doug thompson

Review of The Big Screen Store Towson

I will always BUY FROM JOSH AT THE BIG SCREEN STOR...

I will always BUY FROM JOSH AT THE BIG SCREEN STORE IN TOWSON.
Here is why
I want to THANK JOSH for taking a very frustrated client to a TOTALLY SATISFIED customer. On Saturday while working with Direct Tv I had broke the one connect Cable on my Samsung TV. I was directed to Samsung parts website to order a replacement cable. I paid for expedited shipping. On Monday I started to check the site for notification of overnight shipping. Monday I was told that I was on the wrong site multiple times along with getting the chat help to just stop. I called multiple times and either got directed to another person. In the process i got disconnected. EXTREMELY UNHAPPY with Samsung parts I called Big screen store in Towson and left a Heated voicemail. Within 5 minutes Josh returned my phone call. Needless to say I was still heated. Well JOSH immediately sent out an email to his rep along with an voicemail. Josh never once arguing with me. By the time I got off the phone I was fine. Josh got the service team to give me a discounted fee on installation. Within 24 hours my TV is up and running. JOSH IS AN ALLSTAR