Sutherlin Nissan Mall of Georgia Reviews

I always disliked going to dealerships but yesterday I stopped by for a simple check up and the handsome young salesman was so helpful! Hady daddy I can t quite remember the name, but he went out of his way to assist me and listen to MY needs rather than trying to get me to pay for extra unnecessary servicing. He reminded me that there still truly are kind, thoughtful people in this word and we need more of them around. Thank you

Cass was a great sales rep! He was very personable and relatable! He made the whole process smooth and easy.

Not sure why seems like everytime time I've taken my car for service something is wrong and I have to go back to have it address. Staff is nice though

They met expectations. Sales man Travis kept his patients while dealing with me.

Sherry (Service Dept) is always friendly. She makes sure I receive appointment times that are convenient with my schedule. I appreciate the attention she has given to me and my vehicles over the years.

Took my car for oil change, took awhile to get added in the computer even though I scheduled appointment online. Tech did not review with me what services they completed or if any issues were found. Waiting room and service area smelled like exhaust and rubber tires, yuck.

We had a great sales person, Nesrin Sabbagh. She was helpful and knowledgeable about the SUVs we were looking at. Even had them brought right to the door so no walking the lot. She was professional yet very kind. Everyone there worked hard to get us what we needed and we left with a brand new 2020 Nissan Rogue SL for Christmas!

Updating review as we have picked up the 2nd key that we couldn't get that day and received a call that the gift card for the test drive was mailed. We haven't received it yet so if I never get it, I'll be disappointed. We did get a call from them about coming in to get a free fill up so that's a nice follow up service so I'm giving them 5 stars. All around great experience.

Jack was phenomenal! If you are a first time buyer, go see Jack!

Everything is great. My experience there was the best I've ever had buying a new car. I will be back when it's time for another!

My GPS had started acting up and the young lady Jasmine Thomas assisted me and guided me all the way in turn by turn and when we finally arrived she properly introduced herself and gave us the biggest smile like she hadn't been held hostage on the phone with us for the last 20 minutes, thanks for the save .

Hands down, great customer service.
Shout out to Mr. Willard Taylor. Very professional.

I spoke to Jasmine and she gave me all the information I needed. And she was very quit at contacting me to make sure I had all the information I needed! Jasmine is the best! I highly refer her!

I've been searching for a car online but I don't know much about that sort of thing, so I came in to see if a Nissan might be right for me. Jack was a huge help, definitely made me feel welcome. He was knowledgeable too and answered all of my questions. I'll be back!

I came in and spoke Jasmine Thomas I will say she was very professional and her customer service was great!!! I recommend this place and also speaking with her feels great to find great people who love helping others with a great attitude!!!

I wish I could leave zero stars rather than one. THIS WAS THE WORST BUYING EXPERIENCE IN LIFE. Bought a 2013 Nissan Altima saturday night, got out at 10pm brought the car back sunday after noon around 5 because the car stopped moving in the middle of the street. For that reason is why me and my boyfriend brought the car back. Get the dealership the next day(mind you we live a hr & a half away) and they said he damaged an entire muffler from the front of the car to the back and it was rusted. How could someone possibly do that within the 12hrs we had the car?! Nissan had to audacity to say that it was our fault and we had to pay. Sat there for a hours and still insisted on us paying. After going back and fourth with incompetant managers and sales people they agreed to fix only the front part of the car but still haven't fixed the real problem from coming in on the first place. They made us take the loaner car again and want us to drive BACK out there after being there 3 days in a row to pick our Nissan Altima up when it's ready. It just really has been the most stressful new car situation ever. How do you have a loaner car longer than you've had your actual car you purchased. NEVER AGAIN WILL HE BUY A NISSAN. Also bought a Honda in July and didn't have one issue. Should have stuck with them!! Horrible store.. A Nissan Corp. complaint is filed on this dealership!

After receiving a notice from Nissan regarding an airbag computer recall on my Leaf, I contacted this dealership's service department to make an appointment to do the repair. I spoke to the service writer Brooks and asked that if the replacement part is in stock I would like to bring my vehicle in for repair. Brooks asked what day is good for me and I said tomorrow (Tuesday 11/15/16) before lunch. He said 10 am and I agreed. The next day, I brought the Leaf in at 10 and Brooks met me at the service drive door. After asking my name three times while typing on his computer, he turned to a mechanic that was standing by, and the mechanic said that they have to check the availability of the replacement part at the parts department. So then the mechanic left and came back a few minutes later only to inform me that they didn't have the part in stock. At this point I was confused and almost speechless. How could a service writer in their right mind make an appointment for a customer just a day before without checking to see if the replacement part was in stock? I asked Brooks this, and he said something about my Leaf being a 2015 with an early production date. Obviously an irrelevant reason as to why the part isn't in stock. All he had to do was to check part availability over the phone the previous day. So i instead, I wasted an hour and a half of my day driving to and from this place, I got absolutely nothing accomplished, and left angry with a vehicle hat has a defective passenger airbag computer. And from Brooks, absolutely not a word that resembles an apology of any sort. All he had to offer was that he would call me when the part became available. As if I was actually going to set foot in that poor excuse of a car dealership again.

I JUST HAD THE BEST SERVICE EXPERIENCE EVER IN ALL OF MY YEARS OF AUTO SERVICE. My advisor was Sherry and when I tell you she made a very scary situation extremely comfortable. Ms. Sherry kept me updated from start to finish. THIS WAS RED CARPET TREATMENT. My engine light came on and I called at 1:00PM on Wednesday and was given an appointment to come in that day at 4PM. She had to deliver the blow that it was a transmission issue and did a swap out. I was given a call with an estimated time of completion and low and behold it was done early Friday. I was delivered an immaculately clean automobile with a friendly smile. I must admit everyone there was very welcoming but Ms. Sherry took the cake!!!

First off, let me start by saying that our salesman Travis was very friendly and courteous. My wife and I came in to trade up into a larger vehicle. After a pleasant test drive with Travis, we came back to the dealership. The test drive was great, and we really could let my wife get a feel for the bigger car. Travis was very kind the entire time. Once back inside the dealership, we spoke numbers. The sales manager was curt and rude when we told him that his offer for our current car was much to low and he was pricing out a base model instead of the top trim my wife has. He didn't care at all. He spoke over my wife and chose not to listen to anything she said. When she asked for our keys back so we could leave, he was even more rude and acted like we wasted his time for taking 3 minutes to speak to us.

Long and short of it: Travis was great, buying experience not so much. I am giving 2 stars simply for Travis. Yet, I will never consider this dealership for anything. Too many other cars out there to be mistreated like that. Shame.

Completely unprofessional! Team that doesn t communicate with each other, and waste your time. I was there for 3hrs. I explained my situation, credit, and down payment available, and what I could do for payment they promised they could put me in a car. A test drive, and a finance trip later they say they can t put me In a car.
I m not at all upset that I didn t drive off the lot with a car. I m furious at the fact that my time was wasted for 3hours with a infant.

Disclaimer: This is a service and parts only review since I have no experience with the sales side of this dealership. Armando in sales is Fantastic. He has a great disposition and is EXTREMELY customer service oriented! If you need your car serviced go see and ask for him...you won t be dissapointed!

Got everything done in a timely manner. I had a recall and I did not know it, but when I made the appointment online it told me about the recall.

Walked by a sales desk and a gentleman employee sitting there looking at women's panties on the huge monitor sitting on the desk. So yeah. Might want to monitor your staff a little. Glad I did not have a young child with me or my 16 year old son. You know want to make a good example for them as much as I can. Please do not contact me I just wanted to at least give a review and comment. You work on your dealership not contacting me. Thanks.

My experience there was great! Haddy was my salesman and he was willing to answer any questions I had for him. I ve been to many different dealerships and this by far has been the best dealership due to customer service! Ask for Haddy if you happen to stop by!

If I could give NO stars I would! I'm not sure how these people stay in business. They make a big deal online about helping with bad credit and "pre qualify" you. Don't fall for it!! Don't let them pull your credit! They can NOT get financing for even fair credit people and when you ask why or offer to get a cosigner, down payment, etc they won't even call or email you back!! The reviews are not good on here for a reason. I really wish I had read them before I ever contacted these jerks!

Friendly Service staff. Some miscommunication between desk personnel & service techs at times. All in all, they do a good job.

Thank you Jack for all of your help! Extremely happy with the service I received

Sutherlin nissan mall of Georgia has worst customer service in service section. Took an appointment for my car repair and the representative who help me was coming late , they are saying since she is not here theycant fix it. Come on guys, you all working in same department. Looks like sutherlin is more employee friendly than customer friendly. Please avoid this place

Great customer service. It took a little longer than what was expected but didn't mind that too much. The Dealership should think about expanding the customer waiting area to one big section as opposed to multiple sections which will give an open feel to the area and you could probably be able to accommodate more people.

I recently purchased a vehicle from here. From the time I called about this vehicle the staff was very friendly and informative. I ve never had a car buying experience this good. Between my sales person Nersin and my finance person Kim this was a very pleasant experience. My hour and a half drive out there was well worth it. Would highly recommend this dealership to anyone and would tell anyone to deal with the best sales person Nasrin and can t forget Kim to finalize the deal for you!!!!

We but versa yesterday afternoon. Today we found inside damaged .we talked dealer day just can repair.we are so mad
If anyone buy new car watch out.

If I could give them a negative rating I would. Worst experience EVER. If they were the last dealership on the planet I would not do business of them again. Treatment I received after the purchase, related to the cancellation of a gap insurance contract was horrible. Condescending, arrogant and uncooperative would put it mildly. Do yourself a favor, take your money elsewhere.

Majorie Hudgins was my sales lady. She was awesome. Helped me get in a brand new 2018. She was knowledgeable and respectful.

Great Experience at this dealership. Ask for Nesrin she will take care of you! Will be back in the future.

Gary was courteous and respectful. Made the experience very delightful!

I had THE BEST Experience with Nesrin, Mike the GM, Arlene, and my financer Curt! They were all so helpful when it came to buying my car. Everyone was very knowledgeable and patient. They found the perfect car and deal for me. I was in and out all in a couple hours. I had an awesome experience and would recommend this Nissan location to everyone. Thanks!

My experience was great the people that helped me listed below went above and beyond to get me in my car. Travis Bloomfield
Jinnetta Brown
And Nesrin sabbath they made me feel good again and lifted my spirits

Had an excellent experience with salesrap Jack Jiang. I went to different dealerships but Southern Nissan Mall of Georgia is the best. Would definitely recommend this dealership for auto purchase.

My car was serviced pretty fast, however, you guys did not clean my car for me, you did not put an updated sticker on my windshield, and to top it off, your receptionist had a really negative attitude, she quoted me the price and I told her that is not my regular price for an oil change, and she was very rude about the situation. I will kindly take my car elsewhere.

My mom and I went to Sutherlin Nissan to buy me my first car (I don t have credit so I need her as a co-signer and my mom is my advisor when it comes to adult decisions) and we were greeted immediately by Nesrin. She walked us inside to her desk and asked us what we were looking for and our budget and she pulled cars that fit the description perfectly and suggested that for only a little more I could get a brand new 2018 Versa. We were apprehensive about it because we had financing already through our bank and didn t want to finance through Nissan.
Fast forward, within 20 minutes, she had collected my information and were test driving cars. At the end of the day, we decided to get the new one because it was only about $4k more than the used one and well worth every penny. Nesrin was very helpful through the entire process and gave us valuable information as well as advice personally to my mom about my safety. She got us a wonderful deal on the car and wasn t just a pushy salesman, she genuinely helped us find what was best for me. She respected our time and was very nice about giving my mom and I time to make our decision as it is obviously a very important one. Like I said, she got us a wonderful deal, which I can also give credit to the managers for approving such a good deal but I know without her pushing for it, I wouldn t have gotten it and would ve left in a used car. Nesrin answered all my questions and was patient with me which was important to me considering this was my first time buying. She also got us water, made us comfortable, and made us familiar with the service department which I will be utilizing for the foreseeable future. She was wonderful to work with and I suggest everybody request her when going in, she ll put you in the right car!
The financial manager, Mr.Kim was also a joy. He walked us through the process and explained our position and what we d be getting by financing through Nissan. The interest rate was a little ridiculous at first considering the rate at my bank was MUCH lower (half the rate) but when we told Mr.Kim my position financially and why we were apprehensive, he did his best to help us and got us a lower rate as well as 5 years maintenance on my car tacked to the loan so my payements would go down but the dealership would still benefit. He worked with us and got us something that was manageable for me. He was very personable through the entire process. I will say, there was a little mix up and we had to go back to sign more papers the next day which was an inconvenience considering I live 30 minutes from the dealership but a very minor one nonetheless and it only took about 5 minutes.

All in all, I drove off the lot in a brand new car after only 3 hours at the dealership after paying a low down payement and getting a reasonable monthly payement. It was a very good experience for my first time buying a car and I m glad I went to Sutherlin!!! Nesrin and Mr.Kim made the experience wonderful and quick but got me exactly what I needed and even more than I wanted!!

The only reason I didn't give it 5 stars because it was freezing... service is excellent though

The staff was very polite from start to finish. Many thanks to Mr. Jiang who helped me answer all of my questions! Overall great experience

Bought a 2015 crew cab 6speed manual frontier brand new in 2015 from Sutherlin...
After a few months of driving I kept hearing a chattering sound under the carriage each time I went over a speed bump.
For months I was given the run around that there was nothing wrong with my vehicle, they couldn't find the issue etc, then they repaired a pinion seal, this didn't fix the problem...
I gave up on them and visited another Nissan dealership, they identified the issue on my first visit "turned out it was the entire clutch assembly that was incorrectly installed when the vehicle was manufactured
Vehicle has now been repaired under warranty and runs quietly and smoothly like it should "stay away from this dealership"

I tell 3 employees not doing anything that i was in a bad car accident right in front of their dealership and was wondering if they had it on security camera and was effectively ignored by them all. Maybe i need a car also? Disrespectful. Unbelievable. Sorry i was such a bother. I asked the first salesman if he could help out an old combat veteran. This is how they treat veterans.

Bought a 350Z from them and turns out it had a engine tick, needed breaks and control arms. Never shop here. Absolutely horrible buying experience

Jack was the most respectful sales representative I have ever worked with
!!!

Geoffrey Tarbuck was awesome at Sutherlin! Geoffrey was really down to earth and he sold my sister her first car and my mom her first Nissan! Thanks for everything Geoffrey!!

We went there today and bought a new car. The Nissan Juke. Vadim did a wonderful job. He was thoughtful helpful and considerate. I will definitely buy my next car from him!

Haddy was excellent!! Will definitely be coming back and 100% recommended!

They tried to sell me a car 1200 dollars over the blackbook price with messed up brakes, messed up CV joint and power steering issues. I feel they were taking advantage of me being alone and a female. This was the vehicle. Guy said he'd only fix it if I bought it.

Amazing job , I came and got what I was looking for . Jasmine R an amazing person thanks sooo much !

Amazing customer service, Hady is the salesman who helped and worked with me patiently, finding the car that i m looking for,with the lowest interest rate!!

Excellent place love the service from Lizzy. She is supper sweet and man she knows her qoats!

Very friendly environment, and had the best help from Kerri Johnson

Great service!!! Friendly staff!!! Keep up the great work.

Had worked done in the service department ...service and professionalism was experienced

The worst experience ever! They call me hundred times matching deals from other dealerships trying to get me to come in. I bite come in waste time again after spending four hours last weekend. They want to sell co-signer car not the actual customer. Upon arrival they can match deal at arrival no deal Day wasted. There are 1000 dealerships around metro Atlanta DO NOT WADTE TIME AT SUTHERLAND NISSA MALL OF GA. Do not ask for Ramsey or Quentin Jackson they rather sell u a dream instead of a car

Took my new car in to get some wheel locks put on and when I got home I noticed a huge gash on my rim that was not there before. So I called them and they told me to bring it in and they'll look at it. Well then I was met with the director of service who told me they didn't do it and they will not compensate because they "know" that they didn't. Regretfully I got heated and pissed because I trusted them with my property. Good to know ill have to pay more to fix my car after I get it back from Sutherlin.

They were happy enough to give me a number for alloy rim repair.

Stacy was so nice. She explained to me what my beat options would be and didn't pressure me into making a decision.

After my service(2nd bad experience), my car is still making a hissing sound and it stopped on the interstate in LOTS of traffic with my grandsons during my mom's funeral. Such an embarrassing and humiliating situation. I returned on Monday and Ruben had the worst customer service ever. Just because whoever couldnt mimic the same problem he acted as if it didn't exist. I inquired about a loner vehicle and he immediately told me nothing was available w/o even checking. I was promised an oil change because of the last problem I had at Sutherland Nissian and that wasnt honored either. My car was driving fine before I had the oil change there. Im taking a chance everyday with my life driving like this.

Sterile "cold" environment. I was informed that the extended warranty I purchased at the dealership where I purchased my Murano new was not valid anywhere else nor was my One to One points do not transfer between dealerships. I passed several salesman on the way to the restroom and even they did not smile!

The employees at the dealership are friendly and knowledgeable. They have been able to help several friends of mine get the best value for their trades and we did not have to be at the dealership all day either. A nice change of pace compared to your typical car dealership!

Very nice people ready to help you to get your car, this was our second time buying a car there

It was good, I'm always treated with respect, which is something I appreciate.

I took a test drive of a new 2018 Titan on Saturday. The truck is awesome BUT the sales team including Lydale Logan was out of this world.
Not your typical dealership that is pushy and calls you every minute if you don't buy right then. They take time to talk to you and answer any concerns you have.
I will be back. The deal was great but my timing wasn't. These guys are on target.

Great Friendly staff and friendly customer service!
Great quality is service!

Jack was very informative selling my Toyota Tacoma.

Went in today with high hopes. Left disappointed. Not only was the first price offered way over the asking price online, but there was something wrong with the car! I was treated as if I was dumb for being shocked that the price offered was over what they asked online. I ll be looking elsewhere for a car.

They were very quick in fixing a sensor issue with my new truck. Price for my oil change was a little high.

My friend Chris Smith went to look into getting a Nissan kick an absolutely amazing care the right size not to big and not to small Phillip was an absolutely professional customer service he was concerned got the needs of Chris Smith he listened reacted and Larry the manager was very professional as well I suggest you talk to these guys. Chris needs another car and was concerned about his future Larry and Phillip gave Chris many options that would get him in the car today. Larry and Phillip were not pushy they made all of us feel comfortable relaxed and thank you for listening yo Chris and helping him understand his options. It was a great experience if you need a Nissan from my personal experience I recommend sutherlin Nissan mall of Georgia. We are happy to have stopped by this Nissan dealership.

Nesrin was wonderful to work with again and we came back just for her. She has made the process less stressful. Andre in the finance office was very helpful as well and provided us with a lot of useful information.

I am extremely pleased with the customer service and friendliness of all staff at Sutherlin Nissan!! Vinny, Larry, and Ryan were all amazing and worked hard to get me in a new car with no pressure ever. I highly recommend this dealership!

I am loving my new car, so far I have no complaints. My experience was exceptional, the best that I have ever experienced. We did not feel pressured by the sales people, we picked out the car we wanted, told them a monthly payment we felt comfortable paying and they were able to make it happen.

Vinny was wonderful salesman. Curt Pierce finance manager is currently working with me to try and resolve an issue. He is going above and beyond to fix this. Will keep updated.

I needed the weather stripping replaced, they said they didn't find anything wrong. I am going to another Nissan dealership next time

Jasmine Thomas was one of the most helpful employees you all may have! Made our experience even better!!!!

The technician left oil prints on outside and inside of the truck and did not get tire pressure right which means that it had to go back in to get it done so 11/2 hours later my oil change was done.

I've shopped here a few times. I won't get into specifics comments, but they are an old school high pressure and sales tactics dealership. I've heard a few snarky comments from Sales that tell me its more about the sale than the customer. They haven't adapted to a sophisticated buyer and they certainly don't want to give you time to shop around. I don't shop like this, so they got 2 stars. My family was in the market for a Leaf. It's a hot market. A number of coworkers have bought them, so I drove in with my wife to get a similar deal. Sutherlin claimed Nissan had taken away some July incentives and said they could not compete with those deals. We ended up walking. I shopped a couple of other dealers in the area who were actually pleasant by phone. Eric M at Regal ended up winnig my business and I saved a TON of money. The deal was cake. I brought my coworker in with me and Eric earned 2 deals last night. Sutherland called me on the way to Regal to match, but it was too late and even then he was rude.

Came by Sutherlin to look for a preowned car for my fiancee. Although I won't be buying for a couple more months one of there salesman named Haddy helped me out a ton showing me the best options and giving me the great comparison between vehicles. Will definitely be back to purchase!

Had a test drive.. Asked for the OTD price for 2019 rogue SL awd. Am told it can't be given unless they run a credit check. I said forget it. Am a serious buyer and you just lost me.