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Beautiful hotel ... very scenic...

Beautiful hotel ... very scenic...
Customer service sucks.... My worst nightmare experience and horrible Marriott customer service
While getting out of the cab at Marriott my wallet slipped in the cab. Soon I realized and went to front desk for help. I called Cab Company but nobody was picking the phone. So I asked the front desk to help me out to go to Airport lost/found area to find the cab (luckily I had the receipt), since I had no credit card or cash with me at that time my only hope was Marriott. I had advance booking at this hotel for 2 nights (I always stay at Marriott when travelling for business). Marriott had my credit card on file and the organization name which has 3 days event in their resort and STILL THEY DID NOT ONLY SAID NO TO HELP ME OUT and ON THE TOP THEY DID NOT ALLOW ME TO CHECK IN THE ROOM AS NO ID MEANS NO ROOM. It was 11:30 pm so I had nobody from my organization or participating organization to call to.
Luckily one guy saw me in the situation at MARRIOTT and figured out I am a genuine guy so he let the Marriott staff use his credit card on file for me to get a room.
I will never stay at Marriott again. Can t believe the hotel I used to recommend to others became my worst nightmare .
Just to let the readers know . I found my wallet the next day cab driver gave it to the cops and they returned it to me.

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