Horrible service department. Vehicle was purchased...

Horrible service department. Vehicle was purchased there originally and then we purchased it used. It is the " ONLY " place it has ever had service work performed. Went to check washer fluid for a trip and noticed broken pieces on the air box, also oil filter was loose. Previously they had poked holes through the door panel. I spoke to service today and was told " we know how to check oil and filters so if you need it fixed then buy the parts " I myself am a service manager and find this to be extremely disappointing. Looks like I'll find another service center. How horrible.