Thomson MacConnell Cadillac Review

Garrett and Brandon provided excellent customer service; they were very professional! In fact, they treated my husband and I like family. If you are looking for a great car and outstanding customer service, please check these guys out. Thanks again, we appreciate you!

Brandon an Andrew were a pleasure to work with! Brandon was very clear with the deal and he set it up beforehand so it didn't take to long. Andrew helped with the Onstar/Rewards and went over the car with me. If you're in the market for a new car I would recommend getting in touch with them!

Just bought a beautiful 2018 xt5! Branden made my transition from CTS to the XT5 painless. He knows his business, very professional and yes, I would buy again from this great guy and salesman! Thank you Brandon!

I would highly recommend this dealership for any of your car needs. The service department is wonderful, specifically Ferris the gentleman who helped me. thanks

First let me say I've never purchased a vehicle from a dealer. Always been skeptical. I visited this dealership with a friend to look at a used car they were interested in.

My opinion of dealerships has changed. It took a little negotiating but my friends drove away with an excellent vehicle at a price, I couldn't believe.

This dealership represented the car accurately, shared the work they had done to it, shared the maintenance records, and priced the car well below the market. I looked at 4 other similar cars in 4 different states and this was the best car at the best price hands down.

If you do your homework and if they have a car you're interested in, they are reasonable people to deal with. Definately worth your time to stop by.

If I could rate this place a zero I would.Bought a car and was told it could drive to Florida and back right now by the salesman.Get the car thinking it would last at least a year at best,but the car broke down within a month.So I called the dealership and they direct me to used car supervisor.Left message with him he calls me back and says he will look at the deal,never calls me back guarantee if it was his car he would call back.So I call back and get lady at desk she says he is away from desk you want his voicemail ,I say I don't think it's going to help she tells me to call back Monday and talk to someone else because they would actually help me.I leave voice mail he calls me back hours later and tells me he can not help me.The car has had 150 miles put on it since I bought it! NEVER EVER BUY HERE UNLESS YOU WANT A PAPERWEIGHT.I have seen better service at a buy here pay here.Was treated terrible by gary Barnhart tried to compare a light bulb to my vehicle I'm pretty sure there is a big difference.He is a joke and should not be a supervisor,just terrible!BEWARE!!!!

Fantastic experience purchasing a Cadillac! Brandon Ozier is such a professional and has so much knowledge about Cadillac's. I would highly recommend him to anyone! Very pleased!!

Mike Fitzwater was so helpful and knowledgeable about the vehicle he was selling. He helped me pick the XT5 over the Honda.He knew all the service details and all the car had to offer we knew more than the Honda sales person. I hope as time goes on the Cadillac XT5 lives up to it's reputation.

I traveled from St Louis to buy a Cadillac XTS from Brandon. I have bought more than a half dozen cars in my day and at no time was it any easier to purchase from Thomson MacConnell Cadillac. They had the best price and fantastic service. Go see Brandon Ozier!!! Young man is terrific to work with.

I came back to update my review because I am very disappointed. I recently bought a car from this dealership and traded in a car. This dealership still hasn t sent the pay off to my lender since they now own my old car and I m being contacted by my lender for payment for a car I no longer own. Also I guess they haven t sent my plate transfer either because my plates are still registered to my old car not the new one. I contacted the dealership so they can get this corrected and was told I would get a call back and never got one I guess because the deal is done and they just wanted the sale very unprofessional.

I recently traveled from Indianapolis to purchase my new Escalade from Thomson-MacConnell because Brandon Ozier was able to beat my local dealer's price and cut through all of the hassle of negotiating before I ever walked into the dealer. When I got there, all of the paperwork was ready to go and Brandon and Greg Hunter got me back on the road quickly. Andrew Richardson explained all of the features on my new ride and walked me through the setup using the Cadillac app. I highly recommend Brandon and the rest of the team at Thomson-MacConnell!

Purchased my car from Brandon and every time I see him, he greets me as if he has known me forever. He is such a delightful person and will always ask me how I like my Cadillac. I will purchase from him again!

Went and recently bought a car from their dealership last Wednesday. Well we showed up late Wednesday night. Brandon Ozier was my salesman. He was very nice and helpful and quick. Made the whole process of buying a car seem like a breeze. Since I showed up late Wednesday night the banks were closed and we couldnt officially own the car yet. But that didnt matter because Brandon was able to let me take the car home that night and even came to my work the next day to fill out and sign the paperwork. Class act guy. I felt no pressure, didnt feel hustled. Probably the best dealership experience I've had. If your looking for a car and want a good price visit Thomas MacConnell Cadillac and speak with Brandon Ozier. You wont be disappointed

Great customer service very happy with the experience...

Thompson MacConnell Cadillac...Has been wonderful since I bought my car last year

Brandon did a great job on the exterior headlight problem I was having with my less than one year old Cadillac. I could not seem to get the problem corrected through normal challenges. Even though Brandon works in the sales department, did not sell me the car, nor has ever met me, he was able to solve the problem. He took time away from his family, Thursday evening, after working hours, to walk me through the solution. It was an effort above and beyond the call of duty and deserves a five star rating. Thank you for allowing me to bring this exceptional performance to your attention.
Rick Duncan

Brandon was absolutely amazing! He was super patient while I was working through my claims settlement and held the 2018 Toyota RAV4 XLE for me till I was ready. Best of all there was no sales pressure or gimmicks which is really nice as a single female looking for a car. Thank you so much!

Got to drive and talk to Dan (Mechanic). Gave me the chance to explain problem and actually show him problem. We'll see if anything comes out of that. Overall great experience.

Oh yes, very nice. If I buy a Cadillac there is no other place I would go. Great customer service and delicious donuts as well...

Thomson-MacConnell's Service Department came through beautifully for me. They found my parts and got them installed the next day. Thank you team!

Jarred was friendly easy to work with. No pressure sales. He had everything done before I arrived to make the purchase quick and easy. I had sent my initial inquiry on a Sunday when I saw the vehicle online, and he responded that day. On Monday afternoon all the paperwork was done. The dealership did an excellent job detailing the vehicle and delivered it to my home. Excellent experience, would purchase here again. Thank you Jarred!

Purchased a Pre-Owned GMC Yukon from Mike Fitzwater. Bought the vehicle in March and found out immediately there was no air conditioning which I notified Mike and his sales manager. Never could get a return call back from them.

Called back in and Mike repeatedly told me I bought a "as is" vehicle and they were not aware the AC didn't work even thought the vehicle went through "service"

These guys especially Mike Fitzwater may do a good job if the transaction goes smoothly but this is how they deal with situations when an issue arises.

Thomson MacConnell Cadillac was top notch. Everyone I dealt with was extremely professional and went above and beyond to make sure my buying experience was satisfying. Andrew, my salesman was extremely responsive to my questions, and got me the best price on my vehicle. If you are in the market for a car, I would recommend them above all the dealerships I have dealt with in the Cincinnati/NKY area.

I purchased a 2019 Ford F-150 Lariat from Cody frye and Brandon Ozier. Their customer service was incredible, they took the time to focus on what I was looking for rather than what they had to sell. they made sure that I was happy with the deal as well as happy with the vehicle and didn't just push a vehicle that I didn't want. I could not be happier with my purchase or my customer service experience. 10/10 best car buying experience I've ever had!!!

The whole experience of selecting the car and purchasing it was smooth with no pressure. I am very picky about what I want and they had a car available that was perfect from for me. Brandon took the time to show me how everything worked. I have been dealing with their service department for approximatly fifteen years and they are great!

Extremely efficient clean and maintained social disting.

I ve worked for Thomson MacConnell for 16 years plus and I m a short timer compared to most. In that time I ve learned the most important part of service is taking care of the customer the way you would like to be taken care of yourself.

The MacConnell brothers have always supported doing what s right for the customer, and maybe not always what s right for the dealership. Chris, Dan, and Tim which I consider my mentors, bosses, and close friends, have always said to me just take care of our customers, they re family . That s a different outlook than most dealerships. Our customers are not just a number, they are people with lives and dreams, who appreciate fine automobiles, and we get to know by name and desires.This is truly a family owned dealership where you will be remembered each time you enter.

No one s a stranger at this dealership.The owners actually think about their employees when making company decisions. When my son was 3, he had a medical issue. The MacConnells decided to have our company insurance re-written to cover his medical needs. That s the kind of people they are.

I ve seen many faces returning to buy or lease again and again, this is a testament to the MacConnell s commitment to taking care of people, a practice that is unseen in today s world of business. I m proud to say I work for a customer comes first dealership.

I ve told quite of few of my customers that I lost my dad this year. He s had, and still does have, a business that I ve been involved with most my life that s taking more and more of my time. I ve decided to move on to take care of my dad s business full-time and watch over my mom in the years to come. I ll miss working for the MacConnells, whom are great caring people. Also Donna Griffin whom is both as beautiful inside as she is outside .

By far the best job I ve ever had. -Russell Perkins

Brandon was excellent to deal with. Very friendly and responsive, no pressure and explained everything well. All the people we encountered at Thomson MacConnell were great. Definitely check them out for both used and new vehicles.

Extremely busy service department. High end automobile dealership.

I had a great experience with T-C team. I negotiated the purchase of a new 2020 CT4 online with Tonya, Brandon and Andy. They were thoroughly professional and great to work with. When I arrived the car was waiting. The completion of the sale and financing was a pleasant experience- no high pressure to buy add-ons, etc., no condescending talk that often comes if you don't buy what a finance guy may be pushing. Again all were very professional. Bottom line: I would work with them again and recommend would T-C to everyone. T-C is a small dealership so you won't get lost in the shuffle.....and they want your business.

As is always the case, your service dept did a great job in taking care of us and our needs. I specifically asked for Martin in service as he has handled our service needs for years now and always makes sure things are done correctly and that we are satisfied before we leave with our vehicle. Well done! We will be back!

My salesman Brandon was fabulous He was patient kind and caring. I was a woman alone looking for a car and i immediately trusted him. He made the whole process painless. I can t wait to use him again for a family member. He definitely knows his business and does the very best for you to meet your needs.

Thompson-MacConnell took the time to listen to my concerns about my CT6 Cadillac and did a great job addressing them. Would definitely recommend!!

I feel like a Queen when I enter the building. Customer Service is awesome!!

I love this dealership!! Excellent service and fair pricing.

We purchased a 2017 Buick Enclave from Thomson-MacConnell Cadillac this past Saturday. We were highly impressed by our salesman, Brandon Ozier. Because of his professional manner of dealing and working with us we were able to purchase our dream car. We cannot recommend Brandon Ozier and Thomson-MacConnell Cadillac high enough. We are very satisfied!
The Allen Family

The Cadillac Dealership is always a good place to go to buy a car are to get a car wash

I bought a car 4/11/16. The sales person never disclosed any info on the vehicle. We took a short test drive maybe 10 mins. To be honest the sales person didn't tell us anything about the car. I saw it on a website and asked about it. She had a man in the service station drive it up. I do recall the passenger door would not open from the outside. I didn't think to mention it to the sales person.
When returning from the bank she mentioned it to me because she couldn't open it. Asked us to come back in 2 weeks and they would service our vehicle. It was roughly 6pm when we left and my boyfriend drove the new car 2.5 hrs home (I was too nervous to drive in Cincinnati). I went straight to work that night. The following morning I drive the car. I could not get the back doors to open properly nor lock/unlock. It had several service warnings.
Traction control, stabilization control, abs service, and another service warning. I called the sales person ASAP. I told her the vehicle has all kinds of servicing warnings. That I would like to know what they had serviced on the vehicle. Also before we bought it I asked how long they had it and got no answer. I told her I was going to take it to a garage and have them hook it up to computer. 2 days after buying I find out the front door and passenger door need new sensors, 1 seat belt in the back does not work at all, needs a new rear abs sensor. I bought new abs sensor, the garage installed and said that the wheel bering are bad, struts are bad. I bought 2 new bulbs for the headlight because they were out. Come to find out some kind of starter in the head light is bad. I need a new headlight now.
I do not believe purchasing a extra warranty was mentioned to me. In fact I am sure the guy said that after I purchase the vehicle they are not responsible for anything. It was a real quick process closing. We were alone most the time wondering where the sales person was.I have yet to get a return phone call after talking to her and leaving a message. I mean this is unbelievable! I bought this vehicle from this car dealer for $11,000. Nothing was disclosed about any problems with it. Yet 3 days after purchasing it, it has half a dozen issues. I too am a single mother of 6, I am devastated! This just seems very unprofessional.
Update 05/10/16
Returned vehicle to dealership on 04/22/16. I did receive a rental car free. A employee drive my vehicle back on 05/04/16. Dealership fixed all door sensors. I drove the car 05/07, and the back window would not roll up. After a few hrs I tried again and I finally went up. I called and spoke to a gentleman and he said he needed to speak to another man so he could be updated on the situation. He would call me 05-09-16. Meanwhile Sunday I went out to drive this car again, and instantly I notice that the headlight that doesn't work properly is full of moisture/rain.
I get upset of course and think to myself well, that's probably why it's not working correctly. I go to get into the driver's side door and when I open it, I lost it. The whole drivers side floorboard was full of water! Not just a little bit alot! It took a king size towel to soak up the water. My boyfriend trys to reinsure me that it will be ok. So he cleans it up and I drive a different vehicle. Monday came I got no call. 05/10/16 I decide to drive this vehicle to work. I go out open the door same thing, full of water. I stand there in the rain with the worst feeling in my stomach in tears. Then a gush of water shots down from under the dash by the computer thing and coversatile the floor.
05/11/16This will be one month since I bought this vehicle.I have had it 16 days out of the first month, Maybe drove it 7x. I started calling 24 hrs after I purchased it notifying the dealership about the problems with the vehicle that was NEVER disclosed. Regardless if it was as is this vehicle is a lemon. It has too many serious issues and they should have been fixed before being sold.I would appreciate if the dealership would make this right. I don't want to seak legal action.

Drove down all the way from Akron to check out an XTS, one of the only blue ones around. After talking to Brandon he said I wouldn t be disappointed if I came down to look at it and he was right. He worked with me to get the deal that was More

We just purchased a new to us ATS through Brandon. He provided a very personable and positive buyer's experience. We recommend him.

Car repair for Escalade. Very efficient like none other.

This is an amazing dealership. I have been to others and the staff isn t nearly as helpful. I worked with Brandon Ozier, he made car buying easy. I love my 2019 Cadillac ATS. I m very satisfied with everyone that helped to make this all possible. I drove over 4 hours to get there you should to. Definitely worth the drive!

Oil change expensive. Returning customers need coupons

My husband and I bought a 2017 Ford F150 and we had the pleasure of working with Andrew. If you have any car needs I recommend working with him!

Outstanding staff! Knowledgeable, friendly and helpful. I have been completely satisfied with every contact I have had with this dealership! So happy I choose Thomson-MacConnell Cadillac!

I love my car I brought it a year and a half ago my issue is before I brought the car I saw there's a problem with the headlights so dem I can't drive at night, the sales woman told me that they would replace them I return to the dealership four times, a year and a half later they still have not replaced them sales manager claimed it was a manufacturer's fault not their responsibility and instead they tried to sell me a new car!!

Very nice people(Martin) in service. Thanks again for everything.

My husband and I just had a wonderful experience buying a Cadillac XT5. Our salesman, Brandon Ozier, was such a gentleman and very knowledgeable. He answered our many questions readily, went with us on our test drive, and handed all paperwork smoothly and efficiently. I would certainly recommend Brandon and Thompson MacConnell Cadillac to anybody in the market for a new or used vehicle.

Brandon & Thomson MacConnell Cadillac Inc exceeded my 5 star customer service expectation. I had a pleasure to work with Brandon in sales and he was 100% honest and up front with the vehicle i bought. Brandon helped me with my credit application and gave me advise to lower my payment before i purchased it and he really did a great job. Thank you Brandon for everything and i love my new vehicle.

Bruce in Service takes great care of his customers. He is the reason I go here. Thanks Bruce!

I had minor body work done and my car looks like new after the work was completed. The work was done very quickly and I had a great loaner car to drive while my car was being repaired.

I manage a body shop so I have to deal with the parts departments all the time. This one is by far the best to work with. Even the delivery drivers are friendly and helpful. Good job!

Brandon Ozier was super easy to work with. Very straightforward, no games, no pressure. I recommend without reservation.

At times when customer service seems to be difficult, I went to Thomson MacConnell Cadillac on Christmas Eve to either pay to have my car fixed or purchase another. I was able to receive the best help in making a decision to purchase another car from Brandon Ozier, who was very knowledgeable about the dealership s inventory. He helped me to find my dream car and was very kind, patient, and encouraging throughout the entire process. Job well done!

I found Thomson-MacConnell when online shopping for used cars. I sent an email inquiry and within a few hours I had a text from the used car sales guy, Brandon Ozier. He was extremely helpful in scheduling a test drive and gave me all the information I needed. The buying process was super simple and transparent, no surprise fees or attempts to up-sell me. As I was picking up the car, a tire in my dad s car had gotten low and Brandon pumped all his tires up, free of charge. It was extremely kind and the type of above-and-beyond behavior that you rarely see. I would happily buy another car from here any day.

Brandon Ozier is a one of a kind salesman! This is our second Cadillac purchase with Brandon. Brandon will certainly choose a car that fits your needs. He s very professional and dedicated. Again, thank you for your professionalism.

For being Cadillac the prices aren't to unbearable and everyone from sales to service was very nice. They were very helpful and they never pushed anything on me.

These guys were sooooo helpful and sweet....Thanks Thompson MacConnell!

Installed new tires that were due from my purchase of the vehicle in August. They were prompt and courteous with the tire installation just like with the car purchase. They were proactive to correct my TPMS issues while the tires were off to prevent unnecessary labor costs in the future.

They are very polite and professional from the moment you walk in the door.

I purchased a pre-owned car here and it was an easy, low pressure place to do business. Andrew was a great help in the process. A better environment than other dealerships I have recently visited.

On 12/5 i bought my self a gorgeous 2014 CTS luxury. Which is my first car that i am purchasing by my self. Clean as can be and very well taken care of. Tonya Hensley was who sold this amazing car to me. She is truly the best at what she does. All i had to do is tell her what i like, and what price range i was in. She truly went up and beyond her duties to make sure i had a car that i can count on. She look and looked and only showed me the ones that she thought was a great car. She even sat with me and walked me through ever details about the car to make sure i new how to use it. She even coached me through the banking process and through all other paperwork. She is a amazing person and she is amazing at her job. And i would recommend her to anyone looking for a vehicle. She will match you with the car of your dreams. Thank you again Mrs Hensley!!

Garrett my salesman was very outstanding. The business office folks were very slow.

Bruce always makes my experience great! He goes out of his way to make sure I am a happy customer!

I recently purchased my first Cadillac!!! Brandon was great, and made this a positive experience. Buying a new car is always super stressful and Brandon did a great job trying to make it stress free. He answered all of my questions, and was knowledgeable about the cars. Will definitely recommend Brandon to friends and family.

I could not be happier with my new Cadillac. Brandon O. took care of me from start to finish and made it a smooth process.

Brandon made my car buying experience the best I've ever had. He is very knowledgeable about your products and very professional. If you are looking for a certified preowned car see Brandon.

I was in and out in great time.

The services required were performed without issue and Mr. McConnell even stopped to chat. He wanted to be certain that my needs were being met.

It was a good experience.

Best dealership I have ever dealt with ..hands down!!

Greg Schwalbach was my sales person and he couldn't have made buying a new Cadillac any easier. Very personable and professional, he went the extra mile. Cody breezed through the financing And the whole process was seamless! Love Thomson MacConnell Cadillac! Elaine Shirley

Thanks to Jim Patterson for an easy purchase and trade-in. The negotiation was fair, realistic, and equitable. NO high pressure sales, and a stress free agreement! And, I will continue to see Martin for service! Love my CT6 and Super Cruise!

Picked up my new 2020 XT5 and Cody was a true professional in handling my new vehicle. The dealership provides great customer service, that is why I continue to be a loyal customer. Thanks!

Service was incredible! Thanks to Brandon Ozier for making my car buying experience easy! Everyone there at Thomson MacConnell was great!