Everything this company does is all about numbers so techs don t get enough time to do their jobs properly this leads to EVERYTHING they do being a rushed hack job. High turnover of techs finding work elsewhere where they re not forced to hack because most guys take pride in their work.
Our experience has been a nightmare. Today is the SECOND no-call no-show. We have been trying to have our solar reinstalled for the past 4 months after a tree fell on our house and the roof needed repairs. Not one to post negative reviews, but after being stood up twice, SST certainly earned this one.
First a note to those leaving reviews, be sure to also go to Better Business Bureau and leave comments there. Here are mine already there:
Well, I've been forced by Sun Power to use this company for warranty work. Nothing has gone right with them in 3 visits. The first visit wasn't great in that the tech doing the work dropped his drill on my solar panels and per Sun Power policy he should have documented it and taken a picture. That didn't happen, but at least I did my due diligence and called and documented it with sun power for them I guess. The second visit was the same techs and went a bit better, however after there 3rd visit, I feel I am leaving an accurate review with this low rating. For visit #3 they were set to install 2 inverters to replace my current one. In talking to Sun Power, their assessment of what was needed for the job was through and sent to SunSystem for the installation. So, then someone at SunSystem didn't read all they needed to bring to do the job...and the tech drove 3 hours to get here and say he wasn't given all the correct items (cable and conduit) to get the job done. WHAT?!?! What really doesn't get then a good rating is finding out today that they won't schedule to come back until the parts are ordered. ORDERED?? The items they need to install with are standard items for installation that a solar company should have on hand OR if not that...available at any hardware or electrical store!!! Based on the lame conversation I had with the company, I have no feel for how long "ordering" will take, and no feel for when I will get schedule for a 4th visit. I'm not surprised and just not impressed. If you wonder why I give 2 stars instead of 1 it is because of the work they did on Visit #2 to document the problem. As dismissive as the techs were on the first visit, they did better on the second to help out moving my problem forward with SunPower. That is the only positive thing that I can really say. Oh, and also be ready for when you call to ask questions that rely on them looking on the computer, just know there will be "computer issues" that keep them from being able to get that information to you. I hear that reply regularly when calling. I will say that most of my encounters with the solar outfits around Sacramento haven't been impressive. My recommendation to folks is pay attention to reviews. You want your solar installation done right with quality products. You don't want a company that doesn't know what they are doing. The frustration that comes with people doing poor work isn't worth it.
Impossible to get a real person on the phone, voicemail box has been full for over two weeks.
I have a contract with SunSystem Technology for active monitoring on my solar panels. Their monitoring is better described as passive or not at all. When ever an issue arises resulting in lapse of production it is Sol Systems that informs me of such when I am not getting paid for my SRECS.
My current issue is with my inverter and my system has been down for four months. Four months ago I was told they need to order a part from the manufacturer which is fine. But in those four months I cannot get anyone to update me. As many on here have noted they do not answer their phone, respond to voice mails, return texts or emails. They just collect your money and call it a day. The only one that does answer the phone is customer service. However, it is with such attitude and lack of empathy that she informs you she will do nothing to help you! But would I like her to transfer me to the voicemail of the manager! The very same one that won t respond to texts, emails, and voicemails already left!
This company is the worst, they will take your money and leave you hanging when you need something repaired.
i paid $330 for ACTIVE MONITORING + SERVICE
5 YEAR
$325
Software subscription to Locus monitoring software platform
Quarterly system performance reviews
Dedicated customer support center
Service call included
Discounts on additional service calls
all they did was take my money. won't return emails or phone calls. my system hasn't been reporting for years
Don't recommend. Terrible service. Terrible customer service. They treat their employees horribly. Sad.
Solar installers caused severe damage to my brand new roof during installation. They e en tried to blue tiles they broke then left with out replacing tiles. I have attempted to contact them for follow up over the past 4 months. No return calls & no follow up. Still waiting as the rains come & my roof is leaking. Would not recommend.
Worse customer service on the planet you can't get anyone on the phone
or get a call back to update work order.
These guys are fraud, pls stay away. We initially got a quote for uninstall and reinstall solar meter for a siding job and we agreed with the quote. Once the siding project was complete and when we tried to reach out them for reinstall they said the quote was just for uninstall and we need to pay additional amount for reinstall. After arguing they agreed to get it done, only to find out they won't answer our calls anymore or provide any sort of updates on when they will reinstall again. Horrible customer service and all they need is money.
sunsystemtechnology.com
