The Richmond Hotel Review

Enjoyable stay in quiet room with a bath. Not very well organised. 2 faulty kettles, jammed window, key failed late at night, carpet in corridor rumpled, lift out of order, afternoon tea not available, breakfast sign says use other entrance but doesn't have an arrow for direction, windows needed cleaning, porridge so liquid as to be hard to drink.
On the other hand the staff were so nice and helpful especially Pat at breakfast who offered to go out and buy soya milk as they had run out. Relaxed comfy bar. Comfortable bar good sized bath. One suggestion is that they should publicise the fact that they do vegan/vegetarian options for breakfast. Nice to have a serve yourself hot drinks machine which means you can instantly have a latte, then a moka then a tea.

Suite was amazing, with a balcony! Hotel restaurant needs some improvement, waited far too long after ordering

Absolutely disgusted in the way we was treated the hotel was gorgeous but the staff were terrible tried to accuse us of inviting random homeless men in our room that were staying there and then kicked us out in the middle of the night with More

Stylish inside, and decent sized rooms. Staff very helpful. However, recommend eating out, not here

Nice hotel, shame about the air conditioning that the room does not get cooled.

We stayed in the apartments for a weekend, thoroughly enjoyable stay. Rooms were spacious fitting 12 of our party comfortably during one evening. The location was fantastic. Easy to get to all the major sights within 20 minutes walk.

Welcomed with whisky and champagne on race day,friendly and helpful rooms just the job spacious and clean.

Had to cancel 48 hours notice as family member was hospalitzed was bluntly told hard luck !!! No refund no future date we won't be back !!!

Room was clean. The window did not stay open so we wedged the window with a hanger. The breakfast was more english than culinary. But on the whole it was good.

Excellent from start to finish! Fabulous, spacious modern room at front of hotel looking out onto street. Gorgeous breakfast plenty to eat and good quality. Valet parking is great and very convenient as nearest car park is 2 miles away. Would definitely stay here again!

Stayed here for 3 nights in July. We stayed in room 283 and it was far too warm. There was a freestanding air conditioner. The built in air conditioner in room not working. Tv was in a strange place too. My biggest problem was with the breakfast. I emailed 4 days before arrival asking if they could accommodate me with regard to my dairy allergies and meat. . I was sent a reply that it would be no problem and the restaurant would be informed. When I checked in the receptionist said to me that my special diet had been noted and passed on. Went down for breakfast on first day and the waitress had no idea what I was talking about. There was nothing put in place. Couldn t have bread as milk in it. Couldn t have even mushrooms or tomatoes as I was told they were cooked in butter. They did have soya milk so could have a cup of tea. Waitress ran down to Tesco to buy loaf of bread with no dairy in it. I was told the next morning they would have veggie sausages available for me. Went the next morning for breakfast and new staff were unaware once again. No veggie sausages. Did get a bit of toast though. Didn t bother with breakfast on 3rd morning as I couldn t be bothered explaining everything again. So basically if u have any food allergies give this hotel a miss, as they have no clue !
I loved Liverpool and the people where lovely and friendly , so I will be back , but sadly not to this hotel.

Great rooms great place great staff and food is wonderful

Well located, friendly service and comfortable rooms. No frills, but comfortable. Good breakfast and excellent shower.

It was the worst experience in hotel we had in life. We woke around 2 in the morning with the biggest party in the next room. We connected tireless to reception and no response, after 20 minutes unanswered from the reception with our tireless connections. We descended the reception and unbelievable that the receptionist was at the hotel door with some people listening to music. We asked him to be on the fourth side of ours. Because I could not sleep with such noises, loud talk and music this was already 3 in the morning. The front desk only climbed to the room next door when we threatened to call the police. We traveled around the world, we live in hotel because of our profession. We are a plane pilot.

Decor looked tired and warn out. Staff were friendly but poorly managed and didn't have correct information to pass on to guests.

They are definitely under staffed they are very unorganised

Very nice hotel with friendly staff. Large bedroom and bathroom. The shower drainage needs attention has it nearly overflows. Fridge in room with water and milk. The only minus was the room temperature control. Adjusting the temp had little effect, the room was too hot

Staff excellent needs a bit of up an update though good for location

Beautiful place. Really comfortable. Staff helpful and friendly. Close to town centre attractions.

Lydia was very helpful from the reception. She was very busy but still had the time to fix an afternoon tea reservation I made. Much appreciated!

Lovely staff very helpful, good location, nice rooms would definitely stay again. The only negative was we could hear a low humming noise but was able to sleep, our room was on top floor.

Great hotel, spacious and central. Our room smelt damp though

Love this hotel. Stayed a few times now and will be back

Hotel is in a perfect location staff are very nice & friendly could do with better air con.we did find the restaurant for breakfast did not have any sanitizers before you entered also when replenishing the food it was brought up from the kitchen uncovered also food was not hot although there was plenty of choice I think the management should bring these comments on board because this is not very hygienic also tongs were not always available when getting bread people were using there hands again not hygienic.

Where all my baggage was stolen and reserved by my host. Luxurious and clean facilities. There is a washing machine in the room. The front desk person was nice and very much appreciated. But it looks like Keba Keane.

We got a good deal on one of the second floor suites. Very comfortable, good bathroom, full kitchen in room, large TV. No parking but valet parking available or local multi storey.

Really enjoyed the lunch here. The staff were efficient unhurried and freindly

Great location and fantastic staff. Just a shame the overall maintenance of the hotel is poor. Ie cleanliness broken lif and lights not working.

Fire alarm went off at 1.30 am on the first night, plug in the sink got stuck, and iron and board in the room, quite noisy at night.

We enjoyed our visit. Reception were friendly and helpful. Room door was a bit problematic and noisy.

Very average, bed was uncomfortable, no parking on site

Food diabolical,flys in room (could be the weather), waiting time for food (waited 2 hrs before food arrived, had to wait for everyone to finish starters before main meal served) door lock stopped working the had to "reinstall"
Lock details and issue a new card so we could get in to room, no entertainment, lounge " chillout" room. will not be going there again

Nice hotel. Lovely rooms, helpful staff, good food.

Geat location. Staff are friendly, our room was amazing so clean and spacious too. I'd definitely go back given the chance

Centrally located wth both rooms and apartments. The exterior is imposing and the hotel appears to have had a recent make-over. The staff are extremely helpful in both the reception area and the restaurant/bar.
There is no onsite parking, but I was given a generous discount by the hotel at a Q-Park near by. The room we had was more like a small flat and was very clean. We had a small kitchenette and a large TV in the lounge and another in the bedroom.
We ate in the restaurant/bar and enjoyed our meal, though we only had a light-bite . The breakfast was buffet style and had all you needed for a Full English. If I were sightseeing in Liverpool I would certainly stay there again.

Attended a wedding show they showed us the ceremony rooms and gave us plenty of details. Very welcoming so much we booked our wedding there!

Bed was hard as a rock and you can hear every noise apart from that it's sound

Comfortable, well located hotel, excellent breakfast, reasonable dinner menu, we will return.

The Richmond is a clean and very cool hotel in a nice location with excellent staff and service

Clean and 'fresh' feel hotel, with black and white as the main interior colours for their communal area (entrance, reception & bar - dining rooms). The bedroom is more simple design & beautiful bathroom. Very good location, a 5 minutes walk to shopping areas & restaurants. Staff are friendly & professional.

On arrival at this hotel we had to wait a while for a receptionist to check us in as no one was on the desk.The room we was in was dark and gloomy and we had to switch off the heating as it was making too much noise.Breakfast was a joke no clean tables no cups or cutlery we had to keep asking all the time,we had to wait for breakfast food to keep being brought out as no eggs or mushrooms ect buy the time we got out breakfast it was cold.

Excellent Sparkling Afternoon Tea in a very nice setting. Pleasant staff.

Great service. Fancy rooms. Remote control and keys to the balcony missing.

Staff very helpful and friendly no question about that and the building is located nearby shopping areas and places of interest a short walk away. What let's the hotel down is the interior. The owners need to spend a bit to compare it to similar better hotels. A little dated now and our suite that we booked for 1 night was tired and curtains falling down even when we had just got into the room. Very noisy neighbours as the walls are paper thin and loud music til the early hours! Not what I expected at 233 sterling a night. Breakfast reasonable

We stayed one night and was very impressed with the price suite and staff. We will be staying again in the near future

Lovely hotel, staff were extremely helpful and the bar was well stocked. Would definitely stay here again and recommend to anyone. Very central location but far enough away to not be disturbed.

The staff are all very lovely and extremely helpful. The room was spotless with complimentary items. The overall atmosphere of the hotel is great. I would definatly stay again.

We stayed 4 2days and the only luxury part was the bathroom dirty staff lazy beds full of hair slept on top of the quilts will never stay again floor 3 what dump

Amazing! Had a fabulous night celebrating my sister's 60th birthday and New Year.
Meal was fabulous and drinks flowed all night, see you next year

Very nice room good location and parking
Price for the room was brilliant for the size of it

clean and tidy have a wonder round as you won't be told where anything is

Good place, the lobby is very fancy. We stayed in the balcony room, the room is very nice size, only slight criticism is there are some marks on the walls etc, nothing unclean just makes it feel slightly worn. Great staff and very helpful

Great hotel, great location not to expensive either well worth the money and the staff were excellent.

Totally recommend this hotel.Very friendly staff who will go out of their way for you.
Close to the railway station and centre of Liverpool.
Ideal for a city break .

Good service , massive rooms but there would be a city view it will be better

The hotel itself is perfect. The location, the rooms, the cleaning, the attention, the quietness. We don't give it 5* because during the night the fire alarm sounded 3 times. We were told the next morning it was because some guests were More

Good room, shower room was excellent. Clean and quite a good night's sleep for a hotel.

Dirty and out dated rooms. Suites are more like budget bedsits. King size beds are just two singles pushed together. Rooms smell of dirty water. Our room had the waste pipe for the room above running down the wall big grey plastic pipe we got to listen to. Hotel is situated up a dirty street on the wrong side of the city. Liverpool has some lovely hotels, this isn't one of them,

Awful food and full of rock heads avoid at all costs

Was ok Christmas all inclusive night, only you could only have beet or wine until 9ish so not good if you don't drink either, water while you have your meal.

Met a group here to run a social event. So i can only comment on my short experience. Friendly staff and pleasant atmosphere.

Excellent hotel with friendly and efficient staff. Value for money overnighter for a discovery tour of Liverpool. Walking distance from many attractions.

Really good staff, an enjoyable stay. Both the hot water and breakfast could have been a little hotter. Would stay again though. Valet parking very good value and quality.

Room service was terrible , took 2 and a half hours to come and when we phoned they had said it was on its way it was not. The cleaner did not clean the room but roughly made the beds, I would not recommend this hotel

Room was lovely and clean, bed was comfortable, big bathroom. Breakfast was very good they had a good choice of food. Friendly and helpful staff. We was five minutes away from centre.

It is not too bad... Nice staff but the rooms needs to be looked after. A lot of condensation on the windows and dampness in the air. We were moved twice dropping a floor each time and end up in the basement. No joke! Later at the bar there was a nice gesture offered from staff, which improved our experience

Lovely hotel. Good sevice and food. Very nice rooms

Hotel is dated, needs to be updated. Requires a refurbishment. Outside requires attention to look appealing to its guests. Breakfast requires attention, not enough choices. Car parking should be free.

Lazy job in cleaning and the staff are not trained well. The only person at the front desk who does a decent job is Beth. Even the managers are not trained well in customer service at all in welcoming and giving a basic introduction to new comers. The rooms are dirty and lower than a standard quality. There is not much diversity in this place.

Had a great stay here for my birthday celebrations. The health and safety team ( balcony sweepers!) were particularly helpful. Lovely touch to bring me up a bottle of fizz and a birthday card. Thank you guys, we had a ball in your fan city.

Bar area was the breakfast diner, not at all like being in a bar. There was no tongs for the guests to 'grope' the bread, croissants.. And the bath was very deep, so for me to step out was difficult as I have arthritis.. A hand rail to hold on to woyl be ideal. Other than that, good location, nice staff, comfortable bed!

Hello I would like to say how we enjoyed our stay at the Richmond hotel , everything first class ,staff brilliant , nothing to much trouble, would definitely stay there again , George Harris ,

Good Hotel and Lovely Staff .The break fast buffet have good bunch of varieties.Decent rooms with handy amenities [Fridge & Water bottles supplied ].