Set up delivery for Monday; they never showed. Set up delivery for the Tuesday; they never showed or called to tell me it was not coming. Still have yet to receive my $20,000 packages. I recommend never using this company.
Vender Used this company to ship a very urgent order. Unbelievable lethargy. So far 4 days to get a HOT shipment 452 miles, and still saying will take another 6 business day to deliver. Tried to pick up at a hub, but they can't tell me where the shipment is at for another 24 hours, or where it's supposed to be next. This is not a shipping company, as every other review has stated THEY ARE A JOKE.
Great company to work with always on time. Great customer service. They always go above and beyond to make sure everyone is happy. Are rep Tony is the best of the best when It comes to getting it done. Great customer service
Great company! Competitive rates and excellent service. Nick Puccini (Territory Manager) and the entire Custom Companies sales/ops teams are #1.
Full 53ft trailet unloaded in less than 30 minutes... Thank You!
I have been working with Custom Global for a long time because of the great service and expertise. The Customer Service Department is very friendly, helpful, and efficient. My sales rep Steve makes the entire process extremely simple from start to finish, and I never have to worry about anything! I highly recommend giving him a call.
Always a day or two late at best. Often times the driver can't find us, despite our location being at the intersection of two Interstates. One time I was told the driver was unable to reach us due to a low bridge. They had no explanation as to why three other semis from different companies were able to reach us with no issues.
A great place to work. We offer reliable service. We've hit a few rough times lately, but are doing our best to offer our customers reliable services!!!
We have had timely pick ups and deliveries. Custom has really come through for us when we needed it. Our sales rep, Jim Calzante, has been a great resource to help us navigate the system and provide assistance as needed.
Custom provided amazing transit times to the Denver and Dallas areas! Thanks Jon for the excellent service and always handling our needs!
Been working with Custom for 7 years and its been a great experience. Communication is great and the service is even better.
Paid 200 dollar delivery charge at time of purchase for a couch and this company calls me saying that they will drop of my couch but to bring it inside it'll cost an additional 80 dollars. What a joke
Literally the wrist. Two different shipments, neither of them delivered on time. Nobody called to schedule delivery. Call and then get hung up on.
Custom Companies has been an asset ever since I met David Chavez when he randomly walked on my dock (old school still works these days haha). When I have special projects that are needed (hot shots, international, just in time, FTL, Etc.) they have always came through in the clutch. Custom will always be a card in my back pocket and I am more than happy to name drop them to other people in the industry as well. Still looking forward to that calendar to post on my wall! Just kidding!
Shawn is my Rep and he is WONDERFUL!!! I have no issues when I ship with Custom. My customers get their products un damaged and in a timely manner! I would recommend this company to anyone they are a class act!
Steve Laue
Has done a great job making sure customer is always first. As the customer I appreciate that daily check on my orders thank you.
Been waiting on the hold for a broker over 35 minutes just to get information about posted load.
We use Custom Companies on a daily basis for our business. They are timely and transport our freight without damaging it and their customer service is always eager to help; especially when we need something shipped at the last minute. They are ALWAYS flexible and able to accommodate us. The account reps are great! Our rep, Jim Calzante is attentive and smart and makes sure our account is handled and always makes sure our shipments are taken care of as a priority. Custom will continue to get our business for their stellar service!
Great prices and good services. My rep (Shawn) is best in class for the industry and gets us taken care of no matter what. Custom has been taking our freight for over 7 years and has always stood by us to get our customers taken care. Good company and great people!
Good prices and customer service and very fast pick up's. My person to go is SteveL. from day one he has help with shipments, quotes and their website. The Custom Companies is on of my "to go" freight companies.
I have been using the CC for all of my LTL transportation the past few years. Service is reliable and my contact Jon DuJardin is a pleasure to work with and gets the job done!!
we have been driving for them for about a year.. if you are a CDL driver and your wife or husband would like to get their license they will let you train them. They have plenty of Team Freight... two locations Santa Fe Springs California.... Northlake Illinois.. you can run as hard as you want to or as easy as you want pretty easy to work for
Custom has given my company very low prices and great on time pick up services. I'd like to thank our sales rep Preston for his great help on rates
I have never had a bad experience with The Custom Companies. They have always been reasonably priced and also have great service. The sales guy is very friendly and easy to work with. Dispatch is also always a pleasure to coordinate shipments with and they are fast at getting rates back to you. I would recommend and have recommended them to others.
I m usually do drop and hook. It s pretty much easy and fast
Amazing rates but pretty useless if they can't even schedule pick ups.
Customer service phone number isn't really helpful. At the end of the phone call, they're just going to ask you to email them and never respond.
Worked with a person named William for a while. Once he left the company, started receiving pretty bad service.
Their rates are the best but not the best service.
Once customer service improves the company could be 5 stars.
Been doing business with Custom for over 15 years and had no major issues. My sales rep (Steve) is great! Very knowledgeable of the industry and really helpful. The accounting (invoicing) team are also great, accurate, very few errors if any. MY GO TO FREIGHT COMPANY!!!
Company sucks! My shipment has been sitting on a truck for days just waiting to be delivered! And everytime I call I am put on hold for 20 minutes to be told that there s nothing they can do!
Terrible service, keep telling you it will be delivered the next day, sits in their warehouse for days dormant, will not help you on the phone, leave you on terminal hold to punish you for questioning their delivery service. Will be in their terminal day 5 or 6 by the time it is actually out for delivery. DO NOT WASTE YOUR TIME WITH THIS COMPANY
I've worked with The Custom Companies for over 5 years now and can't express how much this company, moreover Jon Dujardin, my territory manager, goes above and beyond to meet our company's needs. He always responds within a timely manner and works his best to solve any issues that may rise. He's devoted to his role in the company and is great at what he does. I can't forget about Ray Hecker, he's always on top of everything and responds within minutes. They make a great team and I'm proud to be part of it. Custom has very competitive pricing and causes other 3PL companies flee as they cannot compete with them. They also have excellent customer service! Be sure to reach out to Jon Dujardin to bring you on board!
Let me start this off by saying this company is the most unprofessional shipping company I have ever dealt with. So last Tuesday(7/07) I had called them to set up my delivery for my rims and tires for Wednesday 7/08 after a no show on the delivery I call the customer service number. After speaking to multiple people, it seems my pallet was lost. I was told they were looking for it and I should call back in a couple hours to see what was going on with it. So within a couple hours I call back and I was told by a customer service rep that they had the pallet and that they would allow me to drive up to them(which is 60 miles away from my house). I made the drive up to Northlake IL, upon arrival I call the customer service number once again and I was told my pallet had been shipped to Indianapolis, IN and that no one would have told me to come and pick up my pallet. So after all this I call the original company that I ordered the rims and tires from, custom offsets which has no affiliation with the custom companies. After all of this and about week time frame of lies, I am finally getting my refund back and the conclusion came out that pallet is marked lost. I am extremely displeased with the professionalism of this company and their customer service reps.
Based on my experience I highly recommend Custom Co... I called and made arrangements to pick up from Iowa shipping to Chicago, they picked up within a few hours and delivered the next day for a very affordable rate, UPS wanted to charge me 10 times (no exaggeration) what Custom charged me for the same service... so far so good Custom, keep it up and the rating stays at 5 Stars... I'm actually booking another shipment right now...
very excellent on all pick-ups and always on time for my deliveries, my sales rep Shawn also quotes larger shipment at a very good price
Great transportation company, rates are there, transit times change from time to time but compare to others not bad. One of the best sales team out there. The best drivers hands down. My go to carrier period.
A vendor used Custom Companies for an extremely urgent shipment from Los Angeles to San Diego. Granted that it was over the holidays, the service has been completely unacceptable. The shipment was picked up on the 24th at 11AM with an ETA of the 26th. I called on the 26th because I could not track it on their website. I was told that it was still in L.A.. That the shipment would be marked as HOT to get it here the next day. This was at 11AM on the 26th. The shipment left LA at nearly 7PM. I was able to track it this morning (the 27th) and it simply showed it was in L.A. I called up again and was told that it was waiting to be unloaded but the delivery drivers had all gone out already so it will be delivered on Monday.
At this point I explain that this is a shipment for a production line that will be coming in Saturday because of an urgent order and without these zippers they will not be able to get very far. I offer to pick them up from their hub and just need to know when they will be unloaded. After being put on hold for a few minutes I am told the truck will be unloaded overnight. There is nothing they can do about it. At 9 in the morning there is nothing they can do to get 1 pallet with 3 boxes on it off a truck any earlier than overnight. Of course I am then met with "Unfortunately there are no guarantees with LTL shipments". So no we have to plan around them because they will be 1 day shy of a week in getting a pallet with 3 boxes from Los Angeles to San Diego.
UPDATE 12/30: It finally arrived. on an Enterprise rental truck. Their tracking still shows the last update as "TRAILER DEPARTED LOS ANGELES, CA 12/26/2013 18:25". I'm just glad we finally got our material. I'll be sure to avoid using Custom Companies in the future.
I've been doing business with Custom Co. for close to 12 years and I consider them a valued strategic partner that has contributed to our success consistently over the years. I would highly recommend them and always do! Sales rep Shawn does whatever it takes to keep us happy as well!
Horrible freight brokerage company, they do not answer their phones or help at all if you actually do get to a representative. Spend a little more and go with a reputable company.
Have been a customer of custom companies for 10+ Years. Their customer service agents are terrible and hang up when they don t want to answer your questions. Fright is regularly picked up/dropped off late. They keep billing the wrong place even though I ve told them time and time again to change the billing address. The only reason they don t get 1 Star is the pricing we receive from them. Lowest by a wide margin.
Hate to give them a star...hope to never have to deal with them again....stayed on hold for a hour plus..still don't know nothing about my shipment!!! No one willing to help...
Every time i call them, i had to wait at least 5 minutes before the sales representative answer the phone. They missed the pick up many times and didn't even let us know what a great company to work with !!!!
Shawn my sales rep has always been able to move anything at any time even after the coldest day in Chicago.
Awesome guys, respecting them for respecting drivers
Taking their sweet time to pay for loads. We have a load delivered 1/23 that they haven't paid for yet due to "carrier package paper work not being good enough". How was the load even given to a carrier company if the carrier set up was not completed?!
The company I work for has used the Custom Companies for many years now, I just recently took over the shipping department, their sales representative Steve has done a wonderful job helping me get acclimated to my new job, I would refer them to anyone.
If I can put negative I would. This company is a joke. First of all it was supposed to be a blind shipment, meaning you do not disclose information of where the merchandise is going and where its coming from. After they reassured me like 12 times (not exaggerating) they still disclosed my information to the locations. they sabotaged my business. STAY AWAY FROM THEM. they should be shut down. there company is a big JOKE.
Great company to work with! Steve has been my salesmen for over 8 years and I couldn't have been more impressed with his work, Always going above and beyond. He is almost always able to answer any questions I may have. Again I am happy to work with Steve. Thank you!
We've been using Custom Co for probably a decade. Best freight shipping company around.
I have worked with Custom Companies for 8+ years. Steve and his team do a great job for us and handle critical shipments/warehousing!
000zero negative 0 this company is a complete joke Trash.. if you want your shipment. Go elsewere
At the time of booking a load, broker was not approved by our Factoring Company so had to be billed directly. We have only done 1 load so far and getting paid was the most difficult part. The AP department would answer the phone, but you are being asked the send email to request the payment status. After you send the email, be prepared to wait 1-3 business days to get an update. And that's how communication is going to be from that point. Pretty frustrating experience.
I have been working with Custom Co. for multiple years. Our service rep Tony is outstanding and him and his team go above and beyond to meet my freight needs. Very competitive prices for both LTL and truckload. Very good on time delivery. The only freight company that I ever recommend.
I dealt with them a very along time. Easily trace deliveries on website. Customer service always gets back with me on a timely fashion. Enjoy working with our saplesperson Nick. They take care of their customers. Plus, They re always giving back to the community.
The Custom Companies has been my go to carrier for service, price and incredible customer service. My rep, Tony Anzelmo is the best; along with his team! He finds a way to make it happen to exceed both my expectations and that of my customers.
I use a variety of companies and Custom has been on time, no major issues at all with them. Our rep (Preston) is always available, very solid service
Nothing but great experiences with Custom and my sales rep Steve. Timely and reliable shipping and unbeatable customer service!
Do not use this company. Not professional.
Spent several hours on the phone with customer service never to get an honest answer as to where my package was. Had a very unhappy customer due to their mistake.
I worked for buddy products as a traffic manager for many years and I always use the custom companies they have the best customer service and good people highly recommended you will not regret it.
This place is a joke!!! 4 hrs to load no room to back in.
Terrible, sat on my shipment for 3 days. 9 days from Chicago to Central Michigan. Now we are one week out on freight from the same company to the same delivery address and I have been on hold for 5 minutes.
DO NOT EVER USE THIS COMPANY! Just higher a guy with a pickup truck.. they probably will move faster
You have to wait on hold for at least 5 minutes to get a hold of anyone. They will reschedule pick ups on you and wont let you know. Send in the wrong trailer size multiple times. A pain to work with
Our company has been using them for over 16 years now. I can't speak for everyone else. But they have never missed a pick up for the company I work for. They're always on time. && if not the driver calls me ahead of time to let me know. Hell, Bill, the driver that picks up from us everyday, even loads himself half the time. Would highly recommend.
I ordered a delivery of a pallet from CA to Wichita KS. They shipment has been sitting in KC 180 miles away and no one has called as promised for a delivery time. I ve called them many times and after being on hold for 30 minutes listening to their hold message that says they care and are all about customer service but the online chat doesn t work. When I finally got ahold of their rep they gave me a phone they said they are just the broker and not responsible for the trucking company. They gave me a phone number to the KC Terminal and they don t have the shipping and didn t have any info. I ve called chatted, emailed. They finally callEd and the excuse for why it wasn t delivered was they lost the paperwork. Really? I don t recommend you trust this company unless you want a terrible customer experience
Custom did an amazing job for us during the Polar Vortex here in Chicago and through out the country. Tony is our go to guy!!!
If I could give 0 start I would. Worst experience ever had. They don't pay money for service. Stay away from this company!!!
This company is a joke. I ordered tires from custom wheel offsets. I will never order anything else if this is the only shipping option they have. I am upset I have to give them a star when none would be more precise.
Custom Companies has been a great company to do business with over the years. We use them for all aspects of our shipping, LTL, truckload, expedited, and trade shows. Their quality of service is unmatched in the freight industry. As they continue to expand services and offerings, they remain competitive on price and transit time. Whenever an issue or urgent matter arises, we know that it will be resolved as quickly as possible by a great team!
The Custom Companies has been my go to carrier for service, price and incredible customer service for more than 15 years. My rep, Steve Laue is the best! He finds a way to make it happen to exceed both my expectations and that of my customers.
I have been working with the Custom Companies for about 5 years and they never disappoint. Will always be my "go to" freight company.
In my 15 years of working with The Custom Company I had minimal issues & always a good experience for my customers. My rep, David Chavez is always super professional & helpful.
Very nice people in customer service. They are always a big help and answer the phones in a timely matter. The new chat system that has recently been set up is a great new tool that helps get even quicker answers about shipments.
My company has used The Custom Companies for quite awhile, we enjoy their customer service and flexibility on servicing our pick ups and shipments. My sales rep Shawn is always there to help, he s just a call or email away!
This company is the worst out their, they never on point. Poor management, im surprised they are still in business
Seems like people who work there don't know what they are doing, been on hold 40 minutes to get an information on the load
Terrible logistics, no one knows where my package is. Everyone I contact has a different answer. Their partner Estes is terrible as well. Called to tell me my package was on their dock. I dove all the way out there to retrieve my package. Rep says they can't find the package, and don't know where it's at. They should consider getting out of the business.
I have never been more disappointed in a freight company. We are out 2 weeks from ETA, and have spent over an hour on hold with the company with no answer, multiple times this week. Do yourself a favor and hire a reputable company!
I ve been working with Custom Companies for over 2.5 years, I truly appreciate their variety of services and flexibility. Our rep, Steve, is great! always responsive whenever needed
Amazing company, great fast service, nothing but good service with Custom Company! Thumbs up to my rep Nick always taking care of us!
On time for appt. 0900-1200. They are very slow now is 1610 and they are still working. 5hrs!!!
I have been calling this company for the past 2 days my shipment has been sitting in a truck at a facility and I have called numerous times asking when they expect to unload the truck I have gotten multiple excuses apparently no one unloads trucks on Fridays I have offered to go pick it up myself now I have to wait another 3-4 days for them to unload the truck and to contact me and then set up a day for them to deliver this company is a absolute joke!!!!!!
it amazes me that they can not even contact the place my shipment is sitting at to see when they are actually gonna unload it
Worst company in the USA! Awful customer service! Which I was lied to and when I brought my concerns to them they got lippy! If you have choice how to ship with don t pick these guys!
Great place to work! Very Customer focused! The company is always trying to be innovative and improve service and technologies!!!!
Excellent rates, excellent ownership, easy to do business with!
Never a bad experience with this company. Reliable, fast and simple made easy by Steve and the rest of the workers
Terrible delivery service. I had a package that was suppose to be delivered on a Friday and at the last minute that day they changed the delivery date to the following Tuesday without any notice. Had taken off work to receive the package that Friday and did not show up. Would not recommend using them for any shipments.
If I could give negative stars I would. Wort customer service ever! On hold for over 45 minutes and they can careless about customers! DO NOT USE THEM FOR YOUR SHIPPING NEEDS!! Many better options out there!! STAY AWAY FROM CUSTOM COMPANY!!!!
This company is amazing. Shawn and his team consistently go above and beyond to wow my company day in and day out. I know I can rely on them to do the right thing and we will continue to work with them for years to come.
Custom goes the extra mile to make sure our freight is on time & undamaged & has been a company we have used since the 90's. If you need a reliable carrier they are your team!
I have been using The Custom Companies for years. Their service has been exceptional. They have never let me down. They offer competitive rates. I cannot ask for more than competitive pricing with great service.
I would highly recommend NOT using this company. Nothing shows up on time.
I haven't had a great experience with Custom Companies. They did have their servers hacked which caused the servers to be shut down. I can understand some setback and delays because of that, but it's been nearly 3 weeks. They picked up my shipment on June 30th and immediately lost track of it. After calling for weeks I wasn't able to get any useful information other than that they thought it would arrive at the local terminal (operated by another company) last week. I called the terminal several times and they had no record of the shipment showing up. Custom Companies told me that it was probably just because they hadn't entered it into their records yet. The reality is, it never never arrived and nobody has any idea where it is actually at.
Custom Companies is now telling me the terminal had 6 shipments without a manifest so there's no way to tell if one of those is mine. How that happens in the first place is beyond me, server issues or not. The staff at the terminal; however, did inform me that all the shipments they've received from Custom Companies actually do have a manifest, mine just isn't one of them.
Update (6/22): After the package being lost for 21 days I received a call to have delivery scheduled on 6/21. With everything scheduled, I took the afternoon off work to accept the delivery. It did NOT show. I was told the driver called in sick and that I should have been notified (I wasn't). I was then told the shipment could be delivered early the next day (6/22). After nothing showed up the morning of 6/22 I called the terminal. The shipment is sitting on their dock. They said the soonest it could be redelivered was (6/23) because all their trucks had already left. When I asked why they just didn't leave it on the truck to be delivered today I was told that they have to schedule residential deliveries. SERIOUSLY!? Had they called me the previous day to notify me it wasn't going to be delivered this could have been handled. Absolute nightmare.
customco.com
