The worst center for emergency cases, I took my small kid to the emergency and kept waiting for almost 2 hours but no one came to visit. A PA Darrell came after 2 hours and promised he will be back in moments to see the baby but it took more than 15 minuets more and no one came, so I had leave and I saw him just talking outside the room and I realized that it was not more than a waste of time.
This is the worst Emergency hospital ever its ridicules how long people have to wait to bee seen my baby broke her wrist and had to way over 2 hours to be seen if i had not given her some Motrin she gad been in so much pain the stupe nurs said her wrist will not turn purple and it did that is how long we wait i am so mad worst hospital ever
I came in for extreme tooth pain, vomiting, and facial numbness on November 8th. The nurses were SO kind and compassionate. Honestly they were so sweet to me and understanding that I didn't feel well. However, when the doctor, Monica Gascon, came in, she was the coldest, uncaring person I've ever met. She was not comforting at all. She took a two second look in my mouth and asked me "how long have you used meth for."
I have horrible depression which is part of the reason I have tooth pain, because sometimes I can't take care of myself because the depression is so bad. I can't get myself out of bed, I can't shower, and I can't brush my teeth because the emptiness takes over me and I don't see the point. My teeth have progressively gotten worse over time and I've avoided a dentist because I am so embarrassed about my teeth. My teeth have even been the idea behind suicidal thoughts, because I am so embarrassed about them, because I have negative thoughts about ever getting them fixed. To be completely honest, I feel like I've lost my smile because my teeth embarrass me so much.
When that woman asked me about using meth, I immediately told her I've never used meth, which is 100% true. I smoke cigarettes but NEVER have I touched meth. She then stated "well I don't know how your teeth got so eroded then" AS IF I WAS LYING. I might add, that my girlfriend was in the room with me, as of this embarrassing situation couldn't get any worse. When she left the room, I was almost hysterical and I wanted to leave, regardless of how much pain I was in. I felt like I was being judged for something I've never even done.
A little later on, she asked me if I was still nauseated, I told her I don't think there's anything left in me for me to throw up, and she was like "That's not how nausea works" like I was an invalid.
All in all, this was only my second ER visit in my life (I'm 28) and as long as this one is the one on my insurance, it will be my last. I was in extreme pain (15/10) and I was so polite to everyone I came in contact with and that woman was so cruel and unkind to me. Monica Gascon should not be a doctor if she can't treat her patients with a little bit of compassion and not accuse them of doing hard drugs and not treat them like they're stupid. I have never been so embarrassed by a doctor in my life.
Also, I hate needles and the nurse that gave me my shot was SO gentle and fast and she was so sweet to me. 5/5 stars for the nurses. 0/5 stars for Monica Gascon.
I dont like that the ER takes forever to help their sick patients or sometimes won't even get to them. . Done with this place worst place to be seen, dont go there if your in real need to be seen
I came to the ER for left side pain the staff at the front was very nice and helpful. The nurse in the back was very rude I laid their for two hours be for the staff came in and asked how I was feeling and if I needed anything. Monica Marie Gascon PA, was rude and not helpful at all. I have been to a lot of ER s this was by far the worse
Poor service, the security guy was so rude. Why do we have these type of people here? They should be here to help us and do their "correct job" not to be rude with an attitude.
Second of all slow service my patient could be dying in pain and ya'lls service is poor I understand they have other patients but as I see they are waiting and waiting as well. So damn tired of these type of hospitals.
Don't go here people
My mother died in room my father tried to make the doctor help her they didn't do much
Dr. Sugarman is AWESOME!!!! He was very attentive to my husbands care when he had suffered a stroke. Everyone from the security guard, to the registration clerk, nurses, assistants and helicopter crew were fabulous. We felt well cared for, and listened to.
We depends on who's working how busy they are and u need to understand its er tgere are lots of critical situations going on and those take priority to less severe illnesses understandably so wait time will be longer in that case its a given. ..
HORRIBLE service. Never going here again. Heard 4 nurses say I don t know where I m supposed to be or what I m supposed to be doing. Literally the worst hospital I ve ever been to. They do not take things seriously.
They are the best !! I have had 2 of my children here and now im here for my 3rd one . I been here 24 hours and they have treated me Amazing in labor and delivery !! Nurse Heather And Vanessa are wonderful no matter how annoying or silly my questions can be or if i repeat myself because im nervous they are there too help !! They really give 100% + too there job !! Thank you guys for all your support
Went in today for stomach pain meet a awesome, caring nurse Kendall that really took time out to understand what I was feeling and help me in and out the bed for bathroom using,,just want to let corporate know need more nurses like her,,been coming here for about 4 years and this is the first I got treat with amazing service in the E.R. and not rude or waiting for hours on hours Kendall you Rock And thanks
I didn t recommend this hospital for treatment. They don t treat u well.
I m really mad at the nurse today she nearly killed my mom with the sedative medication , she added too much doses ! Becareful of human error! She did not move my mom to different positions and was too lazy to get around !Too many patients and not competitive doctors and one Indian doc called from hospital and said your mom will die tonight if you don t do pacemaker! Decide now what you want to do! Can u imagine if someone stab u in the chest with the knife repeatedly and it hurt me so much ! I drove with my 6 month old baby to hospital to check on my mom because that doc freaked me out! Can t imagine the level of unprofessionalism and greed ! I would never bring my loved one in this hospital due to safety issues!
misattended my cousin all the time. They were only attentive when we were there.
Very satisfied. Nursing staff, for the most part, are very professional. Leadership seems committed to high professional standards. A good hospital.
I came here in the 80s due to complications of a car wreck and again 2 months ago due to a personal injury ,Thank you all very much!!!
Came in with documentation from urgent care stating my EKG shows low heart rhythm (I had a heart attack). I waited in the waiting room for over 2 hours. I was triage and sat back in the waiting room(typing from here now). I've waited 4 hours and am now going home where I hope not to die. I will be changing my health care! This is unacceptable and very risky for a heart patient such as me.
I would give it 0 stars if it were available! Recent ER transport via ambulance in 106/degrees. I was kept on the gurney between outside door and ER entrance for 1.5 hours! No wrist band, no IV, no one checked on me, no water! EMS and other patients rolled by me as I watched staff giving each other back pats, touching and full body hugs. No, I was not COVID patient. Hugely frightening and disappointing experience.
Worse hospital to go to had to go to there er two times back to back going On three problems that I already had going on with my body I told him this all with my first visit however they treated me one by one worse hospital don t ever come here
Went in for some testing and had my blood drawn by Frankie. I have to say , it was very literally PAINLESS! He and all the support staff were very polite, and accommodating as well.
The Asian staff have extremely poor communication skill and I am sorry to say they are rude!
Sutt delta medical center, 3901 lone tree way ,Antioch ca 94509
very SLOW up to 2 hours of waiting. Medical Doctor seems to be rushed. John Muir Urgent Care has better bedside manners
I gave birth to my baby here in 2016 and had a scary emergency induction but Dr Wada and all the nurses (except for one who did my catheter painfully wrong) were amazing and made me feel more comfortable. Fast forward to now and due with baby #2 in July and they still take care of me! Have been in 2x now and they always make me feel welcome to L&D even if nothing was truly wrong. Last weekend I had to receive steroid shots and other medications to stop contractions and my nurses took great care of me.
The ER saved my life.
Massive heart attack.
Thank you so so much!!
The ICU staff were the best!!!
Thank you So much!!!
GREAT EXPERIENCE! Love the staff here, and I think they get a bad wrap but the few times I have had to come, once for my son who broke his collar bone, and once for myself from severe hemmoraging, and they were AMAZING!! Everyone treated me fantastic and were totally on it!
My Mother was admitted in May, Mothers Day weekend. Admitted through the ER, to the telemetry unit. From the time she walked through the door through discharge she experienced excellent care. She had a reaction to IV Ativan, I was so impressed with the way they cared for her and her safety. No stone was left unturned. The nurses and Doctors were forth coming with information, issues concerns and solutions. When I left her at the bedside i felt extremely confident that she was left in the most competent and caring hands. 5 stars for Sutter Delta.
I recently spent 10 days here and had very good care from 99% of the doctors and nurses. However, I'm only giving 3 stars strictly because of the BILLING DEPARTMENT and their rudeness. I received bill from a doctor for $1300+ -- this is a doctor claiming to have seen me 6 times. I never met this doctor, I never saw this doctor, and you know what billing said? "That's your problem!" Seriously? On the bill they don't even give all of the dates for each visit this doctor claims to have made. This is just plain ludicrous and out and out fraud! I have no intention of paying this bill until such time as I receive my ENTIRE RECORDS for my 10-day stay!
Every time I come here its a waste of time. They seem like its a joke waste your time to misdiagnose you, or give a general response. I had one doctor come in and say oh it nothing wrong in your ear, then the other lady say it very oblivious your ear is red in there I said really she just said it look normal. The lady was like well okay sarcasticly it normal. I drove all the way to Concord John Muir at 3am for my son I refuse to go to Sutter.
This hospital is AMAZING!!! My husband is in Sutter, and they are taking great care of him!!!
Everyone that works there is so kind and caring!!! They saved my life years ago!!!
They are the best hospital in Antioch!!!!!!!!
Don't go here for cuts on your face! You're better off going to a veterinarian. I cut my forehead badly (2 inch gash), and after sitting in waiting for 45 minutes an ER doc put superglue on the cut. She said in 5-7 days it will wear off but the wound will be healed together. Less than 24 hours later the glue had tore open and my wound was wide open and exposed. I had to go to an urgent care center where they stitched it closed and said the ER doc was stupid to use glue on my forehead. First pic is after ER glue. Second pic is at urgent care when ER glue failed.
Second time here for emergency and again waiting for a long time is this how it should be they said to wait few minutes
I came because I had a swollen foot the wait time in a small room was 2 hours and I could hear all the nurses talking about alcohol drinks and playing games there were playing Charise.that made me so upset i just got out and left because i didn't even have anybody come in see me for the 2 -3 hours I was here
My regular doctor at this hospital is very nice lady. I would tell anyone who is looking for friendly service at this hospital and it is kept clean unlike other hospitals.
The hospital is poor in handling medical cases. My nephew Ifidon died on Wednesday 3rd July 2019 night due to their negligence after he was discharged from the hospital on Tuesday 2nd July knowing that he had low Oxygen. He was billed to see The cardio on Friday 5th July but they still discharged him before seeing the cardio. The nurse on duty (male) during his discharge on Tuesday was also rude.
Best nurses Ive ever met in my life!! Made my first delivery so much better. Highly recommended.
Nursing staff good, registration staff good and phlebotomists good. Doctors, specifically Dr. Sugarman, awful, disengaged, disingenuous, lack of compassion, cold, more worried about his dictation then about his actual patient and is obvious that he doesn t listen to his patient when he can t repeat back the patients symptoms.
Feels weird reviewing a hospital-well here it goes will be short and sweet. I went in about 11:30 pm this last Friday and every person except 1 including guard and girl in lobby,they were pleasant and calming. I was having trouble breathing and swallowing,when I arrived very anxious and nearing panic attack. As I stayed there I was able to calm myself (had been trying for hours)
I don t know really but it s crazy as we been waiting on a bed in the hallway expecting we ll get treated in one of the rooms. But ended up being checked and discharged in the hallway. Though the Dr. and his nurse were outstanding!
My grandma has been in the ICU for 9 days taken in for being non responsive. She had to be intubated and has since been struggling with regaining her strength to get out of here from pneumonia and a UTI. In the process of trying to recover she has developed sores in her nose and mouth from the tube and the staff not properly doing oral care. Earlier they moved her tube and she started bleeding so bad and no one came to wipe it after we asked several times. Finally my aunt was able to get a cloth and clean her up. She now has a bed sore from not being repositioned often and lack of supplies to change a urine soaked pads from leaking catheter that they were aware of from the previous day. Some of the nurses have been great but Some just seem to tired to care. My grandma is the heart of our family But here she s just another person on a bed. We re going to see tmrw about getting her transferred, it s to hard to watch her suffering not getting the basic care for her current state.
Do not come here!!! It s worth it to go the extra miles to John Muir Took my Mother to the urgent care and they were so concerned about her heart that they called for an ambulance to bring her over here to the emergency, we have been here 4 hrs and still have not seen anyone besides the intake nurse. It s just unbelievable that one doctor was so concerned and then this place just sticks you in a room and literally forgets about you We couldn t even get a box of tissue!
I actually wish I could give them O stars! I'm a very forgiving and calm person, I never write bad reviews but, they deserve it. My daughter was seen in this ER for stomach pain, back pain, throwing up, headaches, and many other symptoms. She has had these for awhile and couldn't get into a regular Dr. Until next month.
She throws up almost every day. This hospital did a Pee test, and vitals made her wait 5 hours and then sent her home, no blood work, no imaging to see if they could find the cause of her sickness! I've never in my life heard of such a thing.. They better hope she doesn't get worse. She's still in pain and sick.
I felt staff though of me as a joke even while facing a terminal disease. I wasnt the kindest patient but I felt judged from the start.
I come here and the people takes soo long they just go in and out and if we are first in line and sit down for a while they will call someone else it s not very good these workers have to do a better job cause it s not really looking good at all
They are a very great team as one unit well mannered and very professional. I loved the way that they took care of my love ones been going there for years with children and all. Thank your for all you guys hard work. Awesome.
This hospital was horrible. I stood shaking in line for near 40 min in pain. A woman came in cut me off said she was choking, I said nothing her friend or relative looked me up and down along with other in line and said this is a real emergency in the rudest tone I said I m sorry you re not to say who is a emergency and who is not we re all in a emergency room for a reason, she started yelling at me to shut up and security did NOTHING, I was discriminated against, and the woman wasn t choking she was talking but not my place to say what her situation was. I asked to keep her away from me they told me to mind my business! Then it was finally my turn, I m shaking pregnant not feeling wel the lady takes my pulse and goes oh my if I would have known your pulse was so high I would have never had you wait and took people in front of you. Excuse me?! She should have never done that to begin with without checking everyone s status first? I ve been here for 7 hours, took 5 to see a dr. No one would get me water I m pregnant and allowed to have drink, there was BLOOD splattered on the hospital bed! The woman who came to take my blood did NOT change her gloves I had to ask and got a rude response she threw her gloves on the floor not even in the trash. This place is not good, the ultrasound technician was wounderful she was the only person in this hospital I ve encountered that was a pleasant experience. I have medical conditions and have been to many hospitals this is by far thee absolute worst hospital and service I have ever experienced. Patients are not a priority here. I don t want to have my baby at this hospital, I sure hope maternity is more pleasant then ER. This is horrible. Never coming to this ER again.
Horrible ER ! Go elsewhere for emergencies!!! The staff is not competent and make painful and costly mistakes that pile onto the reason you went there in the first place!
My brother was taken to Delta Sutter Monday night. From possible Cardiac Arrest. He flatlined x2. Here it is Wednesday evening and they still haven't done a heart catheterization. They keep pushing the procedure back. This has to be the worst hospital ever. They either don't know what they are doing or don't care bout their patient's
Wonderful place to have a baby, the Labor abd PostPartum Nurses are extraordinary
My mom received excellent care here. The nurses and staff are professional and caring. The rooms have good equipment for working with disabled personnel. The cafeteria is convenient too for the long days waiting for a loved one to recover.
Was put in a room for NOTHING. Had been in for about over 3 hrs and had yet to be seen by anybody! Lazy staff just standing around talking about their personal lifes.
It always takes super long to get seen even if they isn't anyone in the emergency room
I went to the ER for massive anxiety, after sitting in a room for 2 hours a nurse came in and checked my blood pressure, then after waiting another hour I left because I was getting more anxiety waiting for them. Received my $4000 bill in the mail later. DO NOT GO TO SUTTER DELTA, or as we call it GUTTER delta
Emergency room visits take hours and hours. Every single time has been awful. Two stars for the doctors who try hard
Takes forever to be seen. Even when there are only a few people in the waiting room
this hospital you should never go to you will die b4 you get some help here I was in the emergency room for 4 hr b4 I was seen the staff all had bad attitude like they hated they job I got to the back after being in pain waiting for 4 hr for the doc to walk in the room and tell me I was ok and was gone just give me pain meds and send me home I told the doc I'm not here for pain pill check my head out MRI or cat scan he flat out told me no I left didn't receive no type of help what so ever I as for a complaint sheet which I will be sending in against the doctor Ron I believe that was his name as I'm writing this I'm still in the same pain I had b4 I went to the hospital 9 hr HR later trying to get to another hospital
I took my 14 month old son in for a laceration on his head and they applied the staples wrong!! When I took him to his pediatrician the week after, he couldn't even remove one of them and I had to take him to the emergency room again because his wound was bleeding and wouldn't stop. They then cleaned the wound properly and applied the staples tighter as it should have been done the first time. This was a horrible experience for my baby and should not have happened if the doctor there would have done his job properly.
I have not been here for medical treatment so I cannot comment on that. Though I have been multiple times for others. There is a helpful and friendly desk clerk, the atmosphere is nice, and the hospital is very clean from what I've seen of it.
By far the worst er room ever. Literally lazy workers, don't do their job to help people get in get out. With a few people they keep you waiting for hours. Definitely do not recommend this er. Your better off going 30 mins away then here.
