The Richmond Hotel Reviews

It was the staff that made the hotel. Especially liam. His customer swrvice was excellent. The hotel itself is a bit tired and could do with a touch up. We would return due the excellent service we had.

Best afternoon tea we have had. LIVERPOOL would go back no problem The scones are home baked and too dye for!!!

Great hotel, met some Germans and free WiFi for me to publish this!

Great hotel wonderful staff superb room would defiantly use it again.

Nice clean hotel, good selection at breakfast. Good value.

Comfy bed. Don't be a noisy lover though!! You'll get a telling off.

Poor service, shabby rooms, a secret escape to alcatraz

Had to change my room 4 times due to sewage smell, grubby, untidy and unclean rooms,
. I have to say there was little offered, in fact nothing to compensate for the inconvenience and later on I got locked out of my room due to my key not working. This is the second time I have stayed here and I m afraid to say I think it s going to be my last. The mattress s are uncomfortable, the pillows are so flat you could have 4 under you and it make no difference. This hotel has a lot of potential, it s just a shame it s not anywhere near it.

Nice room and friendly staff, but very loud party until early hours

We had a great stay here. Fabulous staff, food and comfort. The building and decor are beautiful. A closer look does show that the building needs attention and BW should get on top of this to stop it spoiling the splendour of the hotel and its reputation.

Greeted by welcoming staff and the facilities organisers hosted us well. Great night

Clean, good location. Breakfast reasonable. Staff excellent.

Lovely building the former site of the MPTE the Local bus Company before the infamous privatisation of bus Companies in 1986 .Today it is an Apparttment Hotel .I attended a wedding in the Building in July of 2018 of one of my dear Neice the service was good the entertainment was 1st class and everybody enjoyed the Occasion and the Location

Excellent and friendly. Had a lovely stay at my brothers wedding

visited for a Christmas night out for work, lovely evening and good music

Room was fine. But only just fine. Was expecting upscale given images hotel shared. But was disappointed.

Bed was solid. As in mattress topper on top of a base solid. In actual fact there was a mattress, it was hard and lumpy. The shower was dirty and it was tired.

I've stayed in enough hotels to say this was bang average. Probably more disappointed that this was my money this time tho.

The location is 10 mins from line st and 10 mins from cavern club, 15 from the Albert dock. Location is fine.

But hand on heart if you were a friend i wouldn't recommend this hotel to you. All for a couple of things which could be fixed easily.....

Perfect location friendly staff clean but WiFi on lower floor is non existent

Great location for a weekend break in Liverpool. Nice staff, clean rooms and good food. Easy walk from station and close to docks.

the main downside of this hotel is the area in which it is based. some of the residents from the homeless shelter next door can be a bit intimidating for a female walking around the area on her own.
Hotel itself is lovely, as are the friendly staff. good breakfast and clean rooms.

Beautiful hotel and wonderful atmosphere. Classic charm but modern where it counts.

Nice rooms, friendly staff but decor in main lounge needs a good bit of up dating. No parking at hotel and price of rooms is not to a advertised four star hotel standard. Our stay was comfortable but needs a bit of work

Very classy but they should expand their gluten-free breakfast offer

Nice hotel but woken up 3.30am in the morning then 6.05am hence poor score.

What a superb hotel. Very clean rooms & comfy beds, & the breakfast food is great. May we just say a HUGE thank you to the housekeeper lady for the very thoughtful gift she provided on our 3 or 4th time in staying here . The staff are very friendly indeed. I have no hesitation in booking again at this hotel. It is now like a home from home..Thank you to everyone that made our stay so special as always.

we booked in and booked out within 10 minutes
the room was smelly and worn
dirty carpets with iron Mark's
ouch narrow escape !!

I was at The Richmond hotel for a meeting. The organiser had booked the meeting room and informed the hotel of the purpose for the booking. However, the room was actually a thoroughfare and our meeting was continually interrupted by staff turning lights on and off, wedging open fire exits whilst they carried out refuse, banging doors, and carrying on their own conversations quite loudly. The only thing separating our meeting "room" from the bar and kitchens was a flimsy curtain, and the toilets were miles away in another part of the hotel. Terrible experience, but thankfully my meeting was successful!

We were disappointed with our balcony suite. We found the balcony patio area and glass barrier were covered in seagull and pigeons calling cards and made it a very unpleasant place to sit which spoilt things for us especially as the weather was lovely. Felt as the suite was booked somebody should have made an effort with this.

Centrally located very busy, looks good from the outside but could do with a little freshen up. The staff were most helpful and really lovely. Good comfortable bed tea and coffee making facilities hairdryer in the draw, great!

Would not recommend this hotel, never been so dissatisfied with any other hotel before! Poor breakfast, poor service but good location in the hotel as it was close to the central part of town. Do NOT book in at this hotel you will be disappointed!

went to see where venue was for future stay in Aug just went to reception staff very friendly and helpful

The food and customer service was very very poor. I will not be returning.

This Georgian town is just unbelievable. Like stepping back in time. From the Castle down to the river this time warped town is brilliant to visit.

Lovely hotel, friendly staff. The road it's on is a little run down. Still, enjoyed our stay here.

Excellent,
Staff lovely.
Afternoon tea delicious!
Good selection.
Scone still warm! Yum yum xx

Very friendly accommodating staff, good rooms and food

We stayed one night (bank holiday Sunday) and booked in advance and got a really good deal. It was a balcony suite. Very nice, washing machine, fridge, two televisions, bath balcony (obviously). Walking distance to Matthew Street. Great place to stay and will definitely stay again.

Great hotel. Super fancy inside. You need to pull up and they valet park your car for 10 pounds/night. Loved the BIG room. They also were kind to let us leave our car & store our luggage for most of the following day so that we could look around and go on The Magical Mystery Tour learning about The Beatles. Very happy with this hotel.

Great hotel, close to city centre, very accomodating staff