The Big Screen Store Towson Reviews

Bought our TV during pandemic. Installers were outstanding and extremely knowledgeable, helpful and friendly. VERY pleased with our purchase!

Great! Knowledgeable! Courteous, helpful, prompt service.

I will always BUY FROM JOSH AT THE BIG SCREEN STORE IN TOWSON.
Here is why
I want to THANK JOSH for taking a very frustrated client to a TOTALLY SATISFIED customer. On Saturday while working with Direct Tv I had broke the one connect Cable on my Samsung TV. I was directed to Samsung parts website to order a replacement cable. I paid for expedited shipping. On Monday I started to check the site for notification of overnight shipping. Monday I was told that I was on the wrong site multiple times along with getting the chat help to just stop. I called multiple times and either got directed to another person. In the process i got disconnected. EXTREMELY UNHAPPY with Samsung parts I called Big screen store in Towson and left a Heated voicemail. Within 5 minutes Josh returned my phone call. Needless to say I was still heated. Well JOSH immediately sent out an email to his rep along with an voicemail. Josh never once arguing with me. By the time I got off the phone I was fine. Josh got the service team to give me a discounted fee on installation. Within 24 hours my TV is up and running. JOSH IS AN ALLSTAR

The Samsung QN65Q7CAMFXZA (Q7 65" TV) is the best TV I have spent money for. You see instantly what you been missing in monitor display entertainment. It recognizes any equipment attached to it (DVD, AV Receiver, PC, Phone, Speakers etc...) and sounds great. This is an opinion of set up out of the box. So far so good I am really glad I spent the time to research this TV it is worth every penny spent on it. I will give another review once I have experience it more within my home entertainment center with all the attachment. It also provides and displays the apps included and downloaded by the phone great no distortion in display. Do buy and experience true color and feel the mood. Home theatre display and sound at its best. LOVE IT!

Excellent customer service, great prices and an incredible product...highly recommend The Big Screen Store!!

I purchased my HDTV from the Big Screen store. entirely over the phone. The transaction was easy. I also scheduled the installation over the phone. The installation was timely and easy. I m sure that I got the best price, installation and service available. So easy!!

If you are considering buying a TV and Samsung is a possibility then you really should visit the Big Screen Store. Our experience is with the Towson, MD store. We purchased two TV's and needed installation services including moving two existing TV's to new locations. Josh Wiley helped us through the process of understanding the different Samsung models, (in plain English) answered all of our questions, worked hard to get the best pricing available to stay within our budget and showed great patience as we revised our selection and configuration a number of different times. Multiple on site visits, emails and phone calls were used effectively as we evolved to our final selection. We got all this service at the same cost of nominal (or no) service at the big box stores. Buying technology is not really very much fun for us so having this great resource available made the process less stressful. No up selling or sales pressure techniques from Josh at any time in the process. You really got the feeling he wanted us to be happy with our purchase. We are very happy in our outcome.

Installation arranged by Josh (install 2 new tv's , relocate and reinstall 2 existing tv's, different model roku's, cable boxes and a sound bar) the second part of the purchase was of high quality. Big Screen uses HDXperts, Inc as their installer. We rate them with four and one-half stars only because the end of installation tutorial was somewhat lacking. A follow up phone call with the installer solved our only issue when the sound bar would not connect. All in all 9 1/2 stars out of 10 for the experience. Thanks Josh. Will not hesitate to buy from you again, which is the best recommendation you can get.

UPDATE UPDATE UPDATE

We just bought another Big Screen and sound bar from Josh. His guidance continues to be spot on. He gives you the facts and you have all the info to make a decision. Repeat customer is the best recommendation.

Josh was really helpful when I described some of the space constraints that I had. He gave me a couple of options and let me choose. No pressure. I went for picture quality rather than a larger screen size. Free, fast delivery (it was in stock so I received the next day!) and competitive price on top. The only downside is they have to collect tax.

This place was great. They really knew the product , which made my decision easy.
Not to mention free delivery and a additional year warranty.

Awesome experience. Great service and prices. What more can you ask?

The Big Screen Store staff (Mike) was very knowledgeable about the various models and options. Answered all of our questions and directed us to a model that suited our needs and budget. It was low pressure and overall a good experience (much better than the big box stores.).

Delivery and set up was also a good experience. They arrived within the 3 hour window and set up the TV and walked us through the "smart" settings, including how to control our cable box from the TV remote. They then took the packing materials away for us.

Bought a tv, Bose system, and credenza a few years ago from Shane and was hoping he was there when I went back! He was and his service was just as good as before. He had me in and out quickly and with everything I came in for. He knows his stuff and will help you get what you want while staying within your price point(s).

Bought a 65 inch Samsung QLED 90 TV and it has by far the clearest/brightest picture of any TV. This is one TV worth investing in.

I have been a customer of the Big Screen Store for over 10 years. Their customer service is exemplary and pricing is competitive. I have referred my family and friends to this business and it's always fun to stop by and check out the latest technology.

Overpriced TV's. Store just wants to make money off of financing option on overpriced TV's

Excellent service along with a very knowledgeable staff. Love my Bose and Samsung big screen!

Best customer service I have ever received. Josh Wiles sold us a new TV and sound system. His knowledge of the product made it easy to ask questions and his availability to his customer is 100%. The installers were great guys, they did a terrific job and cleaned up after themselves. I had received other bids for the system and The Big Screen Store was significantly less. We are enjoying everything about our new system and I would say Josh and his team exceeded our expectations. Thanks Guys!!!

Very professional and excellent service. I have bought my third TV. I also bought furniture with my first TV first my home theater set-up. I would recommend them to anyone!! The only place I look at for a TV.

I can not write enough positive things about my experience with the Towson store! Josh was very helpful. I needed several TVs delivered out of state and josh made it happen and coordinated everything! Thank you

My second television purchased from Shan and the big screen store. Excellent customer service great knowledge and lower prices then Best Buy. I will return.

Very satisfied with my couch and love seat.Perfect fit in my livingroom. Love the headrest power function. Great leather design. Love it...

Great experience from purchase to installation. Staff st the store were helpful and knowledgeable. The Installer, Romeo Patterson, was superb. He was knowledgeable, patient, and provided expert orientation regarding operating the two flatscreens we purchased, as well as the features.

This place has only high end stuff maybe that's a complement for them but to rich for me

We are thrilled with our 75" Q9 Samsung TV and Bose sound system.
Shane Mueller was very helpful and knowledgeable about the products.
Not standard practice in today's environment.

Great communication and understanding of situation. Made every step simple and convenient

Joshua Wiley was a pleasure to work with. He was extremely helpful and even came to my home to demonstrate the operation of the new TV and the Remote. He was very patient and explained things in a very clear way. I would highly recommend him as the Salesman to see if anybody comes to this Big Screen Store

Extremely knowledgeable, they take the guess work out of making a major purchase. Excellent inventory and pricing.

My daughter and I recently purchased a Samsung TV and console for her fathers birthday and because of past purchases with other stores we were sure that there would be problems, either in the delivery or setup.
Well were we surprised, everything was perfect, from our initial
contact with our salesman Shane Mueller, we were put at ease. Mr. Mueller was able to help us with our selection, explaining everything we needed to know about our purchase, making sure the delivery was on the day of my husbands birthday and delivered as scheduled. I can not say enough about Mr. Mueller, the time and concern and patience he
extended went far beyond what you would expect. The Big Screen Store
should consider themselves very lucky to have such a knowledgeable and caring employee. There is no doubt because of Mr. Mueller I will be recommending The Big Screen Store to all my friends.

We had the please of working with Shane when he helped us with the purchase of our new TV. He was very friendly, knowledgeable, and always made himself available for any questions we had. Highly recommend working with him for your next TV purchase.

Third television purchase, second professional install. Couldn't be any happier. Duane arrived on time and in about an hour i was watching my new Samsung 75 inch television along with my Bose soundbar, sub woofer and surround speakers. Installation was clean, no exposed wires, etc. Duane took the time to set up the remote and explain all the features. I'm at the point now, I don't even look anywhere else for my audio/visual needs. Jason, your whole crew from start to finish was great! Shane in Towson and Chris in Westminister. Please pass along my thanks.

Nothing but an amazing experience. Was in and out and Shane was great to work with. Shane was also a great help after the sale coordinating my install and making sure that everything went smoothly.
5 Stars

We went to check out tv's and furniture.We were met at the door by a very upbeat person .Welcomed us and asked what we were looking for tonight? He explained he was the furniture person and introduced us to the TV person Mike P. I was dealing with Mike while my wife went for the furniture .
MIke took the time and explained the difference in the class of tv's we were looking at. He answered all my questions even the ones I should know. He then explained the installation process and cost involved.
Mike never gave me the "hard" sell or pressured me at all. I purchased the TV and installation on Wednesday, TV was delivered on Friday and installation was on Monday.
Mo and Juwan were the installers they were very polite and upbeat.We could not of asked for better service than they gave us . Very informative and answered all the questions I had . When we thought everything was done I wasn't quite sure about the soundbar vs tv' height and they said no problem and reset the TV about an inch higher.
Thanks again for helping us out !!

Sales tech was great!! Very accommodating.

Other service and installation was also good.

I thank the owner and salesman for following up with my satisfaction. Yes I agree there is a difference with the BOSE system. Just was not sure it was worth the extra cost. I know BOSE sound systems are not cheap but since I watch TV a lot sound is very important to me. Thanks again.

Josh at the Towson Store was competent, knowledgeable, personable, and so accommodating. I required delivery and installation on the second floor of my home. No problem! I am so happy and relieved I selected the Big Screen Store instead of a major online retailer or other local retail store. Josh made it easy. Thank you!

We have purchased multiple big screens over the years from the Big Screen Store and have generally been satisfied. Don t be fooled by prices on the TV ads! We never leave without being convinced to upgrade and paying significantly more than the advertised specials. They usually offer an extra year of warranty.

Bought a 75 inch, sound bar and a stand Josh was excellent and wasn't pushy thank Josh I will see you again. Just one more thing if you want a big screen tv go to the big screen store.

Picked up an off brand sound bar at a big box store ( being vague on purpose don't want to hurt feelings), was told to just go to the big screen store and see what they say. Went in to the store and was immediately greeted by Josh Wiley who heard my story, asked the right questions and pointed me to the Bose Sound Touch 300, was a little trown off at first but after 15 min with Josh I figured what the hell. I will say this.... I do not regret my purchase and I actually called Josh and told him I would like to come back and pick up the subwoofer he recommended to go with it... I'll prolly be doing that in a month or 2.

I ordered sight unseen...FROM MIKE AT THE TOWSON STORE.... he had a Samsung 75 inch on my wall installed... for 1350... i am so impressed with the tv and service and most of all 1 day turn around on install. . I can not say enough about how happy i am with MIKE AND HIS INSTALLERS .. DERRICK was at my house til it was right and was an absolute blessing.. many thanks ...Steve Stottlemyer

Terrible! Terrible! Terrible! Purchased two identical Mitsubishi 70" DLP televisions and they both have developed issues with powering down for no reason. The store is not helpful in resolving the issue and their corporate office forwards me to Mitsubishi. I was sold two lemons, and they are only concerned about selling the product and moving to the next deal. The customer service after the sale is atrocious!

Stay away!

I appreciate the tv, and I appreciate the young lady that helped me get it all set up. The sound bar really blows the speakers built into the set away, and I'm glad she recommended it. Good people, good service. This is where you want to get your tv from, certainly.

Mike Parks is the best salesperson I had the pleasure of dealing with. From beginning to the end of our transactions. He works through his lunch time and calls back customers during his day off just to make sure they are taken care of. This shows he is very committed to his customers and their satisfaction stays at 100%. I'm not sure what he is paid, but he probably deserves a little more and you may want to consider make sure to keep him around. It's hard to find such quality as his loyalty has proven to me, By the way if this survey is shared with Mike, tell him thank you again and stay gold:):):)

Shane and Josh were amazing, professional, knowledgeable, and very accommodating! The delivery crew was in and out faster than I could've imagined, and the TV is everything I could've wanted and more. Thanks guys!

The store itself is rather small as it's within the Mattress/Furniture Store. However, they price match other big name local stores and Costco/BJs/Sam's. That alone is worth the trip if you're looking for a Samsung TV. No hassle. No pressure.

Mike was great! He took the time to explain things and answer all of my questions. Very professional, even during the Covid-19 crisis. I love my new 65' TV.

I recently purchased a QLED 75 Q6f tv from there Towson store, there salesman Josh was very professional and polite and did not push to get a sale,he explained to me what in detail what I would be getting if I purchased this particular tv,he was very knowledgeable and the sale was quick and painless. Just yesterday I got and email from the BSS stating that Samsung was offering the tv at a price less then I paid, so I sent an email to the sales manager Jason telling him of my recent purchase and he agreed to credit my account with the difference of the new price, I let him know how grateful I was!! I know we re I will be getting my TVs from now on,and also the tv is AWESOME !!

This is not my first time dealing with them and they have always been friendly and very professional.
The delivery of the TV and the set up was always professional and they explain everything to me in the language I could understand because I'm not technically savvy. I have called them for help and they were glad to help me out.

Good service from the TV guys Mike and Jason. They gave me a great offer for a tv and sound system.

OMG! Josh is the Man! Got us up & running over the phone in 10 mins. Love our Big Screen! Many thanks again Josh! Xoxo

Best quality service, these guys not just salesman but actually know their product that they are selling.

Josh at the Big Screen Store in Towson provided the best customer service I've ever experienced. Not only did he offer me a great price on the TV I purchased, but he also went out of his way to ensure everything went as smoothly as possible.
I called him on the morning of the installation and asked about adding a sound bar wall mount and its installation to my order. Josh coordinated everything with the installers and actually went and bought the wall mount at a local Best Buy and delivered it to me at my office to ensure I had everything in place for the installation that evening. Great job. That's how you keep a customer for life.

Josh at the Big Sceen Store Towson was terrific! He was very patient and very helpful in helping me select the best tv for me at the best price. He also helped me troubleshoot a problem that I was having and has also been really nice answering follow-up questions. Best TV sales person I have ever had and I have had many over the years!

Sells high end Samsung TVs and other high end tv accessories

Much bigger than I imagined. Knowledgeable service and next day delivery.

Excellent selection and customer service. This is my second TV from this store and I will return when/if I need another.

Shane at the Big Screen Store in Towson is excellent! Doesn't try to oversell you and gives you the insight and information you need to make an informed decision. I have bought 2 Smart Tv's there in the last 12 months and would highly recommend Shane and Samsung... 2 good eggs!

Just bought my 3rd TV from the Big Screen Store ( Towson, Md.10-19/2018). Every experience has been great. I ran into a issue with the warranty company recently and they stood by me and did what they could to help me...especially Josh. Things eventually went in my favor. They actually dropped that company. I have only good things to say about the Towson location. I would definitely recommend them to anyone and give them 5 stars absolutely.

Great store for the TV in your house...Furniture is on point for your viewing pleasure.

Great Service Rep. !!! Fast Delivery !!!! I purchased the Samsung 85" UN85TU8000 Smart TV and an Awesome Dual Reclining Sofa loaded with all the goodies

I just wanted to say that I was thrilled with the level of service my parents got from here. I was very nervous, and insisted on being part of the process to make sure that my parents didn't wind up with the wrong thing. Kim really took her time and made sure they were taken care of. I will be coming back for myself when it's time to upgrade!

Great service and selection. Really nice folks great experience.

Prices are comparable to other stores. Quick delivery (next day for mine)
Joshsa was very knowledgeable about QLED TVs.

Great customer service and very knowledgeable staff

A great experience. We purchased a 65" Samsung TV. Our sales rep,Shane, was knowledgeable, courteous, and very helpful. The best price in town, and without any bs. Delivery was timely and with a courteous confirmation phone call the day of delivery. This purchase could not have been easier. Thank you Shane for your professionalism and help.
Blake and Alan

I purchased a Samsung 65" TV and a Bose Sound Bar from The Big Screen Store.
Everything works well and the service from Shane was great.
I would return to this store for additional TV purchases.
DTR

My wife and I went shopping for theater seating last week.

Poor Shane (Sales Manager) had to spend well over an hour with us going back and forth and back and forth

Us: "We want this chair with that chairs armrest combined with cup holders that disappear."

Shane: "You go it. check these out."

US: "We want the left armrest to be slightly lower than the right armrest"

Shane: "Weird. You got it."

Us: "We want the chair to compliment is when we're feeling bad and motivate us when we're feeling lazy."

Shane: "Sure. These 6 chairs should work."

Us: "Hmm..that could work but let me ask my parents, brother, mailman, dermatologist and dog what they think first."

Shane: "Sounds great. I'm here if you need me."

The man is unflappable. Truly excellent customer service. We also learned a lot. We'll be back to buy the chair but we wanted to give him a week or two to recover first.

*updated 2/13--my wife and I went back over the weekend and bought two fantastic chairs. Thanks again...can't wait to be a lazy boy.

Shane was the most knowledgeable salesman that helped me at any store. He is professional, personable, provided great considerations for me, and I am thrilled with my experience. Ten thumbs up!!

Our salesman was Mike Parks very friendly Made the buying experience very pleasant for a first time customer

Mike is WONDERFUL!! They deliver, AND set up! I will never buy another TV from anywhere else!

Had a great experience! They have a very knowledgeable, professional and friendly sales staff who can answer any questions on buying the right TV for your room. Very large selection of nice furniture to compliment your room and also sell surround sound systems all at a bargain. I was shopping around but found that they gave me the best price on my whole purchase - significantly lower than the big box stores. On top of that, they can have also it all professionally installed in your home the next day and their delivery staff is top notch- I recommend them to everyone I know.

We were a relatively minor sale (in comparison to others I am sure), but Josh was very attentive, informative and helpful - and most important, to us, not pushing a sale on us since we had a specific size requirement for a new television. We were (and still are) very pleased with our purchase and our experience. .

Upon a great recommendation, I went to The Big Screen Store on Cromwell Bridge to inquire about a Samsung QLED 65in tv. To my delight, I was greated by Kim Brocklehurst. OMG...she was awesome!!! She was professional, warm, and knowledgeable about the product. Needless to say...I am a happy customer and look forward to the delivery of my new tv. Thank you Kim for making this a great experience for me!

Staff was easy to work with, knowledgeable, and accommodating.

Fantastic service! Purchased a 75 inch Samsung and had it installed. Very professional and fair. Install was fantastic also.

Mr.Mike was a wonderful sales associate.
I'm gonna love my new television

My girlfriend and I went in to just take a look at new TVs, window shop a little. We were greeted by an employee, Shane, right away and asked if we needed help. The entire time we talked to him and asked him questions, he only explained specs and facts; never tried to sell us on anything up front. After leaving the first time, we had a great idea of what we needed to research and decide on before coming back and making the purchase. Seeing as how honest and knowledgeable Shane was, it was a no-brainer that we were going to come back and purchase a TV from him. If you are looking for a no hassle experience with someone that knows what they are talking about, go to the Big Screen Store in Towson and talk to Shane. You won't regret it.

Stopped in during the holiday weekend as I had just started looking for tvs. Kim was extremely knowledgeable, and once I settle on this house, I will definitely be back in to see her. I recommend this place to anyone looking for a tv or if you need some information.

Great experience, I encountered knowledgeable personable staff, who answered all my questions, facilitated the purchase, delivery and set up of my big screen TV. I would definitely make another purchase in the future.

Great service, Josh is very knowledgable and customer oriented. I've bought 3 Samsung's from him and couldn't be happier

Staff is very knowledgeable and very easy to work with.

Easy, smooth experience. Good pricing and 2x warranty

Bought a 73" Mitsubishi DLP in 2010. They set it up and I "tweaked" it somewhat for my own tastes. I use this everyday, and a LOT for internet work. This thing is a real work horse. Love the picture. No complaints.

In 2012 I bought the 73" Mitsubishi Laservue and I bought a floor model, so much less money than new. Again, they set it up and I "tweaked" it to my own tastes. Because it was a floor model, they gave me a three year extended warranty. Again, no complaints.

The picture on these things is unbelievably good and no "burn in" from static use like the internet.

I also bought some recliners. These caused me a real issue. What they brought to my house was apparently used....cigarette burns, filthy cup holders and food stuck under the arm rests etc. They made that right within two days, but my concern was roaches or bedbugs in the meantime. And no, I didn't see that right away. The delivery people were in one heck of a hurry...set them up, made sure they worked and ran like bats out of hell. It wasn't until I looked them over (area not well lit) that I saw all this.

I found the sales people to be helpful, but abrupt on more than a few occasions. I get the impression that must come from being commissioned based sales? I also wouldn't recommend asking your sales person any questions on the phone after the sale about the tv's. They get annoyed really quickly. When you spend $10K or better, that shouldn't happen.

Given all the variables, I would buy again. They do make things right.

Great Experience. Very knowledgable. we looked around received information and was left to make a decision. Did not feel like a high pressure. I appreciate that.

Had a wonderful experience. I bought 3 televisions and a sofa on separate occasions.

Great experience! Email and phone conversations went back and forth until I made my decision. Never felt rushed or pushed into making a decision. Addressed my questions and concerns. Purchased my 80 TV over the phone. Delivered to me with 2 days!

They were helpful to me when I had a problem or questions.