Sept 2020 - Since our last visit was a good, we de...

Sept 2020 - Since our last visit was a good, we decided to visit the Ford dealership in Huntley again. There was an sense of excitement in the building. Customers and staff were everywhere and I felt like something was different. I quickly learned that the dealership had a new owner and it showed. Upon arrival we were greeted at the door by our consultant Tom Coffaro. He was very welcoming and instantly made us feel comfortable. Tom was attentive to our needs and I felt Tom cared about our situation and worked with us to feel good about our purchase. Tom's customer service experience shined through to us and made our experience very positive. The entire purchasing process was smooth and the quickest I've experienced, about 2 hours! The finance manager Patrick Lopez explained all the forms, offered some extra protections and packages, and was quick to process the paperwork, (all of which was copied and given to us on a flash drive, terrific!) The new Huntley Ford is now my 'go to' Ford dealership, wonderful staff!

2019 - Wonderful service and very attentive to our family. We visited this location with our 3 year old to renew our lease. Upon arriving at the customer service desk, the receptionist was very welcoming and offered our 3 year old a coloring book with crayons. While we are waiting for paperwork the receptionist also changed the TV program in the waiting room to a children's program for our child. As we all know, it does take some time to process the paperwork and was impressed with the attention to make us comfortable. Every employee that we encountered was very friendly and we were even invited to a weekend barbecue at the dealership! Great place to purchase or lease a vehicle.