Customer service? Ha! They so far have ordered the...

Customer service? Ha! They so far have ordered the wrong hitch (which they did rectify) and now, for my mother in law's car have "forgotten" to order another one. They told my repeatedly told my wife that they have ordered the hitch and attachment for a mobility scooter, but no-one can find it in the system. IT'S NOT THAT DIFFICULT!!! The owner can't figure it out, and the staff circle around with a resounding "duh!!" when you ask the status. Go to REI or ANYWHERE else to get he work done. If they don't want our business, their wish is now granted. Shazam!!