Adolfo Coronel

Review of The Custom Companies, Inc.

A vendor used Custom Companies for an extremely ur...

A vendor used Custom Companies for an extremely urgent shipment from Los Angeles to San Diego. Granted that it was over the holidays, the service has been completely unacceptable. The shipment was picked up on the 24th at 11AM with an ETA of the 26th. I called on the 26th because I could not track it on their website. I was told that it was still in L.A.. That the shipment would be marked as HOT to get it here the next day. This was at 11AM on the 26th. The shipment left LA at nearly 7PM. I was able to track it this morning (the 27th) and it simply showed it was in L.A. I called up again and was told that it was waiting to be unloaded but the delivery drivers had all gone out already so it will be delivered on Monday.

At this point I explain that this is a shipment for a production line that will be coming in Saturday because of an urgent order and without these zippers they will not be able to get very far. I offer to pick them up from their hub and just need to know when they will be unloaded. After being put on hold for a few minutes I am told the truck will be unloaded overnight. There is nothing they can do about it. At 9 in the morning there is nothing they can do to get 1 pallet with 3 boxes on it off a truck any earlier than overnight. Of course I am then met with "Unfortunately there are no guarantees with LTL shipments". So no we have to plan around them because they will be 1 day shy of a week in getting a pallet with 3 boxes from Los Angeles to San Diego.

UPDATE 12/30: It finally arrived. on an Enterprise rental truck. Their tracking still shows the last update as "TRAILER DEPARTED LOS ANGELES, CA 12/26/2013 18:25". I'm just glad we finally got our material. I'll be sure to avoid using Custom Companies in the future.