The Rack Spot Review

These guys are the best. outstanding service from everyone. They are super helpful and will get you exactly what you need and explain all options you have. they even offered to price match the equipment I wanted from another store. I'm going to be sending anyone who needs rack and hitch equipment to these guys.

Friendly, available and professional. Great experience going there to have a hitch installed.

We got a trailer hitch installed on our '17 Highlander Hybrid here, and purchased a bike rack that slides into the receiver on the hitch. The shop is well equipped, sells several brands, including racks from Yakima and Thule, and the staff is friendly and knows their stuff.

We had a few questions about how the rack should fit and feel when mounted a couple weeks after getting it, and they were happy to check it out and make sure everything was just right.

Excellent customer service.

This guys can do anything! They installed custom brackets for a cab rooftop sign box and did a great job. They have everything you need here and good people to.

Did a great job in custom fitting a bike rack for my 4runner!

These guys are awesome. They installed a trailer hitch on my MDX on a Sunday - not a normal installation day for them, but I was in a pinch (heading to Tahoe the next day) and they fit me in. Superb workmanship; incredibly knowledgeable; talked me through the whole process; in and out in under two hours despite it being a very busy day and only two guys on staff. I give them my highest possible recommendation; I wish that all retail experiences were like this. In summary - it is clear that they care deeply about their customers, they are passionate about their products and service, and the customer experience was A++.

Put a hitch receiver on a Porsche Cayenne in about 1.5 Hours. Ordered the part and it arrived in about 4 days. Overall very friendly fast service with reasonable prices, would recommend if you need a rack or hitch receiver.

The attention is the most professional is the best. They also speak Spanish.

Absolutely phenomenal knowledge, customer service, and professionalism. Had a fantastic experience at The Rack Spot and will be returning (from out of state) to outfit my other suitable vehicles.

We purchased a bike rack and had a hitch installed on our vehicle. I cannot tell you how great this experience was. We had 3 visits to this store and every person on each visit was polite and knowledgeable.

I highly recommend this business.

These guys work hard and know their stuff about their products

Bought a roof box from here. They helped us make a quick informed decision and then installed the box. Super quick and efficient, and very friendly. Highly recommend.

Super helpful staff. They really make an effort to explain all the pros and cons of the different options available!

Helpful staff happy to answer any question. Cool fishtank too

Helpful, informative, and friendly when I called to get information about different hitches.

Super helpful staff, took a lot of time to explain all the options to us, very patient. Got everything including hitch installation done in a few hours - we went with the Kuat and are loving it.

Very informative, explaining the pros and cons of the different options. Work completed well, in a timely manner. Recommended.

The staff is extremely knowledgeable and helpful. Great selection of items in stock. Installation was fast and efficient. Very happy with my purchase and the service. Thank you Mike and the rest of the team!

Jimmy and Joe you guys are the best!!! Easter Sunday these gentlemen got my car in early and installed a new Tow Hitch and Luggage Basket. Due to Covid I was able to sit outside and wait. I thought the install would be about 1 1/2 hours or more. These guys got me in and out in about 45 minutes and the quality of the service was excellent. The interaction with Jimmy and Joe was also great customer service. They educated me on different tow hitches and bike racks, so I will be back after my little road trip for a Bike Rack. Don't waste your time ordering online and trying to find someone to mount it. Go to The Rack Spot, prices are great, selection is great, service is 100% on point, and the installation was perfect. Thank you guys for making me such a happy and satisfied custom for life.

A friendly small business that has been around for a long time with dedication to quality. The moment I came in they quickly greeted me and offered help, guiding me straight to what I wanted, an open basket attachment. From how the basket was described the people are conscientious about what they sale, wanting the best possible products. Definitely reccomend this shop for any towing equipment.

The staff were very knowledgeable and asked the right questions about my car and my needs so they could email me a quote before I scheduled a time to bring my 2009 Toyota Venza.

Nice but no very helpful. Took a long time to call me back.

I had an amazing experience getting my trailer hitch and bike rack installed. The staff members were all very courteous, efficient, knowledgeable and reliable. On top of that, their pricing was very reasonable. They charged me only $25 to assemble and install a Yakima bike rack that probably would have taken me at least 1 - 2 hours. Also took the time to patiently demo how the bike rack operates, once in the store and once installed on my car. The Rack Spot has my highest recommendation.

Highly knowledgeable employees. Friendly and courteous service

Great and reasonable price with professional knowledge

Very happy with my purchase. Prices are competitive as most of their products have set retails form the manufacturer, but here is why you should buy form them.

We have a 2012 Sienna and they had the roof top storage I wanted. It is a Yakima Showcase 20 and it is very large. I went to the big box stores and they tried to sell me Thule. There must of been some kind of sales promotion as even though I clearly stated I like the Yakima better, they would not stop selling me Thule products. I left and went to Rack Sport San Carlos.

They not only didn't try to sell me another brand they put the Showcase 20 on my car so I could see how it looked. I didn't have to pay for it before hand as this is how they win your business, with service. I came back to buy a bike lock 1 week later. Same sales person helped me, his name is Jimmy. I left the rack spot with my new lock on our way to Yosemite. Within 5 minutes and before we were on the freeway Jimmy called to let me know I left my credit card on the counter and never paid for the lock. So I drove back and took care of it.

Jimmy had to look up my previous order to find my number and he did it immediately knowing we were headed out of town. You can't get this kind of service at a big box store.

Great service, may have to wait 2 days for them to receive your custom tow hitch, but they have a nice selection of racks to attach to it, PLUS, they keep lots of spare keys in house. Can be very convenient, I know!!

Super helpful, very friendly, genuinely care about their customers. I would never go anywhere else.

"These guys are really great! They installed a custom rack system for my camper shell that another shop didn't want to bother with. Did a great job & was very affordable. 5 stars for these guys!

The service was reliable an fast. They installed the receiver hitch on my pickup truck in less than an hour!

Great dudes very helpful and professional sell a great product

This is the store you should go to if you need any kind of rack or mount for your car. They are super friendly and knowledgeable. I came here to install a roof rack in planing to get a roof top cargo box and they did an amazing job. And even after coming back 3 different times to size a roof box to fit my car they weren't annoyed or upset. The customer service is a 10 of 10. Would recommend this place to everyone.

Super experience getting a hitch put on my vehicle. Great price, quick service, strong warranty. I worked with Joe, who was excellent. The pandemic has screwed up supply chains, plus everyone wants a hitch to transport bikes, which are also now sold out, so be aware that components may take a little time to get in stock right now. However, I think this is the place to go.

They put a rack and a container on top of my car super fast and very secured! Great cuatomer service and really helpful.

Excellent service, in and out in 3 minutes max. Super friendly people!

start is super helpful and knowledgeable, in several occasions they have advised on products and solutions without pushing their immediate sale or what they have in stock at that moment

These guys took care of my rack needs in about an hour!

Does anyone know if it s open during covid? Tried calling a few times but nobody answered

The staff at this store was helpful, knowledgeable and friendly. They helped me select a cargo box for the roof of my Subaru and even helped me install it, showing me how to mount and remove it as well.

Bought a rack for my van, works great! It's even better than what I was going to buy originally.

Competitive prices. Gave me a loaner when my rooftop box did not show up in time. Great guys running this shop

Went in knowing nothing, and got a thorough explanation of what would work with my car. I was informed of all the options, and there was a real emphasis on cost effectiveness. Will definitely be going through with my quote!

Knowledgeable staff, helpful with a little goofy manner. Willing to help and friendly

These guys were super helpful in making sure I had right parts for my car and getting it all securely attached.

Customer service? Ha! They so far have ordered the wrong hitch (which they did rectify) and now, for my mother in law's car have "forgotten" to order another one. They told my repeatedly told my wife that they have ordered the hitch and attachment for a mobility scooter, but no-one can find it in the system. IT'S NOT THAT DIFFICULT!!! The owner can't figure it out, and the staff circle around with a resounding "duh!!" when you ask the status. Go to REI or ANYWHERE else to get he work done. If they don't want our business, their wish is now granted. Shazam!!

Staff is knowledgeable and super friendly. If you want it, they have.

Went there after doing some research online for a cargo holder for our roof. Will took the time to put different models on our car and went over all features and pricing until we found the perfect fit. What a great experience and would highly recommend them to all especially Will!

Very professional and knowledgeable. They made sure that they had what we needed before we showed up.

I drove up from Palo Alto looking for a replacement tie-down strap for a 10 year old Thule rack. I checked REI and some bike shops and found nothing, but within minutes I had an entirely new cradle with an integrated tie-down strap that fit my old rack perfectly! The employees were very helpful.

Terrific experience getting a hitch and Thule bike rack installed here. Will squeezed me in for the install at the last minute, their prices can't be beat, and super friendly and helpful staff.

This is a real neighborhood gem. Joe was awesome in helping me select a bike rack and ski rack. He patiently walked me through the pros/cons of different models and took my needs into account. Installation day was a breeze..the car was ready in 90 minutes. I appreciated the detailed walk-thru and instructions. Highly recommended!

Stellar customer service!! JP knows his stuff- I will never go anywhere else.

Awesome service for racks. They know what they are doing. They simply are the best.

Crew is super helpful and friendly. Competitive pricing.

JP provided outstanding customer service and professional installation for my vehicle OEM crossbars, he even re-threaded the screw - awesome

Look forward to coming back in the winter for THULE ski racks!