The House of Bruar (Scotland)

The House of Bruar (Scotland) Reviews

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4.2
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Food hall and shopping. Excellent spread of house ...

Food hall and shopping. Excellent spread of house and gift items. Good toy section and clothing. Scottish theme throughout. Nice place to stop on the way up North or down from the highlands.

My wife's shopping experience was , as always, ex...

My wife's shopping experience was , as always, excellent. We send our hotel guests and visitors on a weekly basis to House of Bruar informing them of the wonderful excellent buffet service and the best shopping experience in Scotland.
On a confidential basis, arriving late afternoon we decided to try your Fish & Chip outlet, the fish and batter (Cod & Haddock) was wonderful, but your French Fries were inedible all of which were binned.
We shall continue to send our guests but shall not mention this outlet
With kind Regards
Andrew

A tourist hotspot. Incredibly conveniently placed ...

A tourist hotspot. Incredibly conveniently placed along the A9 for a bathroom break and a leg stretch, you might even eat something if you are fancying a treat. Often very busy during peak times. The car park is a reasonable place for a picnic too.

Great place with wonderful staff. Food and other b...

Great place with wonderful staff. Food and other bits can be a big expensive but overall definitely worth a stop if you're in the area and you're sure to find something wonderful and unique

No drive up or down the A9 is complete without a s...

No drive up or down the A9 is complete without a stopover at House of Bruar. Dog owners will be especially impressed on sunny days when they discover an area of the car park is set aside for dog owners and over-car shading screens are provided. Excellent restaurant and coffee shop facilities, and quite possibly the best bathroom facilities in Scotland! We made a point of stopping therefore for breakfast on this most recent trip and were not disappointed; all ingredients were locally sourced and identified as such. Amazing bacon baps, highly memorable!

Use this as a rest break when travelling to Invern...

Use this as a rest break when travelling to Inverness. If you are looking for countryside clothing, footwear & accessories this is the place for you it is on the expensive side but you get what you pay for. There is a foodhall, butcher's dept. They sell a good variety of local produce. They sell chocolates, alcohol & delicious ice creams. You can also shop online. Toilet facilities wheelchair friendly although it is a tight squeeze getting around the foodhall. It has a restaurant and free parking

Sometimes described as the Harrods of the North ....

Sometimes described as the Harrods of the North . Great selection of items: everything from clothing to household items to foodstuffs to art. All at apremium price and much more expensive than many other upmarket outlets.
Struggled to get staff in ladies clothing to assist, totally failed to get help in the shoe department. Girls in kilts rearranging stock and skilfully ignoring customers.
Sale department was huge but fell far short of expectations with measly reductions.
Great food hall, and restaurant with something for everyone on the menu, and all well priced.
All very accessible, and parking available at the door.
Interesting, but not quite Harrods of the North .

APPALLING !! Having taken my order with full confi...

APPALLING !! Having taken my order with full confirmations/ delivery details/ money taken etc H of B then sat on it for 13 days. I only discovered that my delivery was never going to come by calling them myself ( having sat in endless answer phone cues) they said the best they could do was cancel my order. No proper apology, no offer of a re-order, no offer of anything, literally nothing at all for letting me down completely (to remind they didn't even bother to tell me that until I called)

Great place, always worth a look around. Tried th...

Great place, always worth a look around. Tried the new (to us) Fish and Chip shop, needs work if Im honest. Staff always keen to help. Butchery and deli do fab food. Cheeses always a highlight.

Incredibly disappointed with customer service. Not...

Incredibly disappointed with customer service. Not only did they fail to contact me to say that the item I paid for was out of stock, when I chased them wondering where the item was, I was not even offered an apology and treated brusquely on the phone. No help offered to rectify their mistake.

Mistakes happen and are forgivable - but the way I was treated is unacceptable.

Lunch was cold, so was returned. Second lunch had ...

Lunch was cold, so was returned. Second lunch had tiny bits of polystyrene in it. The vegetables were over cooked and just not nice at all . Will not be back . Nice walk up round the falls tho'.

A huge disappointment for Vegans. Dear management ...

A huge disappointment for Vegans. Dear management please try and upgrade the menu to facilitate the needs of a vegetarian or vegan. You can definitely do a lot more than just a bowl of salad.
This place certainly has positive vibes and you can definitely get some good cakes but I am just not happy with the meals that are served.

HUGE shop & worth stopping by if you're in the are...

HUGE shop & worth stopping by if you're in the area, people complain it's expensive which for a lot of things it is but you get what you pay for and the quality of the goods is very high. The staff are old style shop staff which makes a welcome change in this day and age, customer service is key. You can find bargains if you look at the sale stuff & the chippy is worth visiting. The ice creams just mackies ice cream so don't waste your money unless it's scorching hot

Outstanding stop off on the A9 - toilets are like ...

Outstanding stop off on the A9 - toilets are like those in a wedding venue! Great place to stop - would recommend it for tourists, truckers or just day trippers! Pretty expensive for what it is, but given the tourist trap that it is, and the only good stop on the A9 its a captive market! Worth the stop though!

The House of Bruar (Scotland)

The House of Bruar (Scotland)

4.2