Stokes Honda North Reviews

Had a easy and wonderful experience. Very helpful people. Andrew helped me buy a new car and was a pleasant experience. Would definitely recommend!

Service team is Awesome.. Heather has always been able to assist me with great customer service and handling any issues with both of my cars (Accord Sport and Accord Coupe) . I ll always continue my services with Stokes Honda

This is the only Honda dealership closest to the Summerville/Goose Creek area. Not happy with my experience here. They performed a service that I had to return for the following day due to a new noise. Upon evaluation they recommended a service to be done which I had paid for the previous day and thought it was completed. In the end they made it right but can't trust what they say.

Came in to buy a CRV. Glad we got to work with Justin A, easiest day at the car dealership in my life.

Purchased many cars from Stokes Honda thanks to Gary Thigpen, New Vehicle Manager. He cares about his customers and very trustworthy. Also, had car in for service and Jack really demonstrates that he cares about being on the Stokes Honda team.

Great atmosphere! If I need any service done with my vehicle I come to Stokes Honda and they assist me very will. Great salesperson was a pleasure meeting Dante !

If you need a car and want an actually honest salesman talk to my son Robert Gibson.

Francis Sinsuat provides excellent customer service! If you want your car buying experience to be great and flawless, ask for Francis!

Came in multiple times and worked with Justin A. Was able to get a great price on a new crv. My family loves it!

If you are looking for a place to buy a car Stokes Honda North is the place to go and most importantly they have a great salesman there so be sure to ask for Justin Young

I've been having a horrible week trying to find a car. Luckily Andrew was very patient with me throughout the experience. I would call him I choose to go with a Honda when the time comes.

The amenities are nice at this dealership, plenty to do while you wait....and wait for your service. Although I've witnessed full on arguments between the employees here, they are usually kind...it just takes forever to get a simple oil change done. We leased a vehicle and we're sold on the maintenance plan. However we were told that it covered all of the maintenance through our 36K lease only to be told last week that it didn't cover the 30K service. Can't help but feel like I got scammed on the maintenance plan.

AJ is amazing, has a lot of knowledge about cars, and is wonderful to work with. I highly recommend going to see him if you are looking at buying a car.

Awesome time picking out my new Honda CRV EX. Thank you Lyndon!!!

Yaya made my experience very easy and enjoyable !! He is an awesome salesman but most of all really cares about the people he is selling to !

I found myself having to unexpectedly having to purchase a new vehicle. Michelle Grooms went above and beyond to help me find a new car that met my needs and was within my budget. She was really knowledgeable, and took the time to demonstrate everything to me. If your in the market for a vehicle, go see Michelle !

Jeff was an outstanding salesperson and did not make us feel pushed or rushed. The team went out of their way to make sure we selected the right car (we were deciding between Honda and Buick) and didn t come across pushy or sales driven. Great experience and enjoying our new purchase! Would highly recommend.

Great selection of cars and the service department is really good.

Phoned this establishment the night before I intended to go up there to make sure the particular used car I wanted to look at was still there. The salesperson assured me that the car was indeed still there and made me an appointment to view it at 1:00 PM.

I decided instead to go up there right when they opened. The salesperson who I spoke to informed me that not only was that car in a completely different city and had never been on that particular lot, but it had been sold several days before. They then proceeded to try to sell me a much more expensive car.

What's more I received a phone call half an hour before my scheduled appointment to confirm that I still wanted to come see it... As of the time of this writing the vehicle is still listed for sale on their website.

tl;dr- Lied to me on the phone and attempted a bait and switch when I drove almost an hour to come see it.

My best experience ever purchasing a car at Stokes Honda! BE SURE to ask for Kathleen as she is so helpful and pleasant to work with

Always a pleasure when I bring my car for service. Excellent customer service, friendly and fast.

Amazing experience! I really enjoyed the process of getting my car here. They have a great atmosphere and amazing staff.

I absolutely love going to Stokes Honda North. Everytime I go there, they take care of me. My wife and I picked up a brand new Civic and they treat you like a superstar! Allen, PJ, Marina, and Prince really are some of the best in the business. They came and picked us up and drove us home. The wife and I are going back in the near future to buy her a brand new car. We're going to pick the car up tomorrow, so pictures to come! Thanks Stokes Honda North, and y'all, go and let them share some love with you guys, you won't regret it!

When I purchased a used car from Stokes. They gave me more for my trade than expected and a great deal for my Malibu. These guys have my business for life.

My wife and I visited several dealerships in the area, it wasn't until we visited Stokes that we finally felt like we were being treated fairly and in this case more than fairly. I believed they were up front, honest, and true to their word through out the whole process. My salesman Tom was knowledgeable and listened well to my wants and helped me get a car that they didn't even have on the lot within my very tight time frame!

5 star would deff recommend going to check out Stokes for your next vehicle purchase!

They need a better method for the shuttle. I literally had to call them three times to get in contact with the shuttle driver for him to come get me once my car was ready. It was annoying.

Went in looking for a truck and boy did they deliver! Ask for Jibran Serrano he will get you all setup!

Just bought my new CR-V and I love it! Everyone we came across was so professional and knowledgeable. Jerome Ravenel was amazing throughout the whole process, even when test driving! The finance department is awesome. They all really listened to me unlike most dealerships. Overall amazing experience!

I've bought 3 vehicles from them because of the Honda history of reliability and excellent gas mileage. The customer service at this particular dealership leaves a lot to be desired. I would honestly think that they would treat people better knowing that they are repeat customers. It almost feels like the only thing that really matters to them is the sale.

Great customer service, Samuel was amazing explaining everything. This place cares for their customers

I bought a car from Kathleen Fechter at Stokes Honda in North Charleston. I couldn't have been more pleased with the experience. I told her what I was looking for and she let me know when a car matching my specifications and she let me know when they had the vehicle. I went that afternoon and completed the paperwork. I really enjoyed working with Kathleen. She is extremely knowledgable about the Honda vehicles and a pleasure to work with and I will definitely be giving her a call when I am ready for my next Honda purchase. I will also be very comfortable referring her to my friends and clients as well. I also found the rest of the staff to be easy to work with throughout the process

Had a great experience with Stokes Honda! Our salesperson, Justin, was great to work with! We will definitely recommend you all to others who are in the market for a new vehicle.

Mr. Samuel Middleton was awesome! I told him what I wanted and he delivered!! He was patient, answered all my questions, and guided me thru the sales process with ease. Honda is blessed to have such a phenomenal salesman. Thank you Mr. Middleton!

I'm driving my second odyssey (02/08)Stokes has my trust.

Had a great experience working with Matt Wight, purchasing a Honda Ridgeline. He was very knowledgeable, thorough, and patient. He was not pushy and did not make me fell pressured to buy or make a decision quickly. That gave me confidence in working with him. We look forward to working with him in the future.

YAYA was the best car sales representative ever! He sold me my car and made the process enjoyable. Thank you so much!!!!

Stokes Honda is always a great experience! Shout out to Alex for being the Honda plug. From start to finish he helped out so much and made what can be a stressful situation actually enjoyable! Call and ask for him!

Lonnell banks is a awesome salesman.....couldn't ask for a better person.

YaYa was the best salesman we ve ever worked with! Very customer oriented and made sure we got what we needed and wanted. All salesman should be as delightful as he is. He gets a 10+ from us!!!

Ronnie and Terri Grooms

Went here twice for service on my 2015 Honda Odyssey Elite for basic oil change, tire rotation, TPMS light on and their standard inspection. A couple issues I had. The first is the TPMS light went back on again after my first visit after 20 minutes of driving. I bring it back for a second chance to fix the issue. I get the van and the TPMS light is on again(never fixed) the tech comes out and says they have to run a computer test and reprogram it but its above his capibilities. I ask if anyone is on to fix it, he says one second and leaves and brings my car back in 3 minutes and says its all set. I drive again 20 minites its back on. I think they just reset the TPMS and didnt do a computer reboot.

The second issue I have is the inspection report from the first service to the second acutally showed more tire tread and break pad depth in the second to the first. Do they really test this stuff? Or is it all forged. We own two hondas and we will NEVER go back. Not trustworthy at all!

When a customer asks questions, and the salesman and a sales manager offer to get the answers, those answers should not be neglected after the sale. Lowest rating was earned primarily for not delivering on info that was promised. Multiple promises, multiple follow up, but still no answers. Since May! First promise was at the table while negotiating the sale. Next, after delivery when I inquired again. Before moving and shipping the new car to my new duty station overseas, and after moving, I have followed up. Promises to answer, but still no answers or even a courtesy message on the status of my questions. I wish the sales staff would do what they promise. Are customers who pay thousands of $ on a new vehicle no longer valued by Stokes Honda North after they drive away? I welcome a reply. It would be nice. -R. Wyatt.

I had a very positive experience leading my new 2018 Honda CRV at Stokes Honda. Kathleen was very helpful and knowledgeable and we highly recommend you ask for her for your new Honda!

PJ and his team did an awesome job of making the car buying process simple during the tropical storm!

Called in advance to let them know what I needed and if the service could be done. Also scheduled in advance as I plan my time around life accordingly. The service I needed was to transfer TPMS sensors to an aftermarket rims. Note, I did lose the original lock key for the vehicle. They said they would be able to do the service. Appointment time was 10:00AM. Pick up was around 1:30PM after call was made stating service was complete. I arrive looking for newly installed tires on vehicle to no avail. The service was not completed and the current charge was $210.xx. I asked why the price difference? We went over the pricing and everything before I arrived. The service Lady was very kind and helpful, forgot her name though, but put me with the Service manager and Lead shop technician. Charge became $67.66 because they did not complete the requested service.

The reason for the rating is. The old TPMS Sensors are BMW X5 Sensors. One Sensor went missing, 3 Screws to hold the TPMS Sensors went missing, and 2 Valve Stems were stripped. They could not locate and or find these parts as well as conflicting stories of service and parts missing.

I would not recommend getting TPMS Sensors installed or reset unless they are OEM Honda Original equipment.

Two stars is given only because of the Service Lady, Service Manager, & Head Shop Technician where polite. I was told that the technician had issues before. My Recommendation is to (if Stokes Honda reads these) reprimand the technician, fix the issue, and or replace the technician if needed (heard not the first occurrence with work/repair).
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EDIT: 2015/12/30
I did find the lost OEM BMW TPMS Sensor in a wheel they worked on. I only found this out when I mounted the Tires to the car and heard clanking noises. Went to a tire shop and told them about the noise, the removed the TPMS sensor.

Good new is Service Manager Jeremy went above and beyond to fix the issue by offering TPMS reset when I have the new ones put on as well as the Technician was talked to. I wanted to pay a portion vs full retail but he insisted to make this right. Jeremy said they were unsuccessful but my TPMS light isn't on, so I'm a happy camper.

My rating is based on rectifying of prior issue/service. I am glad that in today's business that Stokes Honda fix the issue so that customers keep returning.

I stopped coming to Stokes bc the customer service is horrible. Ppl there are incredibly rude and push you off onto someone else if you re not there to spend big money. Recently had an issue with a tire I purchased abt a year ago and have spent the most of today simply trying to actually speak to a person or have someone call me back to answer a simple question about warranty

Happy with my new crv. AJ, Kenny and prince very helpful and friendly. They are awesome.

Went in to look at a car after calling to ensure it was available. upon arrival I was told the car is off site and in service and is likely not going to be sold because of mechanical issues. I expected better out of a large dealership to not post a car that they don't even intend to sell nor lour me to the dealer with it being "available".

These types of sales tactics are exactly why large dealerships get bad reputations for shady tactics. Thank you so much Stokes Honda for wasting an hour of my day driving here.

I was thinking about trading my car in so I stopped by to see what was on the lot at Stokes Honda. I received AMAZING service from Mr. Andrew Sinsuat even though I didn't buy anything. I will definitely be recommending Stokes Honda, and Andrew, to any friends or family that are in the business for a new car!!

I am the proud owner of a 2007 CR-V AWD which I purchased from Stokes Honda. The servicing of my CR-V has been performed, for the most part, by Stokes. The service I have received for the past 8 years can only be described as Outstanding. My recent appointment for routine servicing was yet another example of Professionalism, Outstanding Customer Service, and Workmanship worthy of praise for all of the Stokes Team Members Involved. I have had the priviledge of being serviced by Raymond Dobbs, Service Advisor. He continually displays an intense desire to ensure Optimum Customer Service and Support. His performance in my behalf the past couple of years has been Outstanding in all respects. He is definitely an asset to your organization and should be commended for a job well done.

Very good experience. Friendly people and treated our whole family with companionship. Quick process and professionalism throughout the process even though we had a rough deal they stayed in our budget to ensure we drove our favorite vehicle off the lot within 3 hours. Shoutout to YaYa for all his help!!

Today we visited Stokes Honda North We have shopped for weeks looking for the Odyssey that would be at our price point, and found one advertised online last week I found tons of positive reviews, and made a phone call to get the process started I spoke with Sandy numerous times to explain what we were looking for, special circumstances of our situation, and to explain what payment/financing we were looking for---in order to make sure the dealership would be able to meet our needs before we drove more than two hours from home to potentially invest 15k on a used Odyssey.

While Sandy was more than accommodating and polite on the phone, she never once mentioned that she would not be the salesperson we dealt with when we arrived. When we get to the dealership, we are told briefly that Sandy works upstairs and that another man would be our salesman. He is a pushy know it all, who does not know us from Adam. He also has no idea what he is talking about. At first, he tells us the car is in the shop for paint and body work (something we were never told on the phone), then proceeds to take us to the car After only a few moments, he tells us the car is sold We are infuriated before he finally realizes that I've called ahead and the car has been put on hold for us---not sold to someone else.

We ask the sales manager for a new salesperson The first man we were set up had a huge personality conflict with us. We met Lyndon at this point, and he was pleasant and worked with us through all of the steps of appraising our trade in and filling out information. We finally (after 2 hours at the dealership) get to test drive the car we came to buy. On the internet it is priced at $14,700. When we come back in, we are given the numbers sheet....and a page of maintenance repairs that were supposedly done by their maintenance department. Ultimately, they offered only the payoff for our 2010 Toyota Tundra (not a dime more---and payoff being 15k on car valued at 20k). They had a 2009 Tundra on the lot with none of the add-ons priced at 21k. We were insulted.

Further, for a car priced at 14k, we were shocked to see the price on the sheet being more than $2000 higher because of their maintenance and fees----How can you advertise one price and then jack it up more than two grand and still expect a sale? I anticipated financing 12k with our trade and cash down, not 16k....

We left this place (after driving 2 hours and spending countless hours at home searching for the right car) disappointed and frustrated that this dealership was not up front and honest with us in the first place. Had they advertised a correct price and communicated in between the intake phone line and the sales and finance department we could have avoided the drive all together if this car did not fit our needs. We could have also come home with the right car---but that would require a fair trade in allowance, not jumping the price of the vehicle 2k, and a staff that was focused on customer service.

We won't be back and we would not recommend this dealership to anyone we meet.

I purchased a Honda from this dealership and I am very pleased. The person that stands out the most was Kathleen. She was so kind and took the time to make the transaction run smoothly. Thank you for all that you do Kathleen!

Outstanding Customers Service from Mrs. Jenkins. It was very pleasant to be immediately greeted by her as I entered this establishment. Her follow up Service was second to none. WhT a Great experience.
Job well done...

Couldn't have asked for a better car buying experience

Disorganized and deceitful.
I purchased a used CRV from Stokes Honda North and had a VERY negative experience. I felt like I was being swindled while I was purchasing the car and I should have followed my instincts. The day after I bought the car, I had to take it back to the service department with transmission issues. When I got the car back, the issue was still not fixed. The car was in the shop 4 times within the first two weeks that I owned it. All the issues that the car had were pre-existing issues that were diagnosed by the Stokes service department with the previous owner of the car. Before purchasing, I did ask to see the latest service records. which did not list any issues. After purchasing, I got all the entire service history of the car and noticed the car had been in the shop 5 days before the service record I was given before buying, and the transmission issues were listed there.
The service managers were friendly, but it was nearly impossible to get anyone on the phone to check on the status of my car while it was in the shop. There were times when I called 5 times in a row, and was transferred to multiple voicemails (that were not returned) or was transferred to a phone that rang and rang for 3 minutes before I gave up and hung up. I am still having issues with Stokes months later, with incorrect odometer reading listed on a title sent to me. I absolutely do not recommend buying a car from Stokes Honda North. It has been a never-ending nightmare and I feel like I can t even enjoy my new car.

Even though I was 45 minutes late for my appointment (due to a wreck on the Don Holt Bridge), I was seen quickly & Morgan made sure everything was done I had asked to be done! Thank you for the professional service.

Go see Andrew Sinsuat, he just provided me the best customer service !!!

Jerome was my sale rep during this whole ordeal and help guide me through it with ease. 10/10

This was the best car buying experience ever, our car salesmen Yaya ensured we were getting the best price and car in our budget. He really went above and beyond to make sure our needs were meant and that we walked out with our 2018 Honda Civic EX model!! I really recommend you visit this dealership and ask for Yaya because he really puts what you want first and does his best to make sure you get what you want.

Car salesman get under my skin! I met this guy Donte and he cared. He payed attention to my needs! Thanks Donte.

Had a wonderful experience at Stokes Honda North. James Goodman helped me find the perfect vehicle. I appreciate his helpfulness during my search and I couldn t be happier.

Amazing, knowledgeable service. Goes beyond expectations! If you are looking for a car I recommend Andrew sinsuat

Kathleen was an excellent sales rep that helped me find exactly what I wanted while managing my trade ins effectively. Hondas are great vehicles and Stokes Honda has an equally great team of people that will work with you on the financing and warranty costs to meet your needs. I highly recommend you check Stokes Honda out if youre shopping around for a new car.

My boyfriend and I were looking for a vehicle a few months back. We were looking online and saw a possible car from this Honda. We inquired about it online, and decided to stop buy. We didn't have a specific time or anything, we just wanted to browse in person alone. We did kinda do that, after telling the guy we just wanted to look.

We walked all throughout the lot, but honestly didn't find anything that caught our eye. The vehicle's we okay, but we weren't impressed. We ended up leaving.
I received a text a couple of days later from the ladt following up to see if we had bought the car we inquired about. I told her we didn't find anything we really liked. She said she wad surprised as to how we found nothing we liked.
I didn't find it hard to not like anything. I just felt none of them were the good quality we were looking for. I have a high car standard, I don't settle. A car is something you want to keep as long as you can of course. You don't want to settle for less. I felt none of these cars were that match, I don't think she understood.

Stokes Honda has a very welcoming atmosphere and they re employees are always willing to help assist in any way passable. If you are looking for a dependable dealership, you should stop by and see what they have to offer! I definitely recommend!!

Great service and friendly staff. Sean Collins was very helpful. I will continue to come here for my vehicle service

Everyone at Stokes Honda treats you with great customer service. The shuttle drivers down to the sales people. I would like to give special thanks to David for helping me with my vehicle when I got it serviced.

We had a wonderful experience buying our car here. We especially loved our salesman, Francis! Such a great guy and we couldn t have been happier with the car and the deal we received.

I did not purchase my first Accord from them but I did get it serviced there as Rick Hendrick Honda of Charleston was too far and their service department was awful. I did purchase two used Accords from Stokes and those get serviced there as well.

I always get great service when I take my car in. James was my service advisor this time and he was great. I've never gotten a hard sale for an extra service that I did not want and they don't just automatically recommend the most expensive service.

Stokes also offers extended service department hours until 11 or 11:30 most nights. It makes it so easy to get the oil change on the way home.from work.

Michelle Grooms went above and beyond in my search of a car. I definitely recommend her to anyone looking to buy a car!

Stokes Honda North will always have my business. Yahia always takes the time to listen to the customer and got me the car I wanted within my budget! Awesome experience thanks to Yahia and Stokes Honda!

Garfield was an excellent salesman that sold us our 2020 Honda Odyssey last spring. He took lots of time to show us how to work the features and even went the extra mile to get us our Costco gift card from a promotion that we didn't even know about. The oil change I recently had done there was great service as well. They returned my van not only with the oil changed and tires rotated but it was cleaned up like new again. Thanks for going above and beyond for us!

Stokes Honda North made buying a crv-touring a very pleasurable experience. PJ our salesman found exactly what we were looking for. We could not be any happier. So if you are looking for a new or used vehicle, go see PJ. He listens to you on what you want.

Ask for Michelle Grooms! Her enthusiasm is infectious. You can tell she really believes in her company and the products she represents. She will listen closely to you so she help you make a match a good match, right for your vehicle needs. And you can be assured you will be treated to a lovely smile. Fun.

Everyone go see Breanna over at Stokes Honda north. She was a pleasure to work with and really knows her product. She isn t your typical pushy sales person and makes car buying fun. I wasn t quite ready to buy but when I am I m going to return to Breanna. I really can t say enough about how great she was!

Got my dream car...excellent service and hospitality:)

I can't give enough thanks for the excellent service by Service Advisor Michael Hawkins on my wife's Honda CR-V!!!

Jeff was very knowledgeable on the 2020 Honda Ridgeline. He went above and beyond providing outstanding service and support. Make sure you ask for Jeff.

Thanks,
Calvin

I had a very nice experience at Stokes Honda! I am never sure what to expect when I enter a car dealership, but I was happy to be in a friendly environment with helpful people. Kathleen was especially helpful in finding out what I need my car for to make sure I get the right one. everyone else was friendly and helpful as well. I highly recommend Stokes Honda for your next car and Kathleen as your sales associate! Thank you, Dawn