Ford Saeks

Review of The Custom Companies, Inc.

I ordered a delivery of a pallet from CA to Wichit...

I ordered a delivery of a pallet from CA to Wichita KS. They shipment has been sitting in KC 180 miles away and no one has called as promised for a delivery time. I ve called them many times and after being on hold for 30 minutes listening to their hold message that says they care and are all about customer service but the online chat doesn t work. When I finally got ahold of their rep they gave me a phone they said they are just the broker and not responsible for the trucking company. They gave me a phone number to the KC Terminal and they don t have the shipping and didn t have any info. I ve called chatted, emailed. They finally callEd and the excuse for why it wasn t delivered was they lost the paperwork. Really? I don t recommend you trust this company unless you want a terrible customer experience