The Ritz Carlton, Naples Review

Over priced. .door men. Are very pushy and rude..they get nasty when you want to.take your suite case out of the trunk.

Beautiful place and very exclusive; but something expensive

We enjoyed the R.C. Golf Club Hotel (15 minute by trolly)..well appointed, good food and it's much more peaceful (and,... a pool table:)

Enjoyed lunch in the Gumbo limbo restaurant with a group of ten. Everyone enjoyed their selections of salad, and sandwiches and drinks.

Great property. Rooms were clean. Friendly and helpful staff. Pool area was nice and clean. Food and drink service available at the pool and beach. Beach was nice, but guests must pay to rent the beach umbrellas. Spa services were available. Conference rooms and facilities were spacious.

Was recently there for a realtor Expo and the staff were amazing and the venue was very great

Above and beyond!!!
Thanks to Clara Ayala at the front desk, Juan Rodriguez and Brayan Ribey the Bellman's for all the attention when we arrived. Thanks to all valet attendance. Claudette housekeeping thanks and the turn down service. Thanks Matthew Punsalan at the SPA attendance and Claudia Ayala.

Have you ever felt like you knew you needed to be somewhere but can't seem to remember? Well I can assure you, I never had that feeling staying here. I knew I needed to be there, and stay as long as possible! The customer service is on a completely different level. The foid was great, and the atmosphere was warm and inviting. Although I was visiting from Chicago, they had a Christmas tree, snow, gifts, and other wintery decor throughout the grounds. Several times I was turned around on the grounds and each time a member would approach me and guide me to my destination. Great views, great food, and impeccable service.

Exceptional service. Food is clean,well presented & tastes magnificent & the views from Gumbo great too.

Nicest hotel I've been to in Florida, and I've probably been to over 100 just in this state.
PHENOMENAL service!!!

I had the best time their the staff is very friendly especially in room dinning staff Martha she went out of her way to make it feel like I was at home eating I will definitely come back thank you Ritz !!

Great service.... would leave briefly to insure correct understanding of where the directions lead to. Totally fabulous experience.

Enjoy the extravagance of being pampered and well taken care of by the staff of the Ritz Carlton. From food & drinks sea side or pool side, the views and tranquility are all you need. Thank you Ritz Carlton for the most relaxing and restful vacation I have had in a long time. Without a doubt I will send my customers to you for an extraordinary experience.
christycovino.inteletravel.com

Delicious food, awesome view and nicely tucked back in the trees in great big of ocean.

Lunch outside at the beach bar was nice. First rate service. Food was delicious and the setting was great. Unfortunately the pricing is Ritz grade as well. Just can't justify it all when there are so many other great beach dining experiences.

100% love the Ritz Carlton Naples! The staff is so friendly and accommodating I really feel like they're on vacation with me. I've been there 3 times now and every time it just keeps getting better. You can't beat the views, the sunsets, the food the bars and nice rooms. Love it!

Most kid friendly but adult catered hotel I have stayed at. Better than any other Ritz Carlton I have been to by far. The staff is unbelievable. Great place!

I loved every minute of my 4-day stay at the Ritz-Carlton beach side hotel. I was there for work so I spent a lot of time in various meeting rooms on the property there were never any problems, all of the equipment always worked.

The food was delicious. The drinks, Miami Vice & Trouble in Paradise in particular, were amazing.

For me though, the main thing that made my stay pleasurable was the people. Every single staff member (groundskeeping, housekeeping, wait staff, desk clerks, etc.) - EVERY one of them were very polite, relaxed and focused on making my stay pleasurable. There were 230 of us and the staff handled all of our needs perfectly.

You can't get a better view of the the sunset unless you're at the Ritz-Carlton in Naples! We had dinner at Gumbo Limbo, and enjoy the evening. The Ritz-Carlton is always so hospitable and elegant. I will definitely be coming back!

Extremely friendly, top quality! Excellent stay. Will be back!

It was amazing they treat you with a lot of respect. It's really big and beautiful. You should go and stay for a while I recommend it too you. If you have a stressful job or life go to the Ritz Carlton. They even have a massage room. Their food is amazing and the chef is really funny just like the other people that work there.

Amazing food, world class service (if you need something just ask!), and beautiful views from both the ocean facing rooms and beach.

Wonderful service, great food and one heck of a view

The pool was closed due to a remodel but they accommodated us in more ways than one to make up for it, plus the staff there was definitely the nicest of any resort we ve ever been to.

Working
Xmas lights

Perfect for a weekend getaway. The resort is a little tropical oasis, feels like you don't even have to leave. The spa was amazing, spent an entire day there, included a deep tissue massage which was fantastic! The sauna, steam room, plunge pools were just what the doctor ordered, all very relaxing! There's a really cool game room at the VUE which was a nice add, as well as the bicycle rental, which made for some fun exploration. The rooms are ok, more basic than anticipated, definitely lacking some of the glitz of a typical Ritz, and although there are 4 restaurants on site (one of which was closed), the weren't open very late for dining, so ate out most of the time. All in all a lovely experience.

Dinner at Bites was incredible. The food was unlike what I was expecting. They have taken finger food to the next level. Also, I was impressed by our waiter who, even though it wasn't on the menu, fixed a sweet tea for me. The attention to detail of the staff was very pleasant.

A pool view and partial ocean view. Room was very nice, the staff was attentive and top notch customer service.

The service and food were great. The hotel itself is outdated. It is in major need of some renovations.

My husband and I went to the Ritz Carlton Beach Bar, The Gumbo Limbo to eat dinner last weekend. The service was terrible!!! The waiter completely ignored us, and had to chase him down to order food after waiting over 20 minutes, and they weren't even that busy. He gave us attitude about ordering our burgers well done, because it was going to take longer to cook them. Durning our meal we had to keep trying to get his attention to refill our drinks, and in the middle of eating they turned off the ceiling fans and staring is down trying to rush us out. I couldn't believe we had such shotty service at such a nice place. We spent over $100 to eat their for the experience, since we were celebrating my pregnancy. I couldn't believe staff would have such an attitude with us. The food was excellent, cooked right and tasted great just wish the service experience was much better. We will not be visiting their Beach Bar, The Gumbo Limbo anytime soon.

Amazing hotel, spectacular beach, great restaurants and phenomenal ambiance! The frozen margaritas are the best on the Ocean!

Nice place, but Would like to see things maintained a little better for the money ie beach chairs pretty beach up, pool had a lot of scum on the surface on one end of it.

Great Experience the staff was excellent and took care very good carr of us!!

They did a great job handling the meeting I was at for Make-A-Wish.

The Gumbo Limbo restaurant was a Great place to view the sunset. Ritz Carlton location makes it a little pricey. Food was good service was great. Server made every precaution to keep us dry from the impending storm, which turned away from us at the last minute. What a nice surprise.

We have stayed at various Ritz around the world and this is the only location that we have experienced the worst hotel management and security. My 14 years old son was confronted by another guest who threatened him verbally, while we were paying the check at the restaurant, since I do understand that you can t control other guest behavior, you must place actions to guarantee other guest safety. It is the lack of action after the incident which is probably equal or worst to the other guest behavior. We have to called the police and try to get better results ourselves.

The best hotel I've ever stayed in. Beyond helpful staff. Amazing decor. External comfortable stay.

Such a relaxing place to eat. The food and drinks are great. A bit pricey but it is The Ritz. You cannot beat the view and the staff is very friendly. All in all a great lunch spot

These reviews are spot on. This place will have you grinning like an idiot from the time you check in. There is no comparable property in the area. Every need is considered and the stay is effortless.

Very nice, service was top notch. Hotel a touch dated but still nice. Beware red tide (not their fault)

From beginning to end it was an awesome experience. Love staying at the Ritz when possible.

Nice 5 star hotel located on the seafront in Naples, its only big defect is to have the carpets of the Loby damaged and shameful for the category and prices they charge, it would be better to remove them because they look bad

It is a 5 star hotel has a view towards the ocean has quality rooms

Naples Ritz.... Keeping it classy and yet comfortable!!! Love it!!

Very expensive but nice and good for social events.

Incredible after being locked up for three months best getaway. Great breakfast buffet fantastic service. Concierge great referrals. Like what you do for guests during these very weird times. Love love the Ritz!!

Expensive. Great service. Newly remodeled that looks great

The Vanderbilt Ritz Carlton on the beach in Naples is a gorgeous resort!!!! We had an amazing balcony room overlooking the gulf of Mexico! even during this pandemic, service was GREAT! Everyone was wearing masks, which was so nice to see! They have hand sanitizer everywhere. The adult pool is very nice, quiet, soft music in the back ground. We rented a private cabana 2 days in a row - comes fully stocked and again, great personable service! Room service menu is legit! We enjoyed spa services! Very nice spa - love the steam room. Ask for JACKIE - I had a deep tissue massage and she was so good! not too deep just the right amount of pressure. I would ask for her again!!!! you won't be disappointed - I get a lot of massages. She's great!
The hotel is busier on the weekend then during the week. The shops are and the restaurants are all open. They all have specific hours of operation. Only 2 people in the elevators at a time, which was GREAT! signs everywhere just for reminders. All in all, we absolutely loved our stay at this Ritz and will definitely be back!!!!!

Staff is A + go out of their way to help you..Carpets in main entrance are very worn and beat up..Rooms are nice nothing special standard room. The beds suckkk...you can see the mattress has a lean to it... my family rented 3 rooms here everyone said the bedding is horrible ..beds and pillows suck..bathrooms no complaint...pool drinks and breakfast are way overpriced...30 bucks for adult breakfast buffet...not bad for a couple but when you have big parties it gets to be to much especially if you arent a big eater in the morning a waste of money..18 dollar mojitos 36 for a double and you still can't taste the alcohol..Staying here with 10 people and all ten had pretty much same complaints...same 10 people stayed at the Four Seasons and all agree it blow this place out of the water...I'm currently staying here 6-26-19 and havent even finished my vacation and had made my mind set on this place already..I'll spend my hard earned money somewhere else.oh yeah 5am false fire alarm goes off....wakes whole 5th floor up blaring in your room " there is a fire please use stairs do not use elevators" my wifes freaking out...horrible....front desk said was a glitch from a false alarm they had earlier...try falling back asleep after you think you have to run for your life with your kids for a few seconds....NOT happening......room balcony is over powered by exhaust fan noise...stay away

Great hotel. Everyone is super nice and everything is clean!

Beautiful, well taken care of, we were guests to a wedding. Food was wonderful.

Ritz-Carlton backs their name with place. Worth the visit and to come back again and again.

My new home away from home! Everything was absolutely perfect. Wonderful people and service . The delicious food and beverages were over the top. Really we never wanted to leave the resort...it was so peaceful and energizing.
A definite must stay if you're in Naples

Went to lunch @ Terrazza in hotel. Terrible weather out~so crowded and did not get any gulf views, etc. The food and service was wonderful. Several displays for Christmas. Parents & children having tea/lunch with Mr and Mrs Claus by the ginger bread house in lobby. Pianist. Valet parking. With bad weather there is not much to do. Crazy and loud. Wonderful staff.

Would rate it 5 stars if the air conditioning didnt shut down at night and make the rooms hot. Who can sleep in a hot room??