The Buttes Marriott

The Buttes Marriott Review

Reviews 1212
4.3
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T
3 years ago

Attended a professional event at the auditorium. T...

Attended a professional event at the auditorium. The staff was very pleasant and eager to assist us. The Continental breakfast was well done and the whole event was very organized. I left impressed by the experience.

D
3 years ago

While the overall age of this establishment my dat...

While the overall age of this establishment my date back to the 1970's, they have done well to keep it modern and fresh. The rooms are very standard and up to date while the layout is cookie cutter and typical.
The magic of this location is when you step outside. Everything from the pools and hot tubs (yes, they have multiple hot tubs and pools) to the landscaping and lighting, and the breathtaking views from the many vantage points overlooking the area makes this one of my go to choices when in the area.
The resturants, room service and even the mini Starbucks on site offer selections which are unique and delicious. Plan at least a dinner or drinks onsite to take full advantage of this hotel and its amenities.

A
3 years ago

While yes, the rooms could be updated, the locatio...

While yes, the rooms could be updated, the location and landscaping are beautiful. The pools, water slide, and hot spa pools are set into the side of rock and have a wonderfully inviting feel. Complimentary fresh brewed coffee and water are a nice touch.

C
3 years ago

No blackout curtains, the door had a gap 1 on inch...

No blackout curtains, the door had a gap 1 on inch between the bottom of the door and floor. The property access door for staff was directly across the hall, and it had no soft close mechanism on it. So all night banging of the door. My wife and i at 8 am just checked out. Ruined our planned day. after no sleep and bright sunshine coming in the room and staff door banging all night, i will not be spending money at that hotel again!

S
3 years ago

The venue is very nice with amazing views, last ye...

The venue is very nice with amazing views, last year the food was amaxing, this year it was just okay. The wait staff is extremely helpful and polite. I didn't need any additional accomadtions, but for those who did, they were quickly taken care of (vegan).

S
3 years ago

This was a very nice hotel. The rooms were very cl...

This was a very nice hotel. The rooms were very clean and comfortable. The fitness center was large with a very good view. The food at the pool bar, main restaurant, and breakfast buffet were very good. Pool was very relaxing and clean as well.

J
3 years ago

Looks like an amazing place to eat at the restaura...

Looks like an amazing place to eat at the restaurant but we drove an hour from home just to eat there and showed up over an hour before closing time from what the websight said and they were already closed. It was a ghost town! But was able to get some nice sunset photos and enjoy the view but just wish we could have had the nice dinner & view experiance that we went there for! We were ready to have a nice $pendy Dinner it was just a bummer that they closed early!

C
3 years ago

Been to this hotel several times.my only complaint...

Been to this hotel several times.my only complaints is their probably the only hotel that still charges for wifi. And it's 15 a day. Also I noticed anyone can park and walk into property and enjoy everything I'm paying for. No security

M
3 years ago

Room had a leak coming from the ceiling and we had...

Room had a leak coming from the ceiling and we had to be moved. Next room had a bad odor in it.
Food in the restaurant took over an hour and was very mediocre. They apologized but the exact same thing happened again the next night.
We heard nothing but complaints from other people who were staying there as well.
Would NEVER stay there again.

N
3 years ago

This was an exceptionally nice hotel, and the pric...

This was an exceptionally nice hotel, and the price was reasonable for the quality of the rooms.

Unfortunately, while most of the staff was friendly, there were also several that didn't seem interested in having me and my friend around. We just wanted a nice dinner after a long day of driving. So we went to the main restaurant, where we were given dirty looks by the hostess and interrogated about what room we were staying in (as if we didn't belong). We ended up eating at the bar instead, and walked away 100 bucks lighter after a few drinks and mediocre entrees. Our bartender was super friendly, though. After that, we decided to spend our money off campus for the rest of our stay.

This place is gorgeous and seems very family friendly. Just make sure you belong with their usual clientele.

R
3 years ago

Beautiful views. Nice hotel. Fantastic staff. Grea...

Beautiful views. Nice hotel. Fantastic staff. Great service and overall stay. Only issue was that the internet (even the "premium" $18/day version) was always either extreemely slow (like dial-up modem slow/unusable), or didn't work at all, for me or any of my other travelers.

S
3 years ago

Had lunch here and the waitstaff and atmosphere we...

Had lunch here and the waitstaff and atmosphere were very nice. The host sat me near a window with a great view. I didn't feel like the singler diner I usually do here. They treated me like I was just as important as any other table. I had the fish tacos. They were delicious. I feel like they were a little pricey but that's part of dining in a hotel. Overall great experience. Kudos to the staff especially. I will be back.

r
3 years ago

Have to give it to them...Phoenix has one of the m...

Have to give it to them...Phoenix has one of the most unique and inspiring resorts I've ever visited. When you come here you are literally transported somewhere you can literally trick yourself into believing you aren't really in the middle of a megalopolis. Crazy but awesome!

B
3 years ago

Beautiful desert landscaping in the heart of Tempe...

Beautiful desert landscaping in the heart of Tempe/Phoenix. Gorgeous resort with magnificent views in need of some minor updating to make a truly unforgettable experience. Rooms are nice but need to be renovated (old layouts, popcorn ceilings). Pool needs to be resurfaced. Large cracks in walkways and skybridge. Staff is friendly but not knowledgeable or entirely customer focused. A little bit of polish would make this standout among the many gorgeous resorts in Phoenix.

c
3 years ago

Awesome views. Valet was wonderful.. offered water...

Awesome views. Valet was wonderful.. offered waters and suggestions. Front desk was just as nice.. gave an upgrade due to my birthday..unexpected surprise. Even housekeeping acknowledged our presence. All around solid place.

s
3 years ago

nice

m
3 years ago

I can t say enough good things about this place. T...

I can t say enough good things about this place. Their attention to detail is phenomenal. Their customer service is fantastic. Everyone I encountered here went above and beyond. The rooms are big and spacious. The products in the bathroom are top-of-the-line and even give you shower gel (I hate soap). There are reading lights on the headboards. Finally a room with enough electrical outlets for me to charge my technology! Shower pressures is good. They even have a fridge in the gym w cold wet towels if you get overheated.

J
3 years ago

way over priced! When resorts charge a lot usually...

way over priced! When resorts charge a lot usually they are awesome. But this place is a Rip off, don't ever do a wedding here. We met a gentlemen to help us to our room, he was awesome. After that was a joke. Many people including the Bride got food poisening, meat was raw and un cooked. They charge gratuity so don't tip! Wedding planner they have is a JOKE. Obviously her first time. She was asking us what to do? Lol wow.
$34 for 2 small cheeseburgers. Didn't even come with frys. I don't smoke cigarettes, but was charged $250 for smoking in my room.
These people are greedy, and will suck as much money as they can. It's not as nice as the money thy charge.
And last but most important. It's dated. Choose a better destination next time. If it weren't for family being together, I would have made a big deal out of this. Our family was the ONLY good part. Just don't do it.

J
3 years ago

Place is very unique, very different from other Ma...

Place is very unique, very different from other Marroits. Views are outstanding and staff was incredible, very accommodating. Rooms are a bit dated but everything else makes up for it. Highly recommended walking the grounds at sunset or sunrise.

J
3 years ago

Wow

P
3 years ago

Beautiful hotel ... very scenic...

Beautiful hotel ... very scenic...
Customer service sucks.... My worst nightmare experience and horrible Marriott customer service
While getting out of the cab at Marriott my wallet slipped in the cab. Soon I realized and went to front desk for help. I called Cab Company but nobody was picking the phone. So I asked the front desk to help me out to go to Airport lost/found area to find the cab (luckily I had the receipt), since I had no credit card or cash with me at that time my only hope was Marriott. I had advance booking at this hotel for 2 nights (I always stay at Marriott when travelling for business). Marriott had my credit card on file and the organization name which has 3 days event in their resort and STILL THEY DID NOT ONLY SAID NO TO HELP ME OUT and ON THE TOP THEY DID NOT ALLOW ME TO CHECK IN THE ROOM AS NO ID MEANS NO ROOM. It was 11:30 pm so I had nobody from my organization or participating organization to call to.
Luckily one guy saw me in the situation at MARRIOTT and figured out I am a genuine guy so he let the Marriott staff use his credit card on file for me to get a room.
I will never stay at Marriott again. Can t believe the hotel I used to recommend to others became my worst nightmare .
Just to let the readers know . I found my wallet the next day cab driver gave it to the cops and they returned it to me.

R
3 years ago

Terrible experience. Hosted a large group and dinn...

Terrible experience. Hosted a large group and dinner event for business. Hotel walked more than half of our group to an airport hotel. Unacceptable. Reccomend you look elsewhere if you are planning a meeting/event in the area.

K
3 years ago

My favorite place to stay. Easy access to intersta...

My favorite place to stay. Easy access to interstate without interstate noise. Forget Scottsdale. This is thee place with quick Uber to ASU area and clubs. This property offers so much that I didn t even leave the grounds for 3 days!

B
3 years ago

The rooms are fantastic, spacious and we'll kept. ...

The rooms are fantastic, spacious and we'll kept. They provide a hookup point so you can hookup your laptop to the TV and stream vids or what have you. They charge for internet access, 11.95 a day for the 'lower' tier, and 14.95 a day for the 'faster' tier, though I had trouble streaming Netflix on the faster tier. If you are a reward member the lower tier is free and if you are a silver/gold/Platinum member the 'faster' tier is free.

J
3 years ago

So, it's a nice place over all. But.. the parking...

So, it's a nice place over all. But.. the parking is unnecessarily costly, the property layout is weird, the beds aren't great, and the rooms aren't even as nice as a Holiday Inn Express. If you can get a decent rate, it's worth a stay. But there's no way I'd pay over $200/night.

S
3 years ago

This place has some pretty amazing views! Only a f...

This place has some pretty amazing views! Only a few select locations in the valley to get really fantastic Vistas like these and none are the same! A local landmark, Camelback Mountain stands elegantly to the north only 20 minutes away by car with two of the most famous hiking trails in PHX!

W
3 years ago

DO NOT WASTE $260 FOR MOTHER'S DAY BRUNCH HERE, DR...

DO NOT WASTE $260 FOR MOTHER'S DAY BRUNCH HERE, DRIED SALMON WITH BROWN RICE, VERY FEW POACHED EGG ON AGAIN DRIED ROAST BEEF CUT, ASPARAGUS SOGGY, CHEESE PLATE YOU CAN GET FOR $20 AT FRYS. ALSO NEXT DAY MORNING WE ALL GOT FOOD POISONING FROM EATING HERE, OF COURSE THEY SAY THEY CANT FIMD IT CAUSE THEY THREW THE FOOD OUT THAT MORNING. CANT STRESS ENOUGH DONT EAT HERE.

The Buttes Marriott

The Buttes Marriott

4.3