Tom Kadlec Honda Review

I feel most these reviews are paid. Expect little wiggle room and inconsistent practices when purchasing a car.

Great modern facility with outstanding service, comfortable customer waiting area with snacks and free shuttle provided in Rochester area.

The Tom Kadlec Team was awesome to work with. Had a unique situation that required a special effort by the Mgmt. Team to please the Customer. They put me first... and treated us very fairly. "Mo" Mohamed is a great person and super Salesman. Knows his product, does not try to "oversell" you to buy more than you need, and is someone you can truly trust. Kevin Decaluwe was just great as a partner and will do anything to help. I never felt like there was competion between these guys to get the sale. They simply put the Customer first. And finally, Tyler Kadlec was personally involved to go way over the top to make sure we could get this deal done. He truly put us first and wanted us to be pleased and to wind up with a fair deal. Can't say enough good things about our experience!

Laura was a fine sale rep. They treated me well and the deal was fair.

My wife and I had been searching for the right time to buy a new Odyssey and the right place. We made an appointment with Tom Kadlec Honda and set off to explore the Odysseys. Kevin DeCaluwe met us on the showroom floor and get us out to a new Odyssey for a test drive. He explained the features of the vehicle and invited us to take a long test drive. When we returned, we knew we'd be taking a new Odyssey home that day. Kevin got us into a nice, new 2020 Odyssey.

As we drove away, we realized the headphones and remote were missing from the van. Kevin graciously offered to drop them off at our house, 50 MILES AWAY!

Thank you Kevin DeCaluwe and Tom Kadlec Honda for your help getting us our new Odyssey!

I just leased a 2013 CRV from Tom Kadlec Honda. I love this vehicle! Working with Andy Gostomczic is always a pleasure, which is why my husband and I have gone back to him 4 times in the past 8-9 years. He is a straight-forward, no pressure, no hype, extremely knowledgeable guy. He makes sure you feel comfortable every step of the way and takes the time to listen to your vehicle/financial needs. Andy, and the dealership as a whole, are really top notch. A sometimes complicated process was made easy for us and we drove away from the dealership feeling very satisfied. What more could you ask for?

Ryan Dowd was a breath of fresh air. He isn't pushy and provides unbiased information. He provided me with several options and ultimately got me the color I wanted even though they didn't have it in stock. I ended up buying a 2018 Honda Accord Sport and I am so happy with the car and my experience at Tom Kadlec. I worked directly with Tom Betzen who knows the features of the Accord inside and out. He took me on a thorough test drive and was professional and attentive to my questions. Both of them gave me an excellent experience and made me feel like family. Thank you both so much!

If I were you I would stay away from this place and check out other Honda dealerships. My wife and I purchased a brand new 2018 Honda Odyssey from Kadlec this summer. I called on a Thursday to make sure an appointment wasn't needed for an oil change, etc. I was told that they should be able to get me in and out without a problem. We live about an hour away so the trip for service isn't convenient; however, with the good customer service I was given during the sale, I thought it would be smart to bring our van back here for service. I can tell you that once they have your money in hand, you are just another number to them. I was told by the dude in the service department that it would be over 2 hours for an oil change. My question is why do you offer an express service on your website? I will glady pay more for an oil change at Valvoline given my experience with this place. In my opinion they could give two rips...
Just a heads up if you decide to take your vehicle there for service. -

A side note - As of 10/19/18...The management of this place and their service department has pushed my complaint off to the guy who sold me my Odyssey. My experience with him was nothing but awesome and professional. His name is Pedro and I do recommend him as a salesman. He is the only one who has reached out to me about any issues. His manager who I would assume is Kiefer Bartel only requests that you call Honda at your convenience in regards to any issues. They will not contact you! When you buy new, you get subpar service....Buy elsewhere!!!!

Overall I had a great experience at Tom Kadlec, especially working with Kiefer Bartel. When my Honda Odyssey van hit a deer and insurance declared it as a total loss, I had a small window to get it replaced. I was referred to Kiefer and immediately contacted me via the phone and also sent me email about the van I was looking for including the Carfax report. Kiefer really went the extra mile when I visited the dealership. He suggested that I test-drive the van and he went with me driving around. Though I had already secured financing, he advised me to apply another financing through the dealership which may give me a better rate, and that turns out to be true. I got a far cheaper rate than what I already had. He even offered to take my rental van to the rental company so that I can drive my van home. I will recommend Kiefer to any of my friend and colleagues when they need a vehicle. He was a great guy to work with !!!

Friendly staff; salesman who helped us was a joy. Very happy with our purchases.

I inquired about a used car and was referred to Paul in sales. Outstanding customer service, he knows details and is willing to help. Even though we didn't come to a deal, I would still recommend this dealer hands down.
The facility was super clean, cars are in great condition. Friendly and knowledgeable staff.

Andy Gostomczik in Sales and Missy Holt in finance were incredibly professional to work with regarding the purchase of my Honda Accord Coupe from Kadlec Honda. The dealership is over 700 miles from my location in Arkansas, but the price and level of service this crew demonstrated made the distance seem inconsequential. Jay B.

I recently leased a 2012 Honda Accord from Tom Kadlec Honda and could not be happier. I worked with Tyler Kadlec and Ryan Dowd who were both extremely helpful, both during the purchase process and after I took the car home. I love the car and will definitely recommend Tom Kadlec Honda to others!!

Luke and Max were easy to work with! Thanks for making my daughters car buying experience a good one. Thanks guys!

Bought a car in march.
Used car , nice chevy good price.
All tests were done (the classical ones ) and nothing was wrong with this car.
One week later and a few miles :engine light on ;(.
I convinced Honda to have a look at it : cat converter problem ! How this can happen a week after I bought it , it should have been detected before the sale .
Honda didn't propose anything about it , even though this is straight after the sale, and now they told me this is about 1000 to fix it !

Very dissatisfied, very disappointed , not professional at all.
Avoid to buy used car at Honda tom Caldec.

Very good service. I was very happy with Brad Anderson s service. Will certainly have my vehicle serviced here again. Thanks.

I have been a customer of Tom kadlac Honda since 2006. One of the many reasons is the honesty and efficiency from the service department. Dennis Thompson in the service dept was helpful and genuine in his customer service. I will contact him in the future for any work my car needs in order to be in top condition! Thanks Dennis!

I needed a oil change and its hard for me to get to town often enough to schedule something. over lunch I thought I would just call to see if they could get me in quick and to my surprise they said just come on in and well get you fixed up quick. I was in and out in under an hour full service inspection, oil change and a car wash for $49 bucks.

That is value

I just purchased my second Honda CR-V from Andy Gostomczik. Andy never disappoints...always goes above and beyond for the quality of service he provides. This is the reason I came back to Tom Kadlec Honda (I didn't even NEED a new vehicle). Andy took the time to go over all the new features of the 2019 CR-V EX-L (without any pressure to buy) and pulled all the vehicles I was interested in that would best suite my lifestyle. From the test driving to the final purchase and pick up, Andy maintains 100% superior service and attitude. I feel good about the price I paid, as well as how the entire transaction took place. Andy is definitely a cut above the rest when it comes to selling. I wouldn't hesitate to send any family or friends to him in the future.

Andy Gostomczik provided us with a friendly and hassle-free sales experience. Andy took the time to understand our needs and then provide exceptional service that met our every expectation. The entire process was concise and timely.

We worked with Pedro, Kyle, and Max and this was by far the BEST car buying experience we have had! We came from Colorado to get our truck. Pedro hadall the paperwork ready. Kyle helped finish it up when we got there. Max was able to find us a lower interest rate without us even asking! The truck was clean and full of fuel. This was awesome!! Thanks for everything guys!

Update!

***Tom Kadlec Honda continues to exceed expectations of typical car dealership horror stories. They have helped me, 700+ miles away, sort out my warranty. They go above and beyond what you would expect- I thought once I bought the truck, they would be done with me, NOPE! This dealership is top notch! Their superior customer service does not end when the purchase is complete. Thanks for everything guys!!

have always been satisfied with the service department, great communication skills.

I hit a deer on my way to Wabasha a few weeks ago. After stopping at Tom Kadlec for an estimate for the repair, my insurance company gave approval to get the work done there. The process worked smooth and the staff there was very good to work with. My vehicle was worked on the next week and back to me a day early. I hopefully won't need to use their services again, but if the need arises, I wouldn't hesitate to go back.

You'll never find a better buying experience. This place is beautiful and the vehicles are equally as nice. Pedro was exceptional, and is supported by a great manager and service department. Tom Kadlec Honda is worth a look before you buy anywhere else. I shopped for months to find exactly the right Honda at just the right price! Save your time and start HERE!

HORRIBLE!!!! A guy named Brad was terribly disrespectful. Don't be fooled by the free snacks. I took my car in to get a recall fixed. This Brad guy comes out with the "bad news". "Your engine light is on and something is wrong with your transmission we can fix it for $185."
Funny "Brad" my engine light wasn't on when I brought it in. This guys says to me you probably didn't notice because your music is too loud. Okay "Brad" I'm African American, not Stupid American.
"Most importantly I'm a Christian or else a scene would've been made. I got on the phone with my mother and my mother and I prayed together and God calmed me down. I told them just to give me my car. I don't even know if they fixed the recall. (Faulty passenger side airbag) I took my car to two different places and was told my transmission wasn't a dire issue. Mr. "Brad" was trying to get his hand in my pocket. I will NEVER GO BACK THERE AGAIN AND I TELL EVERYONE I MEET NOT TO GO THERE! I'm an attorney I wonder if I told him that would I'd been treated with a modicum of respect.

A week ago, I decided to trade my car in and buy a new car. I was initially just looking at cars and not planning on buying a car that day. My sales lady, Crystal was amazing!! She helped me find the perfect car for me and was very relatable and easy to talk to ! I ended up going home with a new car! I absolutely love it! I highly recommend Crystal if you are planning on or wanting to or even thinking about buying a new car, go see Crystal!

We purchased a new Honda today. The customer service was perfect. Neal Moen our sales person bent over backwards to help us select our new car..Finance took about 15 minutes. Neal was very thorough in explaining all the devices on the car. We were on our way with our new accord. We will come back again based on this great experience!!!

Mary and Joe Mondry

Tom Kadlec never disappoints from the moment you walk in until you leave. Neal Moen is an excellent salesperson and answers all of your questions and will always go the extra mile for the customer. Great experience as always!

Mr. Brian Copp is a great example of professionalism and courtesy. He was extremely helpful working with me by telephone and email communication. And though I ultimately purchased a vehicle from our local Honda dealer, I remain impressed by his no-pressure approach, his timeliness in communicating and his willingness to work with me even though I was a potential customer who lived in another state.

I will be looking for another vehicle in the near future and will certainly call on Brian again. He is an asset to Tom Kadlec Honda. Well done.

Steven Peters was a great help when I brought to the dealership booking an issue with the gas pedal. Steve thoroughly explained to me the issue to my level of understanding.

Tom Kadlec Honda has taken great care of my vehicle for 14 years. Their service department and facilities are excellent. Dennis Thompson has been an amazing service adviser to me, making sure my vehicle gets the appropriate maintenance it needs. Recently, Mike Dahl also helped me get a new set of great tires in a short period of time due to an urgent situation. I will be a life long customer of Tom Kadlec.

Very friendly and helpful. Waiting area is very nice and the Honda team clearly work toward making your time with them pleasant. thank you

My experience was good, the dealership helped me very well they were very friendly and knowledgeable about the questions we asked them overall great experience

I can t recommend Jose Pagan enough! What a great guy to buy a vehicle from. I ve gone to Tom Kadlec Honda in Rochester, MN for my car needs ever since I moved to town in 1998.

Jose was great at explaining all of the features of the different models of Honda Odysseys and helping me think through what I would use etc. Max was also very thoughtful and thorough in going over the warranty information.

It was all such a smooth process. Thank you Jose and Max.

Tara Lee Amundson

Very happy with the service provided by Schyler Thomas at Kadlec Honda!! I have bought four cars in the last 4-5 years and this was by far the best experience! I had to buy a used car for commuting to work and they even detailed it inside and out! Very impressed with that! Service was awesome!

Just bought a vehicle from your dealership today. We worked with Schyler Thomas during the sales process and Max Weisheipl for the financing. We had a fantastic experience! Both guys were great to work with and made for an enjoyable car buying experience. Would definitely recommend friends to see these guys for future purchases!

Dennis Thompson was great! We are from out of town, and woke up with a flat tire on our Odyssey. I called the service department and Dennis took excellent care of us and had us back on the rode in less than an hour. Thanks Dennis!

Very easy to schedule a service appointment. They always perform the services I ask for and always keep me updated on my vehicles condition.

Worked with Andy to help my son find a car after he graduated from college. Andy patiently worked with us as my son changed his mind about model, features, and line. Andy was great to work with, got us a great deal, and helped us with special needs. The other folks at Tom Kadlec were also good to work with; the finance manager was very helpful, offered us services but didn't give us a hard sell. Overall, a great experience!

Thank you to Jose Pagan for the fabulous service in assisting my husband and I to purchase our new CRV EX. We are sold on the Honda brand. This is my 3rd CRV. My present 2006 with the 150,000 still runs great.The 2006 will be a daughters hand me down. The prices right now cant be beat.As stated above we were very pleased with everything Jose did for us.

Paul Cushman was informative, not pushy and great to work with! Our experience was quick and painless. We love our Hondas.

Garrett provided us with prompt, courteous and knowledgeable service. If you're looking for a new or pre-owned vehicle, I highly recommend asking to work with Garrett.

Excellent pricing! Very friendly and knowledgeable staff. Ben spent time answering all of my questions and I never once felt pressured to buy. He went out of his way to get me a stellar deal on a new Honda CR-V and we'll definitely be coming back for our next vehicle!

Above & beyond what was necessary to make the lease of our Honda Accord Sport easy, smooth & affordable. Even offered to deliver it to our door (90 miles away)-- our local dealer (less than 10 miles) wouldn't make that offer.

I bought my CRV on Saturday from Andy. I drove up from Iowa to make the purchase. The whole process was pleasant and easy and very professional. I highly recommend buying a car from Kadlec Honda - it is worth the drive and Andy is awesome to work with!!

It is always a great experience at Honda. The people are courteous and always helpful. Every expense made to my vehicle was explained clearly. We are very satisfied with the service you provide. Thank you.

I had a great experience with Byron Call. I came away feeling like we negotiated a win/win deal. When I came in at a pre-arranged time and had to wait for the finance person to be available, Byron set me up with Dan to start the process and minimize my wait time. They were both great. Byron went out of his way to assist me in setting up my phone, voice tags, etc. I appreciated his straight forward approach and would not hesitate to seek him out in the future.

Excellent customer service, Luke will go the extra mile
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I worked with Dennis Thompson to get my service update on my 2012 Honda Odyssey. He was excellent went through what was needed updated my service logs and records and discussed tire selection and alignment procedures with me. A very nice pleasant person that puts people at ease. I imagine he is especially helpful with people that are unsure of auto repair and want someone that explains things .

The service I received today from Blake at Kadlec Honda was first-rate, top-notch, outstanding! Service was completed exactly on-time and they even washed my car!

Kurt Gradient and Max Weishepl provided superior service when I bought a new Honda Pilot.

Everyone i dealt with was polite and professional. No pressure sale.

We came out to look at a Escalade the salesman was very polite to begin with until I asked him if they had some room to deal because of many issues the vehicle had he became very rude and short to me saying well then this isn't the vehicle for you. Then he turns around and asked my significant other if he should do paperwork to tells us the cost on tax title and transfer? This was our second time having a service issue with this company. We will definitely never purchase anything from this company ever. They don't even deserve a 1.

We went in to Tom Kadlec last week looking for a vehicle we had seen online. Max Weisheipl came right over to assist us. Took it for a drive and about an hour later purchased the vehicle. No pressure to buy and was great with the kid I had in tow! Steve Kroeger took care of the business paperwork which went super smooth and fast, again zero pressure to buy any add ons to the vehicle (warranty, etc). Nice to know there are dealerships still out there that care about the customers. Thanks Max!

Just bought a Pilot. Laura G was amazing to work with. She took a lot of time on 2 separate visits to work with me and get me what I wanted at a price I could afford. Very personable and made sure I was comfortable with price as well as comfortable in my new car!

Great sales experience thanks to very kind and knowledgeable associate Pedro Guevara.

Had a great, low-pressure experience when buying my 2016 Rogue. Worked w/ Santiago.

The Dealership is very quiet. Coronavirus has taken allot out of all of us. The employees were still great. Brad Dahl was my Service Rep and he was friendly, but very professional. Tom Kadlec Honda is a place I will always give my business to.

I received great introduction of Honda car by Andrew Valkos. He supported and guided our family. Thank you.

Very happy with my service at Honda. They have always been friendly, honest and done great work!

Bad experience with salesman service guys were great

In the past I have always given 5 star s but this time my car was not ready when promised. I had an appointment I needed to go to. Had to scramble to get a ride to my appointment. I called to check on my vehicle and the service guy said it was just getting of the rack and said he would have it ready for me. When I got to there I stood in front of his desk for several minutes and he did not show up. Finally another service guy asked if I was being helped and immediately got someone to pull my car in and take my payment. The dealership is great the service guy not so much.

Brian Copp, Maxx Weisheipl, and Ryan Dowd did an awesome job of helping us with our vehicle. We will effeminately recommend them to others.

Zach was a very knowledgeable and competent salesperson. Thank you guys!

Professional work respectful staff and transportation offered. For free, drop of and pick up, best costumer service
Thank you Denis and all staff of Honda.
Sara.T

My overall experience at Tom Kadlec was great. I would like to thank Jeff Nelson for helping me purchase a Madza6 yesterday. I was able to test drive, deal, purchase, and fill out all paperwork within 2 hours. The atmosphere was welcoming and Jeff met all my expectations in an efficient manner. I got a great deal and am VERY happy with my first car purchase!

Have had nothing but great service here. I am new to Minnesota and was hesitant about getting my car serviced at a different dealership. I realized after my first visit I had nothing to worry about. I've always had my appointments with Dennis Thompson, and he always provides the best service, from keeping me updated on my vehicle to following up on a part ordered for my vehicle. Everyone here is so welcoming, helpful and honest with what your vehicle actually needs. I have been here three times now and the service and customer service has always remained amazing and consistent.

Brad Dahl looked at the problem and ordered the part! He then scheduled our next appointment to get it fixed. He took care of everything! Thank you!

Tom Kadlec service and sales departments are always top notch every step of the way. They stand by their work and keep their word, earning our trust and our business.

Facility is very nice. But services were not very good and I didnt feel like customers were a priority. And staff didnt know their job well. Communication was awful.

Brad Dahl has always serviced me with a smile, helpful attitude and goes out of his way in all aspects to give me a positive experience each and every time I have my vehicle serviced! A+++Doesn't get any better!:-)

Had an AWESOME experience at Honda. They made it easy, no pressure, and a lot of fun to test drive a few vehicles. I wanted to give a huge shout out to Paul. He was wonderful to work with as a salesman - kind, compassionate and easy to talk to. Ask for him next time you need a Honda car!!! Also, Garrett was a big help with our finances and helped us figure out how to work within our budget. I 100% recommend Honda!!

The service department kept me up to date on how my repairs were doing. I used the shuttle service downtown and back and they were courteous and prompt. Delighted all around

Fantastic service and got an outstanding deal on a used 2015 Honda Civic! Neal Moen is a wonderful sales rep. Neal's got the Deals!

Tom Kadlec Kia was wonderful in the purchase of our Kia Sorento. Mike Danielson was our salesman and I hardly had to do a thing once the decision was made. very pleased!

The staff is good but unfortunately in my last visit they couldn t cut my car key right, I was dealing with Steve as I remember, this was on Saturday November 3rd, Honda CR-V 2012.

The dealer and sales/finance people worked very hard and focused our needs to make things happen.

I worked with Neal Moen while purchasing my Subaru Forester and I could not have been more pleased. Neal was very helpful and he took me seriously from the moment I stepped in the door. He helped me find the vehicle that was the right fit for me and he was SO pleasant to work with. The rest of the team was courteous and helpful as well. I HIGHLY recommend purchasing from this dealership (this is my second time purchasing here) and asking for Neal when you do!!!

I have have always had very good experiences with Tom Kadlec Honda, whether it is with the sales department or service department.

Exceptional service as always.... From Sale, Parts, Shuttle and Service Departments. Everyone has been amazing to work with. Honda has our business, and I highly recommend to others looking for a great experience.

Coming from out of town I called and made an appointment to look at a truck. The salesman said he would would have the truck ready when I got there. The truck was filthy but I didn't think much of it at the time. Looked it over the best I could and even asked the salesman if the truck had ever been an accident. I was a little leary since it was from Canada. He said it was a clean one owner. When I got home (now the truck is clean) I was walking behind it and noticed the rear fender was a different color. Took it to a body man I know and he said it had be hit and showed me bondo and some other issues. Sent some pictures of the issues to the salesman and he was like well you didn't see it when you were here and auto check is clean. Nice. The second issue was after I got home the salesman called and asked if I had any question about the truck. I asked him how to change the climate controls from Celsius to Fahrenheit. He said he would find out. Then I got and e-mail from the dealership asking the same thing. I responded with the same question. Several attempts later and a week and a half passed, I finally got a text saying they didn't know why it is doing that. That's no solution. This is the sort of stuff you would expect from a corner car lot, not a dealership.

Dont answer the phone when directed to a department, dont return voicemails. Once they had the vehicle sold to us they were no longer helpful with questions down the road. Told us when we should and should not come in because some days for only for customers purchasing and they dont want to waste the time on other stuff. They were dishonest about the vehicle we bought and my vehicle that I traded in.

Mr. Dahl got both my cars in and out very quickly . Very happy with the service.

Salesman Zach did an amazing job with my mom's car buying experience at Tom Kadlec Honda. He was friendly, efficient, thorough and easy to talk to. Very fair pricing and Zach looked to get the exact model and exterior/ interior color mom wanted. The follow up text and phone call was greatly appreciated also. Max was also great to work with in the finance department. Both Zach and Max are highly recommended by us for buying a vehicle. This is mom's third CRV - bought the others at a Honda dealer a state over and after visiting TKH, we know she'll come back here when she's ready for another! Great job guys!!! Thank you!

NEALS GOT THE DEALS! I flew from out of state to buy a pickup from Neal and he was very helpful and always willing to pick up the phone or text back during the week before I flew out. It was such a smooth and easy transaction. I have already recommended this dealership to others!

Excellent service. First class facility, and a very knowledgeable service team.

Bought our last two vehicles there. Great place for oil changes with amazing waiting room.

Went here to replace a vehicle that was totaled out and the salesman Momo honestly made the whole process nice and smooth, he also went above and beyond to help me out in order to get my 2018 Chevy Impala. I honestly appreciated all the help I got every step of the way and by far has been the easiest process ever. Thanks Momo!

I was helped by Blake Reiter at Tom Kadlec Honda and he was the best! He is personable, timely, and keeps you updated. Won't go anywhere else!