APPALLING !! Having taken my order with full confi...

APPALLING !! Having taken my order with full confirmations/ delivery details/ money taken etc H of B then sat on it for 13 days. I only discovered that my delivery was never going to come by calling them myself ( having sat in endless answer phone cues) they said the best they could do was cancel my order. No proper apology, no offer of a re-order, no offer of anything, literally nothing at all for letting me down completely (to remind they didn't even bother to tell me that until I called)