Great experience with this Lexus dealer. Recommend in particular the sales person Scott Vye for his professionalism and willingness to go the extra mile and also the sales manager Jerry Amaya for the same reasons.
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I was interested in a used vehicle and tried to work with them on price over the phone before going up to Lakewood to see it in person. Things sounded pretty good and the sales manager (Jerry) was really nice and seriously insisted that he was going to see what they could do and call me back that same morning. I never got a call from him until the next morning when they left a voicemail saying they sold it. The reason they didn t call me was because another deal for it was going on, which is fine, but they should ve called to tell me that so I wasn t just stuck thinking about it all day. Little pro-tip: leaving people hanging is rude. I don t want to be the backup customer.
My husband and I had an excellent experience with Mike Keene. He was extremely knowledgeable, helpful, and kind - a real pleasure to work with. Our whole purchase was easy and completely no pressure. I m so glad we didn t purchase a used Lexus somewhere else. The Lexus certified warranty is included in the already great price and provides a huge value. We would have overpaid elsewhere. Thank you Mike, Pete, and Stevinson for the great price and great service!
Sales Consultant Chris Jennings, was absolutely amazing with our recent experience with leasing our 2020. Cudos to Jerry as well, the sales manger, guiding us with making our decision. Both were very accommodating, and worked very hard to make it possible for us to fit our budget. You hear a lot about dealers advertising no pressure . It was definitely no pressure.
I had an amazing experience with Dave Nichols and Chuck Kules, both are amazing men. I couldn't be more pleased with my car and the service I received.
We recently purchased a Lexus is250. George Atabaev was our salesperson. We visited the dealership after hours to look at the cars on the lot. George came out of the showroom and even though the dealership was closed, spent time explaining the special offer that was good until the end of the month. We returned the following Saturday to test drive the car and purchased the car that very day. George was extremely knowledgeable regarding the entire purchase process and spent a good deal of time explaining the features of the car.Our total experience was very positive. George provided us with an exremely positive purchasing experience and we would highly recommend him to anyone interested in purchasing a Lexus.
Micheal was great at doing the best he could to get me a vehicle that I love and couldn't have gotten it without his help and really do appreciate it and all the work they do at stevinson Lexus it's the right place to go if ur look for a car and very trustworthy
I am so pleased with my experience at Stevinson Lexus. I just bought my 2nd SUV there. Both times I dealt with David Corsivo and would rate him A+++. He goes above and beyond to help you, makes sure you are happy with everything--vehicle, pricing (got a great deal), and service. Tyler Woodward also does a great job of handling all the financial details, protection plans, and paperwork. This dealership provides excellent customer care, friendly and efficient employees, and a great atmosphere all the way around. I highly recommend Stevinson and David when buying your next vehicle.
It was a great experience!! Could've gone a bit faster than 4 1/2 hours but everyone was very kind and Dave Nichols came in on his day off just for me! Made my day!!
Stevinson, and Lexus more broadly, is awesome. The service is always amazing. It feels like nowadays you often have to struggle to get a company to do the right thing. Not here, and not with Lexus. They always take the high road, and go out of their way to make every experience pleasant. This is my first Lexus, and my wife and I agree- we're Lexus for life now. I could go through many examples, but suffice it to say that I always leave this dealership feeling like this is how business should be done.
PS- shout out here to Joseph McDanold who is the most recent superstar.
I am so impressed with Stevinson, and especially Jacqui Quinn. Living out of state I did my research for the vehicles I wanted to look at while in Denver area and Lexus was at the top. After an initial phone call to be sure there would be one available to test drive, Jacqui kept in contact with me via email and text from the moment of that call right until I arrived a month later in their showroom. She spent time to get to know me and my preferences and emailed me pictures, sent literature, and kept me informed about what was on the lot for me to consider. Other dealers I had contacted did not and so by the time I got to Denver my choices had been narrowed down to one. And meeting in person was as pleasant as the emails!! The entire experience was fun and quick. Every person we met and dealt with at Stevinson Lexus was professional, efficient, friendly and personable. They took excellent care of us. What an amazing team!! I am looking forward to doing more business with them in the future. Oh, and I love the car I bought too.
I was very impressed with Stevinson Lexus and all of the people that I had interaction with. Pete Souvall was an excellent consultant as I went through the sales process. He took great time to understand my situation and to help me make the right decision. They were very fair on both the new purchase and the value of my trade. I highly recommend Stevinson Lexus.
DO NOT COME HERE FOR YOUR NEXT LEXUS. GO TO KUNI, they will treat you right. If I could give this place a zero star review , I would. I got a 2018 Lexus GS as a gift for graduation from my father. Of course he was told that the vehicle came with folding seats for easy access. After testing out this "feature" I came to realization that my Dad was deceived at the time of purchase. When my Dad addressed the issue, the sales manager resulted to talking too much, including over my dad (as I was sitting in the car next to him ) He was dismissive and a typical sales person ....talk talk, talk , and advised us to buy a rack for the car. I don't know what was more rude .... the dismissive behavior , or suggesting an option that costs another 1200 dollars for the complete set up? Well , bottom line is ....for a 50k plus vehicle , you have plenty of options to choose from at other brands. Shall you choose Lexus ....(they are great cars) go with KUNI LEXUS GREENWOOD VILLAGE, way better customer service , as I got my first oil change done there. Friendly staff, and the best dealership structure I've seen in Colorado.
I came to the dealership because I know someone in the service department, Mark (most awesome person). I've dealt with him for years and definitely trust him with my car. George was my sales guy and he is great!! Answered all of my questions and never made me feel "pressured". Everyone at Stevinson is so nice. It truly was an amazing car buying experience. I've purchased several cars over the years but this is my first one from Stevinson and without a doubt HIGHLY recommend these guys!
I have never had a better car buying experience. I was treated with respect and understanding even though I was upside down on my Trade. I have bought more cars than I can count and never have I left feeling this good. David Corsivo was my Salesman and from the onset I felt like he was on our side, not just making a sale. He had good advice and respected our time and knowledge. I cannot remember the Used Car Managers names but he actually came out and talked to us, giving us more for our trade than expected. And Deb in the Finance office was just as awesome! I have always used Stevinson for Service but now I am a fan of the Sales as well. Just a side note Jessica in Service Rocks!
By far the best car buying experience I've had. Really great dealship. I was shopping for a used vehicle and got exactly what I was looking for. Special thanks to sales consultant, Brianna, for making the car buying experience really fun and exciting! She approached me as soon as I arrived to the car lot and began answering all the questions I had. Brianna was extremely helpful and supportive. I would highly recommend speaking with her for anyone who is looking to get into a new/used vehicle. Great dealship overal and great staff as well. Thanks to the Stevinson Lexus team for all the help and support!
Great experience throughout! Found a great deal on exactly what we looking for. Jacob Wilson was quick to respond and easy to work with even though the car generated a bunch of interest and I was from out of state. He was very engaged and interested in getting me the info I needed. And he's clearly a car guy, knew a ton about all the Lexus models and helped me make sure I was getting the right car for what we needed. I flew out to buy the car and the entire buying experience was great. They really want each customer to be happy with their purchase... Would recommend without reservation!
The team at Stevinson Lexus of Lakewood, Larry Lippard in the service department and David Corsivo in sales, went above and beyond to help this mom of 4 little ones from Nebraska. We were vacationing in the mountains when my engine overheated and was done for. The service team was able to look at my car on a Saturday within hours of receiving the car from the towing service and had me in a loaner, which they allowed me to drive back home to Nebraska and keep until I found a new car. Larry was very thorough in his service to provide me with the options that I had with regards to fixing my engine and when that wasn't the route I wanted to go, David stepped in to help find me a car. Ultimately, I found a car closer to home and the team worked with me to salvage my old car. I cannot express how much I appreciated their help
Sales management very apologetic but lacked care and follow up after sale. I received more calls recently asking details about my trade in then resolving issues with vehicle purchased. Drove away with 2013 used car with 8 burnt out lights (2xmain brake, 1x reverse, 3x rear marker, 2x front marker) with issue of picking kids up 1.5 hours late from daycare. Three weeks after purchase manager calls genuinely apologetic for delay in calling back and said he would look into what he could do and call back. Never got a call back but my wife received $100 check in mail for what I assume is payment for daycare and for my duties of purchasing and replacing the bulbs by myself (which local GM dealership said was 2+ hour job for the front lights alone.) I don't like leaving negative reviews, but to say I was going to get a call back to discuss how the dealership was going to resolve issue and get a non-negotiated check in the mail instead was wrong. On a good note, actual salesperson of vehicle was great.
Best service I have ever had (Sales and Service), I worked in Automotive sales for 3 years and can honestly say Lexus does it best. There's a benchmark that every Lexus dealer has to hit, but Stevinson just does it above and beyond. If you want a Lexus go see Tom!
I had a very pleasant experience purchasing a vehicle at the Stevinson Lexus Lakewood location. I was helped by Hop Van and he was very friendly and understanding. He explained every question with detail and also got me a good deal. I was also happy with other staff members as wel. All in all, everything went very smooth from the start to the end.
Salesman George Atabaeb add Stevenson Alexis Lakewood very cordial polite and knowledgeable if in the future I decide to buy a Lexus I would definitely look up George to take care of the sale
The most pleasant car buying experience one could ask for. Michael Tsuji was extremely helpful in answering all my questions and addressing the concerns I had with the vehicle. Very smooth transaction. Stevinson is the place to go! They will forever have my business.
I purchased a 2020 RX 350 F - sport and I love it! They had a lot of RX 350 options to choose from and Scott was an excellent salesperson - very friendly and straightforward. The staff stayed late that Saturday night to get my purchase done which was much appreciated.
George did a proper job of going over the necessary papers and obtaining the correct signatures. He was helpful in explaining the procedures and made the whole experience very pleasent.
I usually buy my cars from Stevinson Lexus of Frederick. I work a mile away from Stevinson Lexus of Lakewood. As I approached the dealership they swarmed my Lexus RX like vultures... two sales managers and some random sales guy. I asked about the new 2014 Lexus GX and the random sales guy said, "We just sold the last one." The sales manager next to him said, "Ummm, we should go get the one in back to show this customer." They had me park and stand next to a salesman for 20 minutes while he rambled out some small talk. FINALLY, the salesman admitted they DIDN'T HAVE ANYMORE 2014 LEXUS GX SUVs in stock! He admitted that they wanted to get my number and CALL me once they really had one in. Wow! I expected something shady like this from a low end cheap car, but NOT from Lexus. Ever. This is a sleazy sales tactic. I will keep doing my business at the other Lexus location.
Chuck was great. We had looked at other dealerships trying to find an SUV/crossover for my wife. It's extremely disappointing when the salesmen judge you thinking your not gonna buy or have the money. This was our last stop due to other experiences and were really just fed up with trashy sales people. Chuck made that all the difference for us. He spoke to us lIke we were people and was over the top professional. He knew his cars and was extremely knowledgeable. We couldn't have asked for a better experience. We didn't even have Lexus on the list of cars to look at. We specifically bought our car because of the experience Chuck provided. If you need a new Luxury car, ASK FOR CHUCK!
What kind of Lexus dealership will not look at a Lexus for a PPI? (Pre-Purchase inspection.) Was told a month ago that I could bring in a vehicle for a PPI, and after shopping around and finding the vehicle of our dreams (09' GX470) This dealership is telling us they no longer do inspections. So if I can't bring my Lexus to a Lexus dealership, what then? The nice secretary told us to maybe check "yelp" for a mechanic willing to do a PPI. What a suggestion from a Lexus dealership. Happily, Kuni Lexus was able to get us in right away. Not impressed with a "Luxury" dealership or brand that doesn't want to touch their own vehicles.
Do Vo is honest, patient, energetic, and very knowledgeable. He was very kind and skilled at his job. We spent over three hours getting exactly the car and deal that we wanted. I highly recommend doing business with him.
These people are freakin' amazing! I was given a complimentary car wash because the day I purchased the vehicle it was snowing. I scheduled the wash for today and they not only washed it but detailed it and filled the tank! Thank you so much for the great service!
This is the second automobile I purchased from the Stevinson Organization and it ll be my last.
I drove over an hour to do business with a well-known automotive group, Stevinson Lexus in Lakewood. After all, it s a Lexus Dealership so what could possibly go wrong?
I purchased a pre-owned vehicle, which I was told was in tip-top mechanical condition. And it appeared to be, until the bad driveshaft surfaced less than 1000 miles after my purchase! A $900+ repair bill.
I reached out to my salesman, the used car manager, and the general manager before I was contacted. The person who contacted me was the Service Manager and his clear objective was to tell me sorry we can t help but we will waive the $179 diagnostic fee . And by the way he acknowledged it could be a safety concern . Really! You sold me a vehicle with a potential safety concern and Stevenson can t help me?
I realize automobiles have mechanical issues on occasion, but A major component like a drive shaft doesn t simply fail, it was bad when I purchased the vehicle.
Really dissatisfied with Steven Lexus of Lakewood. I had my car service for an oil change on Saturday Nov 25th and realized oil was leaking all over my garage floor on Sunday morning (Nov 26th). I tried to call them, but they were closed on Sunday. Definitely will give them a call on Monday, but now I'm stuck with all this oil on my garage floor and probably have to bring my car back for them to check it out again. I don't know if I can trust their service again. This is so inconvenient
Sales experience was great! However upon picking up of the vehicle, which was in excellent shape, I noticed that someone spilled a beverage onto the control panel gumming up the control buttons after they detailed it. They cleaned once but there are still issues. Also, there was a significant delay on the dealership's part to submit the vehicle's information for registration, over 3 weeks. Typically this would not be an issue. However, since I was deploying overseas I requested that the documentation be submitted as soon as possible. The dealership stated they would process immediately. Their failure to do so was a huge disappointment and costly. I will now have to store the car after I depart the US at my own expense until the process is completed. I was very proactive in trying to make this all happen, but I am very disappointed with the level of support received and excuse that they gave me, "Sorry, but we were understaffed." Sometimes an apology just doesn't cut it.
I had heard that Stevinson dealerships had integrity, and should have been skeptical. My boyfriends stolen car was recovered and sent to Stevinson. They charged my boyfriend more than double what he would have been charged anywhere else, told him that the car was not drivable without fixing some items. He should have asked for that in writing...the dealership made about 3k in fixes that the insurance company will not pay for because they will not tell the insurance company the same thing, nor will they put that statement in writing for us now...because they already have their money. They said they will only answer questions if lawyers call them
We visited Stevinson on Monday night because we had seen a pre owned Lexus GX450 on the website and wanted to take a look. When we arrived Ray greeted us on the lot, no pressure, just asking if we had any questions......which we did. He proceeded to assist us in locating the vehicle we were inquiring about and then showing us, joining us on a test drive, and later....getting us thru the paperwork to purchase the SUV. It went so smoothly. Ray is professional, but at the same time, down-to-earth, making him real and knowledgeable at the same time. We already do business at Stevinson with our current RX350 being serviced on a regular basis. What a pleasure to extend our relationship with our recent addition from the Stevinson Lexus Family! Thank You Ray! Thank You Pete! Thank You William! You are all Stellar in our books! Greg and Marcia Alexander-McDiffett Lakewood
All of the staff at Stevinson Lexus of Lakewood were wonderful to deal with. I feel I was treated fairly and with care. Having been a BMW driver until now, I am sold on this brand. Special thanks to William for his generous assistance with our purchase. Scott and Jessica were also wonderful!
Had the greatest experience buying new car Kenny made the process go smoothly and at ease Since this was first buying on my own.Transactions very professional. I believe he was reason I bought my car Thanks
My car buying experience with Matt Logue was the best I've ever had. Matt was very friendly and extremely knowledgeable. We were looking for a black exterior/interior ES 350. Unfortunately they didn't have one on the lot (no one did). Matt didn't want me to settle so before getting to the dealership Matt searched and found one in NM for me. He was able to get it delivered in a timely manner and provided me with a loaner while waiting for my car to come in. I recommend Matt highly if you are looking to purchase a vehicle.
Wonderful car buying experience. David was exceptional. Great customer service, extremely fair pricing, and quick and efficient buying process. I ve purchased 2 cars from the Stevinson line now. Highly recommend!
The quality of expertise and service here is incredible. I took my IS250 in for a TPMS issue and they were able to diagnose it, solve it and have me on my way with ease of mind. Amber was my service consultant, she went above and beyond. I've been to this dealership many times for service and the experience is always exceptional. They even offer a complimentary car wash afterwards. 5 stars, would Stevenson Lexus of Lakewood, again.
I highly recommend Stevinson Lexus for all services. We worked with Amber Sliter, service consultant, and she was wonderful! We live 4 hours away and had 3 recalls on our '06 lexus that had to be done by an authorized lexus service center. She was friendly, very helpful and great to work with. They supplied us with a loaner and ended up finishing our car in under 1 day... 3-4 was what we expected. I'd highly suggest working with Stevinson.
Do Vo was so pleasant to work with. He made my car shopping easy and a good experience. He took his time to explain the different products of Lexus and provided the price comparison between the different options. He was the kind of person that actually cared about helping the customers get the most and best of their money spent. He was not the type that would push you to buy any car just so he could earn his commission. He basically allowed me and my friend to sit with him all day to talk about the different Lexus cars and prices and to ask questions that popped up in our mind. He patiently waited for us to have the paperwork completed when he was already off duty. He then made sure I know the important features of the car before driving it home. Within a week, he called to follow up with me to ensure I am still ok with the Lexus I bought and asked whether or not I have any questions for him. He is beyond exceptional with the services he provides to customers. For this, I enjoy coming to the dealer just to keep in touch with him. I would not hesitate a bit to refer to Do Vo anyone who wants to buy a Lexus. Lexus no doubt hired the best and devoted employee who is beyond loyal to his customers. Congratulations Lexus and Do Vo!
I usually dislike buying any car because of the process dealing with car dealership, however it s the third time myself and my family come here and have been treated with nothing but the best customer satisfaction and non sleazy people. My last lease with with Andrew Lovato and he s the guy you want to go too when you see about your next Lexus ; very attentive to detail and excellent person
My husband and I just purchased the Black RC350 from George Atabaev - You should call George immediately if you are in the market for a Lexus. He was great - no pressure, knowledgeable and most importantly remained in contact with us after the purchase!!! AND we LOVE the car - check out the white one they just got in!!!
Amazing they take such good care of you, get you in the hands of a great deal and beautiful cars! Will always go through Lexus Stevenson and pass it on to my kids
Went to look at a 2015 Rav4 that was in great condition and the right price. I worked Scott Vye who greeted me with professionalism and made the whole process extremely easy and comfortable. The whole experience was efficient and stress free. I have worked in the car industry for about 6 years now and this was by far the best service that I have ever experienced in the industry. Pete from finance was helpful when in explaining the nuts and bolts of the paperwork. This place is great and so is the car I bought from them. Will definitely go back when I m able to upgrade to a brand-new Lexus.
Every expectation from a dealership and more! George Atabaev was very helpful in finding the exact car we needed! Always go to George he will find the right car to begin your next awesome chapter in life!
Mike Sanchez is an amazing sales men! I told him I didn't want to be in the dealership long and he had me in and out as fast as he could! He also made sure I had everything out of the car I traded in and saved my prize possession and saved it until I was able to pick it up from him.
Andrew Lovato was a great salesman! I went in to go see the IS 300 and bought it! He was very patient with us and very professional. He helped me get an amazing deal on the car and gave every single detail about the car. I m very happy with it. Thank you so much Andrew!
We reached out to David Corsivo about a 2014 Toyota Camry Hybrid SE. David was easy to work with and answered all of our questions. We were able to schedule a date and time to purchase the vehicle from out of state. The paperwork process was simple and easy and we were able to pickup the vehicle as soon as we arrived! Thanks David for all your help. We love the car!
The best experience I ve ever had at a dealership. The online scheduling is super convenient. I had some recall work done and also left with a clean car, full tank of gas, and an oil change at no cost! Ethan was amazing and took care of me. Lexus customer for life!
George was excellent and so proactive with my deal!! He's a great salesman and a great member of your team! I'd recommend him to my family and friends with their next car purchases!
Was looking for a safe, reliable, lightly used vehicle for my son and George Atabaev found us the perfect car! George listened to everything I wanted and keep searching for the perfect match until he found it. As usual, the service at Stevinson s is unmatched. Thanks, George!
As always, we had a great experience at Stevinson. Curt Rogers is in sales at the Toyota dealership, but we've been purchasing Lexus models for years, and we always request that he helps us. This was our 9th purchase with Curt, and a large part of the reason why we continue to purchase Toyota and Lexus vehicles is because he is so great to work with. Everyone at the dealership is knowledgable, helpful and friendly. Andrew Lovato reviewed all the technical aspects of the vehicle and was beyond helpful. He even offered to come to our home and program the garage door opener if necessary (which it wasn't - it's super easy). The general manager, William Johnson, also went out of his way to make sure our experience was positive. We will purchase from Stevinson Lexus again.
Brent Turner was great to work with and never failed to be up beat and friendly. We love our new car [ our second Lexus] and expect this one to last for a long long time as our 2002 Lexus is proving to do.
My time working with Jessica Haskins, Finance Director was outstanding. I needed to finalize a deal quickly and I live 7 hrs out of town. She stayed late to verify an item. She communicated with me promptly; she was incredibly efficient during the actual process; she is charming and friendly and most importantly knows her business. Work with her when you get to the paperwork....you won't be disappointed!!!!
Clem was the sales guy that helped me find my dream car! He really listen to what I was looking for and introduced me to the GS 350 F-Sport! I highly recommend him and the car!
Phil in the Parts Department went above and beyond to help me locate and receive 3 tiny random wires for a 20 year old Lexus LX450. Although we had a few logistical issues, he did his very best to keep me INFORMED of the situation without requiring me to make senseless phone calls to check the status. We will gladly refer our customers to Stevinson Lexus based on Phil's extreme dedication to a highly complicated, and most likely unprofitable, parts sale. -Dave Krause, Service Manager, Sweet Pea's Auto Service, Pine, Colorado
I recently purchased a new SUV from Stevinson Lexus of Lakewood. This was an excellent buying experience for me. I was treated in a professional and courteous manner - all promises made by the dealership staff were kept and my expectations were exceeded. I highly recommend this dealership.
I had a great experience at Stevinson Lexus. George Atabaev really took the time to understand me and listened to my needs vs. forcing me into a standard selling model. Because he is so knowledgeable about Lexus he found the exact car I was looking for and then did a lot of work behind the scenes and truly respected my time - I was in and out within 45 minutes. That meant a lot to me and I would highly recommend George and Stevinson Lexus to anyone.
I was shopping around for a 4Runner and Stevinson Lexus of Lakewood had one on the lot. I was shopping around for months for the right deal on the right vehicle. I called in and spoke with Mike Tsuji who had the car ready to go for a test drive when I got there. Mike was awesome to deal with and went above and beyond for my business. During the entire process from sales to finance the experience was great. All of the staff that I and my family had contact with were courteous and friendly. The dealership and facilities are top notch and there were no high pressure sales tactics, just a straight forward deal and buying experience. From my experience with other dealerships I thought for sure I would have to buy from a private party. Stevinson Lexus of Lakewood will be my first stop on the next purchase. I would recommend Mike and the dealership to anyone looking to buy a new or used vehicle.
This dealership is simply amazing! Everyone in sales, service and parts do everything they can (and then some) to deliver an excellent customer care experience every single time. I have both purchased and leased a total of 6 cars from this dealership over the years and they have never ceased to amaze me. I would highly recommend working with Michael Tsuji, Michael Sanchez, Jerry Amaya. These guys are professional, have deep knowledge of their vehicles and will work hard with you to get you the car you need. I know this, because I have worked multiple times with them over the years.
You will be in great hands here. Enjoy shopping for your Lexus :)
Mike Burgamier sold me my Mazda3 and it was such an amazing experience! He really delivered everything I wanted and was very helpful. Definitely recommend Stevinson Lexus of Lakewood and Mike! Thanks for my new car. I love it!
We bought a used Lexus from Mike Burgmaier recently. The battery went bad, Mike came to pick us up jumped the suv and came back to our house and replaced the battery! Mike went above and beyond expectations! Thank you for the exceptional customer service!