Spencer Massey

Review of The Custom Companies, Inc.

Let me start this off by saying this company is th...

Let me start this off by saying this company is the most unprofessional shipping company I have ever dealt with. So last Tuesday(7/07) I had called them to set up my delivery for my rims and tires for Wednesday 7/08 after a no show on the delivery I call the customer service number. After speaking to multiple people, it seems my pallet was lost. I was told they were looking for it and I should call back in a couple hours to see what was going on with it. So within a couple hours I call back and I was told by a customer service rep that they had the pallet and that they would allow me to drive up to them(which is 60 miles away from my house). I made the drive up to Northlake IL, upon arrival I call the customer service number once again and I was told my pallet had been shipped to Indianapolis, IN and that no one would have told me to come and pick up my pallet. So after all this I call the original company that I ordered the rims and tires from, custom offsets which has no affiliation with the custom companies. After all of this and about week time frame of lies, I am finally getting my refund back and the conclusion came out that pallet is marked lost. I am extremely displeased with the professionalism of this company and their customer service reps.