicle with everything I was looking for if it wasn't for her I don't think I would be driving my dream vehicle.

I've been thinking about getting a new car since Ive been driving for Uber. After some research and testimony, the Ford Fusion hybrid seemed like a good idea. Tom Peck Ford had a used model I liked and I was contacted by
Joe Tornabeni who was very helpful. I have yet to decide on a new vehicle, but he was very helpful and did not try to force me into a car I didn't want. They also appraised my car at a mich higher rate than any other dealership I visited. If and when Im ready for that new car, I'll be visiting Joe at Tom Peck. Thanks again for the help.

If you re in the market and need some guidance, or have some questions Adrian Sanchez is definitely a great person to go to! He made my visit a lot easier and as someone who has many questions I was very happy with the outcome by the time I left. Thank you Adrian for being such a big help I will definitely be returning!

Great experience buying a car from Huntley Ford! Highly recommend Peter in sales!

Edit:
After posting my review, I did receive follow-up from the dealer seeking to further understand where they could improve. Since my primary concern was the sketchy communication on the Certified Warranty, I made this known and received confirmation a day later that the warranty was activated.
I further had a very good discussion with Gary about the fact that it's not mistakes that upset people, it's a failure to deliver on expectations. It's not really a secret that car dealerships have some red tape (and not entirely through their own faults) but making sure everyone is on the same page goes a long way.

During my follow-ups I did feel their concern was beyond just a google rating and was genuine. Beyond that, I want to give the benefit of the doubt that the current COVID climate introduced hiccups that might otherwise not occur. As a result, I am bumping up my rating and will likely keep this dealership near the top of my list for my next vehicle purchase as well.

Original:
I got a pretty solid deal, and it was not extremely high pressure. The test drive was solo and the sales staff was courteous and helpful. But that is where the good stuff ends.
First, I was shopping a "CERTIFIED Preowned" vehicle. 172 point inspection, all necessary parts replace... or so you are told. Upon setting out on the test drive, the front end started to shake the first time i hit the brakes. Violently shake. Knowing the symptoms pointed to bad rotors/pads, i knew this was resolvable. But how did a 172 point inspection (which i presume should include a drive) not catch this? How many other "certified" components are going to break?
Well, it turns out that the certification has to be activated as an add-on cost. My guess is the dealer is just banking on customers not using it and not wasting the time to actually do the inspection.

Next, Despite us being "first in line" for the finance department, we waited nearly an hour to do our 5 minutes of paperwork signing. When the salesman walked by it was "oh, you're still waiting" instead of providing us an update.

Further, when we left with everything signed and ready to go, i got 10 minutes down the road and realized they had kept my credit card. Called the salesman and asked him if i could retrieve it in the morning. "Sure things, i'm here all day tomorrow"... put a pin in that one.

20 minutes later, i received a voicemail from the salesman "We forgot to put your transferred plates on the truck." How do forget that? Someone pulled them off of my trade, why did they not immediately go on the new truck?

I understand that I should be more aware of some of these missing items, but I don't buy vehicles often and the entire process can be overwhelming. I would expect a bit more attention to detail from a business that survives on doing this process daily.

But worst of all, when i returned in the morning the salesman who promised to be there was absent. And everyone else i talked to the previous day apparently has no clue who i was. Once they have your signature, you are nobody to them.

In the end, the price was good, and the deal was made, but I will personally shop the experience in the future instead of just the price.

Note: I explicitly left off names of parties because I view this as a dealership/system problem, not the fault of any one individual. The salesman i had was perfectly adequate, but not good or bad enough to call out.

One of the best dealerships I've been to. Thanks to Viktor and Gary for my new F-150.

On Saturday I took my daughter to Huntley Ford to look at a fusion to get for her before she goes off to College. Dimitri was very polite while helping my family and I choose the right car, he was pretty funny too! I recommend this dealership to anyone looking for a family friendly environment.

Adrian Sanchez was a great help totally recommend him!!

Michelle kasper
I recently leased another explorer from Joe. He has been my salesman on the last 3 vehicles I have gotten. I will always go back to Joe he listens and knows what I want in my vehicles. Joe is a great guy and he makes getting a new vehicle a fun experience!

Awesome place to purchase a car. Polite and professional stuff especially my salesman Viktor and finance manager Patrick. Thank you guys!

Horrible service department. Vehicle was purchased there originally and then we purchased it used. It is the " ONLY " place it has ever had service work performed. Went to check washer fluid for a trip and noticed broken pieces on the air box, also oil filter was loose. Previously they had poked holes through the door panel. I spoke to service today and was told " we know how to check oil and filters so if you need it fixed then buy the parts " I myself am a service manager and find this to be extremely disappointing. Looks like I'll find another service center. How horrible.

Truly the best!
Great buying experience. Great cars with rare features. I would definitely go back for my next car, and I would definitely recommend Huntley Ford to family and friends!

I went in expecting to purchase a used vehicle. I didn't even want to consider a new vehicle thinking it was out of my price range. Joe tornabeni took the time to give me all of my options and was never pushy. I ended up getting a brand new car that I LOVE and can afford. He even took the time to make sure I knew how everything worked and was set up properly as far as connecting the blue tooth with my phone, etc. I highly recommend Tom Peck Ford. It was worth the drive to get there

Made a great choice picking this dealership! Staff was friendly , and so welcoming. Elmer the salesman was wonderful, he helped me find the perfect car for myself. ill be coming back to purchase my daughter her first vehicle in the near fututre. Thanks Huntley Ford!!!

We purchased two new 2013 Ford Edges. We were treated professionally and with respect and received great customer service. Roger was very knowledgeable and willing to go to extreme lengths to get us the cars we wanted. He listened to our wants and found 2 cars that fit us perfectly; style and budget. We are very happy with our purchases.

Great experience at Huntley Ford, Peter was very patient and helped me throughout the entire purchase. Definitely will recommend to all my friends. Thank you Huntley Ford

For an oil change, I wouldn't even bother. Just left the "quick" lane after I was told it would be 45 minutes before they could even get my car in. So what part of that makes this a QUICK lane?

Thank you Tom Peck Ford for being so generous. My car needed a part and it took 6 weeks to arrive, probably from China? I was moving during this time and was given a loaner car to drive for the whole time period! I needed a car to haul things to Goodwill, transfer from one house to the other, drive to the inspection and closing, etc. The Escape was FANTASTIC! What an easy car to drive. I loved it. Thank you!
The repairs were handled in your usual way, with professionalism and ease. Thank you Travis and the repair service team.

They ask you to write these when you re sitting there after you agree to terms. I was a cash buyer, sadly I left after I rang the bell. When it came down to my lease there was 3 payments left and a dollar amount. They were looking to make more cash on top of what was agreed. The other part that was my deciding factor in leaving is they said to get that pricing I had to finance for 5 months. That s how they make money. After asking the 3rd time what the % rate would be I was told that s between me and finance manager. Since they walked back the price on lease, I figured how the night would end with some exorbitant rate, that I didn t need to begin with. I told Mike the manager that I was out. I have almost an 800 credit score, I can t understand how a customer has a checkbook ready to write for the full amount and $600 difference which they said, hey it s only $600 , since its not their $600!

I just turned 40 years old. In my lifetime I ve purchased 11 vehicles between my wife and I. Our family vehicle demands change routinely it seems. This will be an experience that I ll never forget how screwed up it was. Drove 70 miles for a vehicle my wife liked from the photos, to slimeball sales manager with slick hair. Slimeball sales managers all walk the walk. They should have warning signs around their necks.

Corey set me up with a brand new Escape and made everything so easy!

Nice staff, Eugene was the best! They have a lot of new and used inventories. Highly recommend to anyone who s looking to buy a car!

My salesman Joe was awesome. Ended up with a beautiful 2019 f150 raptor that was a few grand cheaper than anywhere else on the market. The whole process was seamless. Would definitely purchase here again!!!

The Quick Lane managers name is Steve. He has always been a complete & totally professional. What ever you are paying him ,give him a raise!!!

Bought a Ford certified 2015 Edge there. 2 months in, they have been very good about cleaning up all of the loose ends.

AVOID HUNTLEY FORD!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
Honestly, if I could give ZERO stars I would. First, I want to start off by saying that JOE B. is the WORST salesman around. We came in on Friday to talk about financing options, told him we would be back on Saturday. Showed up and JOE B. ended up just telling us a whole lot of BULLSH!+. He lied about everything he promised and then tried to blame it on us. This man would do ANYTHING to sell a car. DO NOT GO HERE THEY ARE SHIESTY LIARS!!!!!!!!!!!!!!!!

Last week my husband decided on the car that he wanted and true to his nature, also decided he needed it that day. We shopped around a little throughout the local dealerships and since we are buying a home in Huntley, decided that we wanted our business to be rewarded to Huntley Ford. We got a great deal and it was so quick and painless that even our 6 year old daughter didn't mind sitting there while we signed papers. Buying a new car should be an enjoyable experience, and ours really was awesome thanks to Joe Tornabeni, Gary Smith and the guy that made everything happen; Bogdan Wierzbowski!!

-Did I mention they didn't have my husband's car in stock, so they found it in INDIANA and had it on the lot, cleaned and ready for pick up in TWO DAYS!! Absolutely Incredible!!

Seriously, thank you is not enough.

I ve never had such an easy experience buying a car before. Corey really took care of us

Jon Osvath assisted me in purchasing a nice used vehicle. Glad i could find a dealer that was transparent and could really work with me. Thanks again.

I'm very satisfied with salesman Viktor at this place. He was very helpful and has a lot knowledge about Ford cars.

Totally recommend if you are looking for a car yourself!

We have been taking our Ford to Tom Peck Ford since we moved to our current location in 2014. We have always received prompt and courteous service from the moment we walk in the door through the rides to our home.

Great service from beginning to end. The person I spoke with on the phone was very helpful in answering my questions. When I got there Joe Johnson helped me find the perfect car for my needs. He was very easy to work with and just a great guy. Definitely would recommend this place and asking for Joe Johnson.

Julian helped me get a Honda Accord for such a good price! You much ask for Julian! Also Patrick is a great finance manager! Ill be coming back

Amazing experience with Julian! Helped my boyfriend get an F-150 for a great price! Can t wait till it s time for me to get a car! I ll be coming to him!

Joe Johnson was so patient and knowledgable with our all of our questions. Our only complaint is that we can't give him 10 stars!!!

I extremely pleased with the service and response.
I recommend them

SO I RECENTLY PURCHASED MY USED VEHICLE FROM TOM PECK FORD IN HUNTLEY IL I DROVE NEARLY 70 MILES FROM MY HOME IN THE SOUTH SUBURBS THE EXPERIENCE WAS GREAT DEFINITELY WORTH THE RIDE . I DECIDED TO LEAVE A GREAT REVIEW BECAUSE THATS WHAT DROVE ME TO THEM IN THE FIRST PLACE AND I WAS NOT DISAPPOINTED ... THANKS GUYS (COREY) ...

Joe and Lou went up and beyond to find my wife and I the C-Max we wanted. We want to thank them very much.

Huntley Ford took care of me better than most. I appreciate the honesty and transparency. If I do happen to need another truck ill be coming to see Jon Osvath.

Adrian is very polite and an attentive sales associate! Definitely recommend buying from here.

I came in with my little brother to help him get a Ford Edge and was greeted by Patrick Lopez. Hands down - the best experience I have ever had. He took my brother serious and helped him the start to finish. Explained everything in detail, and took the time to explained all the features. I will definitely come back to buy myself a car from him. Thank you Patrick for your great service! You are a huge asset to your team!

Went back to see Joe B, hooked me up with a MKX...Joe B is da man!

We just bought a 2018 Escape from Tom Bona at Tom Peck Ford and couldn't be more satisfied. Tom was attentive, but not overbearing, and patient as we pored over options and colors. Once we decided on the perfect vehicle, he located it at another dealer and quickly got it "home" for delivery to us. A very positive overall experience.

I went in the other day looking for a new truck for winter and you re awesome salesman Lupe gave me an outstanding deal with low interest and 0 down payment would gladly go back and work with him again

I loved Huntley Ford. What made my visit the best was my salesman Julian. He real knew what he was doing and it seemed like he had been in the business for a long time. Got me the best deals and prices on the market I loved him.

Patrick Was A Great Sales Person ! Very Professional with Customer Service !

Eric Cardona was extremely helpful! We left with the vehicle that was a perfect fit for or lifestyle and budget! Please stop in to see him if you're looking for a new or "new to you" vehicle.

Stopped by Huntley Ford last week. Nice place. Approached by a smiling salesman and thought, Here comes the nonsense . Turned out he was so nice and didn t give off that car salesman vibe that I hate. Ending up buying a car and actually liked the experience! I recommend this place. Ask for Mike Schmidt, he was lovely.

I am a first time Ford buyer and my husband and I have been looking for an Explorer for a couple months now. Dimitri helped us find the perfect one, great deal and super nice sales team and management!

Being served by one of the best young experience car salesmen that I know, Mr Patrick G, Lopez, is a great salesman and an experienced young man when dealing with Cars and sales. He will not steer you wrong, he knows His cars and The Job he does. He will satisfy each customer that he deals with. A person will be walking out from the dealership with the up most confidence, and will know that the car of there choice, of no doubt, will be road worthy. Thank you Mr. Patrick G. Lopez for your professional help and guidance. Good Job, My family love the Car. ( I recommend Mr. Lopez to many.)

Great dealership! Greg Zeller is the man you want to work with it! Made the whole process nice and easy! Thank you Greg for the great deal on my new Explorer!

5 stars for the truck I bought, 1 star for the sales and service experience. I have a friend that used to work at a dealership, and so I was aware of some of the distraction tactics and games a salesman may play. Tom Bona was my salesman, and definitely played some games. Just one example of this was twice when i asked a question, he would go off and start telling a fake "personal" story to change the subject while also trying to relate to me. At one point asking me if i was high, because my eyes were red. I have a medical condition that causes them to flare up, and i found that to be inappropriate and offensive considering I walked in with $4k cash and good credit ready to buy. However I overlooked all of this and wrote it off as "this is what happens when you buy a car". Plus i really wanted a specific certified pre owned f150 that only they had. I wasnt even going to write this review until I went for my first oil change. I put over 3000 miles in 2 months of having my truck due to my work. While the finance guy never specified how many free oil changes i would get, he did say id get a few. When i go back for the oil change, i ask the manager of the whole dealership how many id get he said NONE but "he'd take care of me this time" when in fact he went to the quicklube service writer and told him to go straight to the last oil change on my record. So when i got the receipt it basically read that i was out of oil changes stating 6/6. Basically i was supposed to get 6 oil changes but due to me asking the manager, he decided to screw me and remove them. Had i not asked him, i probably would've gotten all 6.

I own a landscape company, I have had a great relationship with my mower dealer for the last 10 years. I have spent 10s of thousands of dollars with them and couldnt be happier. I am a loyal customer. I'm also 25, im going to be around a while, by the time i pay off my F150, ill have enough miles on it that ill want a new one. But I wont buy or go in for any service from Tom Peck Ford again. Congratulations! you made a quick buck, but you wont make another one from me.

When you go to Huntley Ford ask for Joe B, you won't regret it!!